---
title: 'Director, Supply Chain Operations at OpenLoop Health'
canonical: 'https://feeny.ai/job/director-supply-chain-operations-openloop-health-united-states-wkac86xy8vx0'
type: 'job'
last_seen: '2026-09-10'
---

# Director, Supply Chain Operations at OpenLoop Health

- **Company:** OpenLoop Health
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/openloophealth/19ba87cb-0159-49d1-ad4a-04ef5efabc23

## Job description

## About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

## About the Role

OpenLoop's mission is to bring care anywhere by powering telehealth solutions at scale. The Pharmacy Operations & Supply Chain team owns the journey from the moment a provider writes a prescription to the moment medication reaches the patient's door — across a network of 20+ fulfillment partners. The function has scaled faster than its operating model. The configuration that routes every order and the processes that get medication out the door were built to survive rapid growth, not to scale — much of it manual, undocumented, and concentrated in a few people. Volume has roughly tripled, and we are building the function out, including splitting leadership into two directors. As Director, Supply Chain Operations, you own the execution engine of the function — everything that turns a plan into medication delivered. That spans two areas: Systems & Formulary (the configuration that determines how every order flows) and Network & Fulfillment Operations (the partner-pharmacy network and end-to-end order fulfillment). You report to the VP, Pharmacy Operations & Supply Chain and partner with a peer Director who owns Demand & Supply Planning. This is a build role — harden the processes, close the documentation gap, and partner with Product daily to replace manual workarounds with real infrastructure.

## What You'll Do

- Own Systems & Formulary. The configuration that determines how every medication order flows — products, dose, titration, cadence, state, and pharmacy partner — including SKU/formulary builds, state-by-state routing, and integration health across the ordering platform and partner systems. Treat configuration accuracy as patient-facing and build validation into how changes ship.
- Own Network & Fulfillment Operations. The partner-pharmacy network (relationships, capacity, pricing, sourcing and onboarding, and 50-state coverage) and end-to-end order fulfillment (exception resolution, carrier and cold-chain issues, and returns).
- Own service levels and routing outcomes. Drive turnaround SLAs across the fulfillment network, balancing service, quality, and cost, and redesign exception handling so volume stops producing manual backlog.
- Partner deeply with Product and Engineering — daily. Translate operational problems into requirements and drive scalable tooling (order triage and status visibility, network management, formulary configuration) rather than escalating for it. This is core to the role, not occasional collaboration.
- Harden and rebuild pharmacy operational processes. Take the order-flow and partner-side processes built to survive growth and rebuild them to scale — including workflows that span Patient Support and credentialing — without interrupting a business whose volume keeps climbing.
- Close the documentation gap. Build the reference infrastructure the organization currently gets from Slack — SKU composition, temperature and handling requirements, process documentation — so partner teams self-serve and only exceptions escalate.
- Own operational readiness for new products and formulations. Partner with clinical counterparts on what comes to market, then drive testing, state coverage, SKU build-out, and launch — including for service launches and regulatory changes.
- Partner with Quality & Compliance on audit and inspection readiness so configuration, routing, and fulfillment processes hold up under cGMP and state-board scrutiny.
- Lead and develop a multidisciplinary team across Systems & Formulary (a Lead plus analyst) and Network & Fulfillment Operations (a Network Partnerships Manager and a Fulfillment Order Issue Manager), with a senior IC for new product rollout to be added. Hire, manage performance directly, define clear ownership across lanes, and reduce key-person risk on the most critical, least-redundant work.
- Champion automation and technology that streamline workflows and improve data capture across the function.
- Other duties as assigned.

