---
title: 'E-Fulfillment Lead at ABC Legal Services'
canonical: 'https://feeny.ai/job/e-fulfillment-lead-abc-legal-services-remote-k6bvwgpwpcdz'
type: 'job'
last_seen: '2026-09-07'
---

# E-Fulfillment Lead at ABC Legal Services

- **Company:** ABC Legal Services
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-07
- **Apply:** https://www.abclegal.com/job-openings/job?id=7985497003&gh_jid=7985497003

## Job description

Please note - Only internal applicants (current ABC Legal employees) will be considered for this vacancy. Potentially external if internal applicant is not found.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Lead role at ABC Legal serves as the entry level management position, guiding a team of 10 to 20 E-Fulfillment Specialists. The E-Fulfillment Lead reports to the E-Fulfillment Manager and is responsible for ensuring their team members understand and meet their objectives. This role manages day to day operations, employee timecards and scheduling, delivers feedback and performance evaluations, trains team members, and serves as the point of contact between staff and higher management. Leads participate in the hiring process for their team and recommend disciplinary action when necessary. The Lead also maintains hands on, working knowledge of the workflows and states assigned to their team, and works jobs directly as coverage, volume, or escalation needs require. The primary function of this role is acting as a problem solver and guide to their team.

Success in this role means mastering team assignments, being able to train new hires on every workflow and state assigned to the team without escalation, and demonstrating a solid understanding of performance evaluation, including output, accuracy, and time gap review. This role works alongside the E-Fulfillment Project Specialist, who reports to the E-Fulfillment Manager and shares quality control and new hire onboarding responsibilities on a defined rotation. This position is remote.

Key Responsibilities:

## Team Leadership and Supervision

- Provide daily operational oversight for a team of 10 to 20 specialists, resolving day to day issues and escalating as appropriate
- Manage employee timecards, schedules, and time off requests, ensuring accurate and timely review and approval
- Conduct and deliver employee performance evaluations, reviewing output, accuracy, and time gap data with each team member
- Provide ongoing feedback and coaching, and recommend disciplinary action to the E-Fulfillment Manager when performance or conduct issues arise
- Participate in the hiring process for the team, including interviews and hiring recommendations
- Serve as the point of contact between specialists and higher management, communicating decisions downward and surfacing team concerns upward
- Contribute to a positive, collaborative team culture through consistent, respectful, and constructive feedback

Operations and Performance Metrics

- Assist E-Fulfillment managers with assigning work, setting daily team goals, and calculating KPIs, and lead the daily team huddle
- Track daily team metrics in a spreadsheet and maintain spreadsheet functionality
- Monitor output, accuracy, and time gap data to identify performance trends and address them early
- Maintain hands on working proficiency in the workflows and states assigned to the team, personally working jobs as coverage, volume, or escalation needs require

Training and Quality

- Train and onboard new E-Fulfillment Specialists, taking over after the Project Specialist completes the new hire's first week of introductory training
- Conduct quality control reviews and audits of specialist work during the Lead's scheduled QC week each month, partnering with the Project Specialist who performs QC in the remaining weeks
- Collect and share new information with the team and improve their knowledge base by actively training members in new and updated workflows
- Serve as a resource for specialists on complex or unfamiliar case types, escalating recurring issues to leadership with recommended solutions
- Partner with specialists, the Project Specialist, and leadership to reinforce expectations and best practices
- Maintain team documentation in Confluence, ensuring procedures stay current as systems, client requirements, and workflows change

Continuous Improvement

- Continuously monitor departmental workflows to identify inefficiencies, recurring errors, and training gaps, proposing creative and practical solutions that improve quality and throughput
- Identify problem areas within the team's workflows and drive them to resolution through the appropriate channel, such as submitting and tracking JIRA tickets, adjusting timelines or coverage, or organizing a short term group project with the team
- Look for opportunities to improve or automate processes to make the E-Fulfillment department more efficient
- Act as an advocate for the department by anticipating needs, surfacing obstacles early, and bringing forward innovative ideas that strengthen consistency and performance
- Support the rollout of new tools, process changes, and system updates by communicating changes and reinforcing adoption across the team

Qualifications:

