---
title: 'eCommerce Operation Specialist- Compliance at Pattern'
canonical: 'https://feeny.ai/job/ecommerce-operation-specialist-compliance-pattern-pune-r0jdpd49b1sq'
type: 'job'
last_seen: '2026-10-18'
---

# eCommerce Operation Specialist- Compliance at Pattern

- **Company:** Pattern
- **Location:** Pune, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.lever.co/pattern/43b57fd6-fc82-4511-b474-6a8446b71c39

## Job description

Job Information

The eCommerce Operation Specialist - Compliance protects our marketplace seller accounts (mainly Amazon). The job is simple: keep listings live, stop policy violations before they happen, and protect our Account Health rating.

This role needs close attention to detail and fast action. You will fix listing issues, review content before it goes live, check the Account Health Dashboard (AHD) daily, and bring in the right people to close issues quickly. You will also support the Account Health Project Manager on other initiatives.

Essential Duties and Responsibilities

- Investigate and fix listing issues (suppressions, blocks, removals, pricing errors, policy flags) quickly, keep ASINs/listings live and sellable with minimal downtime, and fix root causes so issues don't repeat.
- Review product content — titles, bullet points, descriptions, images, and attributes — before it goes live, catching and flagging anything that could cause a policy or compliance violation.
- Monitor the Account Health Dashboard (AHD) and Voice of the Customer (VOC) Dashboard to keep the AH rating healthy with no banners, and flag and escalate any banner, warning, policy notice, or metric drop quickly with the right context.
- Work with EPM/SEM, the TIC agency, and other teams to resolve issues, track open items to closure, keep stakeholders updated, and be a reliable point of contact for account health questions.
- Help the Account Health Project Manager with ongoing projects and process improvements, handled as additional work alongside day-to-day (BAU) responsibilities.
- Own escalations from the Core Team, EPM/SEM, or other stakeholders from intake to resolution — checking documentation before filing appeals, managing cases with the marketplace (e.g., Seller Support, SAS-PSTAM, AHS, Account Manager), and keeping the escalating party updated on the Asana task.
- Handle urgent, business-critical issues ahead of routine work, respond quickly to situations affecting revenue, listings, or account health, and balance them with ongoing responsibilities.

## Qualifications

- Hands-on experience with Amazon Seller Central and account health management, with working knowledge of Amazon policies, listing/compliance rules, and the Account Health Dashboard (AHD).
- Strong attention to detail, problem-solving, and root-cause analysis skills — needed for content review and violation prevention.
- Proficient in verbal and written English communication, comfortable working with multiple stakeholders, and able to prioritize and manage several open issues at once with urgency.
- Experience with Microsoft Excel and Google Sheets, and opening, managing, and appealing cases with Seller Support.
- (Preferred) Experience across other marketplaces (e.g., Walmart, other regional Amazon marketplaces), writing appeals and Plans of Action (POA), and familiarity with e-commerce content and brand/compliance standards.

What Success Looks Like

- Listings stay live and the Account Health rating stays healthy and stable — few suppressions or downtime from preventable issues, and no banners on AHD.
- Fewer post-upload violations due to strong pre-upload content review.
- Fast, reliable issue resolution and clear follow-through with stakeholders.
- Real contributions to Account Health PM projects beyond daily work.

## About Pattern

## Company Overview
- **One-liner**: Pattern is a global ecommerce accelerator that helps consumer brands maximize sales across marketplaces like Amazon, Walmart, Target, and TikTok Shop using proprietary technology, data-driven insights, and operational expertise.
- **Entity Type**: Public (ticker: listed on Nasdaq in 2025)
- **Headquarters**: Lehi, Utah, USA
- **Founded**: 2013
- **Founders**: David Wright (CEO) and Melanie Alder (Co-Founder / Board Member)

## Core Business
- **Primary industry**: Ecommerce acceleration, marketplace management, D2C optimization
- **Target customers**: B2B – consumer brand companies (enterprise and mid-market) looking to grow on Amazon, Walmart, Target, eBay, Mercado Libre, and other global marketplaces
- **Mission or purpose**: “Accelerate global ecommerce for brands” – do whatever it takes to accelerate growth for partners

