---
title: 'Driver Operations Lead at Lalamove'
canonical: 'https://feeny.ai/job/driver-operations-lead-lalamove-jakarta-0x0zwddkf13y'
type: 'job'
last_seen: '2026-10-25'
---

# Driver Operations Lead at Lalamove

- **Company:** Lalamove
- **Location:** Jakarta, Indonesia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-01-06
- **Last confirmed live:** 2026-10-25
- **Apply:** https://jobs.lever.co/lalamove/5c385d7b-f2ae-4bf3-b64d-839c902cde57

## Job description

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 12-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

We are looking for a Driver Operations Lead, based in Jakarta. You’ll be placed in the Driver Operations Department and will be responsible to make sure we have the most efficient drivers onboarding process. You will directly report to Driver Operations Manager. The ideal candidate has experience in fast-paced, dynamic environments and can help scale and manage our rapid growth across Indonesia. We are seeking someone who can thrive in a collaborative, open, and fun culture! If you are passionate about solving delivery problems through empowering communities, come join us and experience exciting, rapid growth!

Think you are up for it? Apply now and join us as #OneLalamove!

The recruitment process will be carried out in English, and only shortlisted candidates will be notified.

What you'll do:

- Lead the drivers onboarding team consist of call ops agent and document verification team.
- Lead and coach both document verification and call center agents to achieve their KPIs.
- Monitor and review the quality and output of call agents and document verification.
- Manage healthy conversion rate in onboarding stage, both market and city performance.
- Working closely with QA team to improve agents quality.
- Monitor and analyze drivers onboarding funnels and maintain high conversion rates on each funnel steps.
- Assess, develop, and refine the whole onboarding process.
- Working closely with regional team to fine tune the drivers onboarding process and policies.
- Collaborate with the Lead Generation team to improve driver leads, both quantity and overall conversion rate.
- Collaborate with the Marketing team to conduct continuous review on paid driver leads performance.
- Continuously develop and enhance existing workflows and procedures.
- Proactively optimize and update workflows to increase efficiency.

What you'll need:

- At least 5 years of experience in operations, preferably within a startup or banking industry.
- Experience in call center and verification operations is a plus.
- Ability to communicate, present and influence in a credible and effective way at all levels of the organization.
- Ability to champion new processes from plan to close.
- Ability to improve existing working procedures and lead the team to work accordingly based on determined process guidelines.
- Strong verbal and written communication skills with fluent proficiency in written and spoken English.
- Experience and familiar with spreadsheets, Microsoft Excel, and PowerPoint

## About Lalamove

## Company Overview
- **One-liner**: Lalamove is an on-demand delivery technology platform that connects individuals, small businesses, and corporations with a diverse fleet of professional drivers for fast and reliable same-day deliveries across 17 markets.
- **Entity Type**: Private (Unicorn, Series F funded)
- **Headquarters**: Hong Kong
- **Founded**: 2013
- **Founders**: Chow Shing-Yuk (founder), John H.K. Tang (co-founder)

## Core Business
- **Primary industries**: On-demand logistics / last-mile delivery, software development (delivery technology)
- **Target customers**: Individuals (B2C), small-and-medium businesses (SMB), and large enterprises (B2B)
- **Mission**: To empower local communities by making deliveries fast, simple, and affordable

## Products & Services
- **On-Demand Delivery Platform (App & Web)**: Mobile-first service that enables users to book deliveries from a fleet of vehicles (motorcycles, sedans, vans, trucks up to 12,000 kg) with real-time GPS tracking and transparent, upfront pricing.
- **Business Solutions**: Tailored logistics support for MSMEs and large enterprises, including dedicated account management, pooling options, and API integrations.
- **Lalamove Driver App**: Connects driver-partners with delivery and transport requests, providing flexible earning opportunities.

## Market Standing
- **Valuation**: Unicorn; total funding raised is approximately $2.476B, with the most recent Series F round (January 2021) led by Hillhouse Investment and HSG at $1.5B (conflicting reports of $1.0B–$1.5B may exist).
- **Key Metric**: Annual Revenue of ~$1.04B (2025 estimate); total funding ~$2.48B ([LinkedIn financials](https://linkedin.com/company/lalamove)).
- **Notable Investors/Partners**: Hillhouse Investment, HSG, Shunwei Capital, MindWorks Capital, Crystal Stream Capital, and others across 8 funding rounds.
- **Growth Signals**: 1,562 employees (+33.8% YoY), presence in 400 cities across 17 markets (Asia, Latin America, EMEA), strong headcount growth driven by expansion into new geographies like Bangladesh, UAE, Saudi Arabia.

## Competitive Advantages
- **Scale & Network Effects**: Operating in 17 markets with a large base of driver-partners and users creates a strong moat in local last-mile delivery.
- **Technology Platform**: Proprietary matching algorithm, real-time tracking, and dynamic pricing provide efficiency and reliability.
- **Asset-Light Model**: No ownership of fleet—works with professional driver-partners, reducing capital expenditure and enabling rapid scaling.
- **Multi-Vehicle Fleet**: Covers small parcels (motorcycles) to heavy freight (trucks), serving a wide range of customer needs.

## Strategic Focus
- **Geographic Expansion**: Continued growth in Latin America (Brazil, Mexico) and EMEA (UAE, Saudi Arabia), as well as deepening presence in existing Asian markets.
- **Tech & AI Innovation**: Hiring for AI roles (e.g., Senior AI Engineer focusing on OCR/VLM) and investing in Business Intelligence, suggesting a push toward automation and data-driven operations.
- **Talent Development**: Launch of Global Trainee Program and Tech Graduate Program to build senior leadership and engineering talent pipelines.

## Why Work Here
- **Culture**: Described as fast-paced, dynamic, and challenging—employees work in a “startup unicorn” environment with meaningful impact on local communities.
- **Work Policy**: Mixed; roles are often listed as on-site (e.g., Hong Kong, Mexico City) with some regional or hybrid positions.
- **Growth Opportunities**: Structured graduate programs (Global Trainee, Tech Graduate) and clear career progression across departments (Operations, Sales, Tech, Marketing).
- **Perks**: Not explicitly listed, but the company emphasizes “endless opportunities to learn, advance, and grow” and a culture of overcoming challenges as a team.
- **Employer Rating**: 3.5/5 on LinkedIn (based on 954 reviews), with strengths in mission-driven work but room for improvement in career development (2.8/5).

## Sources
1. [Lalamove Career Page](https://www.lalamove.com/careers)
2. [LinkedIn Company Profile](https://linkedin.com/company/lalamove)
3. [CB Insights Company Profile](https://www.cbinsights.com/company/lalamove)
4. [Lalamove Philippines About Page](https://www.lalamove.com/en-ph/about-lalamove)
5. [Lalamove Job Board (Lever)](https://jobs.lever.co/lalamove)

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