---
title: 'Director- SW Software Portfolio Excellence at Toshiba Global Commerce Solutions - External'
canonical: 'https://feeny.ai/job/director-sw-software-portfolio-excellence-toshiba-global-commerce-solutions-edw255w4t85f'
type: 'job'
last_seen: '2026-10-19'
---

# Director- SW Software Portfolio Excellence at Toshiba Global Commerce Solutions - External

- **Company:** Toshiba Global Commerce Solutions - External
- **Location:** Durham, NC
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/toshibaglobalcommercesolutions/jobs/5246223007

## Job description

Toshiba Global Commerce Solutions is seeking a Director, Software Portfolio Excellence that will be a key leadership role within the Software Line of Business, responsible for driving the operating discipline, cross-functional alignment, and business execution required to translate Software portfolio strategy into measurable business outcomes.

This leader serves as the connective tissue across the Software portfolio and the functions required for its success. The role establishes an integrated operating view of portfolio priorities, commitments, risks, dependencies, investments, commercial readiness, and business performance, and drives accountability across Product, Engineering, Sales, Marketing, Professional Services, SaaS/Operations, Finance, Legal, Procurement, and other stakeholders.

This is not a software delivery program-management role. Engineering remains accountable for engineering execution, quality, schedule, and delivery. Product leaders remain accountable for product and portfolio strategy and commercial outcomes, and functional leaders remain accountable for execution within their organizations. The Director, Software Portfolio Excellence creates and runs the operating system that connects those accountabilities, identifies where momentum is slowing, drives resolution of blockers, and escalates the highest-priority issues with clear recommendations.

Responsibilities:

Software Portfolio Governance & Prioritization

- Establish and operate an integrated management system across the Software portfolio, including Commerce, Security Suite, AI/Agentic, Payments/Legacy, Marketplace and other portfolio priorities.
- Translate portfolio strategy into explicit priorities, decisions, commitments, owners, milestones, dependencies, and measurable outcomes.
- Maintain transparency across competing priorities and ensure organizational attention and resources remain aligned to the highest-value business outcomes.

Cross-Functional Business Execution

- Drive alignment and accountability across Product, Engineering, Sales, Marketing, Professional Services, SaaS/Operations, Finance, Legal, Procurement, and other functions.
- Identify where portfolio momentum is slowing, determine the underlying blocker and accountable owner, drive actions to closure, and escalate when required.
- Ensure functional commitments are explicit and visible without assuming ownership for execution that belongs within those functions.

Business & Financial Performance

- Establish an integrated view of portfolio performance including revenue, ARR/SaaS, pipeline, margin/GP, investment, adoption, releases, and other key business metrics.
- Partner with Finance and functional owners to identify variances, risks, investment or utilization concerns, and required corrective actions.
- Connect execution progress to commercial and financial outcomes and drive follow-through on portfolio-level actions.

Release & Commercialization Readiness

- Drive cross-functional readiness for major launches and releases across product, engineering, sales, marketing, technical enablement, services, operations, customer communications, legal/procurement, and partner dependencies.
- Ensure launch plans are substantive, owned, measurable, and started early enough to support successful commercialization.
- Surface readiness gaps and dependencies early and drive accountable functions to resolution.

Executive Operating Cadence & Decision Support

- Lead portfolio reviews, KPI scorecards, strategic initiative reviews, risk/dependency reviews, and action closure.
- Synthesize complex portfolio information into concise executive insights, decisions, recommendations, and escalations.
- Filter portfolio noise and elevate the few issues that materially threaten business outcomes or require executive intervention.

Strategic Portfolio Initiatives & Continuous Improvement –

- Lead strategic and tactical initiatives that cut across products or functions and do not naturally sit within one organization. Continuously improve portfolio governance, operating processes, decision rights, metrics, and accountability mechanisms.

Perform other related duties as assigned.

Required:

- Bachelor’s degree with 12+ years of relevant experience, or equivalent combination of education and experience.
- Demonstrated leadership of complex, cross-functional business initiatives where success depends on influencing teams outside the direct reporting line.
- Strong business and financial acumen, including experience with revenue, ARR/SaaS metrics, pipeline, margin/GP, investment, budgets, forecasts, and business cases.
- Proven ability to create operating cadence, governance, KPI scorecards, executive reviews, decision forums, and action-management disciplines.
- Strong judgment and executive presence; able to distinguish critical portfolio issues from noise and bring forward concise, grounded recommendations.
- Ability to challenge senior functional leaders constructively, drive accountability, and maintain momentum without taking over their functional responsibilities.
- Strong understanding of software product lifecycle, engineering/delivery, commercialization, sales, marketing, services, and SaaS operations.
- Ability to connect strategy, execution, financial performance, and customer/commercial outcomes across a broad portfolio.
- Exceptional analytical, written, presentation, and communication skills; able to synthesize complex information into clear decisions and actions.
- High ownership, urgency, persistence, and comfort operating in ambiguity and across organizational boundaries.

Preferred:

- MBA or equivalent business leadership experience.
- Experience in enterprise software, SaaS, retail technology, or complex global product businesses.

