---
title: 'eCW Business Systems Analyst at NeueHealth'
canonical: 'https://feeny.ai/job/ecw-business-systems-analyst-neuehealth-remote-598hw4peb4pb'
type: 'job'
last_seen: '2026-10-12'
---

# eCW Business Systems Analyst at NeueHealth

- **Company:** NeueHealth
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-12
- **Apply:** https://job-boards.greenhouse.io/neuehealth/jobs/6219463004

## Job description

## WHO WE ARE

NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.

NeueHealth delivers clinical care to health consumers through our owned clinics – Centrum Health and Premier Medical – as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all.

Job Summary

We are seeking an experienced eCW Business Systems Analyst to implement, support, optimize, and enhance our eClinicalWorks — eCW — Electronic Health Record and Practice Management systems. This role will serve as a liaison between clinical, operational, revenue cycle, and technical teams to analyze business needs, document requirements, improve workflows, and support system configuration, testing, training, and issue resolution.

The ideal candidate has strong healthcare operations knowledge, hands-on experience with eClinicalWorks, and the ability to translate business requirements into effective system solutions.

## Key Responsibilities

- Serve as the primary business analyst for eClinicalWorks EHR and Practice Management workflows.
- Partner with clinical, administrative, billing, and IT stakeholders to gather, analyze, and document business requirements.
- Evaluate current workflows and recommend process improvements using eCW functionality.
- Support configuration, maintenance, and optimization of eCW modules, templates, order sets, forms, reports, and workflows.
- Analyze system issues, troubleshoot problems, and coordinate resolution with internal teams and eCW support.
- Document functional specifications, workflow diagrams, test scripts, user stories, and business process documentation.
- Assist with system upgrades, patches, enhancements, and new feature implementations.
- Conduct user acceptance testing — UAT — and validate system changes before production deployment.
- Support data analysis, reporting, dashboards, and operational metrics using eCW reporting tools or related systems.
- Provide training, guidance, and support to end users on eCW workflows and best practices.
- Work closely with revenue cycle teams to support billing, claims, eligibility, scheduling, referrals, and payment workflows.
- Ensure system changes comply with healthcare regulations, HIPAA requirements, and organizational policies.
- Participate in project planning, status updates, risk identification, and implementation activities.
- Maintain strong documentation of system configurations, workflows, issues, and resolutions.

Required Qualifications

- Bachelor’s degree in Healthcare Administration, Information Systems, Business, Computer Science, or related field; equivalent experience may be considered.
- 3+ years of experience as a Business Systems Analyst, Clinical Systems Analyst, or Healthcare IT Analyst.
- Hands-on experience with eClinicalWorks — eCW EHR and/or Practice Management systems.
- Strong understanding of healthcare clinical workflows and/or ambulatory practice operations.
- Experience gathering requirements, documenting workflows, and supporting system enhancements.
- Knowledge of EHR configuration, testing, issue resolution, and end-user support.
- Familiarity with HIPAA and healthcare data privacy requirements.
- Strong analytical, problem-solving, and communication skills.
- Ability to work with cross-functional teams including clinicians, front office, billing, IT, and leadership.
- Proficiency with Microsoft Office tools such as Excel, Visio, PowerPoint, and Word.

## Preferred Qualifications

- Experience supporting eCW upgrades, migrations, or implementation projects.
- Knowledge of revenue cycle workflows including scheduling, eligibility, claims, coding, billing, denials, and payments.
- Experience with reporting tools, SQL, dashboards, or healthcare analytics.
- Understanding of HL7 interfaces, APIs, lab interfaces, and interoperability standards.
- Experience with patient portals, telehealth, referrals, document management, and care coordination workflows.
- Certification or training in eClinicalWorks is a plus.
- Experience working in ambulatory care, physician group, or multi-specialty practice environment.