- Strong problem solving, organizational, and communication skills.
- Ability to lead and motivate teams in a fast paced environment.
- Minimum 1 year in a leadership role preferred
- Experience and basic proficiency with Microsoft Office
- Typing speed of at least 50 to 60 wpm
- Detail oriented and a quick learner
- Advanced knowledge of Skye, particularly related to E-Fulfillment
- Intermediate proficiency with Excel, including formulas and maintaining tracking workbooks
- Working knowledge of Confluence for maintaining team documentation
- Working knowledge of Metabase for pulling and reviewing team performance data
- Entry level experience with SQL preferred, not required
- A dedicated remote work space with reliable internet service of at least 100 Mbps
- In areas prone to power or internet interruption, a backup power source such as a generator, or a reliable alternate work location, to maintain consistent attendance

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance

Starting Pay: $43,000 - $53,000 per year, based on location

## About ABC Legal Services

## Core Business
- **Primary industry**: Legal Services (specifically service of process and legal document delivery)
- **Target customers**: Law firms, corporations, government agencies (including the U.S. Department of Justice), legal professionals, and individuals
- **Mission or purpose**: “Making service of process simple” – streamlining and modernizing the delivery of legal documents through technology and a nationwide network.

## Products & Services
- **Service of Process (core offering)**: End-to-end legal document delivery with GPS and photo evidence, real‑time updates, and court‑ready proof of service. Covers every ZIP code in the U.S. and 88 countries.
- **Docketly (subsidiary)**: Connects law firms with experienced appearance counsel for reliable courtroom coverage.
- **Mobile App for Process Servers**: Provides GPS‑tracked evidence and photo documentation for every service attempt.
- **Case Management Integrations**: Seamless integration with existing legal software to streamline workflow.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of approximately **$124M** (latest available); total headcount of **700+ employees** (up from 451 with 26% YoY growth)
- **Notable Investors/Partners**: 
  - **Gridiron Capital** (private equity owner since August 2025)
  - **U.S. Department of Justice** (exclusive contract since 2003)
  - **Wolters Kluwer / CT Corp** (preferred partner)
- **Growth Signals**: 
  - Expanded to 10 offices nationwide and operates in 9 countries (including India, Mexico, Portugal, Netherlands)
  - SOC 2 certification achieved in December 2024, reinforcing data security
  - Over 50,000 legal professionals served; network of 10,000+ process servers
  - 12M+ service attempts per year

## Competitive Advantages
- **Nationwide reach**: Only provider with coverage in every U.S. ZIP code and 88 countries via a proprietary network of 10,000+ process servers.
- **Exclusive government contract**: Sole process server for the U.S. Department of Justice since 2003 – a trust signal unmatched by competitors.
- **Technology‑first platform**: GPS/photo evidence, real‑time tracking, and integrations with case management systems reduce errors and improve transparency.
- **Scale and experience**: 50+ years in operation, 700+ employees, and a track record of serving over 50,000 legal professionals.

## Strategic Focus
- **Expansion of technology**: Continue investing in proprietary software to further automate and simplify service of process.
- **International growth**: Deepening presence in 88 countries and expanding the subsidiary Docketly for appearance counsel.
- **Data security**: Maintaining SOC 2 compliance and enhancing cybersecurity to protect sensitive legal documents.
- **Talent acquisition**: Scaling the remote workforce across the U.S. and territories, with emphasis on operations, product, sales, and engineering.

## Why Work Here
- **Remote‑first culture**: Work from anywhere in the U.S. and its territories; company provides tools and resources for remote success.
- **Culture of innovation**: Encourages curiosity, initiative, and continuous learning; employees have autonomy and trust to make an impact.
- **Collaborative environment**: Supportive teams, open communication, regular check‑ins, and mentorship opportunities.
- **Great benefits**: Medical, dental, vision insurance with affordable family plans; retirement plan with company matching; paid holidays and accrued PTO.
- **Community involvement**: Paid time off for volunteering, blood donation, voting, jury duty, and civic activities.
- **Growth opportunities**: Clear paths for advancement, recognition, and career development in a company that is expanding rapidly.
- **Employee rating**: 3.0/5.0 on Glassdoor (419 reviews); work‑life balance scores higher (3.4) than compensation (2.9) and culture (2.8).

## Sources
1. [ABC Legal – About Page](https://www.abclegal.com/about)
2. [ABC Legal – Careers Page](https://www.abclegal.com/careers)
3. [ABC Legal – Homepage](https://www.abclegal.com/)
4. [LinkedIn – ABC Legal Services Company Page](https://www.linkedin.com/company/abc-legal-services)

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