---
title: 'eCommerce Manager - The Orchard at Sony Music'
canonical: 'https://feeny.ai/job/ecommerce-manager-the-orchard-sony-music-berlin-d8h3arwep0hg'
type: 'job'
last_seen: '2026-10-14'
---

# eCommerce Manager - The Orchard at Sony Music

- **Company:** Sony Music
- **Location:** Berlin, Germany
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-14
- **Apply:** https://job-boards.greenhouse.io/sonymusicentertainment/jobs/8888120002

## Job description

The E-Commerce Manager is responsible for driving the growth, performance, and overall success of the organization’s e-commerce platforms. This role involves strategically enhancing online presence, optimizing sales, and delivering an exceptional customer experience. By combining strategic planning, operational execution, and cross-functional collaboration, the E-Commerce Manager will ensure the continued success and expansion of our e-commerce business.

In this role, you will oversee artist webstores, providing guidance to clients on best e-commerce practices and ensuring seamless execution of campaigns and product launches. A strong background in Shopify, inventory management, and project management is essential, as well as the ability to work closely with the marketing team to create impactful promotions and seasonal campaigns. You’ll play a critical role in ensuring deadlines are met and campaigns are executed flawlessly from start to finish.

We’re looking for a self-starter who can generate innovative campaign ideas, lead teams and clients through every step of the process, and manage multiple projects simultaneously. A solid understanding of e-commerce calendars, promotions, and industry trends is key to excelling in this position. If you thrive in a fast-paced environment and are passionate about creating exceptional online shopping experiences, we’d love to hear from you.

## What you will do

- Management of the company's D2C and e-commerce operations across the EU region
- Full responsibility for the online stores, including artist and label stores on Shopify, and their integration with warehouse and ERP systems
- Creation and maintenance of product listings across the stores
- Coordination and management of the external logistics partner, including daily operational alignment
- Oversight of order fulfillment processes, ensuring accurate order, shipping, and payment status handling
- Management and continuous improvement of customer service processes, including the integration of new systems and tools for more efficient support
- Implementation of store front-end changes and optimizations
- Administration of D2C stock reservations and associated operational workflows
- Serve as the central point of contact for all EU e-commerce daily business

Who you are:

- Minimum of 3 years of experience in e-Commerce,
- Experience within the music industry is preferable
- Strong project management skills, with the ability to oversee multiple campaigns and meet tight deadlines.
- Collaboration and communication skills, with the ability to work effectively across marketing teams, clients, and other stakeholders.
- Excellent analytical and problem-solving skills
- Proficiency in Shopify and email marketing platforms is also preferable
- Fluent in written and spoken German and English

## About Sony Music

## Company Overview
- **One-liner**: Sony Music Entertainment is the recorded music and publishing arm of Sony Group, managing a global roster of artists and a vast catalog of music while operating one of the industry’s leading record labels and distribution platforms.
- **Entity Type**: Private (Wholly owned subsidiary of Sony Group Corporation)
- **Headquarters**: New York, New York, United States
- **Founded**: 1991 (as Sony Music Entertainment, following the acquisition of CBS Records)
- **Founders**: Not applicable (corporate division of Sony Group)

## Core Business
- **Primary industry**: Music – Recorded music, music publishing, artist services, and distribution.
- **Target customers**: B2B (streaming services, advertisers, film/TV studios); B2C (music fans via streaming, live events, merchandise); Enterprise (brand partnerships, sync licensing).
- **Mission statement**: “To shape what is coming next in music, technology, and culture” and “entertain and move people.”

## Products & Services
- **Record Labels (Columbia, Epic, RCA, Arista Nashville, etc.)**: A&R, recording, marketing, and promotion of artists across all genres.
- **Music Publishing (Sony Music Publishing)** : Administration of song rights, sync licensing, and songwriter development.
- **Distribution & Artist Services (The Orchard, AWAL)** : Digital distribution, marketing, and global reach for independent artists and labels.
- **Direct-to-Consumer (D2C)**: Merchandising, fan engagement platforms, and e‑commerce (Three Ten Merch, The Merch Collective).
- **Podcasting & Content**: Original podcast production and ad sales (Global Podcasting division).
- **Film & TV Sync**: Licensing music for media (SyncShop, Business & Legal Affairs teams).

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private subsidiary); Sony Group Corporation’s music segment reported revenue of approximately ¥1.6 trillion (~$10.6 billion) for FY2024 (ended March 2025).
- **Key Metric**: Annual Revenue (music segment) – ~$10.6 billion (FY2024) – as reported by Sony Group.
- **Notable Investors / Partners**: Parent company Sony Group Corporation; strategic partnerships with streaming platforms (Spotify, Apple Music, YouTube Music), film studios, and global brands.
- **Growth Signals**: Continued expansion through acquisitions (AWAL, Alamo Records, Somethin’ Else); growing podcast and D2C revenue; investment in emerging technology (AI, immersive audio); global headcount of thousands with active hiring across 20+ countries.

## Competitive Advantages
- **Vast, iconic catalog**: Ownership of the world’s largest music catalog (over 5 million songs) and rights to legendary artists (Bob Dylan, Bruce Springsteen, Queen, etc.).
- **End‑to‑end artist ecosystem**: From A&R and recording to publishing, distribution, merchandise, and sync – all under one roof.
- **Global scale & Sony synergy**: Access to Sony’s electronics, gaming (PlayStation), and entertainment divisions for cross‑promotion and technology innovations.
- **Deep industry relationships**: Long‑standing ties with streaming services, radio, live events, and media partners.

## Strategic Focus
- **Digital transformation**: Expanding direct‑to‑consumer channels, fan‑data analytics, and personalized experiences.
- **Emerging technology**: Investment in AI‑assisted music creation, spatial audio, and virtual concerts.
- **Global growth**: Strengthening presence in high‑growth markets (India, Latin America, Africa) via local labels and partnerships.
- **Diversified revenue**: Growing non‑streaming income through sync licensing, brand partnerships, podcasting, and live events.

## Why Work Here
- **Culture**: “Honour the creative journey” – a collaborative, creative environment that values insight, integrity, and imagination.
- **Career development**: Award‑winning 12‑month paid internship programs, global mobility, and internal learning opportunities.
- **Remote / Hybrid / Office**: Roles are posted for both in‑office (New York, Nashville, Los Angeles, London, Mumbai, Warsaw) and remote positions – policy varies by team and function.
- **Perks**: Competitive compensation, benefits, access to a global music community, and the chance to work directly with top artists.
- **Engineering & Data**: Growing data analytics, security, and engineering teams (e.g., Label Analytics, Cyber Security, Automation) – tech roles are integrated into a creative business.

## Sources
1. [Sony Music Global Job Board (Greenhouse)](https://job-boards.greenhouse.io/sonymusicentertainment/jobs/8239876002)
2. [Sony Music Careers](https://careers.sonymusic.com/jobs/)
3. [Inside Sony Music – Introducing Sony Music Careers](https://www.sonymusic.com/inside-sony-music/introducing-sony-music-careers/)
4. [Careers FAQ – Sony Music Careers](https://careers.sonymusic.com/how-we-hire/frequently-asked-questions/)
5. [Sony Music UK – Careers](https://www.sonymusic.co.uk/careers/)

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