--- title: 'Driver Support Specialist at 8Fleet Inc.' canonical: 'https://feeny.ai/job/driver-support-specialist-8fleet-inc-hq-los-angeles-ca-e8fnt5p3mj22' type: 'job' last_seen: '2026-11-10' --- # Driver Support Specialist at 8Fleet Inc. - **Company:** 8Fleet Inc. - **Location:** HQ / Los Angeles, CA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-11-07 - **Last confirmed live:** 2026-11-10 - **Apply:** https://jobs.ashbyhq.com/8fleet-inc/63456d0a-fee3-4bf6-8afc-6e9af80b0b0e ## Job description ## ABOUT 8FLEET 8Fleet is a rapidly growing technology and logistics startup building the operational infrastructure for both autonomous and non-autonomous rideshare fleets. As we expand into new markets, we're looking for a Driver Support Specialist to help our Head of Central Operations make sure every driver who reaches out gets a fast, accurate, and well-written answer. ## ABOUT THE ROLE Central Operations owns the processes and programs that run across every 8Fleet market, and driver support is one of the clearest windows into how that operation is working. Every ticket is a driver telling us where something broke, from onboarding to shift to vehicle handoff to pay. As a Driver Support Specialist, you'll work our Zendesk queue day to day: resolving tickets, getting escalations to the right team, and following through until each one is closed. You'll also help us answer faster and more consistently by building macros and template responses, so drivers get clear, accurate, on-brand replies every time. This is an on-site role at our Los Angeles HQ. ## KEY RESPONSIBILITIES - Work the Zendesk Queue: Triage, prioritize, and resolve driver tickets with accuracy, speed, and care. - Communicate Clearly: Write clear, professional responses to drivers, with the right tone for every situation. - Build Consistency: Create and maintain macros, template responses, and tags in Zendesk so answers stay consistent and repeat issues take less time. - Route Escalations: Hand off issues to the right internal teams, including HR, payroll, maintenance, and market operations, and follow up until they are resolved. - Track the Numbers: Monitor response and resolution times and flag backlog or recurring issues early. - Spot Patterns: Identify ticket trends and share what drivers are telling us with Central Operations. - Keep Content Current: Keep support documentation and help content accurate as policies and markets change. ## QUALIFICATIONS - Experience in customer or driver support, ideally in a rideshare, delivery, or marketplace environment. - Excellent written communication: strong grammar, a good ear for tone, and the ability to turn common questions into clear template responses. - Strong follow-through on tickets and across teams, and comfort reaching out to HR, payroll, and other internal partners to get answers for drivers. - Empathy for drivers and sound judgment on when to resolve, when to escalate, and when to suggest a process change. - A bias toward action and comfort figuring things out without a playbook. ## NICE TO HAVE - Hands-on Zendesk experience, including macros and views. - Experience working in a Greenlight Hub (Uber Greenlight activation hub) or a similar driver-facing support environment. ## COMPENSATION - $24/hour ## EQUAL OPPORTUNITY EMPLOYER 8Fleet is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Disclaimer: This job description may be updated at any time without prior notice. ## About 8Fleet Inc. ## Company Overview - **One-liner**: 8Fleet builds the operational infrastructure and technology for autonomous and non‑autonomous vehicle fleets, acting as the managed fleet partner for ride‑hail platforms like Uber and Lyft. - **Entity Type**: Private (funding stage not disclosed) - **Headquarters**: Los Angeles, California, United States - **Founded**: 2024 - **Founders**: Not publicly disclosed ## Core Business - **Primary industry**: Transportation, logistics, fleet management, autonomous vehicle infrastructure - **Target customers**: B2B (ride‑hailing platforms Uber, Lyft; autonomous vehicle developers) - **Mission/purpose**: “Autonomy at Scale”—building the last remaining barrier to mass adoption through reliable, stable, and commercially viable fleet operations. ## Products & Services - **Managed Fleet Services**: 8Fleet employs professional drivers and provides clean, safe vehicles to operate on Uber and Lyft, ensuring consistent ride‑hail quality. - **Fleet Management Software**: A dynamic platform that centralizes driver dispatching, vehicle maintenance, compliance, and real‑time operational intelligence. - **Autonomous Vehicle Infrastructure**: Physical and digital scaffolding (charging, depots, remote monitoring) designed to support the transition to self‑driving fleets. