---
title: 'Director, Technical Support Engineering at Datadog'
canonical: 'https://feeny.ai/job/director-technical-support-engineering-datadog-mexico-city-q274e5e9fegg'
type: 'job'
last_seen: '2026-09-05'
---

# Director, Technical Support Engineering at Datadog

- **Company:** Datadog
- **Location:** Mexico City, Mexico / São Paulo, Brazil
- **Posted:** 2026-03-11
- **Last confirmed live:** 2026-09-05
- **Apply:** https://careers.datadoghq.com/detail/7707345/?gh_jid=7707345

## Job description

Datadog is seeking a strategic, results oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM. This leader will be responsible for strengthening and expanding our regional support presence, building high-performing teams, and ensuring operational excellence as we continue our rapid growth.You will lead a team of managers and support engineers in our LATAM region, partnering cross-functionally to deliver exceptional customer outcomes and consistent global standards.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

- Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM
- Evaluate and launch new support locations within LATAM as customer growth requires
- Act as the owner for your team’s metrics and performance - partnering closely with upper management and HR on performance management and employee issues
- Provide strategic guidance and oversight to Managers on regional projects, ensuring their successful and timely completion.
- Lead regional hiring efforts to attract and retain top technical talent in competitive LATAM markets. Ensure that all quarterly hiring targets for the region and functional area are met
- Ensure the successful onboarding and development of Technical Support Engineers
- Drive cross-functional projects or initiatives to improve team productivity, process, or procedure
- Collaborate with internal teams and customers on high-priority escalations/incidents and act as a resource to resolve escalations from team members as necessary
- Conduct regular 1:1’s with team members to provide constructive feedback and skills development.
- Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters, and to implement workflow improvements that help ensure smooth overall operation

Who You are:

- 8+ years of experience in Technical Support, Solutions Engineering, or a related technical customer-facing function
- 5+ years of experience leading manager of managers in a multi-layered organization
- Proven experience building or scaling teams from zero in new locations or emerging markets
- Experience managing teams across multiple countries, with demonstrated ability to navigate cultural and operational differences
- Strong familiarity with LATAM customer segments and regional business nuances
- Demonstrated ability to implement consistent performance standards across distributed teams
- A critical thinker who defaults to a customer-centric approach.
- Passionate about using analytics to drive informed decision-making and optimize processes.
- Someone with a high EQ and soft skills.
- Able to work a rotating schedule that requires weekend availability
- Bonus Points:
- Knowledge of current monitoring solutions, DevOps tooling, and related technologies
- Previous experience working in a hyper growth organization
- CS or Engineering degree

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

- Generous and competitive[global](https://www.datadoghq.com/global-benefits/) and[US benefits](https://www.datadoghq.com/us-benefits/)
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on [Instagram](https://www.instagram.com/datadoghq/?hl=en), [LinkedIn,](https://www.linkedin.com/company/datadog) and [Datadog Learning Center.](https://learn.datadoghq.com/)

Equal Opportunity at Datadog:

Datadog is proud to offer [equal employment opportunity](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our [Candidate Legal Notices](https://www.datadoghq.com/legal/candidate-legal-notices/) for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete [this form](https://docs.google.com/forms/d/e/1FAIpQLSeoJeduEZ2NdZF_65uZmWUrCM-zee7yADXX1s6Xr9zAGq8iKA/viewform). This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s [Applicant and Candidate Privacy Notice](https://www.datadoghq.com/legal/applicant-candidate-privacy/). For information on our AI policy, please visit [Interviewing at Datadog AI Guidelines](https://www.datadoghq.com/legal/interviewing-at-datadog-ai-guidelines/).

## About Datadog

## Company Overview
- **One-liner**: Datadog provides a unified cloud monitoring and security platform for developers, IT operations, and business teams to gain end-to-end visibility across their entire technology stack.
- **Entity Type**: Public (NASDAQ: DDOG)
- **Headquarters**: New York, NY, United States
- **Founded**: 2010
- **Founders**: Olivier Pomel and Alexis Lê-Quôc

## Core Business
- **Primary industries**: Cloud monitoring, observability, application security, IT operations, DevOps
- **Target customers**: B2B – from SMBs to large enterprises, serving developers, IT operations, security teams, and business users
- **Mission/purpose**: “We are building the modern monitoring and security platform for developers, IT operations teams and business users in the cloud age.” [datadoghq.com](https://www.datadoghq.com/)

