---
title: 'Dispatcher at Via'
canonical: 'https://feeny.ai/job/dispatcher-via-san-jose-thaj23bwrmj1'
type: 'job'
last_seen: '2026-09-11'
---

# Dispatcher at Via

- **Company:** Via
- **Location:** San Jose, CA
- **Posted:** 2026-03-06
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/via/jobs/8453279002

## Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Dispatcher, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs.

**This is an in-person position. You will be working from our office in San Jose, CA.

What You'll Do:

- Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
- Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
- Build strong cross-functional relationships across various Via teams and offices and external partners
- Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.
- Effectively prioritize live operational issues and take action based on the information received
- Leverage knowledge of Via products and services to make ad hoc decisions with little guidance

Who You Are:

- Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
- Ownership mentality: take full responsibility for delivering great service to driver-partners
- Proactive: able to think ahead and anticipate to prevent problems before they start
- An empathetic and effective communicator: you excel at active listening and collaboration
- Comfortable with ambiguity: make thoughtful choices between imperfect options
- Maintain a solution-oriented mindset: persistent, creative, and cool under pressure
- Observant and keen to improve: if something’s not working, you come up with a better way
- An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Compensation and Benefits:

- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
- Salary Range: $30/hour
- Shifts will be 5 days a week (Monday to Friday)
- 35 hours a week
- Hours available (subject to change):
- 5:00 AM - 12:00 PM PT
- 2:00 PM - 9:00 PM PT
- We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.
- Successful completion of a drug test is necessary for employment

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

## About Via

## Company Overview
- **One-liner**: Via provides software and operations to build and optimize dynamic, shared public mobility networks for cities, transit agencies, schools, universities, healthcare providers, and corporations around the world.
- **Entity Type**: Private (conflicting reports: some sources list a public stock symbol VIA on NYSE, but LinkedIn and Crunchbase classify it as privately held; total disclosed funding of $1.4B)
- **Headquarters**: New York, New York, United States
- **Founded**: 2012
- **Founders**: Daniel Ramot (CEO), Oren Shoval (CTO)

## Core Business
- Primary industry/industries: Public transportation technology, mobility-as-a-service (MaaS), paratransit, student transit, microtransit, and transit planning software.
- Target customers: B2G (transit agencies, cities), B2B (corporations, universities, healthcare providers), and B2C (riders).
- Mission or purpose statement: “Using technology to transform transportation. Creating more livable cities that are efficient, highly connected, and help more people easily access education, healthcare, and employment opportunities.”

## Products & Services
- **Microtransit**: On-demand, dynamic ride-sharing services for cities and transit agencies to fill gaps in fixed-route networks.
- **Paratransit**: AI-powered paratransit software (including Eligibility Manager, AI Application Scanning, Caregiver App) to digitize approvals, reduce ride times, and increase efficiency.
- **Student Transit**: Flexible, cost-effective school transportation with real-time visibility for districts and parents.
- **Remix Planning & Scheduling**: Data-driven planning, scheduling, and predictive runtime tools to design and optimize transit networks.
- **Citymapper**: Consumer mobility app for journey planning across all modes, plus MaaS+ for agencies to power multimodal trip discovery.
- **Corporate & Campus Shuttles**: Managed shuttle services for employers and universities, using AI routing and scheduling.
- **Health Transportation**: Integrated transportation for healthcare providers and payers to improve patient access.
- **Via Intelligence**: A vertical AI platform that provides recommendations and automations to boost transit efficiency and service performance.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed; confidential valuation upon SPAC merger reports are conflicting (some indicate $3.5B at merger announcement in 2021, but current status unconfirmed).
- **Key Metric**: Total funding of $1.4B across 12 rounds; annual revenue estimated at $434.3M (as of latest public data).
- **Notable Investors/Partners**: Works with 700+ global partners including King County Metro (Seattle), Transport for London, Transport for NSW (Australia), Berliner Verkehrsbetriebe. Backed by investors undisclosed in the provided sources.
- **Growth Signals**: Headcount growth of +10.1% YoY to 827 employees; operates in 29 countries; recent product expansions (AI Paratransit, Remix Planning, Citymapper integration).

