--- title: 'EDI Support Engineer at Cleo (India)' canonical: 'https://feeny.ai/job/edi-support-engineer-cleo-india-bengaluru-qfk2pr6pnss4' type: 'job' last_seen: '2026-10-14' --- # EDI Support Engineer at Cleo (India) - **Company:** Cleo (India) - **Location:** Bengaluru, India - **Posted:** 2026-02-25 - **Last confirmed live:** 2026-10-14 - **Apply:** https://job-boards.greenhouse.io/cleoindia/jobs/4663100005 ## Job description Support Engineer at Cleo (India) Bengaluru Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry’s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow.  In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years. Responsibilities will include but not be limited to: Mandatory Skills: - Experience with EDI mapping (EDI to XML, EDI to flat file etc.) - Good understanding of ANSI X12 and EDIFACT standards. - Experience with XML, flat files and spreadsheets. - Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s. - Team player with good written and verbal communication skills. - Analytical and problem-solving skills. Desired Skills: - Exposure to basic API concepts - Exposure to basic database concepts and SQL queries. Preferred Skills: - Experience in B2B/EDI Support role - Experience in Cleo Products Key Responsibilities: - Manage the CIC environment within Cleo B2B Cloud systems. - Respond to incidents and/or event-driven alerts and troubleshoot customer issues. - Investigate data related EDI issues and inform the customers with the root cause. - Bug-fixes for the EDI translation issues identified in production. - Trading partner on-boarding and creation of SFTP/AS2 setups. - Work effectively with other internal departments to ensure the highest level of support for customers. - Timely escalation of critical issues. - Exhibit a sense of ownership of customer systems and work on issues until completely resolved. Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ## About Cleo (India) ## Company Overview - **One-liner**: Cleo provides a cloud-based supply chain orchestration platform that connects and integrates business ecosystems through EDI, API, and non-EDI transactions. - **Entity Type**: Private - **Headquarters**: Global headquarters not specified in provided sources; major development and support office in Bengaluru, India. - **Founded**: Year not publicly available from provided sources. - **Founders**: Not publicly available; current CEO is Mahesh Rajasekharan. ## Core Business - **Primary industries**: Supply chain orchestration, integration platform as a service (iPaaS), EDI/B2B integration, logistics and fulfillment. - **Target customers**: B2B, enterprise organizations with complex trading partner ecosystems; also serves mid-market and direct-to-consumer businesses. - **Mission/purpose**: “Deliver a new era of supply chain intelligence” by enabling end-to-end visibility, automation, and AI-driven insights across the supply chain. ## Products & Services - **Cleo Integration Cloud**: A unified platform for real-time and batch integrations across API, EDI, and non-EDI use cases. Includes no-code trading partner onboarding, any-to-any data transformation, and pre-built connectors for ERP, TMS, WMS, eCommerce, and marketplaces. - **Cleo Network**: A pre-connected network of thousands of trading partners, enabling rapid onboarding via API, EDI, or web portal. - **Managed Services**: Expert-led implementation, support, and consulting services for customers who need assistance with integration projects. - **Cleo Insights & Dashboards**: Forward-looking intelligence, forecasting, and personalized dashboards for end-to-end visibility into supply chain integrations. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company). - **Key Metric**: Annual recurring revenue not publicly available; total funding not disclosed. The company reports 4,000+ customers worldwide and a 95% renewal rate. - **Notable Investors/Partners**: Not listed in provided sources; leadership team includes Mahesh Rajasekharan (CEO), Sameer Katiyar (CFO), John Thielens (CTO), and others. - **Growth Signals**: Cleo states it has grown “5x in 5 years” and is recognized as a G2 leader in its category. The Bengaluru office (India Development Centre) has 85 employees and is actively hiring for implementation, support, and sales roles. ## Competitive Advantages - **End-to-end visibility**: Single platform covering planning, sourcing, logistics, and fulfillment. - **No-code/low-code capabilities**: Self-service transformation engine and pre-built partner profiles reduce manual scripting and accelerate onboarding. - **AI integration**: Infusing AI into the platform, network, and applications to turn billions of data points into actionable insights. - **High retention**: 95% renewal rate indicates strong customer satisfaction and stickiness. - **Network effects**: The Cleo Network provides a pre-connected ecosystem of thousands of trading partners, lowering barriers for new customers. ## Strategic Focus - **AI-driven supply chain intelligence**: Moving beyond experimentation to practical, profitable AI implementation. - **Expanding platform capabilities**: Continued investment in connectors, automation, and real-time analytics. - **Scaling global operations**: Growing the India development centre and hiring across engineering, professional services, and customer success. ## Why Work Here - **Culture**: Emphasizes strategic influence, innovation, sustainability, and inclusive community. Values include commitment to people, customers, results, and innovation. - **Remote/hybrid policy**: The Bengaluru office offers remote options (e.g., night shift roles are fully remote). The company has offices in dozens of cities globally. - **Growth opportunities**: Leadership development programs, executive mentorship, internal mobility, and rotational opportunities. - **Tech stack**: Modern integration technologies (EDI, API, SQL, XML, AS2, SFTP, REST) and exposure to AI/automation. - **Perks**: Not detailed in provided sources, but careers page highlights “world-class programs” and a focus on employee recognition and impact. ## Sources 1. [Cleo About Page](https://www.cleo.com/company/about-cleo) 2. [Cleo Homepage](https://www.cleo.com/home) 3. [Cleo India Careers (Greenhouse)](http://job-boards.greenhouse.io/cleoindia) 4. [Cleo Bengaluru Office (The Org)](https://theorg.com/org/cleo-com/offices/bengaluru) 5. [EDI Senior Implementation Engineer Job Posting](https://job-boards.greenhouse.io/cleoindia/jobs/4663138005) ## Other roles at Cleo (India) - [Implementation Engineer- Night Shift](https://feeny.ai/job/implementation-engineer-night-shift-cleo-india-bengaluru-pbsf8yf09w0j) — Bengaluru, India - [Principal Software Engineer](https://feeny.ai/job/principal-software-engineer-cleo-india-bengaluru-gzvdfrs0tfk8) — Bengaluru, India - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-cleo-india-bengaluru-pwpesk2azmyb) — Bengaluru, India - [Senior Support Engineer](https://feeny.ai/job/senior-support-engineer-cleo-india-bengaluru-26jvb1rehzr4) — Bengaluru, India - [EDI Senior Implementation Engineer](https://feeny.ai/job/edi-senior-implementation-engineer-cleo-india-bengaluru-bjpjfwtn0m50) — Bengaluru, India - [Principal Implementation Engineer](https://feeny.ai/job/principal-implementation-engineer-cleo-india-bengaluru-4q2sd5dcr5br) — Bengaluru, India