---
title: 'Disputes & Chargebacks Manager at Vio'
canonical: 'https://feeny.ai/job/disputes-chargebacks-manager-vio-remote-ztjf575senen'
type: 'job'
last_seen: '2026-10-27'
---

# Disputes & Chargebacks Manager at Vio

- **Company:** Vio
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.ashbyhq.com/vio/29f1f0b8-a3ac-45da-94e4-12aee94b219d

## Job description

At [Vio](http://Vio.com)we believe booking accommodation should feel smart, fair, and effortless — never overwhelming or unclear. As one of the world’s fastest-growing travel tech platforms, we help millions of users make smarter travel decisions by comparing stays across 100+ booking sites — so they can find the perfect place, at the best price, anywhere in the world. We cut through the noise and complexity of hotel and vacation rental booking, surfacing real value with clarity, transparency, and full support. No tricks. No confusion. Just great stays — booked with confidence. With operations in 100+ markets and growing fast, our mission is to reshape how people discover and book accommodation through technology travelers can trust.

We’re looking for an experienced Disputes & Chargebacks Manager to own and continuously improve our disputes function end to end. You’ll be accountable for two closely connected areas: dispute management and chargeback representment. On dispute management, you’ll own how we identify and respond to dispute trends, improve prevention, strengthen evidence, and coordinate effectively with internal teams and external partners. On chargeback representment, you’ll own the operational health and performance of the process including case quality, deadlines, win rates, team effectiveness, partner performance and automation. The role requires operational ownership with the goal of improving dispute outcomes while scaling the function efficiently as volumes grow.

☑️ What you’ll do

- Run the dispute operation day to day, making sure cases are handled accurately and on time
- Manage volume, workload and escalations across the team and our outsourced partners, holding partners to clear targets on quality, speed and cost
- Review representments and evidence, coach the team, and set the quality bar
- Decide when to fight, accept or escalate a dispute based on evidence, value and effort
- Analyse won and lost cases to sharpen strategy, and flag unusual dispute or fraud trends quickly
- Work with Customer Support, Product, Finance, Payments and Fraud to reduce avoidable disputes through changes to fraud rules, refund policies, communication and the product
- Redesign workflows around automation, including triage, evidence gathering, deadline tracking and AI-assisted drafting with human review
- Partner with Data and Engineering to build reliable reporting on dispute performance

🔎 Who you are

- You have 5+ years of hands-on experience in disputes and chargebacks, including writing representments yourself
- You know dispute lifecycles, reason codes, evidence requirements and representment strategy in depth
- You have led a disputes and chargebacks function, including team performance and operational delivery
- You find trends, risks and opportunities in data, and turn them into concrete process changes
- You have set quality standards and coached people to meet them
- Nice to have: experience in travel, hospitality or marketplaces where the company is the merchant of record; managing outsourced dispute teams; scaling a manual operation with tooling, AI or automation; and working with card scheme monitoring programmes and chargeback-ratio thresholds

In your first months, you’ll work live cases yourself, set a trusted baseline for performance, and launch the first automation initiative. By month six, we expect measurable improvement in win rates, quality and cost, and a working loop with other teams that prevents avoidable disputes Why join us now?

- We are one of the most innovative and fastest-growing accommodation booking platforms in the world today, having grown our bookings 30x between 2017 and 2025, and catering to the needs of over 100 million unique visitors worldwide each year. We do that by harnessing the power of advanced algorithms and an innovative suite of power features and managed to [overcome the corona crisis remarkably fast](https://medium.com/viodotcom/how-to-survive-refocus-thrive-again-as-a-travel-startup-in-corona-times-c656ef748a10);
- The mobile applications ([iOS](https://apps.apple.com/us/app/vio-com-book-hotel-deals/id1639101398) and [Android](https://play.google.com/store/apps/details?id=com.vio.mobileapp&hl=en_US&gl=US)) we launched in 2023 are already a big success, reaching 5 million installs with great customer reviews, as we are beginning to build [Vio](http://Vio.com)as the brand for value-seeking travellers worldwide;
- We are a passionate and diverse team of tech enthusiasts and creatives with a commitment and focus on the traveler above all else - and it shows in our industry-leading [TrustPilot score](https://www.trustpilot.com/review/vio.com);
- We place huge importance on rewarding our employees for the value they generate by giving [Stock Appreciation Rights](https://medium.com/viodotcom/why-findhotel-offers-share-appreciation-rights-sar-1b688867d8c4) to all employees.

