--- title: 'Documentation and Workflow Specialist at Basata Inc' canonical: 'https://feeny.ai/job/documentation-and-workflow-specialist-basata-inc-tempe-ece15djvcq7b' type: 'job' last_seen: '2026-09-09' --- # Documentation and Workflow Specialist at Basata Inc - **Company:** Basata Inc - **Location:** Tempe, AZ - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-06-26 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/basata/1fa7cb14-196c-4b94-b04c-2fa869948529/application **Skills:** Electronic Health Records (EHR), NextGen, AthenaOne, Athena Practice, ModMed, Workflow Documentation, EMR Systems > Join the Partner Success Operations team to serve as the operational backbone for specialty clinic partners. You will own workflow documentation, support AI tool implementations, and coordinate BPO agent teams to ensure smooth clinic operations. ## Job description Medical Assistant - AI Operations Associate At Basata, we’re rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time-consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients. We’re a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you’re someone who gets excited about early-stage energy, designing better ways to work, and fixing what’s broken in healthcare, we’d love to connect. ## ABOUT THE ROLE We’re looking for a tech-savvy Medical Assistant with a strong specialty practice background to join the Partner Success Operations team. In this role, you’ll be assigned a dedicated pod of specialty clinic partners and serve as their operational backbone — owning workflow documentation, supporting implementations, sustaining post-go-live clinic operations, and coordinating the BPO agent team working on your accounts. This is a high-ownership, on-the-ground role. You will be the person who knows your assigned clinics’ workflows better than anyone — and the person who makes sure Basata’s AI tools are actually running the way they should. ## WHAT YOU’LL DO Workflow Documentation & Maintenance - Build and own clinic-specific workflow documentation for your assigned accounts from day one — capturing front-desk intake processes, referral handling protocols, fax routing logic, and staff escalation paths in a format the broader team can use. - Keep documentation current as workflows evolve post-go-live: version it, flag changes, and ensure the Implementation Workflow Workbook reflects ground truth across your assigned practices. - Translate messy, verbal clinic knowledge into clean, auditable process maps that support onboarding, BPO agent training, and product configuration. Implementation Support - Serve as the operational layer during active implementations — partnering with the Partner Integration team to complete go-live readiness checklists, coordinate EMR access and staff training, and surface blockers before they become delays. - Support go-live gate sign-off by confirming clinic-side workflows are documented, staff are trained, and the practice is operationally ready to go live with Emma AI Calls, Documents & Fax AI, and/or ACR - Act as the clinic-facing point of contact during the transition period, translating between what Basata’s tools do and what the clinic’s staff need to change about how they work. Ongoing Clinic Workflow Support - Own the day-to-day operational health of your assigned clinic accounts post-go-live — monitoring for workflow drift, catching edge cases the AI isn’t handling correctly, and flagging escalation-worthy issues before they surface in a review. - Conduct regular touchpoints with clinic staff to assess workflow adherence, identify friction points, and gather ground-level feedback that feeds back into product and process improvement. - Support the Growth Partner team with account-level operational context ahead of reviews, expansion conversations, and escalation paths. BPO Coordination for Assigned Accounts - Serve as the primary liaison between your assigned clinics and the BPO agent team, ensuring agents have the account-specific protocols, scripts, and escalation instructions they need to operate accurately. - Monitor BPO work product for your accounts: review queue outputs, flag accuracy issues, and work with Operations leadership to address quality gaps before they impact clinic relationships. - Ensure BPO agents are properly onboarded to any new account assigned to your pod — covering system access, EMR environment, and clinic-specific protocols — and maintain the documentation that makes that onboarding repeatable. ## WHAT WE’RE LOOKING FOR - Minimum 2–3 years of experience as a Medical Assistant or in a similar healthcare support role, preferably in a specialty practice setting. - Strong working knowledge of front-desk and back-office operations — referral intake, fax management, scheduling, and EMR documentation. - Proficient in electronic health records (EHR) systems; comfort with NextGen, AthenaOne/Athena Practice, ModMed, or similar platforms is a plus. - Instinct for documentation — you don’t just do the work, you write down how it works so someone else could pick it up tomorrow. - Comfortable working alongside AI tools and BPO support teams; able to QA outputs and identify when something’s off. - Excellent communication and interpersonal skills; you build trust with clinic staff quickly and can navigate change management conversations without flinching. - Highly organized and detail-oriented; you manage multiple accounts in parallel without dropping threads. - Self-starter with a strong work ethic and genuine willingness to travel to clinic sites across the country. WHY JOIN BASATA? - Drive real impact. Your work will help clinics run more smoothly and ensure patients get the care they need—faster and with fewer headaches. - Shape something meaningful. From early product decisions to UI details, you'll play a big role in crafting both the code and the overall user experience. - High ownership. Join a team where you’re trusted to lead, build, think critically, and bring ideas to life. - Work with purpose. We’re not here to throw more tech at the wall, we're solving real problems in healthcare with tools that people rely on every day. Our Core Values - Find a way: We own outcomes—no excuses, no shortcuts. When obstacles appear, we remove them. When the path isn’t clear, we forge one. We take extreme ownership, stay scrappy, and do what it takes to get the job done. Whatever the challenge, we find a way. - Dream big: We refuse to accept that healthcare has