## Competitive Advantages
- **Vertical AI platform**: First AI platform purpose-built for public transit, offering predictive runtimes, ridership modeling, and automated planning across all service types.
- **Full-stack offering**: Unique combination of software SaaS, managed operations, and consulting – allowing deep integration with partner agencies.
- **Scale and trust**: 700+ partners globally including some of the largest transit agencies, providing real-world operational data and network effects.
- **Multi-modal ecosystem**: Citymapper acquisition gives a consumer-facing mobility app that feeds insights back to the planning tools.

## Strategic Focus
- Deepening AI capabilities across all product lines (e.g., AI Planning, AI Paratransit) to automate more decisions and reduce costs for partners.
- Expanding student transit and health transportation verticals as high-growth adjacent markets.
- Continued global expansion into new cities and countries, particularly in Europe and Asia-Pacific.
- Integrating Citymapper’s rider experience data with Via’s operations platform to close the loop between planning, operations, and ridership.

## Why Work Here
- **Mission-driven work**: Employees get to directly impact urban livability, equity, and sustainability through transportation technology.
- **Hybrid workspace**: Flexible on-site/remote policy (typical time on-site is flexible); offices in New York, San Francisco, Washington DC, Chicago, Los Angeles, and international hubs.
- **Compensation & benefits**: Competitive salaries, equity packages, 401(k), health/dental/vision insurance, FSA, life and disability insurance, fertility benefits, generous parental leave, and family medical leave.
- **Professional development**: Learning opportunities via “Via-Versity”, customized development tracks, and exposure to cutting-edge AI and transit operations.
- **Culture**: Values of “Smart, Human, Shared” – intellectual curiosity, focus on human impact, and collaboration across teams.
- **Perks**: Free snacks and drinks, travel concierge services, company car (for certain roles), local volunteer opportunities, Employee Resource Groups.
- **Inclusive hiring**: Committed to equal opportunity and diverse backgrounds; explicitly welcomes unconventional career paths.

## Sources
1. [Life at Via careers page](https://ridewithvia.com/careers/)
2. [Via public mobility solutions – product overview](https://ridewithvia.com/)
3. [Via open jobs listings](https://ridewithvia.com/careers/jobs)
4. [LinkedIn company profile for Via](https://www.linkedin.com/company/ridewithvia)
5. [Built In company profile and perks](https://builtin.com/company/via)

## Other roles at Via

- [Director, Product — Remix Multimodal Transit](https://feeny.ai/job/director-product-remix-multimodal-transit-via-new-york-gd2fezppvanw) — New York, NY / San Francisco, CA
- [Dispatch Lead](https://feeny.ai/job/dispatch-lead-via-park-city-4hme8hajx35r) — Park City, UT
- [Senior Flutter Engineer](https://feeny.ai/job/senior-flutter-engineer-via-new-york-grqt1rbbf54v) — New York, NY
- [Principal Product Designer, Transit Operations](https://feeny.ai/job/principal-product-designer-transit-operations-via-new-york-3rjqm95mgvka) — New York, NY
- [Road Supervisor](https://feeny.ai/job/road-supervisor-via-rochester-yjk7h60c4kkw) — Rochester, MN
- [Algorithm Developer](https://feeny.ai/job/algorithm-developer-via-london-prgs61yf8y43) — London, United Kingdom
- [Algorithm Researcher](https://feeny.ai/job/algorithm-researcher-via-london-e21gm0gtx9aj) — London, United Kingdom
- [Quality & Safety Manager](https://feeny.ai/job/quality-safety-manager-via-sacramento-california-1ecpqahc6xg8) — Sacramento California, United States
- [Road Supervisor](https://feeny.ai/job/road-supervisor-via-mountain-view-tfyfpr5ksq4g) — Mountain View, CA
- [Senior Product Manager, Rider and Driver Mobile Experience](https://feeny.ai/job/senior-product-manager-rider-and-driver-mobile-experience-via-new-york-cpzwf0rajz8s) — New York, NY