--- title: 'Director, Strategic Accounts at Narmi' canonical: 'https://feeny.ai/job/director-strategic-accounts-narmi-remote-y44sp6g98zxn' type: 'job' last_seen: '2026-10-29' --- # Director, Strategic Accounts at Narmi - **Company:** Narmi - **Location:** Remote - **Compensation:** $160k–$180k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-05 - **Last confirmed live:** 2026-10-29 - **Apply:** https://jobs.gem.com/narmi/am9icG9zdDpHBVFfmq-ilUzoYtE2jx1v ## Job description The Director, Strategic Accounts is the most senior relationship at each of our largest customer accounts. You own the renewal. You own the growth. You're the person a bank CEO calls when something big is happening, good or bad. You'll partner with our Product and Engineering teams to turn customer feedback into the next version of Narmi. You'll work with Technical Account Managers, who handle the day-to-day of your accounts and you'll carry real commercial accountability for Net Retention, expansion, and customer satisfaction. This is a hands-on job in a lean company. You'll have real ownership, real autonomy, and real leverage to shape how Narmi shows up for its customers. You'll also answer hard questions from executives who are trusting us with one of their most strategic initiatives. ## What You'll Do - Own a book of enterprise bank and credit union accounts: strategy, relationship, renewal, expansion. - Become the trusted advisor to C-suite and SVP stakeholders at your customers. CEOs, CFOs, and Chief Digital Officers are your people. - Drive measurable outcomes for your customers: digital deposit growth, account opening, operational efficiency, and product adoption. - Lead renewal, extension, and expansion conversations that contribute directly to Narmi's top-line growth. Track what matters: Net Retention Revenue, NPS, feature adoption. - Work closely with Product and Engineering to translate customer feedback into clear, actionable product requirements. - Use product data to spot risks early, surface growth opportunities, and make the case for what to do next. ## What You'll Bring - 7+ years of experience owning customer relationships, retention, and revenue outcomes in a high-growth environment (B2B SaaS, fintech, marketplace, or similar). - A track record of being promoted inside the companies you've worked at. You earn trust and keep getting more of it. - A history of scaling something from zero. A team, a process, a book of business, or a whole function. - Experience managing and developing people, including having hard conversations when the situation calls for it. - Strong cross-functional instincts, especially with Product and Engineering. You know how to turn customer feedback into something a PM can actually build. - Comfort with both the C-suite strategy conversation and the detailed operational one. - Strong organizational skills and the ability to hold many priorities at once without dropping any of them. - Fluency with data. You don't wait for someone to pull a report before you have a point of view. - Prior experience with financial institutions or regulated industries is helpful but not required. Our best GMs learned the banking context on the job. ## What We Value - High trust. We're honest with each other and assume good intent. That's how we move fast. - A roll-up-your-sleeves mentality. Nobody here is too senior to do the work. - Customer obsession. Their wins are our wins. Their problems become our problems, fast. This role’s expected annual base salary is $160,000 - 180,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash, equity bonuses and an annual variable compensation plan. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package. We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups. Please note that all correspondence related to this role will come directly from Narmi (email addresses ending in @narmi.com or @narmitech.com), and not a third party. If you receive correspondence from an individual claiming to represent Narmi please let us know immediately at security@narmi.com. ## About Narmi ## Company Overview - **One-liner**: Narmi provides a digital banking platform that enables community banks and credit unions to compete with mega banks and fintechs through modern account opening, payments, fraud prevention, and back-office tools. - **Entity Type**: Private (Series B, $55.6M total funding) - **Headquarters**: New York, New York, United States - **Founded**: 2016 - **Founders**: Nikhil Lakhanpal and Chris Griffin ## Core Business - **Primary industry**: Financial Technology (Fintech) / Digital Banking - **Target customers**: B2B; specifically community banks and credit unions (SMB to mid-market financial institutions) - **Mission statement**: "Enable community financial institutions to win against Mega Banks and FinTechs." ## Products & Services - **Narmi Grow**: Consumer and business digital account opening solution that can decision, fund, and open an account on the core in an average of 2 minutes and 13 seconds. - **Narmi Banking**: Core platform including instant payments over the FedNow Service. - **Narmi Guard**: Fraud prevention suite designed to stop fraud without compromising user experience. - **Narmi Command**: Streamlined digital back-office administrative platform for staff efficiency. - **Narmi Open**: Open API ecosystem and customizable integrations, allowing financial institutions to control their product roadmap. - **Narmi AI**: Agentic AI capabilities to power the future of banking. ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metrics**: - **Annual Revenue**: Approximately $11.3M (as of most recent fiscal year) - **Total Funding**: $55.6M across 6 rounds - **Notable Investors**: Greycroft (led Series B), Picus Capital, New Enterprise Associates (led Series A) - **Growth Signals**: Headcount grew 14.5% YoY to 126 employees; deployed at financial institutions with hundreds of billions of dollars in deposits; expanding product suite with AI capabilities and FedNow payments. ## Competitive Advantages - **Deep integration with core banking systems**: Every product integrates with leading core systems, making adoption seamless for legacy institutions. - **Speed-to-value**: Account opening in under 2.5 minutes is a clear differentiator in a market where legacy processes take days. - **Founder-market fit**: Co-founders previously ran a financial institution (CEO and CTO) and later worked at large banks, giving them firsthand understanding of the customer's pain points. - **Open platform strategy**: Unlike monolithic vendors, Narmi’s API-driven approach lets FIs customize and control their tech stack. ## Strategic Focus - Deepening AI capabilities (Narmi AI) to automate and enhance banking workflows. - Expanding instant payment adoption via FedNow integration. - Growing the customer base among community financial institutions while maintaining high product quality. - Continuing to build out fraud prevention (Narmi Guard) as a critical layer. ## Why Work Here - **Remote-first culture**: "Work from anywhere... whenever you want" with flexible remote roles available. - **Home office stipend**: Up to $500 in reimbursements for home office equipment. - **Student loan repayment**: Narmi matches student loan payments dollar-for-dollar up to $2,500 per year. - **Standard benefits**: Competitive pay, 401k matching, medical/dental/vision insurance. - **Unique perks**: Volunteering time off, fitness & extra-curricular credits. - **Culture**: Monthly all-hands meetings for company-wide transparency; welcome lunches and happy hours to build connection. - **Engineering leadership**: SVP of Engineering Nathan Gonzalez and other senior leaders drive the technical vision. - **Open roles** (as of latest data): Applied AI Engineer, Director of Sales (West & East), VP of Finance & Accounting, Customer Success Associate, Director of Product Design, Lead Software Engineer - Payments, Senior Product Operations Associate, Fraud & Risk Solutions Lead. ## Sources 1. [narmi.com - Company Overview](https://www.narmi.com/company) 2. [narmi.com - Careers Page](https://www.narmi.com/careers) 3. [narmi.com - Product Page](https://www.narmi.com/) 4. [LinkedIn - Narmi Company Page](https://www.linkedin.com/company/narmi) 5. [CB Insights - Narmi Profile](https://www.cbinsights.com/company/narmi) ## Other roles at Narmi - [Senior Software Engineer - Platform](https://feeny.ai/job/senior-software-engineer-platform-narmi-new-york-db3kvh9ahbze) — New York, NY - [Senior IT Engineer](https://feeny.ai/job/senior-it-engineer-narmi-new-york-ezk6dknzs645) — New York, NY - [Business Development Representative](https://feeny.ai/job/business-development-representative-narmi-new-york-c7rkf8rcaff6) — New York, NY - [Senior Sales Engineer](https://feeny.ai/job/senior-sales-engineer-narmi-new-york-v1bfz15qam6v) — New York, NY - [Implementation Associate](https://feeny.ai/job/implementation-associate-narmi-new-york-nma3d922gd3g) — New York, NY - [Senior Software Engineer - Account Opening](https://feeny.ai/job/senior-software-engineer-account-opening-narmi-new-york-69rj18xe0s4y) — New York, NY - [Software Engineer - Forward Deployed](https://feeny.ai/job/software-engineer-forward-deployed-narmi-new-york-dbhb2a724nbj) — New York, NY - [Senior Software Engineer - Forward Deployed](https://feeny.ai/job/senior-software-engineer-forward-deployed-narmi-new-york-daxyqrq502tj) — New York, NY - [Senior Product Designer](https://feeny.ai/job/senior-product-designer-narmi-new-york-q6s9cg7mtnpc) — New York, NY - [Head of Design](https://feeny.ai/job/head-of-design-narmi-new-york-tetnvjdz3egx) — New York, NY