---
title: 'Ecommerce Operations Specialist at Spotlight Media'
canonical: 'https://feeny.ai/job/ecommerce-operations-specialist-spotlight-media-colombia-fs365v9cxtf5'
type: 'job'
last_seen: '2026-09-13'
---

# Ecommerce Operations Specialist at Spotlight Media

- **Company:** Spotlight Media
- **Location:** Colombia
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2025-12-27
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/spotlight/9c0650dc-3bd3-4cf6-9a11-6ad2448223f2

## Job description

## About Spotlight Media

Spotlight Media is a leading TikTok Shop Partner agency, scaling some of the most recognizable brands in social commerce. We are a TikTok Shop–only agency-meaning everything we do, build, and hire for is focused on winning on this platform. We’ve helped brands launch, scale, and reach millions in GMV on TikTok Shop, and we believe the future of e-commerce is social. Our team is built around high-agency operators who take ownership, move fast, and grow into leaders. This is not a support role for the sake of support. It’s a training ground for future operators and Account Managers.

## Role Overview

This role is the execution and operations backbone for TikTok Shop accounts. You’ll work directly under an Account Manager, helping translate strategy into action, maintain shop health, coordinate cross-functional work, and ensure flawless execution across multiple client accounts.

## What You’ll Do

TikTok Shop Operations

- Register campaigns, flash sales, and backend promotions
- Execute day-to-day TikTok Shop backend operations, including:
- Campaign setup and monitoring
- Product and shop management
- In-system sampling workflows
- Content tracking and GMV delivery
- Coordinate sample orders and product logistics
- Support CRM campaign setup
- Monitor shop health, inventory status, listings, and campaign readiness
- Proactively flag operational risks or issues

Creator & Affiliate Operations

- Manage creator and affiliate communication and coordination
- Draft and maintain creator content guidelines and briefing documents
- Track sample requests, deliveries, posting status, and creator compliance
- Support affiliate and paid collaboration programs from sourcing through posting
- Oversee and guide VA execution related to creator communication, sampling, and data entry

Content & Ads Execution Support

- Identify strong-performing TikTok Shop content and surface top creatives
- Support creative rotation by flagging ads for testing or boosting
- Maintain content and performance documentation for cross-functional teams

Performance Tracking & Reporting

- Track and analyze key metrics including GMV, traffic, conversion rate, CTR, CTOR, and content volume
- Conduct funnel analysis and surface insights to improve performance
- Maintain accurate trackers, reports, and internal documentation
- Support weekly and monthly reporting for internal teams and brand partners

Cross-Functional Coordination

- Work closely with Ads, Creative, Operations, and external partners
- Support assortment launches, promotions, pricing updates, and campaign registrations
- Ensure alignment and smooth execution across all initiatives

Ideal Candidate Profile You’ll be a strong fit if you are:

- Full professional fluency in English. C1 or above
- Detail-oriented, organized, and execution-focused
- Comfortable juggling multiple campaigns, brands, and timelines
- Curious about social commerce, marketplaces, and creator-driven growth
- Proactive, resourceful, and able to take ownership of tasks end-to-end
- Coachable and eager to learn through hands-on execution

## Qualifications

- 1–3+ years of experience in social commerce, affiliate marketing, influencer marketing, ecommerce operations, or digital marketing
- Hands-on experience with TikTok Shop strongly preferred
- Experience with Amazon, Shopify, DTC, or other marketplaces is a plus
- Strong analytical skills; comfortable working with spreadsheets and dashboards
- Understanding of creator workflows, affiliate mechanics, and content-driven commerce
- Excellent written and verbal communication skills in English
- Ability to operate in a fast-paced, evolving environment with minimal oversight
- Growth mindset with interest in expanding scope over time

## Why Join Spotlight Media

- Work at the cutting edge of social commerce and TikTok Shop
- Real ownership and responsibility from day one
- Exposure to high-growth brands and creator ecosystems
- Collaborative, high-performance team culture

## About Spotlight Media

## Company Overview
- **One-liner**: A full-service TikTok Shop Partner Agency that cold-starts and scales 7+ figure e-commerce brands on TikTok Shop through strategy, creator management, paid media, and live shopping.
- **Entity Type**: Private (Startup)
- **Headquarters**: New York City, United States
- **Founded**: 2022
- **Founders**: Sam Habibi (Co-Founder)

## Core Business
- **Primary Industry**: Social Commerce / TikTok Shop Agency
- **Target Customers**: B2B; 7+ figure e-commerce brands already successful on Amazon, Shopify, or other channels looking to establish and scale on TikTok Shop.
- **Mission/Purpose**: To make TikTok Shop a reliable and primary sales channel for established e-commerce brands by providing an end-to-end growth partnership.

