---
title: 'EDI Team Lead at Prompt'
canonical: 'https://feeny.ai/job/edi-team-lead-prompt-remote-tgxvk67mc0pm'
type: 'job'
last_seen: '2026-10-13'
---

# EDI Team Lead at Prompt

- **Company:** Prompt
- **Location:** Remote
- **Compensation:** $65k–$80k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.ashbyhq.com/prompt/18741077-929b-4c84-ae8e-dc88639e1815

## Job description

Job Title: EDI Team Lead Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on an EDI Team Lead to help lead some of our EDI Analysts as we continue to scale our Success team! The Role: Prompt has an industry-leading Success team. We are looking for a process focused, highly motivated teammate to help manage the EDI team! You will report to the Manager of EDI Success. This role poses an opportunity to work in a hybrid people manager/individual contributor role while Prompt continues to scale!

Why work for Prompt?

- BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
- Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
- Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
- Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)

Key Responsibilities:

- Interview, hire and onboard new EDI Analysts partnering with our internal onboarding team
- Connect with your direct reports weekly related to any support they need with current customers or any operational blockers; regularly monitor and evaluate team performance, providing feedback and coaching.
- Proactively Identify areas for process improvement and surface trends and recurring pain points as well as recommendations to senior leadership.
- Own end-to-end EDI relationship management for your assigned book of accounts, leading customer kick off meetings for deals that are assigned to you and delegating to your team as needed for assistance
- Join customer meetings with your direct reports in order to coach on communication and product knowledge
- Serve as the primary escalation point for complex or sensitive client EDI/ERA issues, resolving them directly when stakes require it and coaching your team to build the judgement to own similar situations independently over time
- Provide ongoing training, coaching, mentorship and performance reviews for your direct reports partnering with the Manager of EDI Success as needed.
- Support the rollout of new EDI workflows, tools and processes, ensuring your team is prepared to guide customers through changes.
- Collaborate with BSM and CSM teams to review trends and cross-functional escalations.
- Provide leadership to your direct reports related to coaching in product functionality, or delegate teaching opportunities to team members with the appropriate expertise
- Escalate personnel issues as needed to the Manager of EDI Success
- Take on additional responsibilities as needed, demonstrating flexibility and a proactive approach to achieving team and company objectives.

Minimum Requirements:

- 2–5 years of hands-on experience with healthcare Electronic Data Interchange (EDI) and Electronic Remittance Advice (ERA)
- Working knowledge of ANSI X12 transactions, including 837 claims, 835 remittances, 277 claim status, and 999 acknowledgments, with the ability to read raw files and pinpoint why a claim or file was rejected
- Proven experience completing provider EDI and ERA enrollments with payers, including troubleshooting enrollments that stall or get denied
- Proven people-leadership instincts: able to build trust-based relationships, delegate effectively, and lead team meetings to educate on process and product
- Demonstrated track record of proactively identifying issues and driving solutions without waiting for direction
- Must be highly proficient in both written and verbal communication skills, comfortable navigating difficult conversations both internally and externally and communicating effectively across teams
- Highly motivated to work in a fast paced, dynamic environment where you will need to work outside normal working hours at times, able to juggle multiple projects, shift gears quickly, meet deadlines, and own your workload with professional composure
- Proficient skills in Word, Excel, PowerPoint, Google Workspace, Slack with genuine enthusiasm for learning new software
- Possess a growth mindset - desire to continually improve your people leading skills
- Demonstrate ability to pause, reflect, and circle back to internal teammates when a tense situation arises or when you are not sure of an answer
- Communicate to leadership for assistance when needed
- Be comfortable owning your own workload

Nice to Have:

- Experience at a clearinghouse, revenue cycle management company, or healthcare billing software company
- Background in outpatient rehab (PT, OT, SLP) or chiropractic billing
- Experience building or documenting team processes, playbooks, or training materials
- Familiarity with clearinghouse portals and payer enrollment platforms
- Experience leading a team through rapid growth or organizational change

Perks - What you can expect:

- Competitive salaries
- Remote/hybrid environment
- Potential equity compensation for outstanding performance
- Flexible PTO
- Company-wide sponsored lunches
- Company paid disability and life insurance benefits
- Company paid family and medical leave
- Medical, dental, and vision insurance benefits
- Discounted pet insurance
- FSA/DCA and commuter benefits
- 401k
- Complimentary subscription to digital fitness classes and wellness content
- Recovery suite at HQ – includes a cold plunge, sauna, and shower

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees. Prompt Therapy Solutions, Inc is an E-Verify Employer.

