---
title: 'Director, TPA Claims at Hippo Insurance'
canonical: 'https://feeny.ai/job/director-tpa-claims-hippo-insurance-austin-texas-h6e1f4sa8afe'
type: 'job'
last_seen: '2026-09-09'
---

# Director, TPA Claims at Hippo Insurance

- **Company:** Hippo Insurance
- **Location:** Austin Texas, United States / Dallas Texas, United States
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-09
- **Apply:** https://boards.greenhouse.io/hippo70/jobs/8730575002?gh_jid=8730575002

## Job description

Job Title: Director, TPA Claims

Location: Austin, TX / Dallas, TX

Reports To:  Chief Claims Officer

About Hippo:

Hippo Holdings consists of national property and casualty insurance companies—including Spinnaker Insurance Company and its subsidiaries, rated A- (VIII) by A.M. Best—along with an insurance agency and a managing general agent. Enabled by technology, Hippo brings products to market through a diversified range of offerings sourced from both owned and third-party programs, available on an admitted and surplus lines basis. We partner with innovative market leaders across personal, commercial, and specialty lines, as well as traditional and non-standard opportunities.

The Role:

The Director, TPA Claims owns claims strategy and execution for Hippo’s Claims TPA function. This role has full accountability for direct, in-house claims handling for our third-party MGA partners. As the accountable claims leader for a new and rapidly scaling business line, this Director builds the claims organization from the ground up, sets the claims operating model for a net-new external customer base, and represents claims in executive-level planning for the platform's commercial strategy.

About You:

You're a claims leader who wants the whole build—the team, the operating model, the technology, and the P&L that comes with a business line finding its shape. You've led adjusters and supervisors before and you're ready to hire your own bench, set the standard, and grow the layers underneath you as the book scales. You think claims technology should make good handling faster rather than just tracking it, and you want a seat in the product conversation to make sure it does.

What You’ll Do:

- Own claims performance reporting (loss ratios, cycle time, litigation rate, customer satisfaction) and lead the annual operating plan and forecast for the Claims TPA business line from a claims cost and staffing perspective, reporting results directly to the Chief Claims Officer
- Direct the claims technology requirements roadmap for the TPA offering—serving as the accountable claims voice in platform product decisions and prioritization with the product management function
- Own the claims service-level framework that underpins customer retention and satisfaction, and leads claims capacity and service-level scoping with the client success function for new business customer onboarding
- Represent Claims TPA in enterprise claims governance, standard-setting, and escalation with Hippo's core claims organization
- Build and lead the Claims TPA organization: hire, train, and develop adjusters, and establish supervisory layers as the team and book of business scale alongside new external TPA customers
- Set caseload standards, workflows, and quality benchmarks for an in-house claims handling model, distinct from traditional TPA models.
- Own adjuster licensing compliance and claims handling practices consistent with state regulatory requirements across all jurisdictions and product lines in which B2B customers operate, in partnership with enterprise Operations
- Own quality assurance, file audits, and reserving accuracy for the TPA claims book, including full accountability for litigation strategy, defense counsel management, and litigation budget

Must Haves:

- Bachelor's degree or equivalent experience
- 5+ years of general liability (GL) claims experience, with deep knowledge of GL coverage, liability and claims handling across premises, products, and other GL exposures
- 10+ years of claims handling experience with five or more years leading a team of adjusters and supervisors
- Demonstrated experience managing litigated claims, including working directly with defense counsel and overseeing litigation strategy and budgets
- Active adjuster license(s), or demonstrated ability to obtain multi-state licensing
- Experience in an MGA, program business, or Insurtech environment strongly preferred
- Experience building and scaling a high-performance team
- Strong cross-functional collaboration skills and clear written and verbal communication

Nice to Haves:

- Experience with sports and fitness claims handling is a plus
- Experience in Snapsheet claims system a plus

## Benefits and Perks

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:

- Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
- Equity - This position is eligible for equity compensation
- Training and Career Growth - Training and internal career growth opportunities
- Flexible Time Off - You know when and how you should recharge
- Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
- Hippo Habitat - Snacks and drinks available for onsite employees

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.

https://s3-us-west-2.amazonaws.com/hippo-document-prod/legal+/HIPPO-HRPrivacyNotice.pdf

## About Hippo Insurance

## Company Overview
- **One-liner**: Hippo Insurance is a technology-native insurance group that uses data, AI, and smart home technology to provide proactive, modern homeowners insurance and operates as a diversified carrier platform.
- **Entity Type**: Public (NYSE: HIPO)
- **Headquarters**: San Jose, California, United States
- **Founded**: 2015
- **Founders**: Assaf Wand, Eyal Navon

## Core Business
- **Primary Industry**: Insurance (Property & Casualty, Homeowners)
- **Target Customers**: B2C (Homeowners), B2B (Managing General Agents via carrier platform)
- **Mission Statement**: To protect what matters most and make homeownership effortless by helping customers stay ahead of problems.