## Products & Services
- **Strategy & Shop Management**: Full operational management of a brand’s TikTok Shop, including product listing, pricing strategy, PDP optimization, and campaign sign-ups.
- **Paid Media**: Design and execution of paid media campaigns using whitelisted creator content (spark codes) to drive measurable GMV.
- **Affiliate Management**: Connecting brands with a large network of high-quality, L3+ creators, managing relationships, and scaling affiliate-driven sales.
- **Live Shopping**: Livestream sessions hosted in the company’s Los Angeles studio with trained hosts and pre-determined selling strategies.
- **Branded Content**: In-house content production team that creates storytelling-driven content to increase brand presence.
- **Custom Technology**: Proprietary AI tools and models built by the engineering team for automating creator outreach, analyzing creator performance, and matching the right creators with the right brands.

## Market Standing
- **Valuation**: Not publicly available (Private company)
- **Key Metric**: **$30M+** total GMV generated for clients; **1B+** impressions generated; **35+** brands cold-started from $0 to high 6-figure GMV.
- **Notable Investors/Clients**: Direct collaboration with TikTok as an official TikTok Shop Partner Agency. Notable client success stories include **Grüns** (one of the largest supplements brands on TikTok Shop), **Pavoi** (#1 Jewelry brand on TikTok Shop), **BRĒZ** (36,000+ units sold from initial launch), **The Fix** (doubled affiliate sales to ~60%), and **Neostrata** ($80k+ GMV in under a month).
- **Growth Signals**: Headcount grew **+45.5% YoY** (to 18 employees). Active job postings grew **+250% yearly**. Listed as one of TikTok Shop’s top 3 partner agencies within its first year.

## Competitive Advantages
- **Official TikTok Shop Partner Agency**: One of the first certified in 2023, providing early access to new features and insider strategies.
- **Strongest L3+ Creator Community**: Has built one of the largest networks of high-performing creators on the platform, a critical bottleneck for brand growth.
- **End-to-End Service Model**: Unlike agencies that specialize in one area (e.g., only ads or only content), Spotlight Media manages the entire TikTok Shop lifecycle, from strategy to live streaming to custom tech tools.
- **Proprietary AI Tools**: In-house engineering team builds custom AI models for creator matching and performance analysis, providing a data-driven edge over competitors.
- **Selective Client Partnership**: Only works with brands they believe in, ensuring high-quality case studies and focused execution.

## Strategic Focus
- **Scaling Brand Partnerships**: Actively onboarding more established e-commerce brands onto TikTok Shop.
- **Deepening TikTok Relationship**: Leveraging the close working relationship with TikTok to maintain a competitive advantage.
- **Building Proprietary Technology**: Continuing to invest in AI and automation tools to improve creator matching, content performance, and operational efficiency.
- **Expanding Live Commerce**: Scaling the live shopping studio in Los Angeles to drive higher GMV for clients.

## Why Work Here
- **High-Growth Environment**: As a young, rapidly scaling startup, employees have the opportunity to shape the company’s trajectory and work with top-tier e-commerce brands.
- **Impactful Role**: The work directly drives measurable outcomes—millions in GMV—for major brands, offering a clear sense of achievement.
- **Data & Tech Focus**: The company values engineering and data, with an in-house team building proprietary AI tools, appealing to those interested in the intersection of tech and commerce.
- **Remote & Global Team**: Team members are distributed across the US (New York, Los Angeles), Colombia, India, and Vietnam, offering a flexible work environment.
- **Strong Growth Trajectory**: With headcount growing 45% YoY and job postings up 250% yearly, the company is actively investing in talent. Open roles include Account Managers, Creator Managers, and Ecommerce Operations Specialists.
- **Culture**: Described as "growth-obsessed, outcome-driven, and backed by data." The company focuses on sustainable creator partnerships and long-term brand success.

## Sources
1. [tryspotlight.co](https://tryspotlight.co/)
2. [LinkedIn - Spotlight Media](https://www.linkedin.com/company/try-spotlight)
3. [tryspotlight.co - Case Studies Page](https://tryspotlight.co/page)
4. [Jobs.ashbyhq.com - Spotlight Media](https://jobs.ashbyhq.com/spotlight/0ea8f157-98fa-4fee-9799-186890b3d7b8)
5. [NetInfluencer.com - Spotlight Media Feature](https://www.netinfluencer.com/spotlight-media-sam-habibi/)

## Other roles at Spotlight Media

- [TikTok Shop Account Manager - Los Angeles](https://feeny.ai/job/tiktok-shop-account-manager-los-angeles-spotlight-media-los-angeles-0bjpdej71d96) — Los Angeles, CA
- [TikTok Shop Content Strategist](https://feeny.ai/job/tiktok-shop-content-strategist-spotlight-media-united-states-9edmkpk3mvj4) — United States
- [Senior Client Partnerships Manager - NYC](https://feeny.ai/job/senior-client-partnerships-manager-nyc-spotlight-media-new-york-1wj5j6gyg3ey) — New York, NY
- [HR Generalist & Talent Acquisition Specialist](https://feeny.ai/job/hr-generalist-talent-acquisition-specialist-spotlight-media-united-states-qwe1vrg5ywwq) — United States
- [Creator Campaign Coordinator](https://feeny.ai/job/creator-campaign-coordinator-spotlight-media-colombia-w6vsdm2gj29d) — Colombia
- [Account Manager - New York](https://feeny.ai/job/account-manager-new-york-spotlight-media-new-york-brrfvsh76vp1) — New York, NY