---
title: 'Director, Store Communication at MCO'
canonical: 'https://feeny.ai/job/director-store-communication-mco-columbus-n3xrm81173mc'
type: 'job'
last_seen: '2026-09-11'
---

# Director, Store Communication at MCO

- **Company:** MCO
- **Location:** Columbus, OH
- **Posted:** 2023-03-06
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/mco/jobs/4910744

## Job description

Company Overview

Regent is a global private equity firm focused on acquiring businesses and realizing exponential growth through operational improvements and strategic capital deployment. Since its inception, Regent has successfully acquired businesses from leading Fortune 500 and large-cap companies. Our investments span around the globe and operate in a wide array of industry verticals.

MCO is the operational infrastructure of Regent portfolio companies and an integral part of the overall firm’s approach to value creation. We work with change-oriented executives to assist them in making smarter decisions, translate those decisions into actions and deliver the lasting success they need. MCO has the capacity, capability, and scale to support complex, global businesses.

## Role Overview

As a critical member within the Store Operations team, this role will lead the development and implementation of internal retail communication strategies, focused on team engagement and bringing the brand voice to our field teams while delivering a high level of retail execution. The role encompasses key aspects of how the Brands connect and relate to current and prospective employees and requires an innovative leader who can deliver a holistic and engaging experience for our teams.

## Responsibilities

- Develop long-term strategies and sponsor key initiatives to promote a culture of service and retail excellence within our retail stores, field leadership and home offices.
- Develop and execute the production of internal communications, events and materials.
- Collaborate with functional leaders to anticipate needs and proactively develop content to support brand awareness, engagement and execution.
- Manage a comprehensive gatekeeping/workload strategy that supports stores’ ability to execute tasks at the highest level.
- Oversee, develop, mentor and actively participate in the multi-brand communications team.
- Develop and improve communications tools (calendars, brand templates, etc.,) that enable teams to understand workload requirements and potential impacts across multiple brands.
- Build and execute leadership initiatives that elevate Field Teams and promote engagement.
- Be a field advocate and represent field feedback throughout all conversations to ensure continuity from strategy to execution.
- Collaborate with Operations to ensure initiatives are effective for field teams and support an exception customer experience.
- Develop strategic internal partnerships that amplify synergies between home office and field teams.
- Support in the development and execution of external and internal crisis communications strategy and responses
- Innovate new ways to communicate and simplify processes.
- Act as an advocate for culture and champion brand values

## Qualifications

- Bachelor’s degree or equivalent experience
- 10+ years’ experience in Communications, or Employee Engagement
- Exceptional communication skills, including ability to write, pitch and present compelling content.
- Knowledge of recognition platforms
- Event planning experience
- Prior experience developing employee engagement strategies across multiple brands is preferred.
- Highly collaborative and self-motivated with strong organizational skills and attention to detail
- Proven track record for developing and implementing successful communication strategies and storytelling.

## About MCO

## Company Overview
- **One-liner**: The Greater Orlando Aviation Authority (GOAA) operates Orlando International Airport (MCO), one of the busiest and largest airports in the United States, serving as a major gateway to Central Florida.
- **Entity Type**: Public Authority (Government entity, not a private or public company; no ticker)
- **Headquarters**: One Jeff Fuqua Blvd, Orlando, Florida 32827, USA
- **Founded**: 1976 (year GOAA was created and MCO received international status)
- **Founders**: Not applicable (established by special act of the Florida Legislature)

## Core Business
- **Primary industry/industries**: Airport operations, aviation infrastructure, transportation services
- **Target customers**: Airlines, passengers (leisure and business), cargo carriers, concessionaires, rental car companies, and the broader Central Florida community
- **Mission or purpose statement**: "To seamlessly connect Florida and the world through exceptional experiences, collaboration, and creativity." (source: [flymco.com](https://flymco.com))

## Products & Services
- **Passenger Terminal Operations**: Four airside terminals (A, B, C, and future expansions) with gates, lounges, retail, and dining – type: Service/Infrastructure
- **Parking & Ground Transportation**: Over 22,000 paved parking spaces, rental car market (largest in the world), and intermodal connections including Brightline high-speed rail – type: Service/Infrastructure
- **Cargo & Freight Services**: Over 20 on-airport cargo companies, capable of handling Group VI aircraft; 220,000+ short tons annually – type: Service/Infrastructure
- **Runway & Airfield Management**: Four parallel runways on 11,605 acres – type: Infrastructure
- **Concessions & Retail**: Reimagined dining and shopping experiences featuring national and local brands – type: Service

