--- title: 'Director, Splunk Practice Leader at TTEC Digital' canonical: 'https://feeny.ai/job/director-splunk-practice-leader-ttec-digital-austin-vetyp8yvc471' type: 'job' last_seen: '2026-10-15' --- # Director, Splunk Practice Leader at TTEC Digital - **Company:** TTEC Digital - **Location:** Austin, TX - **Compensation:** $180k–$235k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-01 - **Last confirmed live:** 2026-10-15 - **Apply:** https://jobs.lever.co/ttecdigital/fc4b799d-abbc-4a0f-9ca2-98cbff7ec189 ## Job description At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. ## Key role responsibilities Business Development and Growth Leadership - Partner with sales, alliances, and executive leadership to define and execute the Splunk go-to-market strategy. - Develop relationships with Splunk and Cisco leaders, field sellers, solution teams, and partner managers to create joint account and co-sell opportunities. - Lead technical opportunity qualification, discovery workshops, executive presentations, demonstrations, architecture sessions, and pursuit strategy. - Translate customer business needs into differentiated Splunk solutions and clearly communicate value to executive and technical audiences. - Support proposals, RFP responses, estimates, architecture diagrams, pricing inputs, and Statements of Work. - Build qualified pipeline, help secure the first reference customers, and expand successful engagements into broader relationships. Solution Architecture and Technical Leadership - Serve as TTEC Digital’s senior Splunk technical authority and trusted advisor for strategic pursuits and engagements. - Design secure, scalable, supportable solutions across Splunk Cloud, Splunk Enterprise, Enterprise Security, ITSI, Observability, and related capabilities. - Architect and lead Splunk integrations across a wide variety of CCaaS solutions, defining integration patterns, data ingestion strategies, telemetry models, security requirements, and scalable reference architectures. - Develop assessments, target architectures, implementation approaches, migration strategies, roadmaps, and operating models. - Own the technical quality of solution scope, assumptions, deliverables, dependencies, exclusions, estimates, and sales-to-delivery handoffs. - Maintain knowledge of Splunk and Cisco roadmaps, partner programs, competitive solutions, and emerging customer requirements. Practice Development and Delivery Leadership Build and Scale the Practice - Build the Splunk Professional Services Practice from the foundation, including its business plan, operating model, Professional Services service portfolio, staffing strategy, and growth roadmap. - Define market-ready services that may include assessments, health checks, Splunk Cloud migrations, deployments, optimization, advisory, managed services, security operations, IT operations, observability, automation, and data analytics. - Develop CCaaS-focused Splunk services and accelerators that support cross-platform monitoring, analytics, security, troubleshooting, operational intelligence, and customer experience use cases. - Create repeatable delivery methodologies, implementation frameworks, governance, quality controls, estimating models, Statements of Work, reference architectures, runbooks, and accelerators. - Establish how the practice qualifies, scopes, estimates, contracts, staffs, governs, delivers, supports, and expands customer engagements. - Develop practice plans covering bookings, revenue, backlog, utilization, margin, capacity, skills, investment needs, and growth priorities. - Collaborate across Cisco, AI, Cloud, Contact Center, Infrastructure, Security, Data, Managed Services, Sales Operations, and Project Management teams. Delivery Excellence - Lead or provide architectural oversight for early engagements, then transition to portfolio and practice oversight as the team scales. - Establish delivery standards for architecture, implementation, documentation, testing, knowledge transfer, operational readiness, and acceptance. - Act as the senior escalation point for technical risk, scope issues, architecture decisions, and strategic customer concerns. - Ensure effective transitions among sales, architecture, delivery, project management, support, and managed services. - Convert lessons learned and customer feedback into improved methods, estimates, reusable assets, and training. - Serve as executive sponsor for strategic Splunk customers and support the development of approved references and success stories. Talent Leadership - Define the roles, capabilities, and staffing model needed to grow a high-performing Splunk consulting team. - Recruit, onboard, coach, and develop architects, consultants, engineers, and project leaders as demand grows. - Establish career paths, competency expectations, certification plans, mentoring, and