---
title: 'Editor, Agent Experience at Standard Template Labs'
canonical: 'https://feeny.ai/job/editor-agent-experience-standard-template-labs-new-york-t81twzmvnhxv'
type: 'job'
last_seen: '2026-11-07'
---

# Editor, Agent Experience at Standard Template Labs

- **Company:** Standard Template Labs
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.ashbyhq.com/st-labs/7a173f10-cd7d-4ade-b07e-22c03af8bb24

## Job description

## About the role

STLabs is hiring someone to own how our agent comes across to the people it helps. The agent resolves IT and HR requests in Slack and email for employees who are often stuck or irritated; whether it feels competent, calm and helpful in those moments is the job. You own the agent's voice and the standard for a good interaction. Engineers build the models, prompts and evaluation tooling; you decide what they aim at and show them, with examples, when they miss.

## What you will do

- Write and maintain the agent's voice and behavioral guidelines: how it explains, asks, admits uncertainty, declines, escalates and closes a loop.
- Read real transcripts every week and turn what you find into precise, example-backed asks for engineering.
- Own the rubric for what a good interaction is; engineers run the evals, you define what passes.
- Rewrite the agent's worst answers into the ones it should have given, and build the exemplar library the team learns from.
- Decide handoff behavior: when the agent acts, asks, or stops and routes to a human.

## Requirements

- An ear. You notice when something is technically correct but lands badly, and you can say why.
- Unusually good plain-English writing for readers who are busy and not in a good mood. Most of the output is written guidance and rewrites.
- You have held other people to a standard across a high volume of real interactions: ran a desk, edited a team, trained staff, or graded conversations against a rubric.
- You can read thousands of transcripts, keep the patterns in your head, and turn a pile of cases into a rule that is specific and hard to game.
- Comfortable with a product that changes weekly. Your guidelines ship Friday and we find out what breaks.

We are not hiring from the usual AI/ Tech pool. We welcome candidates from hospitality, patient experience, editorial, teaching, support quality, and help-desk leadership. A degree in literature, philosophy or the humanities from a top school is required; beyond that, we care about evidence you have held others to a standard, not further credentials. ITSM or AI experience is useful and not required. As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. The reasonably estimated yearly salary for this role at is: $100,000—170,000 USD

## About Standard Template Labs

## Core Business
- **Primary industry**: Enterprise IT Service Management (ITSM), AI-powered operations
- **Target customers**: B2B – IT operations, HR/people ops, engineering teams at mid-market and enterprise organizations
- **Mission or purpose**: Reinvent IT service management from the ground up – modern, efficient, and built for the way companies work today, without legacy baggage.

## Products & Services
- **Self-Service**: AI agents that resolve employee requests (password resets, access requests, device issues) through natural conversation, enforcing policy and provisioning automatically.
- **Operator Intelligence**: Enriches incoming tickets with live context, clusters them by root cause, and suggests automations so one fix resolves hundreds of incidents.
- **Axiom™**: A real-time, self-maintaining graph of every person, device, app, and infrastructure relationship. Enables impact analysis, blast radius mapping, and dependency tracing without manual CMDB.
- **Workflow Engine**: AI generates auditable, version-controlled code for workflows; deterministic execution with human-in-the-loop escalation and policy guardrails.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding – not disclosed; backed by prominent investors (see below)
- **Notable Investors/Partners**: Board Director **Matt Jacobson** (General Partner at ICONIQ Capital, board member of Datadog, GitLab, etc.); other investors include Murat Bicer (likely from ICONIQ). Partners: 100+ integrations with identity providers, ticketing systems, cloud infrastructure, and communication tools.
- **Growth Signals**: Founded in 2025, already 25 total employees (15 product+tech), 16 open roles as of mid-2025. In-office 5 days a week in Midtown Manhattan, indicating rapid team scaling.

## Competitive Advantages
- **AI-native architecture** – built from scratch for the AI era, not bolted onto legacy systems.
- **Live graph (Axiom)** – reasons over real-time relationships, not stale snapshots, enabling accurate root cause and impact analysis.
- **Deterministic execution** – every action is auditable, versioned, and reproducible; no black-box magic.
- **Self-maintaining** – integrations adapt when APIs change; no manual CMDB.
- **Policy guardrails** – natural language policies that AI interprets directly, ensuring compliance.

## Strategic Focus
- **Current priorities**: Building the platform modules (self-service, operator intelligence, Axiom) and expanding integration ecosystem. Hiring aggressively across engineering, product, and operations to accelerate product development and go-to-market.
- **Direction for growth**: Displacing legacy ITSM tools (ServiceNow, etc.) with a modern, AI-driven alternative that reduces ticket volume and automates complex workflows.

## Why Work Here
- **Culture highlights**: High ownership, low process – ship meaningful work every week. Technical depth (graph databases, LLM orchestration, self-healing integrations). Real impact on a massive, broken market.
- **Remote/hybrid/office policy**: On-site only – work from Midtown Manhattan office alongside the founding team, five days a week. Collaborative, focused environment.
- **Notable perks**: Offers company equity; Unlimited PTO policy; healthcare benefits. Early-stage startup with strong backing – opportunity to grow with the company.

## Sources
1. [stlabs.com](https://stlabs.com)
2. [stlabs.com/about](https://stlabs.com/about)
3. [stlabs.com/careers](https://stlabs.com/careers)
4. [builtin.com/company/standard-template-labs-0](https://builtin.com/company/standard-template-labs-0)
5. [jobs.ashbyhq.com/st-labs](https://jobs.ashbyhq.com/st-labs)

## Other roles at Standard Template Labs

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