to be broken. We dream boldly and act deliberately to build a future where healthcare organizations are free to focus on what truly matters: caring for people. We challenge what’s possible, rethinking every mundane barrier standing in the way of better care. Our vision is ambitious—some might call it impossible—but we believe patients and providers deserve nothing less. - Obsess over the customer: We put our customers at the center of everything we do. We anticipate their needs, solve their problems, and design experiences that make them say, “Wow, I love this.” Every decision starts with empathy: How will this help them? How will they use it? We make our customers the hero—while never compromising on ethics, privacy, or trust. - Always be learning: We’re relentless about growth—our own and each other’s. We challenge each other to level up, not just in skill, but in mindset, awareness, and character. We attract and empower “A” players, raise the bar, and multiply the impact of those around us. We’re learning machines: always reading, asking, improving. Because when we grow as people, we become better teammates, leaders, and humans - that lifts the whole team with us. - Move Fast. Deliver Excellence. We prioritize rapid execution without sacrificing quality. Speed unlocks momentum—but only when paired with precision. We test relentlessly, ship often, and iterate fast to drive the results we want. Whether it’s responding to a message or launching a product, we take bold action, measure impact, and refine quickly. Velocity is our competitive edge—excellence is our standard. ## About Basata Inc ## Company Overview - **One-liner**: Basata provides an AI-powered platform that automates administrative workflows—such as fax processing, document management, and call center operations—for healthcare practices, enabling faster patient intake and more time for patient care. - **Entity Type**: Private (Series A) - **Headquarters**: Tempe, Arizona, United States (with offices in Phoenix, AZ and San Francisco, CA) - **Founded**: Not publicly available (LinkedIn shows 15 employees with +70% YoY growth, suggesting a recent launch) - **Founders**: Kaled Alhanafi (CEO), Chetan Patel, PhD (CPO), Vivin Paliath, PhD (CTO) ## Core Business - **Primary industry**: Healthcare administrative technology / AI-powered workflow automation - **Target customers**: B2B – healthcare practices, clinics, and medical groups of all sizes - **Mission or purpose statement**: “Help people get the right care at the right time” by simplifying the administrative chaos so healthcare organizations can focus on healing people. ## Products & Services - **Automate Your Inbox**: AI agents that process unstructured documents (faxes, record requests, lab orders, referrals) and automatically create patient charts in the EHR/EMR. Handles missing information by faxing back providers. - **Automate Your Call Center**: AI voice agents and chatbots that answer calls, schedule appointments, and handle patient inquiries using the practice’s scheduling logic. - **Analytics Dashboard**: Tracks practice efficiency and administrative performance. - **Integration**: Plugs into existing EHR/EMR and fax systems with no downtime and a low learning curve. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: $21M total funding (Series A, raised as of 2025/2026) - **Notable Investors/Partners**: Not explicitly named in available sources; Series A was covered by TechCrunch - **Growth Signals**: - Headcount grew +70% year-over-year (from ~9 to 15 employees) and +13.3% month-over-month - LinkedIn followers grew +655% year-over-year - 10 active job postings across engineering, sales, operations, and growth - Claims 100% of incoming documents processed same day, 40% more admin time redirected to patient care, and 80% faster patient intake-to-scheduled time ## Competitive Advantages - **Deep healthcare focus**: Purpose-built for the administrative burden of healthcare, not a generic AI tool. - **HIPAA-compliant and secure**: Built with data safety and regulatory compliance at the core. - **Seamless EHR integration**: Works with existing systems (e.g., NextGen, ClinicalWorks) without requiring a rip-and-replace. - **Human-centric AI**: Designed to augment staff, not replace them – “AI made by humans, for humans.” ## Strategic Focus - **Rebuilding the operational layer of American healthcare**: Automating the “$1 trillion” admin backlog to free up clinicians and staff. - **Scaling the platform**: Following the Series A, Basata is expanding its engineering and go-to-market teams to onboard more practices. - **Product expansion**: Likely deepening AI capabilities for document processing and voice interactions while maintaining simplicity. ## Why Work Here - **Culture**: Mission-driven – “building something that matters” with a focus on making healthcare human. The team is small (15 people) and growing fast, offering high ownership and impact. - **Work policy**: Hybrid/on-site options – roles are based in Tempe, AZ or San Francisco, CA, with some remote positions (e.g., Sales Executive). Engineering roles (Forward Deployed Engineer, Senior Full Stack Engineer) are listed as on-site in Tempe or SF. - **Notable perks**: “We’ll keep your info on hand” – the company actively welcomes unsolicited applications from smart, driven individuals. - **Engineering culture**: Strong technical team with backgrounds from Arizona State University, Indiana University, and previous experience at companies like Nokia, Medtronic, and Swirepay. Tech stack includes TypeScript, React, Spring Boot, GitHub Actions, and various EHR integrations. ## Sources 1. [basata.ai – Overview](https://www.basata.ai/) 2. [basata.ai – Solutions](https://www.basata.ai/solutions) 3. [basata.ai – About Team](https://www.basata.ai/about-team) 4. [LinkedIn – Basata](https://www.linkedin.com/company/basata) 5. [Jobs.ashbyhq.com – Forward Deployed Engineer](https://jobs.ashbyhq.com/basata/7df351dc-9cb2-498c-9e25-6e7027e889c0) ## Other roles at Basata Inc - [Partner Operations Manager](https://feeny.ai/job/partner-operations-manager-basata-inc-tempe-t6x5tztwx094) — Tempe, AZ - [AI Workflow Engineer](https://feeny.ai/job/ai-workflow-engineer-basata-inc-tempe-yxjva4qt1pf8) — Tempe, AZ - [Growth Partner](https://feeny.ai/job/growth-partner-basata-inc-tempe-mnabmkwez7pg) — Tempe, AZ - [Technical Implementation Lead](https://feeny.ai/job/technical-implementation-lead-basata-inc-remote-g8678pj926gz)