---
title: 'Director, Strategic Relationship Exec I at PatientPoint'
canonical: 'https://feeny.ai/job/director-strategic-relationship-exec-i-patientpoint-syracuse-m2kdj6et2gme'
type: 'job'
last_seen: '2026-10-19'
---

# Director, Strategic Relationship Exec I at PatientPoint

- **Company:** PatientPoint
- **Location:** Syracuse, NY
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/patientpoint/jobs/4744619005

## Job description

Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Job Summary:

The Strategic Relationship Executive I is a senior, client-facing sales leader responsible for growing, strengthening and retaining partnerships with large health systems and aggregator customers. The role centers on consultative, solution-based selling and long-term account development, aligning PatientPoint’s engagement solutions with customer communication goals.

Serving as a trusted advisor to senior executives, the Strategic Relationship Executive drives product adoption, identifies growth opportunities, and expands PatientPoint’s presence across complex healthcare networks. The Strategic Relationship Executive will orchestrate Sales Directors on cross-sell and expansion opportunities while also coordinating across our implementation and customer success teammates. Success requires strong executive presence, relationship-building expertise, and the ability to lead strategic planning that enhances provider engagement, broadens market reach, and improves patient access and outcomes.

Working Conditions:

- This is a field-based position so heavy and frequent travel required to network headquarters and regional practices; expect a minimum of two days a week in the field.
- 50% travel expected.

What You'll Do:

Drive Account Growth Through Consultative Sales

- Identify opportunities to expand and deepen existing customer partnerships by understanding organizational priorities and recommending aligned PatientPoint solutions.
- Lead discovery conversations that uncover customer needs and translate them into impactful marketing and communication programs.
- Accountable for achieving customer growth and engagement metrics while reducing churn.

Build and Maintain Executive Relationships

- Serve as the primary point of contact for assigned strategic customers, developing strong relationships with executive sponsors, decision-makers, and influencers.
- Maintain consistent communication with customer to ensure alignment, satisfaction, and long-term partnership success.
- Increase the number of contacts at the assigned practice to ensure continuity in case of attrition at the practice

Strategic Customer Expansion & Planning

- Partner with customer to understand strategic initiatives and develop customized plans that support awareness, engagement, and adoption of PatientPoint products.
- Identify opportunities to introduce additional solutions that increase value across the partnership.
- Collaborate with the Market Leader to build and execute account plans focused on expansion and sustained partnership growth.

Deliver Customer Presentations & Business Reviews

- Lead virtual and in-person meetings to present product enhancements, campaign ideas, and strategic recommendations.
- Conduct strategic quarterly business reviews with customer leadership to assess performance, highlight successes, and identify next-step opportunities with an innovative mindset.

Performance Monitoring & Optimization

- Track utilization and campaign performance metrics to evaluate effectiveness and recommend optimizations that support customer goals.
- Use Customer Segmentation data and insights to inform future opportunities and strategic recommendations.

Cross-Functional Collaboration

- Work closely with sales, implementation, and customer success teams to ensure smooth execution of customer initiatives.  Especially close collaboration with CSE who owns operational aspects of customer success.

What We Need:

- 4+ years’ experience selling into provider practices, health systems, academic medical centers or large physician group setting.
- Consultative Selling Skills: Ability to understand customer challenges and position solutions that address business objectives.
- Customer-Facing Confidence: Strong communication skills across in-person, virtual, and written interactions.
- Exceptional analytical, communication, and presentation skills.
- Ability to influence and build consensus across diverse teams and leadership levels.
- Field Presence: Must reside within the assigned region with ability to be in the field within your customer region 50%+ of the time for customer meetings, events, and individual practice visits.
- Transportation: Must have valid driver’s license and reliable transportation to customer sites.
- Proficiency in CRM tools.

Desired Qualifications:

- Bachelor’s degree with 5+ years of experience in account management, sales, or business development, preferably in healthcare or digital marketing.

What You'll Need to Succeed:

- Deep knowledge of practice operations.
- Demonstrated success in strategic planning, project execution, and business development.
- Exceptional analytical, communication, and presentation skills.
- Ability to influence and build consensus across diverse teams and leadership levels.

Base Salary Band: $90,000-$155,000

Plus Variable compensation

Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description.

About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at [patientpoint.com](https://www.patientpoint.com).

Latest News & Innovations:

- Why is PatientPoint a Best Place to Work! [Read More](https://careers.patientpoint.com/our-patientpoint-of-view?p=why-is-patientpoint-a-best-place-to-work)
- Teammate Honored as "Top Woman in Tech". [Read More](https://careers.patientpoint.com/our-patientpoint-of-view?p=meet-annie-named-a-2026-top-woman-in-tech)
- Recognized on Vault’s Top Internship List. [Read More](https://bit.ly/4oWDual)

What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.

