---
title: 'Director, Technical Support at Hoxhunt'
canonical: 'https://feeny.ai/job/director-technical-support-hoxhunt-minneapolis-dzr8tx7r9b61'
type: 'job'
last_seen: '2026-09-07'
---

# Director, Technical Support at Hoxhunt

- **Company:** Hoxhunt
- **Location:** Minneapolis, MN
- **Compensation:** $125k–$135k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-13
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/hoxhunt/892fa28b-fed9-4765-bcb4-526330ee79d7

## Job description

## OUR MISSION AND WHY IT MATTERS

We are on a mission to make humans the strongest security layer.

Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.

We don't just simulate risks. We build the tools that detect and stop them.

## Your Role

We are looking for an experienced Director, Technical Support to join our team in Minneapolis. In this role, you will lead our US Technical Support function, serving as the driving force behind support operations in the region. You bring a strong blend of technical expertise and people leadership, building trusted relationships across teams, proactively managing stakeholders, and driving cross-functional collaboration to deliver exceptional outcomes. You'll own customer escalations, acting as the primary liaison between our US customers and our headquarters in Finland to ensure timely communication and issue resolution. This role is ideal for someone who thrives in a fast-paced scale-up environment, takes initiative, adapts quickly, and enjoys solving complex challenges as they emerge.

## What You'll Do

- Lead, develop, and grow a team of technical support professionals, owning hiring decisions, providing clear feedback and 1:1 coaching, and building the team structure needed to scale US operations.
- Act as the primary point of contact for customer escalation calls, ensuring issues are resolved with empathy and efficiency.
- Drive cross-departmental collaboration, working closely with Product, Engineering, and Customer Success to solve complex problems and improve the customer experience.
- Assist with the implementation and optimization of our support tooling, including leading an active platform migration as part of our broader support modernization effort.
- Manage up effectively, translating customer needs and US market behaviors into actionable insights for our global leadership team.
- Serve as the strategic link between our US customer base and our product and engineering teams in Helsinki, translating regional patterns, escalations, and market behavior into decisions that shape the global product. Frequent travel to HQ in Finland is part of how this gets done.
- Own the metrics that define support quality, including SLA attainment, CSAT, and escalation resolution time, and report on US support performance to leadership with clarity and context.

## What We're Looking For

- 3 to 5 years of leadership experience managing a technical support or customer support team.
- 5+ years of overall experience within technical support, in a B2B SaaS environment.
- Exceptional leadership and communication skills, with a proven ability to give constructive feedback, manage up, and translate cultural nuances effectively.
- Comfort operating in a fast-paced, scale-up environment where you must be a self-starter, a proactive problem solver, and flexible with your time.
- A strong focus on people and processes while having a hands-on technical troubleshooting attitude.
- A working technical foundation: familiarity with concepts like APIs, SSO, email infrastructure, or enterprise security environments. You won't be expected to know Hoxhunt's stack on day one, but you should be able to learn it quickly and engage meaningfully with both customers and engineers.

What you can expect from us:

- Compensation: Annual base salary of $125,000 - $135,000 depending on your experience.
- Working ways: We work in a flexible, hybrid work setting. You are expected to collaborate from our Minneapolis office, with quarterly travel to our Finnish headquarters.
- High performance meets high humanity: We bring an incredibly driven, high-impact energy to our work, but we remain deeply humble and collaborative. You will be surrounded by wildly talented, dedicated colleagues in an environment built on extreme kindness, support, and psychological safety.
- Authentic trust & autonomy: We hire great people and give them the autonomy to thrive. You'll have the freedom to take ownership, make decisions, drive meaningful impact, and help shape the future of our growing organization.
- A product you can be proud of: It is incredibly rare in cybersecurity to build a product that end-users genuinely love. You will join a fast-paced, technically sophisticated team making a real, measurable impact against cybercrime.
- The perks that matter: Alongside this amazing community, you will enjoy a comprehensive benefits package including medical, dental, and vision coverage (with a portion of premiums covered by the company), life insurance, PTO, 11 paid holidays plus 2 floating holidays, wellness benefits, paid parental leave, a 401(k) match, and more. Plus, you’ll get to collaborate from our wonderful office in Minneapolis!

Our Recruitment Process We want to get to know you and how you think! Our process includes:

1. TA screening call (30 min, remote)
2. Hiring manager interview (45 min, remote or onsite)
3. Hiring manager interview and live technical exercise (30 min, remote or onsite)
4. Panel interview with leadership and team (60 min onsite)
5. Offer
6. Background Check and Reference checks

## ABOUT HOXHUNT

Hoxhunt was founded in 2016 by four visionaries. Today we are a global team of +270 amazing Hoxhunters advancing a truly AI-native category leader in human risk management, with key hubs in the United States, the United Kingdom, Singapore, and Finland. We are proud to be an award-winning, fast-growing software company, recognized by G2 and Gartner, named to TIME Magazine's list of the World's Top EdTech Companies, and featured for our innovation in major publications like Fast Company, TechCrunch, Forbes, and Inc.