Do you want to know if [Vio](http://Vio.com) is the right place for you? Find out by reading [about the attitude that thrives at](https://medium.com/viodotcom/who-are-we-looking-for-at-findhotel-cf1ccc1dce8c)[Vio.](http://Vio.com) What we offer:

- Plenty of chances to learn and grow within an open, diverse culture which promotes knowledge sharing, trust and transparency;
- A great compensation package, perks and benefits (including significant stock appreciation rights);
- Flexible time off (take as many holidays as you need) and a chance to work remotely;
- You will be part of a [highly international team](https://medium.com/viodotcom/2021-our-people-in-numbers-b72145c3fa9b) that enjoys working, eating and playing together in one of the best office locations in Amsterdam;
- We value good food and offer catered lunches from various cuisines, great coffee, and the occasional barbecue in our garden;
- We enjoy getting together to celebrate our wins with company events in Amsterdam and abroad;
- A budget for your dream home office;
- Access to free mental health support via [OpenUp](https://openup.com/).

## About Vio

## Company Overview
- **One-liner**: Vio is a global travel platform that uses data and transparency to help travelers book hotels with confidence, removing the noise and false urgency from online booking.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Amsterdam, Netherlands
- **Founded**: 2016
- **Founders**: Oz Har Adir, Omri Amir

## Core Business
- **Primary industry**: Online Travel Technology
- **Target customers**: B2C (travelers looking for hotel deals)
- **Mission or purpose statement**: To bring clarity to hotel booking by using data and industry knowledge to show how prices move, compare options transparently, and help travelers book with confidence without unnecessary pressure.

## Products & Services
- **Vio.com Platform**: A hotel booking platform that provides transparent price comparison, price alerts, Deal Freeze (lock in a price for free with no card details), and price insights to help travelers make informed decisions. The platform serves over 100 million visitors annually and has helped over 2 million travelers find a better deal.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (bootstrapped company)
- **Key Metric**: Bootstrapped, no external financing. Helped travelers save $6,327,450 in a single month. Serves over 100 million visitors a year.
- **Notable Investors/Partners**: None (bootstrapped)
- **Growth Signals**: Bootstrapped and scaling globally without external funding. Team of over 200 people working remotely and from the Amsterdam office. Operates in 20 countries. Active hiring with a 300% year-over-year increase in job postings.

## Competitive Advantages
- **Bootstrapped independence**: The company has scaled without external financing, allowing it to focus on long-term value over short-term investor demands.
- **Data-driven transparency**: Tools like Deal Freeze, price alerts, and transparent price comparison create a unique value proposition that reduces traveler anxiety and builds trust.
- **Global reach with a lean team**: Serves over 100 million visitors annually with a team of ~200 people, indicating high efficiency and strong technology leverage.

## Strategic Focus
- **Scaling the platform globally**: Continuing to grow the user base and expand into new markets without external funding.
- **Deepening data capabilities**: Using price insights and predictive tools to give travelers more control and confidence in their booking decisions.
- **Building a world-class team**: Actively hiring across product, data, engineering, and marketing to support growth.

## Why Work Here
- **Remote-first culture**: Employees can work from anywhere, with a central hub in Amsterdam. The team is distributed across 20+ countries.
- **Strong autonomy and ownership**: Values include "Take ownership," "Deliver results," and "Raise the bar."
- **Unique perks**: Unlimited holidays, stock appreciation rights, daily catered lunch, free office bar, L&D budget, company trips, and a "fun room" in the Amsterdam office.
- **Growth trajectory**: Bootstrapped and profitable, the company is in a high-growth phase with a 300% year-over-year increase in job postings.
- **Culture**: Described as "work like the navy and party like pirates" — high performance with a strong social culture. After 5 years, employees earn a spot on the "Portrait Wall" and become an official "Vio Pirate."
- **Remote/hybrid policy**: Fully remote-friendly; employees can work from anywhere. Many team members work remotely from multiple places around the world. Also has a central office in Amsterdam.

## Sources
1. [vio.com/about](https://www.vio.com/about)
2. [vio.com/careers](https://www.vio.com/careers)
3. [vio.com](https://www.vio.com/)
4. [LinkedIn - Vio](https://ph.linkedin.com/company/viodotcom)
5. [The Org - Vio.com](https://theorg.com/org/vio-com)

## Other roles at Vio

- [Head of Partnerships (Europe)](https://feeny.ai/job/head-of-partnerships-europe-vio-netherlands-fabb182001n3) — Netherlands
- [Quality Platform Lead](https://feeny.ai/job/quality-platform-lead-vio-remote-vc46bsaqk893)
- [Senior Commercial Analyst - Supply Partnerships](https://feeny.ai/job/senior-commercial-analyst-supply-partnerships-vio-amsterdam-9hn5vab5s8v6) — Amsterdam, Netherlands
- [Partnerships Manager](https://feeny.ai/job/partnerships-manager-vio-amsterdam-a4rmqkddd7t9) — Amsterdam, Netherlands
- [Reconciliation Analyst](https://feeny.ai/job/reconciliation-analyst-vio-netherlands-dp57bkv1y3m6) — Netherlands
- [Key Accounts Director (Strategic Supply)](https://feeny.ai/job/key-accounts-director-strategic-supply-vio-amsterdam-xs4vzj9jk6cq) — Amsterdam, Netherlands
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