---
title: 'Driver Partner Experience Executive at Veezu'
canonical: 'https://feeny.ai/job/driver-partner-experience-executive-veezu-norwich-xv4t51j9jnvk'
type: 'job'
last_seen: '2026-09-10'
---

# Driver Partner Experience Executive at Veezu

- **Company:** Veezu
- **Location:** Norwich, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/veezu/4cc77d4e-1058-4339-bee4-388f22cec549

## Job description

Your role at Veezu: As a Driver Partner Experience Executive, you will be responsible for the day-to-day interaction with Driver Partners, working closely with Veezu Services and Veezu Assist and using the Driver Partner Portal as the primary communication tool. Reporting into the Regional Driver Partner Experience Manager, you will be expected to ensure a high level of efficiency and compliance is maintained and executed correctly at all times in line with our Group policies and processes.

Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!

What you’ll do:

## RESPONSIBILITIES (DRIVER PARTNER INTERACTION)

- Champion a “best customer service approach” to Driver Partners.
- Adhere to and execute the Driver Partner (DP) set up procedure for all new DPs, complying with local authority licensing requirements.
- Follow and execute the process of temporarily disabling DPs if required by VSL.
- Follow and execute the DP dis-engagement process.
- Assist DPs in completing all relevant licensing paperwork to ensure any DP attraction campaigns launched are effective and successful.
- Follow the instructions of the Regional Driver Partner Experience Manager when required.
- Be the local point of contact for DPs where queries / matters cannot be addressed via the Driver Partner Portal or where face-to-face contact is required or requested. (e.g. accessing the Driver App and the Driver Partner Portal, handling complaints).
- Promote the use and functionality of the Driver Partner Portal, knowing how and when to use by and on behalf of DPs.
- Manage, respond and action all relevant tickets issued via Zendesk in a timely manner.
- Be a champion user of the Driver Partner Portal for internal use.

## RESPONSIBILITIES (VEEZU SERVICES INTERACTION)

- Process & maintain the weekly administration documentation for Veezu Services, informing the Veezu Services Team of any local Operator charges and credits to be processed accordingly, on a weekly basis.
- Respond to Zendesk tickets allocated to you in a timely manner.
- Identify elements of iCabbi development and / or improvement, raising a ticket on Zendesk wherever relevant and in order for your query or suggestion to be reviewed, resolved and closed appropriately. Continually provide recommendations that are capable of improving service delivery outcomes.
- Support the Regional Driver Partner Experience Manager with identifying and informing VSL on any DP marketing campaign needs.

## LICENSING

- Adhere to local licensing regulations and continually ensuring that Driver Partners vehicle & licensing records are kept accurate and up to date on iCabbi.
- Investigate and where relevant, assist in complaints received about DPs from passengers, members of the public, local authorities and from other DPs.
- Assist with the careful monitoring, identification and follow up of any ongoing investigation in relation to potential DP fraud and / or confirmed cases of fraud.

## ANCILLARY PRODUCTS

- Subject to any Financial Conduct Authority restrictions, work closely with Veezu Assist to inform, promote and upsell ancillary products & services to DPs in a professional manner. Where any products are regulated by the Financial Conduct Authority, understand what your responsibilities are.
- Complete all Vehicle Hire administration accurately, correctly and in a timely manner, ensuring Veezu Services are notified of any charges to be processed via the Weekly Access Fee Sheets (WAFS).

## REGIONAL DEVELOPMENT

- Where necessary, identify regional events and assist with planning activities that would result in an increased supply of bookings and an increased demand for DPs.
- Support with acquisition growth by assisting the Regional Driver Partner Experience Manager with integrating any new businesses into the Region.

## COMPLIANCE

- Understand the Veezu Safety First approach and behave accordingly.
- Understand the Veezu Data Principles and behave accordingly.
- Understand the Driver Partner and Passenger Terms & Conditions.
- Undertake all mandatory training.
- Maintain information security to a recognised required standard in line with business needs.
- You are committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.
- Follow information security policies and procedures.
- Ensure legal and contractual compliance.

What you’ll need:

- Exceptional attention to detail and organisation skills
- Excellent communication skills both written and verbally
- Ability to multitask and prioritise numerous conflicting priorities
- Strong Microsoft Office Suite skills
- Highly organised and methodical
- Excellent Customer Service skills with calm and professional approach

Where you’ll be:

- This role will be based out of our Norwich office.
- This role will be fully on-site

Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.

