---
title: 'E-commerce Operations Manager at nahc.io'
canonical: 'https://feeny.ai/job/e-commerce-operations-manager-nahc-io-taipei-wzg95exefhqt'
type: 'job'
last_seen: '2026-10-15'
---

# E-commerce Operations Manager at nahc.io

- **Company:** nahc.io
- **Location:** Taipei, Taiwan
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.lever.co/nahc/c3d9bdaa-0861-449f-9fb9-64e2d9d67da7

## Job description

This is the sole operations role for a growing consumer brand building out its Taiwan market, so you will own the entire operations function single-handedly rather than inherit an established team. The scope runs end to end: international import and product certification, inbound and outbound logistics, inventory planning, the D2C online store, and day-to-day customer experience. The core challenge is standing up reliable, data-driven operations in a lean environment — sharpening demand forecasting, lifting inventory turnover, and creating the automation and SOPs the function currently lacks. As the brand expands its sales channels, you will also assess warehouse capacity and lead cost improvement across inventory and logistics.

## What You'll Do

- Own demand forecasting and inventory planning across all sales channels, continuously improving forecast accuracy, inventory turnover, and allocation while reducing stockouts and slow-moving stock
- Manage international ordering, import, and customs clearance, including product inspection and certification applications such as BSMI and NCC
- Run daily inbound and outbound operations, including shipping, receiving checks, and stock movements, and coordinate 3PL and logistics partners
- Assess warehouse relocation or expansion as inventory volumes grow, and lead cost improvement across inventory and logistics
- Operate the Shopify back office end to end, maintaining orders, product, and inventory data
- Respond to customer inquiries daily and manage after-sales service, returns, exchanges, and complaints, while building SOPs, KPIs, and automation to raise efficiency

Core Essentials

- 5–7 years of experience in supply chain, logistics, or e-commerce operations
- Hands-on ownership across import, inbound/outbound, and inventory management, with the ability to run the full operations process independently
- Demonstrated experience in demand forecasting and inventory management
- Proven experience managing 3PL or external logistics vendors
- Strong Excel and data analysis skills, with the ability to turn operational data into concrete improvement proposals
- Comfortable with daily hands-on execution and able to work proactively and independently in a small team
- Able to read and write English to collaborate with an overseas headquarters

Bonus Skills

- Hands-on experience with the Shopify back office
- Experience applying for product inspection and certification such as BSMI or NCC
- Multi-channel inventory experience across marketplaces such as Shopee or momo
- D2C online store background, or experience in process design, automation projects, or SOP building within a startup or small team

## About nahc.io

## Company Overview
- **One-liner**: A full-service recruitment agency providing talent acquisition and human capital solutions for startups and innovative companies across Asia.
- **Entity Type**: Private (Bootstrapped, no funding rounds disclosed)
- **Headquarters**: Hong Kong, Hong Kong (with offices in Singapore and Taipei)
- **Founded**: 2019
- **Founders**: Lawrence Chan (Co-founder & CEO), Cicely Leung (Co-founder & Head of Recruitment – Tech & Digital), Zoie Lin (Co-founder & Head of Recruitment – Commercial & Operations), Charlotte Wong (Co-founder & Head of Client Engagement & Partnerships)

## Core Business
- **Primary industry**: Human Resources Services (Recruitment & Staffing)
- **Target customers**: B2B – startups, innovative companies, and businesses undergoing transformation in Asia
- **Mission/purpose**: “To empower people to make the best informed decision for their career or for their business in talent recruitment.” The company aims to change the recruitment industry by offering a non-transactional, relationship-driven experience.

## Products & Services
- **Talent Acquisition**: Core recruitment services covering Sales, Marketing, Information Technology, Human Resources, Strategy & Operations, Finance, and Web3. The firm vets and shares candidate profiles quickly (48-hour turnaround) and boasts a 94% probation pass rate for placed candidates.
- **Bespoke Human Capital Solutions**: Advisory services for scaling companies, including remote worker hiring and remote office setup, employer branding, HR systems/process setup, and startup hiring/scaling advisory.

## Market Standing
- **Valuation**: Not disclosed (privately held)
- **Key Metric**: Annual revenue estimated between $1M–$5M (per LinkedIn company data)
- **Notable Investors/Partners**: No external investors identified; the firm appears to be bootstrapped. Key partnerships are not publicly listed.
- **Growth Signals**:
  - LinkedIn followers: 1,825 (+9.2% year-over-year)
  - Expanding presence: active hiring for a Business Development Manager in Taipei (Taiwan) as of early 2026
  - 11,000+ candidates in their talent community across APAC
  - However, headcount declined 22.2% YoY to 4 employees (as of latest data), indicating a lean, focused team.

## Competitive Advantages
- **Relationship-first approach**: Emphasizes long-term relationships over transactional placements, building trust with both clients and candidates.
- **Asia-specific expertise**: Deep understanding of the Asian startup ecosystem, with offices in Hong Kong, Singapore, and now Taipei.
- **High-quality placements**: 94% of placed candidates pass probation, and the firm provides a 48-hour profile turnaround.
- **Bespoke solutions**: Offers not just recruitment but full human capital advisory (HR systems, employer branding, remote setup) – a differentiator for early-stage companies.

## Strategic Focus
- **Geographic expansion**: Moving into new markets like Taiwan (Taipei) while solidifying presence in Hong Kong and Singapore.
- **Scaling human capital solutions**: Growing the advisory side of the business (HR systems, remote hiring, employer branding) to become a holistic partner for startups.
- **Investing in people**: Committed to continuous skills training for its own team, aiming to build a talent advisory force that can provide genuine, ethical recommendations.

## Why Work Here
- **Culture & values**: “People-first” ethos with a strong emphasis on ethical conduct, transparency, and long-term relationships. The team is small (4 people), offering direct mentorship from the founders.
- **Growth opportunities**: The firm “invests in our people through continuous skills training and new opportunities.” Internships are available for university students, providing hands-on experience mentored by founders.
- **Work environment**: Offices in Hong Kong (Sheung Wan) and Singapore (Vision Exchange). The Taipei role is listed as on-site. Remote/hybrid policy is not explicitly stated, but the company advises on remote hiring for clients.
- **Unique perk**: The company uses AI tools to support hiring (resume review, analysis) but notes that final decisions are made by humans – transparency in their own hiring process.
- **Impact**: As a small team, employees can directly shape the company’s growth and have a tangible impact on candidates’ careers and clients’ businesses.

## Sources
1. [nahc.io](https://www.nahc.io/)
2. [nahc.io/about-us](https://www.nahc.io/about-us)
3. [nahc.io/join-us](https://www.nahc.io/join-us)
4. [linkedin.com/company/nahc-io](https://linkedin.com/company/nahc-io)
5. [jobs.lever.co/nahc](https://jobs.lever.co/nahc)

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