## Products & Services
- **Predict (Platform)**: All-in-one ecommerce acceleration platform (formerly TriGuardian) that provides pricing, inventory, advertising, and analytics tools.
- **Chessboard**: AI-powered marketplace strategy tool unveiled at Accelerate 2025.
- **GEO Scorecard**: Tool for optimizing geographic marketplace performance.
- **TrendVision**: Trend analysis and demand forecasting tool.
- **The Portal**: Centralized dashboard for brand partners to manage listings, ads, and data.
- **Fulfillment & Distribution**: Operates 8 global distribution centers to support marketplace logistics.
- **TikTok Shop Full-Service**: First full-service partner solution for TikTok Shop ecommerce.

## Market Standing
- **Valuation/Market Cap**: Valued at $2 billion after Series B in 2021 (double unicorn); now public – current market cap not provided in search results.
- **Key Metric**: Annual sales surpassed $1.4 billion; revenue not publicly broken out (public company financials pending).
- **Notable Investors/Partners**: Knox Lane Investments (led $225M Series B); also partnered with Amazon, Walmart, Target, eBay, Mercado Libre, Tmall, JD.
- **Growth Signals**: 
  - IPO on Nasdaq in 2025.
  - Headcount grew from 1,400 to 1,800+ (as of 2025).
  - Expanded from 18 global locations; opened offices in Singapore and India.
  - Named Inc. Global Power Partner, Deloitte Fastest-Growing Technology Company, Fast Company Most-Innovative Company.

## Competitive Advantages
- **Data-first approach**: All decisions driven by proprietary data analytics (Predict platform, AI tools) – “our edge is always found in the data.”
- **Global infrastructure**: 8 distribution centers + 18 global offices enable cross-border marketplace optimization.
- **Partner obsession**: Earned trust through impartial, measurable results; success tied to partner outcomes.
- **Proven scale**: Surpassed $1.4B in annual sales, proving ability to accelerate growth for large brands.
- **Patented technology**: Holds multiple tech patents for marketplace acceleration.

## Strategic Focus
- **AI-powered commerce**: Continued investment in AI tools (Chessboard, TrendVision) to help brands compete in an increasingly intelligent commerce landscape.
- **Global expansion**: Deepening presence in Asia-Pacific (Singapore, India) and Latin America.
- **TikTok Shop & social commerce**: Building first-mover advantage in emerging channels.
- **Retail media & advertising**: Expanding ad solutions for brand partners across marketplaces.

## Why Work Here
- **Culture**: Recognized as a “Most Loved Workplace®” – core values: Game Changers, Data Fanatics, Team of Doers, Partner Obsession.
- **Hybrid work**: In-office three days a week with intentional in-person collaboration; Lehi HQ includes an onsite fitness center, food trucks, yoga, and massage Mondays.
- **Benefits**: Unlimited PTO, fully vested 401(k) match up to 4% from day one, equity, paid parental leave, HSA match, medical/dental/vision, long-term disability.
- **Growth opportunities**: Regular feedback (weekly 1:1s), engagement surveys, open-door founders, and bonus KPIs tied to cross-team collaboration.
- **Diverse roles**: Opportunities in data science, engineering, operations, marketing, sales, and account management across 18 global locations.

## Sources
1. [pattern.com/careers](https://www.pattern.com/careers)
2. [pattern.com/about/our-story](https://www.pattern.com/about/our-story)
3. [pattern.com/about/leadership](https://www.pattern.com/about/leadership)
4. [mostlovedworkplace.com/companies/pattern](https://mostlovedworkplace.com/companies/pattern/)
5. [jobs.lever.co/pattern](https://jobs.lever.co/pattern)

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- [Accounting Internship](https://feeny.ai/job/accounting-internship-pattern-lehi-61dy4tcybrve) — Lehi, UT
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