--- title: 'Ecosystem Partner Manager at Glia' canonical: 'https://feeny.ai/job/ecosystem-partner-manager-glia-united-states-acdrhd6gs8sr' type: 'job' last_seen: '2026-09-12' --- # Ecosystem Partner Manager at Glia - **Company:** Glia - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-19 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.ashbyhq.com/glia/bb6e75d0-6ac1-4907-b9bb-1e98c4e1ae5c ## Job description ## About Glia Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at [glia.com](http://glia.com). The Role: We are looking for an Ecosystem Partner Manager to join our Alliances & Channels team and own the full lifecycle of Glia's ecosystem partnerships. Glia currently works with a growing portfolio of technology partners across the contact center and customer experience landscape. This person will manage those relationships end to end and help us expand the ecosystem with new strategic partners. You will act as the connective tissue between our partners and Glia's internal teams. That means working closely with the SVP of Alliances on commercial strategy, with Legal on agreements, and with Product, Product Marketing, and Sales Enablement to bring new integrated partners to market. This is a high-ownership role for someone who combines commercial instincts with real program management discipline. The role is remote and open to candidates anywhere in the US, with up to 30% travel for partner meetings and industry events. Partner Onboarding & Commercial Management - Lead the end-to-end onboarding lifecycle for ecosystem partners, from initial outreach and fit assessment through commercial agreement, contract execution, and joint go-to-market planning. - Partner with the SVP of Alliances to structure new partner commercial models (resale, white-label, OEM, referral) and with Legal to review, negotiate, and finalize partner terms and agreements. Cross-Functional Launch & Program Management - Build and execute comprehensive launch plans for new integrated ecosystem partners, serving as the central project manager across Product, Product Marketing, and Sales Enablement. - Drive alignment and accountability across cross-functional teams without direct reporting authority to keep milestones on schedule. Sales Enablement & Content Creation - Build and maintain central sales enablement resources so internal teams are fully equipped to position and sell each ecosystem partner. - Develop initial and ongoing enablement plans that communicate each partner's value proposition, commercial structure, requirements, and processes to the field. Ongoing Partner Management & Pipeline Tracking - Establish and manage an ongoing communication cadence with established ecosystem partners. - Track and maintain active joint deal pipelines for key partners to ensure visibility into opportunities at every stage. Resold Product Deal Operations & Sales Support - Serve as the internal deal partner for resold partner products, connecting reps across organizations, guiding them through commercial deal nuances, and overseeing commercial accuracy and process throughout the sales cycle. Qualifications: - Experience: 5+ years managing ecosystem or technology partnerships in a B2B SaaS environment, ideally owning partner relationships end to end. - Cross-Functional Influence: Proven ability to lead initiatives and hold stakeholders across Sales, Legal, Product, and Marketing accountable without formal authority. - Commercial & Contractual Acumen: Experience navigating commercial structures such as resale, referral, and revenue-share, and partnering with Legal to negotiate agreement terms. - Operational Rigor: Strong attention to detail with comfort handling deal support, verifying order forms and pricing configurations, and documenting discount structures. - Program & Launch Management: Demonstrated success building structured project plans, managing multi-partner pipelines (active, contracting, and inactive), and executing launches that span multiple departments. - Technical Translation: Conceptual understanding of software integrations and APIs, with the ability to bridge conversations between internal product and engineering teams and external partner counterparts. - Communication: Clear, confident communicator with executives, field teams, and external partner stakeholders alike. Nice to Have: - Background in CCaaS, contact center, or customer experience technology. Much of Glia's partner ecosystem lives in this space. - Familiarity with financial technology, banking, or credit union software. - Experience in a partner-led or channel sales motion, including supporting reps through co-sell or resell deals. - Experience with CRM-based pipeline management and partner tooling (e.g., Salesforce, PRM platforms). Benefits: - Stock options and competitive salary - Professional development support, including trainings, courses, conferences, and books - Access to the latest tools and equipment you’ll need - Sports compensation and reimbursement for therapy and counseling sessions - Team events, including annual employee awards, internal hackathons, and events ranging from cooking activities to the Glia