---
title: 'Driver Operations Lead at Freenow by Lyft'
canonical: 'https://feeny.ai/job/driver-operations-lead-freenow-by-lyft-barcelona-68mf7460rhtg'
type: 'job'
last_seen: '2026-09-10'
---

# Driver Operations Lead at Freenow by Lyft

- **Company:** Freenow by Lyft
- **Location:** Barcelona, Spain
- **Posted:** 2026-06-22
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/freenow/jobs/8018356

## Job description

Location: Barcelona

At Freenow, we shape the future of urban mobility, empowering people to move freely and helping cities thrive through smarter, sustainable choices.

We are looking for a dynamic Supply Operations Lead to supercharge our central supply operations, with a razor-sharp focus on Funnel Management (Driver Acquisition & Retention) and elevating the overall Driver Experience (Engagement, Education, & Communication).

In this high-impact role, you will ensure central programs are executed with absolute excellence across regions. You will champion the voice of our markets by channeling structured local feedback into global program designs, bridging local needs with scalable operational mastery to deliver world-class experiences across our diverse European footprint.

## YOUR DAILY ADVENTURES WILL INCLUDE:

- Ownership of Supply related KPIs such as Active and New drivers, Retention, NPS and Supply volume
- Act as the key interface between central and local teams, cascading priorities and frameworks while providing structured feedback on market insights, regulatory risks, and operational constraints to influence global program design, and scaling best practices across markets
- Translate global strategies into clear regional plans, operating procedures, defining ownership, timelines, success metrics, and governance structures to ensure consistent execution across all markets.
- Analyse driver retention performance, align stakeholders on key initiatives, and drive continuous improvement across teams
- Supporting markets and Marketplace teams with engagement and acquisition initiatives to steer supply levels towards targets
- Support in building and improving end-to-end communication strategies across different channels tailored specifically for our drivers and maximising retention and engagement, in collaboration with local ops, marketing and other central teams
- Optimising the Driver NPS and other satisfaction metrics, by translating insights into clear actions that enhance the early driver experience, in collaboration with different stakeholders from Product, Marketing, and operations across markets
- Defining and improving driver training based on needs and observed trends in collaboration with Marketing, Quality of Service, and Product
- Identifying opportunities to improve the product experience for new drivers and provide prioritised, data-backed recommendations to product teams.
- Designing, testing, and scaling proactive support initiatives to help new drivers succeed from day one, across their onboarding journey

## TO BE SUCCESSFUL IN THIS ROLE

- 6 years of experience in operations management, strategy consulting, or business operations, preferably in marketplace or mobility, inc previous experience in leading people
- Proven track record of scaling operations across multiple markets or business units, ideally within European contexts
- Experience with process design, optimization, and cross-functional project management
- Background in data analysis and using metrics to drive operational decisions
- Fluent in English  + Additional European languages (German, French, Portuguese, Italian, Spanish) are a plus but not mandatory

BENEFITS & PERKS IN A NUTSHELL:

- Flexible working arrangements
- LinkedIn Learning
- Sabbatical & special leave policies
- WeRoad partnership
- Birthday, 24th + 31st December off
- Short term EU work policy
- Mobility Credit
- Health Insurance
- Employee assistance program

Plus more local benefits depending on your work location!

## DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.

## ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

https://www.glassdoor.de/%C3%9Cberblick/Arbeit-bei-FREE-NOW-EI_IE954578.11,19.htm       https://www.kununu.com/de/mytaxi-intelligent-apps        https://www.linkedin.com/company/free-now/life/2b1603ea-741a-49f8-9847-f1214f483a1a/

## About Freenow by Lyft

## Company Overview
- **One-liner**: Freenow is a European multi-mobility app (formerly mytaxi) that connects users to taxis, private hire vehicles, carsharing, e-scooters, e-bikes, e-mopeds, and public transport across 180+ cities in nine European markets.
- **Entity Type**: Private (Subsidiary of Lyft, acquired July 2025)
- **Headquarters**: Hamburg, Germany
- **Founded**: 2009
- **Founders**: Niclaus Mewes, Sven Külper, Tomás Ó Riain

## Core Business
- **Primary industry**: Mobility as a Service (MaaS) / Internet Marketplace Platforms
- **Target customers**: B2C (passengers), B2B (corporate travel via Freenow for Business), and B2B (drivers/transport providers)
- **Mission or purpose**: To make urban mobility safe, reliable, accessible, and sustainable for all — providing mobility that sets people free.