## Who You Are

You're an operator and a builder who lives in the weeds with Product, rebuilds process while the business keeps running, and turns manual heroics into instrumented systems. You lead both analytical and vendor-facing teams credibly and run performance without needing oversight. You're comfortable owning the messy middle — configuration, partners, and fulfillment — where a plan either becomes a delivered medication or breaks. Required Qualifications:

- Bachelor's degree or equivalent experience.
- 8+ years in operations, fulfillment, systems, or pharmacy operations, including 4+ years leading teams — managing managers or leads, not only individual contributors.
- Proven people leadership across disciplines: has led both analytical/systems and operational or vendor-facing teams, hired and built out a team, and managed performance directly.
- Demonstrated success scaling a high-volume operations or fulfillment function through a period of rapid growth.
- Demonstrated partnership with Product or Engineering on operational tooling — able to specify requirements, sit in prioritization, make scope tradeoffs, and validate what ships, not just submit tickets.
- Track record standing up process, documentation, and repeatable systems where little existed — with the judgment to know what to fix first.
- Experience owning a configuration, routing, or order-flow layer where errors carried real customer or patient consequence.
- Comfortable operating across systems you don't control (order-routing / API / integration environments).
- Vendor and network management experience — holding partners to service levels without damaging long-standing relationships.
- Excellent cross-functional leadership and communication; effective across technical, operational, clinical, and finance audiences.
- Comfortable in a fast-moving, flat-structure environment with a high volume of concurrent priorities.

Preferred Qualifications:

- 503A compounding pharmacy experience, or pharmacy / healthcare / regulated-industry background (503B, PBM, mail-order Rx, cGMP).
- Familiarity with pharmacy management systems and order-routing or API integration environments.
- Cold-chain or temperature-controlled fulfillment experience.
- Continuous-improvement or Lean background (Six Sigma or similar); experience preparing regulated operations for audit or inspection readiness.

Our Benefits In addition, for salaried positions you would also be eligible for:

- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more

Our Company We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.

## About OpenLoop Health

## Company Overview
- **One-liner**: OpenLoop Health provides end-to-end, white-label telehealth infrastructure that enables healthcare and non-healthcare organizations to launch and scale digital health services.
- **Entity Type**: Private
- **Headquarters**: Des Moines, Iowa, United States
- **Founded**: 2020
- **Founders**: Dr. Jon Lensing (CEO & Co-Founder) and Christian Williams (COO & Co-Founder)

## Core Business
- **Primary industry**: Digital Health / Telehealth Infrastructure
- **Target customers**: B2B — Digital health companies, hospitals & health systems, health plans, employers, retail & pharmacy, and non-healthcare entities looking to add virtual care offerings.
- **Mission**: To bring healing anywhere, anytime to anyone across the nation.
- **Vision**: A world where healthcare is accessible, efficient, and tailored to individual needs—delivered wherever the patient may be.

## Products & Services
OpenLoop offers a full-stack, white-labeled suite of services:
- **Technology Platform**: HIPAA-compliant EHR with flexible API integrations, scheduling, booking, payments, and support for both synchronous and asynchronous care. AI-powered operations to streamline clinical workflows.
- **Provider Staffing & Credentialing**: Access to a nationwide, NCQA-credentialed network of clinicians across 30+ specialties and 15+ languages, with full 50-state coverage. Includes licensing, credentialing, and onboarding management.
- **Payer Coverage & Revenue Cycle Management (RCM)**: A network of 600+ payer contracts including Medicare and Medicaid, paired with RCM services to streamline reimbursement.
- **Regulatory, Legal & Compliance Support**: End-to-end legal, financial, and compliance setup, including ongoing regulatory maintenance and expert support.
- **Clinical Pathways**: Over 100 repeatable, scalable, and vetted clinical protocols (e.g., medical weight loss, HRT, urgent care, mental health).
- **Diagnostic Imaging & Labs**: A platform for diagnostic image ordering, referrals, and results, plus access to a network of pharmacy and lab partners for competitive medication costs.

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: Trusted by 3M+ patients annually; serves patients in all 50 states; processes thousands of patient visits per month.
- **Notable Investors/Partners**: Managing board includes Jack Berkowitz, Freddie Martignetti, and Ryan Morley. Client partners span digital health companies, hospitals, health plans, and employers.
- **Growth Signals**: OpenLoop saw **700% YoY growth in 2024**, appointed key executive team members (including a Chief Medical Officer, CFO, CCO, and CPO), and integrated AI technology into its operations. LinkedIn followers grew 124.8% year-over-year.