continuing education. - Build a culture centered on technical excellence, consulting discipline, accountability, collaboration, innovation, and client success. Partner and Alliance Management - Own the professional services relationship with Splunk while coordinating closely with Cisco leadership and alliance teams. - Maintain alignment with partner program requirements, competencies, certifications, incentives, and technology direction. - Develop joint account strategies, field enablement, customer workshops, integrated offerings, and co-selling motions. - Communicate alliance opportunities, investments, requirements, risks, and results to internal leadership. Measures of Success - Approved practice strategy, business plan, service portfolio, and go-to-market approach. - Qualified pipeline, first customer wins, successful delivery, repeat business, and client referenceability. - Accurate architecture, estimates, proposals, Statements of Work, and effective sales-to-delivery transitions. - Performance against approved bookings, revenue, backlog, utilization, margin, and delivery objectives. - Adoption of repeatable methodologies, accelerators, quality standards, and governance. - Productive Splunk and Cisco relationships, partner competencies, and a scalable team-based delivery model. Candidate Qualifications and Leadership Profile Required Qualifications - Significant hands-on experience with Splunk Cloud and Splunk Enterprise across architecture, design, implementation, integration, migration, optimization, and operations. - Expertise in one or more Splunk-aligned domains such as SIEM, security operations, observability, IT operations, service intelligence, automation, compliance, or enterprise data analytics. - Proven client-facing consulting experience in professional services, systems integration, technology consulting, or a vendor partner environment. - Architect-level experience with a Contact Center as a Service (CCaaS) platform is required; experience with Cisco contact center solutions is preferred. - Experience leading technical discovery, solution architecture, estimation, proposals, Statements of Work, presentations, and complex customer discussions. - Demonstrated ability to build, launch, lead, or materially grow a consulting practice, service line, technical capability, or portfolio of offerings. - Experience developing go-to-market strategies, service offerings, delivery methodologies, reusable assets, and business plans. - Understanding of professional services economics, including bookings, revenue, backlog, utilization, margin, staffing, demand management, and delivery risk. - Strong executive presence, written communication, commercial judgment, and the ability to translate technology into business outcomes. - Ability to operate independently in a build-it-yourself environment while collaborating effectively across sales, alliances, and delivery teams. - Bachelor’s degree in technology-related discipline or equivalent relevant experience. ## Preferred Qualifications - Current or previous advanced Splunk certification, such as Splunk Architect or Splunk Administrator. - Experience with Splunk Enterprise Security, Splunk IT Service Intelligence, or Splunk Observability. - Experience hiring, developing, mentoring, and leading technical consulting teams. - Experience with managed services, recurring services, or ongoing advisory models. - Familiarity with Cisco technologies, partner programs, sales motions, or professional services. - Experience integrating Splunk with multiple CCaaS, customer experience, CRM, cloud, networking, security, infrastructure, and enterprise data platforms. This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision - tax-advantaged health care accounts - financial and income protection benefits - paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. ## About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote ## About TTEC Digital ## Company Overview - **One-liner**: TTEC Digital is the largest pure-play Customer Experience (CX) technology partner globally, delivering data, AI, observability, security, and contact center solutions for enterprise clients. - **Entity Type**: Public (subsidiary of TTEC Holdings, NASDAQ: TTEC) - **Headquarters**: Austin, Texas, United States (with offices in Greenwood Village, Colorado, and global locations) - **Founded**: 1982 (as part of TTEC; TTEC Digital operates as a dedicated digital business unit) - **Founders**: Not publicly disclosed for TTEC Digital specifically; TTEC Holdings was founded by Kenneth Tuchman ## Core Business - **Primary industry**: IT Services and IT Consulting, specifically Customer Experience (CX) technology and digital transformation - **Target customers**: Enterprise B2B clients (1,000+ clients across North America, Europe, and Asia Pacific), including