## About Veezu

## Company Overview
- **One-liner**: Veezu is the UK’s fastest-growing taxi and private hire technology business, operating a tech-driven, hyper-local on-demand mobility platform across hundreds of UK towns and cities.
- **Entity Type**: Private (Backed by MML Capital Partners and TDC)
- **Headquarters**: Cardiff, United Kingdom (also has an office in Newport, England)
- **Founded**: 2013
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Transportation, Logistics, Supply Chain and Storage; specifically, the private hire taxi and mobility-as-a-service (MaaS) industry.
- **Target customers**: B2C (passengers in local communities), B2B (business travel accounts), and B2C (self-employed driver-partners).
- **Mission or purpose statement**: "Focusing on local transportation needs, we use our expertise and experience in delivering millions of rides to support local communities and help keep towns and cities moving safely and efficiently." [veezu.co.uk](https://www.veezu.co.uk/about)

## Products & Services
- **Ride-Hailing App (Passenger)**: A user-friendly mobile app (iOS & Android) allowing passengers to book local rides, hail a cab, pre-book, or order airport transfers. Features include real-time driver tracking, priority pickups, and multi-payment options (cash, card, Apple Pay, Google Pay).  **Type**: Mobile App / Service
- **Veezu for Business**: A business travel management platform offering safe and reliable rides for employees and customers. Provides an easy way to manage corporate transportation needs. **Type**: B2B Service
- **Driver-Partner Platform**: A flexible earnings platform for self-employed taxi and private hire drivers. Offers low commission rates, daily payments, and 100% tips retention. **Type**: B2B Platform

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company).
- **Key Metric**: Annual Revenue of $202.3M (est.),
- **Total Funding**: Backed by MML Capital Partners and TDC. Specific rounds not publicly detailed on Crunchbase/CB Insights.
- **Notable Investors/Partners**: MML Capital Partners, TDC. Key partners include local councils, driver-partners, and community organizations.
- **Growth Signals**:
    - **Headcount**: 156 employees (+35.4% YoY, +92 people).
    - **Scale**: 25 million+ rides annually; 1 million+ app users; 16,000+ active driver-partners.
    - **Operations**: Licensed by 63 local authorities across the UK.
    - **Recent Acquisition**: Acquired Go Cars, the largest private hire operator in Bedfordshire (Luton), expanding into a strategic commuter and airport hub. [cbinsights.com](https://www.cbinsights.com/company/veezu)
    - **Sustainability**: Invested over £3.25 million in low emission cars in the last three years.

## Competitive Advantages
- **Hyper-Local Focus**: Unlike global aggregators, Veezu’s model is deeply embedded in specific UK towns and cities, understanding and serving local community transportation needs.
- **Integrated Local Operator Model**: Veezu grows by acquiring established regional taxi firms (e.g., Go Cars) and integrating them into a unified tech platform, creating a strong network effect and local brand trust.
- **Driver Partnership Model**: The platform’s low commission rates, daily payments, and cash/card flexibility attract and retain a large, loyal driver base.
- **Sustainability Commitment**: A concrete investment in low-emission vehicles provides an edge as local cities push for greener transport solutions.

## Strategic Focus
- **National Expansion**: Actively building a "truly national network" through organic growth and strategic acquisitions of regional operators in key commuter and airport-servicing towns. [cbinsights.com](https://www.cbinsights.com/company/veezu)
- **Technology Modernization**: Continually enhancing the passenger app (real-time tracking, multiple payment options) and driver platform to improve efficiency and user experience.
- **Sustainability**: Continuing to reduce fleet emissions and supporting local community projects.

## Why Work Here
- **Culture**: Described as a business that values "fairness," "doing the right thing," and has a "human touch." The company emphasizes community support and sustainable growth. [veezu.co.uk](https://www.veezu.co.uk/about)
- **Growth Trajectory**: With 35%+ YoY headcount growth, aggressive M&A, and a large, under-penetrated UK market, Veezu offers significant career development opportunities.
- **Hybrid/Remote**: The role likely reflects a hybrid setup based in their Cardiff headquarters, given the recent hiring for roles like Human Resources Advisor and Pricing Executive.
- **Impact**: Employees have the chance to shape the technology for a fast-growing national network, directly impacting millions of local rides each year.
- **Recent Openings (as of search date)**: Roles include Human Resources Advisor, Accounts Administrator, and Pricing Executives, indicating growth in core support functions. [linkedin.com](https://uk.linkedin.com/company/veezu)

## Sources
1. [Veezu - About Page](https://www.veezu.co.uk/about)
2. [Veezu - Careers Page](https://www.veezu.co.uk/about/careers)
3. [Veezu - LinkedIn Company Page](https://uk.linkedin.com/company/veezu)
4. [Veezu - CB Insights Profile](https://www.cbinsights.com/company/veezu)
5. [Veezu - Homepage](https://www.veezu.co.uk/home)

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