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

## About NeueHealth

## Company Overview
- **One-liner**: NeueHealth is a value-driven healthcare company that aligns the interests of health consumers, providers, and payors to deliver high-quality, coordinated care across the ACA Marketplace, Medicare, and Medicaid.
- **Entity Type**: Public (NYSE: NEUE) – acquired by New Enterprise Associates in December 2024
- **Headquarters**: Doral, Florida, United States
- **Founded**: 2021 (IPO date; predecessor Bright Health Group founded earlier)
- **Founders**: Not publicly listed as a single founder entity; leadership includes G. Mike Mikan (CEO) and Robert J. Sheehy (Executive Chairman)

## Core Business
- **Primary industry**: Healthcare – value-based care delivery and provider enablement
- **Target customers**: Health consumers (patients), independent providers/medical groups, and payors (health plans, government programs)
- **Mission or purpose**: "Driving value in healthcare for all" – making high-quality, coordinated healthcare accessible and affordable to all populations

## Products & Services
- **NeueCare**: A value-driven care delivery business that manages risk in partnership with external payors. Operates 66 owned primary care clinics (in-person and virtual) in Florida and Texas, with embedded pharmacy, laboratory, radiology, and population health focused specialty services. Serves ACA Marketplace, Medicare, and Medicaid populations.
- **NeueSolutions**: A provider enablement business offering technology, services, and clinical care solutions to independent providers and medical groups. Helps them succeed in performance-based arrangements through financial alignment, population health tools, and partnerships with leading health plans and government programs (including CMMI’s ACO REACH program). Serves approximately 42,000 value-based care consumers.

## Market Standing
- **Valuation/Market Cap**: Acquired by New Enterprise Associates in December 2024 for $1.3 billion (private now). Prior public market cap varied.
- **Key Metric**: Annual Revenue of approximately $890 million (latest available); manages $2.5 billion in medical expense; serves 600,000+ health consumers; works with 3,000+ affiliated providers and 21 payor partners.
- **Notable Investors/Partners**: Parent company is New Enterprise Associates, Inc. (NEA). Key payor partners include leading health plans and government programs (Medicare, Medicaid, ACA Marketplace).
- **Growth Signals**: Acquired Centrum Health in July 2021; headcount of ~106 employees with +4.5% yearly growth; 26,171 LinkedIn followers (+3.6% yearly); 8 active job postings (though down 85.2% year-over-year, indicating post-acquisition consolidation).

## Competitive Advantages
- **Value-driven alignment**: Uniquely aligns interests of consumers, providers, and payors to drive value, rather than volume.
- **Integrated care model**: Owns clinics (NeueCare) and enables external providers (NeueSolutions), creating a hybrid delivery system with embedded pharmacy, lab, and specialty services.
- **Risk management expertise**: Deep experience in performance-based arrangements, including participation in CMMI’s ACO REACH program.
- **Scale and reach**: Serves hundreds of thousands of consumers across multiple insurance programs (ACA, Medicare, Medicaid) with a national provider network.

## Strategic Focus
- **Current priorities**: Advancing value-driven, consumer-centric care; expanding NeueCare clinics in Florida and Texas; deepening NeueSolutions provider enablement tools and partnerships; integrating post-acquisition operations under NEA ownership.
- **Direction for growth**: Scaling performance-based arrangements with payors, increasing the number of affiliated providers, and improving health outcomes for all populations served.

## Why Work Here
- **Culture highlights**: "Transforming healthcare to make it work the way it should for everyone" – mission-driven environment focused on positive impact. Collaborative work environment with supportive clinical staff (e.g., dedicated Medical Assistant for providers).
- **Remote/hybrid/office policy**: Several roles listed as "Work from home" (e.g., UM Coordinator, Associate, Affiliate Growth). Clinics require in-person presence. Hybrid likely for corporate roles.
- **Notable perks**: Comprehensive benefits including flexible medical/dental/vision plans, virtual visits, Health Savings Account company contributions, 401(k) with competitive match, flexible paid time off, company holidays, Employee Assistance Program (counseling, legal/financial advice). For providers: Monday–Friday schedule with limited/compensated on-call time, guaranteed base salary with annual bonus, sign-on bonus eligibility, annual CME reimbursement.
- **Engineering/technical culture**: Small but growing AI engineering team (Director of AI Engineering listed); technical roles in product, project management, and consulting. Talent drawn from UnitedHealth Group, Bright Health, Optum, Centrum Health, and PwC.

## Sources
1. [NeueHealth.com](https://neuehealth.com/)
2. [NeueHealth Careers Page](https://neuehealth.com/careers)
3. [LinkedIn – NeueHealth](https://www.linkedin.com/company/neuehealth)
4. [Reuters – NeueHealth Inc](https://www.reuters.com/markets/companies/NEUE.N)
5. [NEA Careers – NeueHealth Jobs](https://careers.nea.com/jobs/bright-health)

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