--- title: 'E-Commerce Support Specialist at ComplyAdvantage' canonical: 'https://feeny.ai/job/e-commerce-support-specialist-complyadvantage-cluj-napoca-f3pysz8jn27j' type: 'job' last_seen: '2026-09-10' --- # E-Commerce Support Specialist at ComplyAdvantage - **Company:** ComplyAdvantage - **Location:** Cluj-Napoca, Romania - **Posted:** 2026-09-09 - **Last confirmed live:** 2026-09-10 - **Apply:** https://complyadvantage.com/careers/jobs/8769628002?gh_jid=8769628002 ## Job description ComplyAdvantage has an opening for an E-Commerce Support Specialist to join its E-commerce team on a six-month contract. This role owns the end-to-end account provisioning process, ensuring new customers gain immediate access to their environment and that access is promptly removed when accounts churn. It's an opportunity to bring structure to a manual, evolving workflow and help lay the groundwork for full automation. ## Why This Role Exists - Our E-commerce program currently lacks a fully automated method for managing the environment lifecycle. Currently, creating environments for new customers, providing instant access for trial members, and deactivating environments when customers churn are manual processes. - This role exists to bridge the gap between our current manual state and a fully automated future. The Account Provisioning Contractor will own the end-to-end manual provisioning process, ensuring new users get immediate value and that security is maintained by promptly removing access for canceled accounts. ## What You Will Do - This is an operational role focused on the E-commerce customer journey. You are responsible for the "first-mile" and "last-mile" of the customer experience: getting them into their environment quickly and ensuring access is revoked accurately when they leave. - You will be the primary point of contact for provisioning-related support, ensuring that if a customer hits a snag gaining access, you are there to resolve it. Primary Responsibilities - Environment Provisioning & Deactivation - Manually create and configure environments for new E-commerce trial members and paying customers to ensure immediate access. - Monitor customer churn and trial cancellations to immediately deactivate environments, preventing unauthorized access. - Ensure the trial experience is seamless, allowing new members to access their environments without delay. - Provisioning Support & Troubleshooting - Act as the functional expert for account access issues, responding to customer inquiries when they cannot reach their environments. - Investigate and resolve technical blockers in the provisioning flow using internal tools. - Coordinate with engineering and support teams to escalate and resolve systemic access bugs. - Process Documentation & AI Integration - Document the manual "tribal knowledge" required for provisioning to create repeatable playbooks. - Use AI tooling to draft communications for customers regarding their account status and access instructions. - Identify repetitive tasks within the provisioning lifecycle that are candidates for future automation. - Identify potential competitors & partners - Flag potential competitors and partners requesting trial access, either denying access or routing the request to the appropriate internal team. Tooling Environment This is an ever-evolving position; you will need to be comfortable learning and switching between various platforms as the product matures. - Mesh: Used for core account provisioning and environment management capabilities. - Pylon: For managing support tickets and access-related inquiries. - Gainsight: To track customer health, churn signals, and trial status. - AI Layer (Gemini/Claude): Used to automate drafting and analyze provisioning data. What Success Looks Like At 7 Days: - Full proficiency in Mesh and its environment-handling capabilities is demonstrated. - Successfully managing all incoming provisioning and deactivation requests with zero backlog. - Handling all support inquiries related to account access independently. At 15 Days: - Measurable reduction in the time between a trial sign-up and environment availability. At 30 Days: - Provisioning workflows are consistently meeting internal speed benchmarks. - Contribution of data and process mapping has directly informed the requirements for the automated provisioning engine. ## Requirements - Experience: Technical support or operations background with an understanding of user lifecycle management. - Technical Aptitude: Comfort working across multiple SaaS applications and an instinct for how tools should integrate. - Communication: Strong written English for professional customer-facing support and documentation. - Mindset: Highly organized and process-oriented; you enjoy building systems out of manual chaos. The base salary range for this role is 30,000-35,000 RON (for the 6 months contract), equity, and benefits. The actual pay may vary based on factors such as location, experience, and skills. About us: Our mission is to empower every business to eliminate financial crime. By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust. More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff. ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at [complyadvantage.com](http://complyadvantage.com). ## About ComplyAdvantage ## Company Overview - **One-liner**: ComplyAdvantage is an AI-driven financial crime risk detection platform that helps enterprises automate anti-money laundering (AML), know-your-customer (KYC), and sanctions compliance. - **Entity Type**: Private (Series C+; total funding $108.2M) - **Headquarters**: London, England, United Kingdom (Fetter Lane, Fetter Yard) - **Founded**: 2014 - **Founders**: Charles Delingpole (Founder and Executive Chairman) ## Core Business - **Primary industry**: Financial crime compliance software (AML, KYC, fraud detection) - **Target customers**: B2B; banks, fintechs, payment providers, and other financial institutions (3,000+ enterprises across 75 countries) - **Mission or purpose statement**: "Empower every business to eliminate financial crime." ## Products & Services - **ComplyAdvantage Mesh (Platform)**: AI-native, SaaS-based risk intelligence platform that unites global sanctions, PEPs, watchlists, and adverse media data. - **Customer Screening & Monitoring**: Automates onboarding and ongoing screening using AI-powered matching algorithms, reducing false positives by up to 70%. - **Transaction Monitoring**: Real-time detection of suspicious activity with agentic AI that can autonomously resolve up to 85% of routine alerts. - **Risk Intelligence**: Proprietary, full-stack data feeds for risk-based decisioning across the customer lifecycle. - **Agentic Automation**: Embedded AI agents that automate up to 95% of KYC, AML, and sanctions reviews, cutting onboarding times by 50%. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: - Annual Revenue: GBP 15.1M (latest fiscal year, [LinkedIn](https://www.linkedin.com/company/complyadvantage)) - Total Funding: USD 108.2M across 4 rounds (Series A, B, C, and additional investment) - **Notable Investors/Partners**: Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs Asset Management, Andreessen Horowitz (a16z) - **Growth Signals**: - 3,000+ customers in 75 countries - 384 employees (monthly headcount growth +2.5%) - 29 active job postings (quarterly job growth +7.4%) - Website traffic up 19.4% year-over-year ## Competitive Advantages - **AI-native platform**: Uses multi-layered agentic AI to automate the entire compliance lifecycle, not just point solutions. - **Proprietary risk intelligence**: Full-stack data covering sanctions, PEPs, adverse media, and enforcement – continuously updated. - **Demonstrable efficiency gains**: Claims to reduce false positives by 70%, cut onboarding time by 50%, and handle 7x more work with the same staff. - **Strong investor backing**: Top-tier VCs (Balderton, Index, a16z, Ontario Teachers’, Goldman Sachs) provide capital and credibility. ## Strategic Focus - **Agentic automation**: Scaling agentic workflows to resolve routine alerts autonomously while maintaining regulatory defensibility. - **Global expansion**: Operating in 13 countries with hubs in London, New York, Lisbon, Singapore, and Cluj-Napoca; targeting new regulated markets. - **Platform unification**: Moving customers from legacy point solutions to a single, end-to-end risk intelligence platform. ## Why Work Here - **Culture & reviews**: 4.2/5 on Glassdoor (294 reviews); work-life balance scores 4.4, compensation 4.0, culture 4.2, career growth 3.8. - **Work policy**: Not explicitly stated, but presence of offices in 4 countries suggests a hybrid model for many roles. - **Engineering culture**: 31% of staff are in technical roles (150 engineers); active hiring for Junior Frontend Engineer, Machine Learning Engineer, Engineering Manager, and Data Investigations Analyst. - **Mission-driven**: Work directly impacts the fight against financial crime, with a global reach. - **Growth trajectory**: Rapidly scaling headcount (+2.5% monthly) and revenue, offering career progression in a well-funded company. ## Sources 1. [ComplyAdvantage Official Website](https://complyadvantage.com/) 2. [LinkedIn Company Page](https://www.linkedin.com/company/complyadvantage) 3. [LinkedIn Jobs Page](https://www.linkedin.com/company/complyadvantage/jobs) 4. [CB Insights Company Profile](https://www.cbinsights.com/company/complyadvantage) ## Other roles at ComplyAdvantage - [Payroll Specialist](https://feeny.ai/job/payroll-specialist-complyadvantage-cluj-napoca-0dk24zem7mpd) — Cluj-Napoca, Romania - [Sales Director, New Business EMEA](https://feeny.ai/job/sales-director-new-business-emea-complyadvantage-london-england-n0rbp0txw752) — London England, United Kingdom - [Global Director, Marketing Operations](https://feeny.ai/job/global-director-marketing-operations-complyadvantage-london-england-1nhj16xx5cnz) — London England, United Kingdom - [Technical Support Analyst](https://feeny.ai/job/technical-support-analyst-complyadvantage-cluj-napoca-6y2xhc13ff4b) — Cluj-Napoca, Romania - [E-Commerce Support Specialist](https://feeny.ai/job/e-commerce-support-specialist-complyadvantage-new-york-new-york-8nbnsqpe81zs) — New York New York, United States / North Carolina, United States - [Product Marketing Lead - Risk Applications](https://feeny.ai/job/product-marketing-lead-risk-applications-complyadvantage-london-england-sst0rnp0bhbe) — London England, United Kingdom - [International Affairs Research Analyst](https://feeny.ai/job/international-affairs-research-analyst-complyadvantage-cluj-napoca-mynaspajr4nf) — Cluj-Napoca, Romania - [Regional Marketing Manager - EMEA](https://feeny.ai/job/regional-marketing-manager-emea-complyadvantage-london-england-znz4fwrgg2fy) — London England, United Kingdom - [Sales Director, New Business APAC](https://feeny.ai/job/sales-director-new-business-apac-complyadvantage-singapore-central-singapore-ynxg0qq9ncmk) — Singapore Central Singapore, Singapore - [Sr. Director, Global Revenue Marketing](https://feeny.ai/job/sr-director-global-revenue-marketing-complyadvantage-austin-texas-tya7edeshs8c) — Austin Texas, United States / California, United States / Chicago Illinois, United States / Dallas Texas, United States / Denver Colorado, United States / New York New York, United States / North Carolina, United States / Washington, DC