global brands and public service organizations - **Mission or purpose statement**: "To help the world’s most respected organizations create connected, valuable, lasting relationships." (Guided by values of purpose, humanity, and connection) ## Products & Services - **CX Strategy & Consulting**: End-to-end CX design, orchestration, and transformation consulting, including customer journey mapping and experience architecture. - **Contact Center Technology Implementation**: Certified at the highest tier across major platforms (Amazon Connect, Google Gemini Enterprise, NICE CXone, Genesys Cloud, Five9), covering implementation, integration, and optimization. - **AI & Agentic AI Solutions**: Design and deployment of AI-driven contact center solutions, including agentic AI architectures, conversational AI, and Google Gemini Enterprise CX. - **Data, Analytics & Insights**: Data engineering, analytics, and insights services to drive customer behavior understanding and business outcomes. - **Observability & Security**: Cloud-native observability, security, and monitoring solutions for CX environments. - **Managed Services**: Ongoing operations, maintenance, and support for CX technology stacks, with outcome-based delivery rather than hours billed. - **Proprietary Software & Forward-Deployed Engineers**: Custom-built software and embedded engineering resources for tailored client solutions. ## Market Standing - **Valuation/Market Cap**: Not disclosed (TTEC Digital is a subsidiary; TTEC Holdings' market cap is separate and not provided in sources) - **Key Metric**: Annual Revenue not publicly disclosed for TTEC Digital; parent TTEC Holdings reports consolidated revenue. Total funding is not applicable (public parent). - **Notable Investors/Partners**: Certified partner of Amazon Web Services (AWS), Google Cloud (Gemini), NICE, Genesys, Five9, and other leading CX platforms. Clients include global brands across North America, Europe, and Asia Pacific. - **Growth Signals**: - Headcount growth: +12.1% YoY (+214 employees) per LinkedIn; official site claims 2,000 technologists (conflicting reports — see Sources) - Active job postings up +82.4% year-over-year (62 open positions as of data date) - 2026 Great Place to Work Certification (USA); 2025 Gold, Silver & Bronze Stevie Awards; 2024 Fortune's America's Most Innovative Companies ## Competitive Advantages - **Largest pure-play CX technology partner** globally, with a deep foundation in data, AI, and observability/security - **2,000+ technologists** and certified at the highest tier across every major CX technology platform (data, analytics, contact center, CRM, cloud, frontier AI) - **Single accountable partner** model — from first architecture decision through deployment and ongoing operations - **Outcome-based delivery** (measured on outcomes, not hours billed) with a "global firm + strategic partner" agility - **Global footprint** with offices across North America, Europe, Asia Pacific, and delivery centers in India and Philippines, offering support in dozens of languages ## Strategic Focus - **AI-driven transformation**: Scaling agentic AI and generative AI solutions across enterprise CX (e.g., Google Gemini Enterprise, Amazon Connect agentic AI) - **Cloud-native modernization**: Deepening AWS, Azure, and Google Cloud expertise for contact center and CX infrastructure - **Data & analytics expansion**: Growing analytics and insights capabilities to drive measurable business outcomes - **Talent acquisition**: Aggressively hiring across senior consulting, architecture, and engineering roles (62 active postings, +82.4% YoY job posting growth) ## Why Work Here - **Great Place to Work certified** (2026, 2025, 2024) — recognized for team quality and culture - **Remote-friendly**: Many roles are remote (e.g., "Remote — Full-Time Austin, TX"), with a fully remote U.S.-based team; some on-site roles in Hyderabad, India - **Global stage**: Work with world-renowned brands and essential public service organizations on high-stakes AI and cloud projects - **Engineering culture**: "Ditch the script and build tailor-made systems" — emphasis on innovation, custom builds, and forward-deployed engineering - **Employee ratings** (LinkedIn): 3.8/5 overall; Work-Life Balance 4.1, Compensation 3.6, Culture 3.6, Career 3.5 - **Growth opportunities**: Strong headcount growth (+12.1% YoY) and expanding AI practice areas - **Diverse, global team**: Workforce distributed across 20+ countries, with strong talent pipelines from Cognizant, Avtex, HCLTech, and Accenture ## Sources 1. [ttecdigital.com](https://www.ttecdigital.com/about) 2. [ttecdigital.com](https://www.ttecdigital.com/careers) 3. [jobs.lever.co](https://jobs.lever.co/ttecdigital) 4. [linkedin.com](https://linkedin.com/company/ttec-digital) 5. 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