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Not publicly available (private company; no revenue or funding amounts disclosed) - **Notable Investors/Partners**: Uber and Lyft (the only managed fleet partner to both platforms) - **Growth Signals**: - Headcount of approximately **200 employees** (Built In) with a **1,200% YoY increase** (LinkedIn). - **21+ active job postings** across operations, engineering, and HR. - Operates in **multiple U.S. markets** (e.g., Los Angeles, Atlanta, Portland, Sacramento) and is expanding rapidly. - Describes itself as “the fastest growing ride hail fleet operator in the world.” ## Competitive Advantages - **Exclusive partnerships** with Uber and Lyft provide unique access to demand and data. - **Proprietary data** and **dynamic fleet management software** create a system‑level intelligence moat. - **First‑mover in AV infrastructure**: Pre‑positioned assets and operating playbook from scaling the “most valuable mobility platform ever built.” - **Hyper‑growth execution** capability, as the leadership team previously scaled Uber and other mobility leaders. ## Strategic Focus - **Today**: Scale non‑autonomous fleets to solve rideshare supply, improve quality, and build operational muscle. - **Tomorrow**: Leverage that infrastructure for mass autonomous vehicle adoption, aiming at a TAM of **23 million+ AV trips by 2030**. - Continue to invest in **technology, automation, and AI** to drive fleet uptime and profitability. ## Why Work Here - **Culture**: Described as “hyper‑growth,” fast‑paced, and impact‑driven. Employees take pride in enabling a technology that will “fundamentally transform how millions of people move every day.” - **Work environment**: **Hybrid** (combination of remote and on‑site); many roles are in‑office (e.g., Los Angeles, Atlanta). - **Compensation**: Equity options and performance‑based incentives offered. - **Engineering culture**: Roles like Senior Full‑Stack Software Engineer and Product Lead emphasize building scalable, AI‑driven systems. Talent sources include Uber, Metropolis Technologies, and other mobility/tech companies. ## Sources 1. [eightfleet.com](https://www.eightfleet.com/) – Company homepage, value proposition, and partner logos 2. [linkedin.com/company/8fleet](https://www.linkedin.com/company/8fleet) – Company description, headcount growth, and job postings 3. [builtin.com/company/8fleet-inc](https://builtin.com/company/8fleet-inc) – Employee count, founding year, and job listings 4. [builtin.com/company/8fleet-inc/jobs](https://builtin.com/company/8fleet-inc/jobs) – Specific job openings and role descriptions ## Other roles at 8Fleet Inc. - [Market Manager](https://feeny.ai/job/market-manager-8fleet-inc-new-orleans-menrhmr7qxh2) — New Orleans, LA - [Market Manager](https://feeny.ai/job/market-manager-8fleet-inc-dallas-ev9n39xy0x39) — Dallas, TX - [Fleet Specialist](https://feeny.ai/job/fleet-specialist-8fleet-inc-san-diego-vcn7jnekq3ac) — San Diego, CA - [Onboarding Coordinator](https://feeny.ai/job/onboarding-coordinator-8fleet-inc-chicago-b6dqa0cst87e) — Chicago, IL - [Market Manager](https://feeny.ai/job/market-manager-8fleet-inc-chicago-5hzef8vwqv8j) — Chicago, IL - [Maintenance Coordinator](https://feeny.ai/job/maintenance-coordinator-8fleet-inc-chicago-9s4ps29h554v) — Chicago, IL - [Operations Coordinator](https://feeny.ai/job/operations-coordinator-8fleet-inc-chicago-h5ct8q17z1jc) — Chicago, IL - [Environmental Health & Safety (EHS) Coordinator - Miami](https://feeny.ai/job/environmental-health-safety-ehs-coordinator-miami-8fleet-inc-miami-0yf1tvhq705g) — Miami, FL - [Driver Support Representative](https://feeny.ai/job/driver-support-representative-8fleet-inc-hq-los-angeles-ca-xwyhsr2g665y) — HQ / Los Angeles, CA - [Fleet Specialist](https://feeny.ai/job/fleet-specialist-8fleet-inc-atlanta-hj7q55tcv3mt) — Atlanta, GA