--- title: 'Director, Technical Services EMEA at FreeBalance' canonical: 'https://feeny.ai/job/director-technical-services-emea-freebalance-dubai-2nmttmrey3jz' type: 'job' last_seen: '2026-09-10' --- # Director, Technical Services EMEA at FreeBalance - **Company:** FreeBalance - **Location:** Dubai, United Arab Emirates - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-06-26 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.lever.co/freebalance.com/dd55e485-894c-40df-8a1c-972d78d02528 ## Job description As the Director of Technical Services, you will be responsible for the strategy and execution of technical services by employees of the Services Department in various FreeBalance Customer locations throughout Europe, the Middle East, and Africa. Key to this position is the ability to supervise and provide technical advice to the Vice President of Global Services department who oversees all FreeBalance customer project implementations worldwide. Responsibilities include building technical strategies, models, and approaches with team members operating out of the Headquarters of FreeBalance in Ottawa and ensuring its implementation and execution with all FreeBalance Technical Consultants overseas. This position is part of the Services Leadership team that works with the Solution Team in Ottawa and overseas (mainly in the EMEA region) alongside the individual project managers who manage the entire lifecycle of the implementation of the FreeBalance Accountability Suite that addresses the Public Financial Management reform that FreeBalance customers undertake and implement. Main Responsibilities: - Preparation of strategies and design for data migration that can be implemented by the FreeBalance Technical Consultants at a client location. - Build tools and models for the Installation and Deployment of the FreeBalance Accountability Suite that can be leveraged for project deliveries. - Collaborate with the Research and Development Team to design the interface components during the implementation of the FreeBalance Accountability Suite. - Collaborate with the Technical and Functional Consultants to create the training curriculum that can be delivered to the customers. - Manage the day-to-day tasks of the team. - Work with the Project Managers to design the rollout of the system for decentralized operations. - Managing the Operations & maintenance team in EMEA and provide management oversight to the remote team worldwide. - Manage the technical tools and research and develop new tools for use by the Technical Consultants. - Build scalable models for implementation of the FreeBalance Accountability Suite at the Data Centre and Disaster Recovery Sites where the software is hosted. - Work with cross-functional teams to ensure consistency, quality and timeliness of customer deliveries, internal policies and communications. - Other duties as assigned. - Extensive travel is required Qualifications: - University degree in Information Technology. - Proven experience reviewing and developing Support and Maintenance policies and procedures. - 5 years of experience successfully managing an internationally dispersed Services and Support Team - Project Management experience a must - Ability to clearly articulate at meetings with all levels of management and stakeholders. - Experience with goal-setting frameworks like Objectives and Key Results (OKRs). - Experienced in working with open-source software components such as Tomcat, BIRT and commercial middleware such as MS SQL and Oracle databases with Windows Operating Systems - Excellent verbal and written communication skills in English. - Able to travel internationally. - PMI Certification - Other IT certifications We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process. ## About FreeBalance ## Company Overview - **One-liner**: FreeBalance provides AI-powered public financial management (PFM) and Government Resource Planning (GRP) software exclusively for governments worldwide. - **Entity Type**: Private (last known funding: Series B in 2002) - **Headquarters**: Ottawa, Ontario, Canada - **Founded**: 1984 - **Founders**: Not publicly available ## Core Business - Primary industries: Public Financial Management (PFM), Government Resource Planning (GRP), digital government transformation - Target customers: National, state, and local governments – B2G (business-to-government), including fragile/post‑conflict states and advanced economies - Mission: Improve citizen wellbeing by helping governments align resources with priorities, build trust, and deliver results through transparent, accountable, and AI‑enabled financial systems ## Products & Services - **FreeBalance Accountability Suite™** – A modular, scalable GRP platform that covers budgeting, commitment accounting, expenditure management, treasury management, procurement, payroll, civil service management, and fiscal transparency portals. Designed exclusively for government needs. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric – Annual Revenue**: ~$19.2 M (latest estimated) | **Total Funding**: $5.6 M (one known Series B round in 2002) - **Notable Investors/Partners**: Not explicitly named; partners include governments in 30+ countries (e.g., South Sudan, Kosovo, Timor‑Leste); signatory of the UN Global Compact - **Growth Signals**: - Headcount grew 20% YoY to ~158 employees (as of latest data) - Platform manages over $425 B in government budgets across 30 countries - Customers achieved average 24.5% improvement in PFM performance (PEFA assessments) - Software costs 225% less than Tier 1 ERP providers over five‑year TCO ## Competitive Advantages - **Exclusive government focus**: Only PFM/GRP solution designed from the ground up for the public sector, with commitment accounting, budget controls, and fiscal transparency built in - **Proven reform track record**: 40‑year history with higher implementation success rates and measurable PEFA improvements - **AI‑native and ethical**: Embedded intelligence with responsible AI frameworks, sovereign data control, and inclusive innovation - **Cost leadership**: Significantly lower total cost of ownership vs. Tier 1 ERP alternatives ## Strategic Focus - Expanding AI‑native capabilities to help governments move from legacy systems to real‑time, data‑driven decision‑making - Deepening PFM reform partnerships in fragile and emerging economies while serving advanced democracies (U.S., Canada) - Strengthening ethical governance and transparency safeguards as a differentiator - Building open ecosystems for sovereign data control and inclusive citizen services ## Why Work Here - **Work that Matters**: Directly contribute to improving governance, reducing corruption, and enhancing citizen wellbeing in countries around the world - **Diverse & Global Team**: 45 nationalities, operations in 25+ countries – emphasis on building local talent - **Continuous Learning**: Exposure to global experts and high‑impact government projects - **Career Variety**: Roles in accounting, finance, IT, software development, consulting, and support - **Remote/Hybrid/Office**: Not explicitly stated, but global distributed team suggests flexibility; corporate head office in Ottawa, Canada ## Sources 1. [freebalance.com – About Us](https://www.freebalance.com/en/about/) 2. [freebalance.com – Careers](https://www.freebalance.com/en/careers/) 3. [linkedin.com – FreeBalance Company Page](https://linkedin.com/company/freebalance) 4. [freebalance.com – Company Overview Brochure PDF](https://www.freebalance.com/wp-content/uploads/2024/01/Company-overview-brochure-Feb-2026-DIGITAL-USE.pdf) 5. 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