---
title: 'Dispatcher at Veezu'
canonical: 'https://feeny.ai/job/dispatcher-veezu-sheffield-rrz26pbr4nr8'
type: 'job'
last_seen: '2026-09-10'
---

# Dispatcher at Veezu

- **Company:** Veezu
- **Location:** Sheffield, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-12
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/veezu/dcc6aef4-8d43-4683-b5b7-2d1ef28c75ce/application

**Skills:** Dispatch booking system, Zone controller tool, Slack, AirPay, Multiple software platforms

> Dispatch inbound bookings efficiently to ensure timely passenger transport while maximizing driver partner completion rates. Manage driver communications, handle complex queries, and maintain service quality in a fast-paced environment.

## Job description

Your role at Veezu: As a Dispatcher in our Journey Booking Centre, you will work in partnership with Driver Partners and our external JBC Partners to ensure bookings are dispatched efficiently so that passengers are transported on time. You will maximise Driver Partner completion rates through efficient management of the dispatch of inbound bookings and good communication with Driver Partners. Reporting into the Team Manager or JBC Manager, your role will involve optimising Driver Partner and resource capacity, helping our Off-Shore Booking Agents to keep our Passengers updated and giving the Driver Partners a great experience.

Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!

What you’ll do:

## QUALITY DELIVERY AND CONTINUOUS IMPROVEMENT

- Develop a deep knowledge and understanding of the local Driver Partner community - their needs, concerns and behaviours – become someone that they trust.
- Take responsibility for understanding, meeting and exceeding your objectives and set KPIs
- Allocate and dispatch journeys on the Dispatch booking system, communicating positively, politely, professionally and precisely with Driver Partners via the messaging service/telephone as and when required.
- Manage passenger demand to ensure bookings run on time and use the zone controller tool and wait time wallboard (if applicable) effectively. Feedback any delays to Offshore Booking as required.
- Arrange bookings for walk-in passengers where applicable at regional hubs.
- Liaise with off-shore partners in respect of handling passenger queries and bookings.
- Respond to Driver Partner alerts and Driver Partner queries via the telephone and / or Dispatch driver chat in a timely, courteous and professional manner.
- Assist Driver Partners with complex queries or directing them to the Driver Partner portal and / or messaging service.
- Demonstrate excellence in the handling of passenger bookings, mainly related to our high value and commercial account journeys and passenger care queries
- Ensure specific or set instructions for account customer journey bookings are communicated and processed accordingly.
- Ensure service delivery to commercial account customers is efficient and well managed at all times.
- Ensure transferring of calls is kept to a minimum and avoid blind transferring at all times.
- Utilise Slack channels, Dispatch messaging and any other relevant internal communication channels throughout your shift to receive any relevant business and / or operational updates.
- Liaise with other departments such as Veezu Commercial, Veezu IT to ensure issues are resolved efficiently and within agreed SLAs.
- Identify opportunities to reduce unnecessary contact, improve policies and processes, increase sales and/ or improve the passenger experience and feed these into your Team Manager.
- Seek to support passengers, account customers and Driver Partners to self-serve wherever possible.
- Process all cash, card, account, and app bookings in accordance with company procedures.
- Encourage the use of AirPay / use of a Driver Partner’s in-car payment machine to reduce call time wherever possible.
- Manage and keep the zone controller accurate (if applicable) and up to date throughout the shift so that the right information can be provided to Passengers and bookings can be optimised.

## SELF-DEVELOPMENT AND COMPLIANCE

- Ensure completion of all mandatory training.
- Manage your own self-development to improve knowledge.
- Proactively prepare for 1:1 meetings and appraisals with Team Manager or JBC Manager.
- Understand and embody the Veezu values.
- Constructively challenge, question, seek to improve, evolve and be kind.
- Contribute to a strong community spirit.
- Be objective, fair, ethical, and consistent.
- Ensure fair treatment of customers, passengers, Driver Partners and colleagues and act in a professional manner at all times.
- Ensure legal and contractual compliance.
- Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
- Be willing to support other business areas as needed.
- Adhere to company policies and procedures.
- Ensure that customer, passenger, Driver Partner and colleagues’ information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR).
- Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.
- Maintain information security to a recognised required standard in line with business needs

What you’ll need:

- Ability to deliver excellent customer service.
- Confidence in speaking to people on the phone.
- Strong computer skills, including using multiple software platforms collaboratively.
- Excellent listening and communication skills.
- Professional and committed.
- Ability to deal with challenging customer service situations.
- Ability to work in a fast-paced environment.
- Ability to multitask and work under pressure.
- Ability to work independently and as part of a team.
- Flexibility to work outside of standard working hours.
- Excellent accuracy and attention to detail.

Where you’ll be:

- This role will be based out of our Sheffield hub.

Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.