PatientPoint recognizes that privacy is important to you. Please read the PatientPoint [privacy policy](https://www.patientpoint.com/privacy-policy), we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

## About PatientPoint

## Company Overview
- **One-liner**: PatientPoint powers the largest digital screens network at the point of care, delivering behavior-changing health content to patients and healthcare providers to improve health outcomes.
- **Entity Type**: Private (Bootstrapped / Profitable — no public funding rounds disclosed; owned by private equity, specifically GTCR and Searchlight Capital Partners as of recent reports)
- **Headquarters**: Cincinnati, Ohio, USA
- **Founded**: 1987
- **Founders**: Not publicly disclosed (company was founded prior to current leadership era)

## Core Business
- Primary industry/industries: Healthcare technology, Digital health, Point-of-care (POC) patient education, Healthcare marketing
- Target customers: B2B — Healthcare providers (physician offices), Pharmaceutical/biotech companies (sponsors), Health systems, and Patients (indirectly)
- Mission or purpose statement: “To improve health outcomes through behavior change at the point of care and beyond.” [patientpoint.com](https://patientpoint.com/about/)

## Products & Services
- **PatientPoint Digital Screens**: A network of digital devices (tablets, waiting room screens, exam room displays) in over 30,000 physician offices across the U.S., delivering targeted health education content to patients during their visit.
- **PatientPoint Content Platform**: Personalized, condition-specific health education content that reaches patients across 14+ medical specialties. Content is designed to drive behavior change (e.g., flu vaccine uptake, mammogram scheduling, medication adherence).
- **PatientPoint Sponsorship Solutions**: Branded health education programs for pharmaceutical and consumer health partners (e.g., Pfizer, Sanofi, Merck, NatureMade, Bristol Myers Squibb) that integrate into the clinical workflow.
- **PatientPoint Foundation**: Nonprofit arm that brings PatientPoint’s technology and health education into underserved communities to address health disparities.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company). The company was acquired by GTCR in 2015; Searchlight Capital Partners made a significant investment in 2021. No recent valuation figure is publicly available.
- **Key Metric**: Total Funding — Not applicable (no VC funding rounds; privately held via PE). Revenue is not publicly disclosed, but the company is described as the “largest point-of-care digital signage network in the United States.”
- **Notable Investors/Partners**: GTCR (private equity), Searchlight Capital Partners. Key pharma partners: Pfizer, Sanofi, Merck, Bristol Myers Squibb, NatureMade, P&G. [patientpoint.com](https://patientpoint.com/about/)
- **Growth Signals**: 
  - 660 total employees (as of early 2025) with 200 in product & tech [builtin.com](https://builtin.com/company/patientpoint)
  - Network reaches 1 in 3 prescriptions written by a PatientPoint provider
  - 124,000 unique provider relationships across 30,000 offices
  - 350 million adult patient visits impacted annually (as of Aug 2025) [careers.patientpoint.com](https://careers.patientpoint.com/)
  - Most awarded health education provider at the point of care
  - Offices in Cincinnati (HQ), New York City (Innovation Center), and remote employees across 30+ states

## Competitive Advantages
- **Scale and Reach**: Largest digital screens network in U.S. doctor’s offices — a hard-to-replicate physical footprint with 145,000 digital devices installed.
- **Clinical Integration**: Content is delivered at the exact moment of care, making it highly effective for behavior change (e.g., 45% increase in first-fill rates for prescriptions, 45% increase in flu vaccinations).
- **Provider Trust**: 124,000 healthcare providers actively use the platform, creating a strong network effect and switching cost for competitors.
- **Data-Driven Personalization**: Ability to deliver tailored health content based on patient condition, specialty, and location, driving measurable outcomes for pharma partners.
- **Long-Standing Market Position**: Founded in 1987, the company has deep relationships in the healthcare ecosystem and a reputation as the trusted market leader.

## Strategic Focus
- **Network Expansion**: Continuing to grow the number of connected provider offices and digital devices.
- **Content Personalization**: Leveraging data to deliver more individualized patient education across the care journey.
- **Health Equity**: Expanding the PatientPoint Foundation’s work to close gaps in care for underserved communities.
- **Multi-Channel Engagement**: Extending beyond the doctor’s office to reach patients before and after their visit.
- **Partnership Deepening**: Strengthening relationships with top pharma and health system partners to drive better health outcomes.

## Why Work Here
- **Mission-Driven Work**: Employees directly contribute to improving health outcomes for millions of patients. The company’s purpose is central to its culture.
- **Culture (“The PatientPoint Way”)**: Values include being focused, accountable, customer-centric, trusting, and systems-thinking. Employees describe a collaborative, non-competitive environment where ideas are valued from all levels. [builtin.com](https://builtin.com/company/patientpoint)
- **Work Model**: Remote-first company with employees in 30+ states. Hybrid workspace available at Cincinnati HQ and NYC Innovation Center. Flexible on-site expectations. [builtin.com](https://builtin.com/company/patientpoint)
- **Growth and Stability**: As the established market leader, PatientPoint offers career stability alongside growth potential. The company is still evolving, providing learning and advancement opportunities.
- **Perks & Benefits**: Comprehensive benefits (details not fully public), commitment to Pledge 1% (1% of profits, products, and employee time go to the PatientPoint Foundation). [patientpoint.com](https://patientpoint.com/about/)
- **Engineering/Product Culture**: 200+ product and tech employees working on cutting-edge digital health solutions. Technology stack includes modern tools for data, analytics, and platform development. [builtin.com](https://builtin.com/company/patientpoint)
- **Employee Sentiment**: Generally positive reviews on Indeed, with employees noting meaningful work, good work-life balance, and supportive leadership. [indeed.com](https://www.indeed.com/cmp/Patientpoint-3/reviews)

## Sources
1. [PatientPoint Official Website](https://patientpoint.com/)
2. [PatientPoint About Page](https://patientpoint.com/about/)
3. [PatientPoint Careers Page](https://careers.patientpoint.com/)
4. [Built In Company Profile](https://builtin.com/company/patientpoint)
5. [Indeed Employee Reviews](https://www.indeed.com/cmp/Patientpoint-3/reviews)

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