## Competitive Advantages
- **Full-stack, end-to-end solution**: OpenLoop is the only white-label provider that covers clinical, administrative, regulatory, and technological needs under one roof — clients bring their brand and patients, OpenLoop handles everything else.
- **Nationwide scale**: 50-state PC network, 600+ payer contracts (including Medicare/Medicaid), and a network of thousands of clinicians.
- **NCQA-accredited credentialing**: A streamlined, accredited credentialing process that reduces administrative burden for clients.
- **Proven, repeatable clinical pathways**: Over 100 pre-vetted, scalable protocols allow clients to launch new programs quickly and safely.
- **Deep Midwest roots**: Headquarters in Des Moines, Iowa, with a commitment to building local talent and positioning Iowa as a hub for healthcare transformation.

## Strategic Focus
- **AI integration**: Embedding AI to streamline clinical workflows, enhance patient support, and guide optimized care pathways.
- **Expansion of clinical pathways**: Continuously developing new, ready-to-use care programs (e.g., medical weight loss, HRT, anti-aging, mental health).
- **Scaling partnerships**: Serving a growing range of organizations from digital health startups to large employers and health systems.
- **National reach**: Deepening 50-state coverage and payer relationships to enable truly national virtual care delivery.

## Why Work Here
- **Culture & Mission**: Driven by a mission to “bring healing anywhere,” with a strong focus on expanding healthcare access. The team is described as passionate, energetic, and focused on driving long-lasting results.
- **Work Environment**: Hybrid work environment with a pet-friendly office in Des Moines, Iowa. The company is deeply committed to its Iowa roots and building a skilled local workforce.
- **Benefits**: Competitive salary, generous PTO, medical/dental/vision insurance, and a 401k program.
- **Growth & Impact**: Employees report feeling empowered to make a lasting impact on virtual care delivery. The company saw explosive 700% YoY growth in 2024, indicating a dynamic and scaling environment.
- **Leadership**: Experienced executive team including a CEO/co-founder with a personal connection to healthcare access challenges, a COO/co-founder, a CMO, CFO, CCO, CPO, and General Counsel.
- **Caution**: The careers page explicitly warns of fraudulent job postings and fake recruiter outreach. Candidates should verify any role or offer by emailing fraud@openloophealth.com.

## Sources
1. [openloophealth.com](https://openloophealth.com/)
2. [openloophealth.com/careers](https://openloophealth.com/careers)
3. [openloophealth.com/team](https://openloophealth.com/team)
4. [openloophealth.com/blog/who-is-openloop-health](https://openloophealth.com/blog/who-is-openloop-health)
5. [linkedin.com/company/openloophealth](https://www.linkedin.com/company/openloophealth)

## Other roles at OpenLoop Health

- [Senior Strategic Account Executive, Health Systems](https://feeny.ai/job/senior-strategic-account-executive-health-systems-openloop-health-united-states-3y40f49v3agc) — United States
- [Manager, Internal Audit](https://feeny.ai/job/manager-internal-audit-openloop-health-united-states-g8hznwj5dxwf) — United States
- [Senior Incident Response Analyst](https://feeny.ai/job/senior-incident-response-analyst-openloop-health-united-states-aa8gtm5efztc) — United States
- [Sr. Staff IAM Architect](https://feeny.ai/job/sr-staff-iam-architect-openloop-health-united-states-q3bd1t5gda6y) — United States
- [Sr. Director, Procurement](https://feeny.ai/job/sr-director-procurement-openloop-health-united-states-cqspczhjhthb) — United States
- [Sr. Staff People Partner](https://feeny.ai/job/sr-staff-people-partner-openloop-health-united-states-70fm30ry72bv) — United States
- [Director, Applications & Business Systems](https://feeny.ai/job/director-applications-business-systems-openloop-health-united-states-gftxseds5b97) — United States
- [Manager, Enrollment](https://feeny.ai/job/manager-enrollment-openloop-health-united-states-t86a5fnsxr82) — United States
- [AI Automation Analyst](https://feeny.ai/job/ai-automation-analyst-openloop-health-peru-d4491cs5b74e) — Peru
- [Senior Implementation Manager](https://feeny.ai/job/senior-implementation-manager-openloop-health-united-states-5eb412verw9y) — United States