Olympic Games - A diverse, international team representing 25 countries Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, genetic Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. The Glia Talent Acquisition team uses @[glia.com](http://glia.com) and @[gliatalent.com](http://gliatalent.com) email addresses for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our [Recruitment Privacy Notice page](https://www.glia.com/eu-recruitment-privacy-notice) or contact our talent team via talent@glia.com ## About Glia ## Company Overview - **One-liner**: Glia provides a unified AI-powered platform for customer interactions, purpose-built for the banking industry, enabling financial institutions to unify voice, digital, and AI to improve service and efficiency. - **Entity Type**: Private (Growth Stage) - **Headquarters**: New York, NY, USA - **Founded**: 2012 - **Founders**: Dan Michaeli (CEO) and Justin DiPietro (CTO) ## Core Business - **Primary industry/industries**: Banking AI, Customer Service Software, Financial Technology (Fintech) - **Target customers**: B2B, specifically regional and community banks and credit unions (Financial Institutions) - **Mission or purpose statement**: To help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. ## Products & Services - **Glia AI Platform**: A unified, AI-powered platform for customer interactions, purpose-built for banking. It unifies voice, digital, and AI on a single platform. - **ChannelLess® Architecture**: A proprietary architecture that eliminates the friction of traditional customer service by unifying voice and digital on one AI-powered platform, ensuring no data is lost during transfers between human and AI. - **AI for All™ Suite**: An AI suite that enhances the entire interaction journey, from self-service to agent and manager tools, designed to deliver proven ROI. - **Voice AI**: A voice solution that is 50% faster than the nearest competitor, with human-like responsiveness and low latency. - **Virtual Assistants**: AI-powered self-service tools designed for banking interactions. ## Market Standing - **Valuation/Market Cap**: Not publicly available (Private company) - **Key Metric**: Total Funding (Not publicly available in search results) - **Notable Investors/Partners**: Not explicitly listed in search results, but the company serves 700+ banks, credit unions, and financial institutions. - **Growth Signals**: The company reports 10 billion+ successful interactions, serves 700+ financial institutions, and has a workforce across 10 countries. It was recognized as a Great Place to Work in 2025 and 2026. ## Competitive Advantages - **Purpose-built for banking**: The platform is specifically engineered for the unique needs of financial institutions, with 1,000+ pre-built banking journeys and a zero-hallucination guarantee for AI. - **ChannelLess® Architecture**: A proprietary architecture that unifies voice, digital, and AI, ensuring seamless handoffs and no data loss. - **Fastest Voice AI**: Claims to be 50% faster than the nearest competitor. - **Industry-first guarantee**: Offers a zero-hallucination and prompt injection guarantee for its banking AI. - **Transparent Pricing**: "Priceless Pricing™" model with no hidden fees, no limits on seats, minutes, or AI. ## Strategic Focus - **Deepen AI capabilities**: Continue to lead in banking-specific AI with a focus on zero-hallucination guarantees and human-like interactions. - **Expand market share**: Grow its base of 700+ financial institution clients, particularly regional and community banks and credit unions. - **Drive ROI for clients**: Help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. - **Maintain industry leadership**: Leverage its purpose-built platform and proprietary architecture to stay ahead of generic AI and contact center solutions. ## Why Work Here - **Award-winning culture**: Certified as a Great Place to Work, with 92% of employees saying it's a great place to work (vs. 57% at a typical U.S. company). Ranked #20 on Fortune's Best Workplaces in New York™ 2026 and #30 on Fortune's Best Workplaces in Technology™ 2025. - **High employee trust**: 99% feel welcome when they join, 95% believe employees are entrusted with real responsibility, 94% say management is competent, and 93% believe management is honest and ethical. - **Global and remote-friendly**: Workforce across 10 countries, with many remote positions available across the US, Canada, Estonia, Mexico, Poland, Portugal, and Spain. - **Strong values**: Culture built on PACE values (Proactive, Adaptable, Curious, Excellent) with a strong emphasis on DEI. - **Competitive benefits**: Offers competitive salary, high-growth environment, referral bonuses, and team/company-wide events. - **Open roles**: 38 open positions across Engineering, Sales, Customer Success, Marketing, and Operations, with a mix of remote, hybrid, and on-site options. ## Sources 1. [glia.com](https://www.glia.com/) 2. [glia.com/careers](https://www.glia.com/careers) 3. [glia.com/about](https://www.glia.com/about) 4. [jobs.ashbyhq.com/Glia](https://jobs.ashbyhq.com/Glia) 5. 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