## Products & Services
- **Infrastructure Monitoring**: Metrics collection and visualization for servers, containers, cloud services, and hybrid environments.
- **APM (Application Performance Monitoring)**: Trace and optimize application performance end-to-end.
- **Log Management**: Centralized log ingestion, analysis, and exploration with sensitive data scanning and audit trail.
- **Security**: Unified security and observability – including Cloud SIEM, Application Security Management, and runtime detection to defend against AI-powered attacks. [datadoghq.com](https://www.datadoghq.com/product/security/)
- **Digital Experience Monitoring (DEM)**: Synthetic monitoring (browser & API tests) and Real User Monitoring (RUM) for frontend performance.
- **Bits AI**: AI agents that chat, investigate, and remediate issues; includes Watchdog for proactive anomaly detection.
- **Network Monitoring**: Analyze network traffic patterns across cloud environments.
- **Service Management** and **Software Delivery**: Incident response, workflow automation, CI Visibility, DORA Metrics, and OpenTelemetry support.
- **Database Monitoring** and **Data Streams Monitoring**: Deep visibility into databases and streaming pipelines.

## Market Standing
- **Valuation/Market Cap**: ~$39.9 billion (as of mid-2026) [linkedin.com](https://www.linkedin.com/company/datadog)
- **Key Metric**: FY2025 annual revenue of $3.43 billion [jobsbyculture.com](https://jobsbyculture.com/blog/working-at-datadog-2026)
- **Notable Investors/Partners**: Index Ventures (led Series C), with total funding of ~$1.67 billion including IPO proceeds. [linkedin.com](https://www.linkedin.com/company/datadog)
- **Growth Signals**:
  - Recognized as a Leader in the **Gartner Magic Quadrant for Observability Platforms** and for **Digital Experience Monitoring**; also named a Leader in **The Forrester Wave: AIOps Platforms, Q2 2025**. [datadoghq.com](https://www.datadoghq.com/)
  - Headcount grew to approximately **10,100 employees** by April 2026 (up from ~8,100+ reported earlier). [jobsbyculture.com](https://jobsbyculture.com/blog/working-at-datadog-2026)
  - Maintains a strong Glassdoor rating of **4.2/5.0**, with ~80% of employees recommending to a friend. [jobsbyculture.com](https://jobsbyculture.com/blog/working-at-datadog-2026)

## Competitive Advantages
- **Unified platform**: Combines infrastructure monitoring, APM, log management, and security in a single solution – reducing tool sprawl.
- **AI-native capabilities**: Bits AI agents and Watchdog provide automated root-cause analysis, remediation, and proactive insights.
- **Industry recognition**: Consistently placed as a Leader in multiple analyst quadrants (Gartner, Forrester), validating product quality and market presence.
- **Scale and ecosystem**: 700+ integrations, a rich marketplace, and broad support for OpenTelemetry and other open standards.

## Strategic Focus
- **AI and automation**: Deep investment in AI-driven features (Bits AI, Watchdog, automated remediation) to reduce toil and improve mean-time-to-resolution.
- **Security observability**: Extending the platform to unify security and observability – a key differentiator as threats become more complex.
- **Global expansion**: Growing employee presence across the Americas, EMEA, and Asia Pacific (53 countries) to serve a widening customer base. [careers.datadoghq.com](https://careers.datadoghq.com/)

## Why Work Here
- **Culture**: Transparent, inclusive, and engineering-driven. Diversity and inclusion are core values, with active Employee Resource Groups. [careers.datadoghq.com](https://careers.datadoghq.com/)
- **Flexibility**: Operates a flexible work environment supporting remote, hybrid, and office cultures – “Innovation happens everywhere”. [careers.datadoghq.com](https://careers.datadoghq.com/)
- **Benefits**: Generous benefits tailored by region, covering physical, mental, and financial wellness. [careers.datadoghq.com](https://careers.datadoghq.com/)
- **Growth**: 454 open positions globally (as of mid-2026) across engineering, sales, product, marketing, and technical solutions – with opportunities to work on cutting-edge observability and AI challenges. [jobsbyculture.com](https://jobsbyculture.com/blog/working-at-datadog-2026)
- **Ratings**: CEO Olivier Pomel enjoys ~87% approval; overall Glassdoor rating is 4.2/5.0 (Work-Life 3.8, Compensation 3.9, Culture 4.0). [jobsbyculture.com](https://jobsbyculture.com/blog/working-at-datadog-2026)

## Sources
1. [datadoghq.com](https://www.datadoghq.com/)
2. [careers.datadoghq.com](https://careers.datadoghq.com/)
3. [jobsbyculture.com](https://jobsbyculture.com/blog/working-at-datadog-2026)
4. [linkedin.com](https://www.linkedin.com/company/datadog)

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