## Market Standing
- **Valuation/Market Cap**: Not applicable (public authority; no equity valuation). Operating budget for FY 2026 is $979 million.
- **Key Metric**: Annual passenger traffic: 57.7 million (2025); estimated annual revenue: $500M–$1B (per SignalHire)
- **Notable Investors/Partners**: Served by 40+ airlines (including American, Delta, United, Southwest, Emirates, British Airways, etc.); Brightline rail; federal agencies (TSA, CBP); major cargo carriers (FedEx, UPS)
- **Growth Signals**: Record passenger traffic in 2023 (57.7M), $2.8B Terminal C opened in 2022, ongoing gate expansion (Gates 100-129), 8,000 new parking spaces planned, and 65% reduction in Customs processing time for U.S. citizens (2025)

## Competitive Advantages
- **Scale & Location**: Fourth largest commercial airport by landmass in the U.S.; larger footprint than JFK, MIA, and LHR combined; centrally located within a two-hour drive of 60% of Florida’s population
- **Route Network**: Non-stop service to over 170 destinations, including more U.S. cities than any other Florida airport
- **Intermodal Connectivity**: Only U.S. airport with high-speed rail (Brightline) operating directly from the terminal
- **Cargo Capability**: One of few airports worldwide that can handle Group VI aircraft; strong cargo infrastructure
- **Customer Experience**: Consistently ranked high in customer satisfaction (J.D. Power awards); innovative programs like MCO Reserve (free security reservation), sensory room, and Paw Pilots comfort dogs

## Strategic Focus
- **2025 Vision Plan**: A 10-year blueprint emphasizing People, Infrastructure, Community, and Customer Experience
- **Current Priorities**: Terminal C expansion (gates, concessions), parking garage upgrades, enhanced passenger processing technology, sustainability initiatives, and continued growth in international and cargo traffic
- **Community & Economic Impact**: $41+ billion regional economic impact; GOAA acts as a major economic generator for Central Florida

## Why Work Here
- **Culture & Values**: Guided by Service, Integrity, Efficiency, Excellence, and Transparency – a mission-driven public service environment
- **Benefits**: Comprehensive benefits package including health, retirement, paid time off; E-Verify participation; veteran’s preference; equal opportunity employer
- **Work Environment**: Based at a major international airport with a large, diverse workforce (1,000–5,000 employees); roles range from operations and maintenance to administration and technology
- **Career Development**: Opportunities for advancement within a growing authority; work samples and training provided; stable government employer
- **Policy**: On-site work required (airport environment); office hours Monday–Friday 7:30 a.m.–4:00 p.m.

## Sources
1. [flymco.com](https://flymco.com) – Official website, mission, vision, values, strategic plan
2. [GOAA Careers Page](https://flymco.com/airport-business/careers/) – Employment information, benefits, E-Verify, veteran preference
3. [MCO 2026 Fact Sheet (PDF)](https://assets.ctfassets.net/qiecpoxp4bka/5crs0kyLlhBn5hIXbjGsZZ/c4221959a7eca759c477c47b8a9a4300/MCO-Fact-Sheet-2026v2.pdf) – Passenger data, cargo, history, future projects
4. [SignalHire Company Profile](https://www.signalhire.com/companies/greater-orlando-aviation-authority-orlando-international-mco-and-executive-orl-airports) – Headcount, revenue range, CEO, headquarters
5. [orlandoairports.net](https://orlandoairports.net/about-us/) – Additional background on GOAA and MCO

## Other roles at MCO

- [Accounting Manager](https://feeny.ai/job/accounting-manager-mco-beverly-hills-a3xdf1m89hrc) — Beverly Hills, CA
- [Director, HRIS](https://feeny.ai/job/director-hris-mco-beverly-hills-h76mctbq4t7q) — Beverly Hills, CA
- [Procurement Manager](https://feeny.ai/job/procurement-manager-mco-columbus-m6cp80y2qnpe) — Columbus, OH
- [Accounting Manager](https://feeny.ai/job/accounting-manager-mco-washington-jzwef2m1629r) — Washington, DC
- [Project Manager, Store Operations - Communication](https://feeny.ai/job/project-manager-store-operations-communication-mco-columbus-35etbh2n7sw6) — Columbus, OH