## Products & Services
- **Hippo Homeowners Insurance**: A modern, data-driven home insurance policy offering enhanced coverage for computers, home office equipment, appliances, electronics, and service lines. Includes proactive home care services.
- **Smart Home Program**: Complimentary smart home devices (e.g., leak sensors) provided to policyholders to prevent damage, often paired with discounts.
- **Carrier Platform (Spinnaker Insurance Company)**: A diversified insurance platform that partners with MGAs to deliver tailored program solutions, helping them grow and improve customer experiences. Subsidiaries include Spinnaker Specialty Insurance Company and Wingsail Insurance Company.

## Market Standing
- **Market Cap**: ~$221 million (as of mid-2026)
- **Key Financial Metrics (Q1 2026)**:
    - Revenue: $122 million (+10% YoY)
    - Gross Written Premium: $332 million (+58% YoY)
    - Net Income: $7 million (vs. a Net Loss of $48 million in Q1 2025)
    - Combined Ratio: 99.5% (improved 60 points YoY)
- **Total Funding (Private)**: $1.26 billion (including a $150M Series E led by FinTLV, valuing the company at $1.5B)
- **Notable Investors/Partners**: Felicis, Lennar Corporation, Mitsui Sumitomo Insurance Company, FinTLV, and a strategic distribution partnership with Progressive and Westwood.
- **Growth Signals**: 58% GWP growth in Q1 2026, achieved profitability (Net Income positive), significant improvement in underwriting results, AI-powered transformation across claims and underwriting, and expanded distribution network.

## Competitive Advantages
- **Tech-Native Platform**: A modern, cloud-based infrastructure that enables data-driven underwriting, AI-powered claims processing, and proactive risk mitigation (smart home devices), differentiating it from legacy insurers.
- **Diversified Carrier Model**: Operates as both a direct-to-consumer insurer and a platform for other MGAs (via Spinnaker), spreading risk and creating multiple revenue streams.
- **Strategic Distribution**: Exclusive partnerships with Progressive and Westwood provide a large, tech-enabled distribution network that is difficult to replicate.
- **Proactive vs. Reactive**: Focuses on preventing claims (e.g., leak detection) rather than just paying them, leading to better loss ratios and customer satisfaction.

## Strategic Focus
- **Profitable Growth**: After years of growth-at-all-costs, Hippo is now laser-focused on underwriting profitability, as evidenced by the 60-point improvement in combined ratio to 99.5%.
- **AI Transformation**: Leveraging AI across claims, services, and underwriting to drive efficiency, support growth, and increase profitability.
- **Distribution Expansion**: Deepening partnerships with Progressive and Westwood to scale the homeowners product through multiple channels.
- **Platform Diversification**: Growing the carrier platform (Spinnaker) to reduce reliance on direct-to-consumer channels and enter new lines of business.

## Why Work Here
- **Culture**: Described as a team of "builders, problem solvers, and forward-thinkers" with values centered on ownership, innovation, collaboration, and embracing diverse ideas.
- **Hybrid Work Model**: The company operates a hybrid model, emphasizing "the best of both worlds"—in-office collaboration with the freedom to work remotely. Key hubs include San Jose, CA (HQ); Austin, TX; Dallas, TX; and Morristown, NJ.
- **Compensation & Equity**: Employees are granted RSUs (Restricted Stock Units), making them stakeholders in the company's financial success.
- **Benefits**:
    - **Health**: Competitive medical, dental, vision coverage with wellness rewards.
    - **Time Off**: Flexible paid time off.
    - **Family**: Paid parental leave and adoption assistance.
    - **Perks**: Complimentary snacks and lunches from local restaurants, birthday celebrations, holiday parties, and company outings.
    - **Learning**: Dedicated coaching and skill-building programs.
- **Engineering & Data Focus**: Strong emphasis on data, analytics, and engineering (roles like Senior Application Security Engineer, Data Governance Lead, and Actuarial Data Science Manager are prominent). The Chief Data and Analytics Officer is a key executive.
- **Workforce**: ~375 employees, with a notable presence in Poland, South Africa, Israel, and the Philippines. Employee rating on LinkedIn is 3.7/5.0.

## Sources
1. [Hippo.com Careers Page](https://www.hippo.com/careers)
2. [LinkedIn Company Profile](https://www.linkedin.com/company/hippo-insurance)
3. [Built In Profile](https://builtin.com/company/hippo-insurance)
4. [Hippo Q1 2026 Financial Results (Investor Relations)](https://investors.hippo.com/financials/quarterly-results/default.aspx)
5. [Hippo Homepage](https://www.hippo.com/)
6. [SEC Filings / Market Data (via Yahoo Finance / Google Finance)]

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