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan (with company match)
- Company provided life insurance
- Pet Insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

## DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

## About Toshiba Global Commerce Solutions - External

## Company Overview
- **One-liner**: Toshiba Global Commerce Solutions is the global market share leader in retail store technology, providing integrated point-of-sale (POS) systems, self-checkout solutions, software, and services to retailers worldwide.
- **Entity Type**: Private (wholly owned subsidiary of Toshiba TEC Corporation, which is publicly traded on the Tokyo Stock Exchange)
- **Headquarters**: Durham, North Carolina, United States (Research Triangle Park)
- **Founded**: 2012
- **Founders**: Not publicly available (established as a corporate spin-off/restructuring within the Toshiba group)

## Core Business
- **Primary industry/industries**: Retail Technology, Point-of-Sale (POS) Systems, Self-Checkout Solutions, Commerce Software, Hardware Manufacturing
- **Target customers**: B2B – Enterprise retailers, grocers, mass merchandisers, hospitality, specialty retail, convenience stores, and department stores
- **Mission or purpose statement**: "To empower retail to thrive and prosper." The company’s vision is "A world of resilient retailers that create joyful experiences and drive vibrant economies."

## Products & Services
- **ELERA Platform (SaaS/IoT)**: An integrated commerce platform connecting POS, self-checkout, mobile, and back-office solutions for retailers, designed for speed, security, availability, and flexibility. It powers IoT and edge device management.
- **POS Systems (Hardware & Software)**: A full range of point-of-sale terminals, peripherals, and software—including countertop, mobile, and kiosk solutions—for in-store transactions and customer engagement.
- **Self-Checkout Solutions**: Industry-leading self-checkout units (2.8 million+ shipped in 2024).
- **Retail Software Solutions**: Software for inventory management, order management, customer engagement, and digital transformation.
- **Professional & Managed Services**: Consulting, implementation, maintenance, and support services for retail technology deployments globally.

## Market Standing
- **Valuation/Market Cap**: Not disclosed privately. Parent company Toshiba TEC Corporation (TSE: 6588) has a market cap of approximately ¥420 billion (~$2.8 billion as of mid-2025, fluctuates).
- **Key Metric**: Annual Revenue of $301.5 million (2025 estimate from LinkedIn data). The company shipped 2.8 million+ POS and self-checkout units in 2024.
- **Notable Investors/Partners**: Wholly owned by Toshiba TEC Corporation. Key partners include global systems integrators and channel partners (e.g., HCLTech, Tata Consultancy Services, Lenovo, Compucom, CTG).
- **Growth Signals**: Employee headcount grew +1.8% YoY (1,768 total). Active in 38 countries, serving customers in over 120 countries. Ranked #1 in worldwide EPOS installations and #2 in self-checkout installations. The company is investing heavily in AI-enabled reliability and cloud platform engineering (evidenced by recent job postings).

## Competitive Advantages
- **Global #1 Market Share**: The company is the global market share leader in retail store technology (EPOS and self-checkout), providing a deep installed base and brand trust.
- **End-to-End Portfolio**: Offers a complete, integrated stack of hardware, software, and services, reducing complexity for enterprise retailers.
- **Toshiba Brand & Scale**: Backed by the massive Toshiba TEC Corporation, providing financial stability, R&D investment, and a global supply chain.
- **Deep Retail Expertise**: 100% dedicated to retail, with domain knowledge across grocery, mass merchant, hospitality, and specialty segments.
- **Proven Track Record**: 205,000+ POS and self-checkout units installed worldwide; 2.8 million+ units shipped in 2024.

## Strategic Focus
- **Cloud & AI Transformation**: Heavily investing in the ELERA platform with AI-enabled reliability, performance engineering, and cloud-native infrastructure.
- **Digital Transformation for Retailers**: Helping retailers accelerate digital in-store experiences, modernize legacy systems, and adapt to changing consumer behaviors.
- **Global Expansion**: Serving over 120 countries and continuing to grow presence in EMEA and Latin America.
- **Sustainability & Resilience**: Focus on long-term, sustainable customer relationships and resilient retail operations.

## Why Work Here
- **Culture & Values**: The company promotes a "We Are R.E.T.A.I.L" culture emphasizing Respect, Empowerment, Teamwork, Adaptability, Integrity, and Leadership. They are committed to fostering belonging through Employee Resource Groups (ERGs) including Women’s Impact Network, South Asian Community, Blacks United in Leadership and Technology (B.U.L.T.), and Valor.
- **Remote/Hybrid/Office Policy**: Most roles are based in Durham, NC. Some field service and remote engineering positions exist. The company operates globally with offices in many countries.
- **Notable Perks & Engineering Culture**: The company is actively hiring for AI-enabled roles (e.g., Senior Cloud Engineer, AI-Enabled Reliability). Engineering roles focus on modern stacks (cloud, IoT, edge computing, performance engineering). The company has a significant technical workforce (28% in technical roles). Strong ties to local universities (e.g., North Carolina State University). Employee reviews on LinkedIn give an overall rating of 2.9/5.0 (from 823 reviews), with compensation rated at 3.3/5.0—suggesting competitive pay but room for growth in culture/career advancement.
- **Job Openings (as of mid-2025)**: 44 active positions including software engineers, cloud engineers, field service technicians, product managers, legal counsel, and HR roles.

## Sources
1. [commerce.toshiba.com](https://toshibacommerce.com/wps/portal/marketing/?urile=wcm%3Apath%3A%2Fen-us%2Fhome%2Fcompany%2Fabout-us)
2. [careers.commerce.toshiba.com](https://careers.commerce.toshiba.com/)
3. [linkedin.com/company/toshibacommerce](https://linkedin.com/company/toshibacommerce)
4. [diversityjobs.com](https://diversityjobs.com/employer/company/54157/Toshiba-Global-Commerce-Solutions)

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