## About Veezu

## Company Overview
- **One-liner**: Veezu is the UK’s fastest-growing taxi and private hire technology business, operating a tech-driven, hyper-local on-demand mobility platform across hundreds of UK towns and cities.
- **Entity Type**: Private (Backed by MML Capital Partners and TDC)
- **Headquarters**: Cardiff, United Kingdom (also has an office in Newport, England)
- **Founded**: 2013
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Transportation, Logistics, Supply Chain and Storage; specifically, the private hire taxi and mobility-as-a-service (MaaS) industry.
- **Target customers**: B2C (passengers in local communities), B2B (business travel accounts), and B2C (self-employed driver-partners).
- **Mission or purpose statement**: "Focusing on local transportation needs, we use our expertise and experience in delivering millions of rides to support local communities and help keep towns and cities moving safely and efficiently." [veezu.co.uk](https://www.veezu.co.uk/about)

## Products & Services
- **Ride-Hailing App (Passenger)**: A user-friendly mobile app (iOS & Android) allowing passengers to book local rides, hail a cab, pre-book, or order airport transfers. Features include real-time driver tracking, priority pickups, and multi-payment options (cash, card, Apple Pay, Google Pay).  **Type**: Mobile App / Service
- **Veezu for Business**: A business travel management platform offering safe and reliable rides for employees and customers. Provides an easy way to manage corporate transportation needs. **Type**: B2B Service
- **Driver-Partner Platform**: A flexible earnings platform for self-employed taxi and private hire drivers. Offers low commission rates, daily payments, and 100% tips retention. **Type**: B2B Platform

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company).
- **Key Metric**: Annual Revenue of $202.3M (est.),
- **Total Funding**: Backed by MML Capital Partners and TDC. Specific rounds not publicly detailed on Crunchbase/CB Insights.
- **Notable Investors/Partners**: MML Capital Partners, TDC. Key partners include local councils, driver-partners, and community organizations.
- **Growth Signals**:
    - **Headcount**: 156 employees (+35.4% YoY, +92 people).
    - **Scale**: 25 million+ rides annually; 1 million+ app users; 16,000+ active driver-partners.
    - **Operations**: Licensed by 63 local authorities across the UK.
    - **Recent Acquisition**: Acquired Go Cars, the largest private hire operator in Bedfordshire (Luton), expanding into a strategic commuter and airport hub. [cbinsights.com](https://www.cbinsights.com/company/veezu)
    - **Sustainability**: Invested over £3.25 million in low emission cars in the last three years.

## Competitive Advantages
- **Hyper-Local Focus**: Unlike global aggregators, Veezu’s model is deeply embedded in specific UK towns and cities, understanding and serving local community transportation needs.
- **Integrated Local Operator Model**: Veezu grows by acquiring established regional taxi firms (e.g., Go Cars) and integrating them into a unified tech platform, creating a strong network effect and local brand trust.
- **Driver Partnership Model**: The platform’s low commission rates, daily payments, and cash/card flexibility attract and retain a large, loyal driver base.
- **Sustainability Commitment**: A concrete investment in low-emission vehicles provides an edge as local cities push for greener transport solutions.

## Strategic Focus
- **National Expansion**: Actively building a "truly national network" through organic growth and strategic acquisitions of regional operators in key commuter and airport-servicing towns. [cbinsights.com](https://www.cbinsights.com/company/veezu)
- **Technology Modernization**: Continually enhancing the passenger app (real-time tracking, multiple payment options) and driver platform to improve efficiency and user experience.
- **Sustainability**: Continuing to reduce fleet emissions and supporting local community projects.

## Why Work Here
- **Culture**: Described as a business that values "fairness," "doing the right thing," and has a "human touch." The company emphasizes community support and sustainable growth. [veezu.co.uk](https://www.veezu.co.uk/about)
- **Growth Trajectory**: With 35%+ YoY headcount growth, aggressive M&A, and a large, under-penetrated UK market, Veezu offers significant career development opportunities.
- **Hybrid/Remote**: The role likely reflects a hybrid setup based in their Cardiff headquarters, given the recent hiring for roles like Human Resources Advisor and Pricing Executive.
- **Impact**: Employees have the chance to shape the technology for a fast-growing national network, directly impacting millions of local rides each year.
- **Recent Openings (as of search date)**: Roles include Human Resources Advisor, Accounts Administrator, and Pricing Executives, indicating growth in core support functions. [linkedin.com](https://uk.linkedin.com/company/veezu)

## Sources
1. [Veezu - About Page](https://www.veezu.co.uk/about)
2. [Veezu - Careers Page](https://www.veezu.co.uk/about/careers)
3. [Veezu - LinkedIn Company Page](https://uk.linkedin.com/company/veezu)
4. [Veezu - CB Insights Profile](https://www.cbinsights.com/company/veezu)
5. [Veezu - Homepage](https://www.veezu.co.uk/home)

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