As a multi-product company, Hoxhunt goes beyond traditional security awareness. We don't just educate employees through frequent, personalized, and behavior-changing cybersecurity training - we also actively build real threat intelligence and response tools that protect organizations against malicious cyberattacks every single day.

Be among the first to know about our open positions. Drop your details in our Talent Community, and we will reach out when there is a match!

## About Hoxhunt

## Company Overview
- **One-liner**: Hoxhunt provides an AI-powered human risk management platform that transforms employees into a company’s strongest defense against cyber threats through personalized phishing simulations, security awareness training, and incident orchestration.
- **Entity Type**: Private (Raised $42.9M total; Series B in 2022)
- **Headquarters**: Helsinki, Finland (additional hubs in Minneapolis, USA and Singapore)
- **Founded**: 2016
- **Founders**: Mika Aalto (CEO), Pasi Salo, Karri Kurunmäki, Pyry Åvist (CTO)

## Core Business
- **Primary Industry**: Cybersecurity – Human Risk Management / Security Awareness Training
- **Target Customers**: B2B Enterprise (notable customers include DocuSign, Airbus, AES, Schindler, Nokia)
- **Mission**: “To protect individuals and organizations by focusing on the largest risks causing cyber breaches and incidents.” Their core belief: “Security Starts With People.”

## Products & Services
- **Human Risk Management Platform** – An AI-native, integrated suite that combines:
  - **Security Awareness & Phishing Training**: Automated, gamified micro-trainings delivered via email, Slack, or Teams.
  - **Phishing Simulations**: AI-generated, personalized simulations that mimic real-world attacks.
  - **Incident Orchestration (SOC Automation)**: AI-powered analysis and triage of user-reported phishing threats, reducing false-positive workload for security teams.
  - **Analytics & Dashboarding**: Measures behavior change, engagement rates, and risk reduction across the organization.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metrics**: 
  - **Total Funding**: $42.9M (Series A $3M from Dawn Capital & Icebreaker in 2018; Series B $40M from Level Equity Management in 2022)
  - **Annual Revenue (FY 2024)**: €15.2M (per Craft.co)
  - **Users**: 4M+ globally (as of 2026)
  - **Monthly Activities**: 7M simulations, 500k analyzed threats
  - **Engagement Rate**: 90%+ | **Failure Reduction**: 75% lower failure rates | **Detect Rate**: 20%+
- **Notable Investors/Partners**: Level Equity Management, Dawn Capital, Icebreaker
- **Growth Signals**:
  - Deloitte Fast50: 4,284% growth over four years (2021)
  - Named G2 Enterprise Grid Leader (2025), Gartner Representative Provider for SBCP, Frost & Sullivan Competitive Strategy Leadership Award
  - 40+ internal promotions in one year
  - Headcount: 270+ employees (20+ nationalities) across three continents

## Competitive Advantages
- **Category Pioneer**: Co-created the Security Behavior Change and Human Risk Management category, moving beyond traditional SAT (Security Awareness Training).
- **High Engagement**: Gamified, personalized training achieves 90%+ engagement rates, far exceeding industry averages.
- **AI-Native Platform**: Automates simulation generation, threat analysis, and training delivery, reducing manual effort for security teams.
- **Enterprise Credibility**: Trusted by global brands like Airbus, Nokia, and DocuSign.

## Strategic Focus
- **Current Priorities**: Scaling the Human Risk Management platform, expanding into new geographies (notably APAC with a new Singapore hub), and deepening AI capabilities to stay ahead of evolving phishing tactics.
- **Growth Direction**: Continue to lead the security behavior change category, drive measurable risk reduction for large enterprises, and grow the user base (targeting millions more users).

## Why Work Here
- **Culture**: “High performance, without the sharp edges. High ambition, without the ego.” Emphasis on autonomy, trust, radical candor, and continuous learning.
- **Work Setup**: Hybrid/remote varies by role and location; most roles include regular weekly office time. Main hubs in Helsinki, Minneapolis, and a growing APAC hub in Singapore.
- **Office Perks (Helsinki)**: Office dogs, coffee bar, building gym & pool, sauna, and social activities (Padel, Dungeons & Dragons, Hoxfit).
- **Career Growth**: 40+ promotions in the last year; strong internal mobility and learning culture.
- **Hiring Process**: Typically includes an initial chat with Talent Acquisition, a meeting with the Hiring Manager, and a final panel interview (often on-site). Some roles include a take-home assignment. Process aims to be efficient and transparent.

## Sources
1. [hoxhunt.com/careers](https://hoxhunt.com/careers)
2. [hoxhunt.com/about](https://hoxhunt.com/about)
3. [hoxhunt.com/](https://hoxhunt.com/)
4. [craft.co/hoxhunt](https://craft.co/hoxhunt)
5. [topworkplaces.com/company/hoxhunt](https://topworkplaces.com/company/hoxhunt)

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