## About Prompt

## Company Overview
- **One-liner**: A unified, all-in-one practice management and electronic medical records (EMR) platform designed exclusively for outpatient rehabilitation clinics (physical therapy, occupational therapy, speech therapy).
- **Entity Type**: Private (Series A)
- **Headquarters**: Hoboken, New Jersey, USA
- **Founded**: 2017
- **Founders**: Adam Baliatico and Mike (full surname not publicly disclosed)

## Core Business
- **Primary Industry**: Healthcare technology (outpatient rehab EMR/practice management)
- **Target Customers**: Physical therapy clinics (independent and enterprise), occupational therapy practices, speech-language pathology practices; B2B serving small-to-midsize businesses and large multi-location enterprises.
- **Mission / Purpose**: Empower clinics with one unified solution to practice management so providers can spend less time on administrative work and more time caring for patients.

## Products & Services
- **Prompt Platform (Core EMR & Practice Management)**: An all-in-one SaaS platform that replaces six or more separate software systems. Modules include:
  - **Scheduling & Intake** – Online booking, automated reminders, kiosk check-in.
  - **Clinical Documentation** – EMR with customizable templates, electronic flowsheets, progress tracking.
  - **Billing & Revenue Cycle Management** – Integrated billing, claims management, revenue optimization.
  - **Patient Engagement** – Home exercise programs, secure messaging, patient portal.
  - **Analytics & Reporting** – Clinic performance dashboards, business intelligence.
- **Acquired Capabilities**:
  - **OnusOne** (acquired Oct 2024) – Compensation modeling and incentive management for rehab therapy practices.
  - **PredictionHealth** (acquired Jun 2025) – AI-driven analytics and predictive insights for clinical and operational outcomes.

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private company).
- **Key Metric**:
  - **Total Funding**: $6.04M (Series A, June 2023)
  - **Annual Revenue**: Not publicly available.
- **Notable Investors / Partners**: Not disclosed. The Series A round was completed with institutional investors, names undisclosed.
- **Growth Signals**:
  - Employee headcount: ~275 (as of mid-2026), up 65% year-over-year.
  - Over 24 product updates released in a single period, driven by customer feedback.
  - Two strategic acquisitions (OnusOne, PredictionHealth) in the last 18 months.
  - Rebranded from “Prompt EMR” to “Prompt Health” in June 2025 to reflect an expanded platform vision.
  - Customer base includes both independent clinics and large national enterprises.

## Competitive Advantages
- **Single-platform approach**: Eliminates the need for multiple disparate systems (scheduling, documentation, billing, patient engagement, analytics) – a key differentiator in the fragmented rehab-EMR market.
- **Deep vertical focus**: Built from the ground up for outpatient rehab, not a generic EMR adapted for the space.
- **Customer-obsessed culture**: Product roadmap is directly driven by user feedback; company claims to have spent thousands of hours with clinic owners and staff before building version 1.0.
- **Rapid iteration & AI integration**: Continuous releases and recent AI capabilities (via PredictionHealth) keep the platform modern.
- **Enterprise scale**: Proven ability to serve large multi-location rehab groups.

## Strategic Focus
- **Unified platform expansion**: Continue consolidating all practice management needs (including compensation, AI-driven insights) into a single system.
- **AI and automation**: Leverage machine learning to improve clinical decision support, billing accuracy, and patient outcomes.
- **Scaling operations**: Automate onboarding and infrastructure to support rapid customer growth while maintaining near-perfect uptime.
- **Customer success & retention**: Invest in client success teams and business coaching to help clinics grow revenue.

## Why Work Here
- **Culture**: Customer obsession, open communication, “debate then commit”, honesty and integrity, taking ownership.
- **Work Environment**: Fully remote-friendly with a hub office in Hoboken, NJ. In-office perks include a pop-a-shot leaderboard and company-hosted Friday lunches.
- **Growth & Impact**: Employees at all levels (interns to leadership) can make a direct impact. Equity incentives based on performance.
- **Team Size & Dynamism**: ~275 employees with a startup-like pace; collaborative, no voice goes unheard.
- **Engineering Culture**: Modern tech stack (React, TypeScript, Python, DataDog, Power BI, etc.); roles open for senior DevOps, data engineers, full-stack engineers. Emphasis on product-driven development.

## Sources
1. [promptemr.com/company](https://promptemr.com/company/)
2. [promptemr.com/careers](https://www.promptemr.com/careers?ashby_jid=9240a16b-fd18-4a98-88f5-95c4b90b9a42)
3. [linkedin.com/company/promptemr](https://www.linkedin.com/company/promptemr)
4. [tracxn.com/d/companies/prompt](https://tracxn.com/d/companies/prompt/__yk8nuHbnJ5cLYs8gpxVUrQnJJmT_DJQ6j8W81KF7kfA)

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