--- title: 'E-commerce Operations Associate - Weekends Req at Rebag' canonical: 'https://feeny.ai/job/e-commerce-operations-associate-weekends-req-rebag-latin-america-jq5e63jxqx6m' type: 'job' last_seen: '2026-09-23' --- # E-commerce Operations Associate - Weekends Req at Rebag - **Company:** Rebag - **Location:** Latin America - **Posted:** 2026-09-22 - **Last confirmed live:** 2026-09-23 - **Apply:** https://job-boards.greenhouse.io/rebag/jobs/8831341002 ## Job description Company Rebag, the ultimate destination for buying and selling the most coveted designer handbags, accessories, shoes and apparel, is an e-commerce company reimagining the role of luxury in the second-hand market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free. Since its inception, Rqqqebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with locations in Los Angeles, New York, Miami, and Connecticut. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised over $100m in funding to date. In 2020, Rebag was named one of Fast Company’s Most Innovative Companies. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more. Role: The E-commerce Operations Coordinator supports Rebag’s daily online operations across Rebag.com and third-party marketplaces, managing orders, escalations, fraud reviews, listings, and operational issues. Ideal candidates have 1–2 years of e-commerce or customer service experience, strong English, excellent attention to detail, and a hands-on mindset. Weekend availability is required. ## Responsibilities - Oversee order processing, including cancellations and refunds on Rebag and marketplaces - Manage customer support cases escalated to ecommerce team - Troubleshoot problematic orders, shipping delays, and any other related complications and work with cross-functional (customer service, operations, retail) teams to resolve promptly and improve for future experiences - Perform fraud review on orders flagged in our internal queue with a focus on quick communication to the client - Help create and upload marketplace listings and feeds, as well as understand third party marketplace integrations - Oversee third party marketplace questions and escalations - Performs daily checks of order statuses within our backend and plug-in - Assist in various audit requests throughout the calendar year - Manage ecommerce projects including but not limited to continuous improvement, process design and automation. - Assist in various ecom ops tasks such as: listings, discounts, order management for marketplaces including TikTok Shop, Vestiaire, Ebay, Amazon Seller Central, and others. - Assist with various tasks related to TikTok Live: organizing product sets for lives, adding more items during the live sessions, handling coupon discount creation, chats and cancellations. - Perform and support any other ad-hoc duties as assigned within the Ecommerce Operations scope ## Requirements - 1-2 years of previous experience in ecommerce or a dual ecommerce/customer service role - Availability from Wednesday to Sunday 9 am to 6 pm EST - Process oriented and high attention to detail, with a strong ability to prioritize tasks - Strong written and communication skills with ability to clearly present ideas and provide feedback - Startup minded, positive, and a hands-on attitude. - Ability to multi-task in a fast-paced entrepreneurial environment - Shopify Plus and Zendesk experience is a plus - Bachelor’s Degree - Ability to operate fully remotely and digitally - Ability to work from home in a professional and rigorous way - Perfect English in both verbal and written communications - Long term commitment and willingness to grow with the company Your resume must be English, otherwise it won't be considered. ## About Rebag ## Company Overview - **One-liner**: Rebag is an e-commerce platform that buys and sells pre-owned luxury handbags, watches, jewelry, and accessories, offering upfront payment and a vetted marketplace. - **Entity Type**: Private (Series E-funded) - **Headquarters**: New York, New York, United States - **Founded**: 2014 - **Founders**: Charles Gorra ## Core Business - **Primary industries**: Luxury resale, e-commerce, retail apparel and fashion - **Target customers**: B2C (luxury consumers, resellers), B2B (wholesale partnerships via Rebag for Business) - **Mission / purpose**: To provide endless access to luxury by making the resale experience smooth, transparent, and sustainable. ## Products & Services - **Rebag Marketplace**: Online and in-store marketplace for authenticated pre-owned designer handbags, watches, and jewelry. Buyers get expertly vetted items; sellers receive instant upfront payment. - **Consignment (launched 2023)**: A consignment service that gives sellers more flexibility in pricing and timing. - **Rebag⁺ (launched 2024)**: Industry-first membership program offering exclusive benefits for frequent buyers and sellers. - **Rebag for Business**: Wholesale solutions for professional resellers, providing bulk inventory and curated collections. - **Proprietary Pricing Technology**: Internal tool that uses millions of data points to determine fair resale values instantly. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed - **Key Metric**: - Annual Revenue: $28.0M (as of latest available data, source: LinkedIn) - Total Funding: $112.8M (conflicting reports: $101M per Greenhouse, $68M per Built In; LinkedIn reports $112.8M including debt and equity rounds) - **Notable Investors / Partners**: General Catalyst, Novator (led Series C and Series E), Crosslink, FJLabs. Also available at select Bloomingdale’s stores. - **Growth Signals**: - Headcount grew 6.1% YoY (148 employees as of mid-2026) - Launched Rebag⁺ membership program in 2024 - Expanded consignment services in 2023 - Named one of Fast Company’s Most Innovative Companies (2020, 2021) - Physical retail locations in New York, Los Angeles, Miami, and presence in Bloomingdale’s - Operates across 14 countries with a global remote workforce ## Competitive Advantages - **Instant upfront payment**: Unique model where sellers receive payment immediately (unlike consignment-only models). - **Proprietary pricing engine**: Data-driven valuation reduces risk of overpaying and increases trust. - **Authentication expertise**: Vetting process and brand partnerships (Burberry, Versace, etc.) ensure quality and reduce returns. - **Omnichannel model**: Online platform + physical retail + Bloomingdale’s pop-ups + wholesale arm. - **First-mover in membership**: Rebag⁺ creates loyalty and recurring engagement. ## Strategic Focus - **Scaling the subscription/membership model** (Rebag⁺) to increase customer lifetime value. - **Expanding consignment services** to attract higher-value sellers who prefer not to sell outright. - **International growth**: Already operating in 14 countries; likely targeting more Asian and Latin American markets. - **Wholesale / B2B channel**: Growing Rebag for Business to serve professional resellers. - **Tech & data investments**: Leveraging pricing algorithms and automation to improve margins and customer experience. ## Why Work Here - **Culture**: Fast-growing startup (148 employees) with a mission-driven focus on sustainability and luxury. Rated 2.5/5 on Glassdoor (97 reviews), citing mixed work-life balance and compensation. However, recent hires from top fashion brands (The RealReal, Burberry, Marc Jacobs) indicate industry credibility. - **Work Policy**: In-office (OnSite) at all locations – New York HQ, Los Angeles, Miami, Short Hills, etc. No remote or hybrid options according to Built In. - **Perks**: Not explicitly listed, but employee salary ranges are benchmarked (e.g., Photographer $59K, IP Project Manager $113K, Sales Associate $82K). The company emphasizes growth opportunities and exposure to luxury market. - **Engineering Culture**: Small tech team (~6 technical staff as per LinkedIn) focused on marketplaces, pricing algorithms, and e-commerce operations. The Chief Product and Technology Officer recently left (April 2026), so leadership team is in transition. ## Sources 1. [rebag.com/about-us](https://www.rebag.com/about-us/) 2. [LinkedIn company page](https://www.linkedin.com/company/rebagofficial) 3. [Built In company profile](https://builtin.com/company/rebag) 4. 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