## Products & Services
- **Freenow App (Consumer)**: A single mobile app offering taxis, private hire vehicles (PHV), carsharing, e-scooters, e-bikes, e-mopeds, car rental, and public transport integration across 9 European markets.
- **Freenow for Business**: A corporate travel management solution allowing companies to manage employee ground transportation with invoicing, tracking, and policy controls. Used by over 15,000 companies across 9 countries and 150+ cities.
- **Freenow Driver App**: A platform for drivers providing flexibility, real-time trip tracking, quick payments, and support.

## Market Standing
- **Valuation/Market Cap**: Acquired by Lyft in July 2025 for €175 million.
- **Key Metric**: Total funding of $100.6M across 9 prior funding rounds (prior to acquisition). Headcount of ~1,685 employees (2025).
- **Notable Investors/Partners**: Formerly owned by the BMW/Daimler joint venture "Your Now" (which invested €1B in mobility services); now wholly owned by Lyft.
- **Growth Signals**: Headcount grew +2.1% year-over-year; active job postings up +69.4% quarterly and +5.2% yearly; operates in over 180 cities across 9 European countries; allocated €100M+ for fleet electrification (2021-2026).

## Competitive Advantages
- **Broadest multi-mobility offering in Europe**: Combines taxis, PHV, carsharing, e-scooters, e-bikes, e-mopeds, and public transport in a single app — a unique aggregation play.
- **Lyft backing**: Post-acquisition, Freenow gains access to Lyft's global scale, technology, and operational expertise, creating a transatlantic mobility powerhouse.
- **Deep taxi industry integration**: Strong relationships with local taxi fleets and regulators across 9 European markets, built over 15+ years.
- **Sustainability focus**: Committed to promoting eco-friendly mobility and reducing greenhouse gas emissions, with a €100M+ electrification program.

## Strategic Focus
- **Post-acquisition integration**: Deepening ties with Lyft to create a seamless global mobility platform across North America and Europe.
- **Autonomous vehicle readiness**: Active hiring for "Senior Partnership Manager - Autonomous Vehicle" and "City Fleet Manager - Autonomous Vehicle" roles, indicating strategic preparation for AV deployment.
- **Market expansion**: Maintaining and strengthening presence in 9 core European markets after withdrawing from Portugal, Romania, and Sweden in 2022.
- **Sustainability**: Accelerating fleet electrification and reducing carbon emissions across operations and marketplace.

## Why Work Here
- **Culture**: Described as "go-getting, people-loving cityholics" with values of decisive action, high-performing team mindset, and data-driven decision-making. Teams are diverse (70+ nationalities across 26 offices).
- **Flexibility**: Flexible work options with remote opportunities across the EU; can work up to 20 business days every 6 months from any EU country or Switzerland.
- **Perks**: Mobility benefits card (monthly budget to try different transport options), sabbatical leave after two years, birthday off, welcome & anniversary gifts, employee assistance program.
- **Growth**: Dedicated training courses, regular development check-ins, and career progression opportunities.
- **Work environment**: Fast-paced, inclusive, collaborative with a focus on impact and innovation.

## Sources
1. [Freenow About Us](https://www.free-now.com/fr-en/about-us/)
2. [Freenow Careers Page](https://www.free-now.com/career/)
3. [Freenow Job Board (Greenhouse)](http://job-boards.greenhouse.io/freenow)
4. [Freenow LinkedIn](https://de.linkedin.com/company/freenow)
5. [Freenow Wikipedia](https://en.wikipedia.org/wiki/Freenow)

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