---
title: 'Email Coordinator at Assist World'
canonical: 'https://feeny.ai/job/email-coordinator-assist-world-philippines-ars05jdenb32'
type: 'job'
last_seen: '2026-09-07'
---

# Email Coordinator at Assist World

- **Company:** Assist World
- **Location:** Philippines
- **Work type:** remote
- **Posted:** 2026-05-18
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/assist-world/3d3f5eb9-b90d-4111-bce2-61de1052a672

## Job description

## About This Role

This is a guest-facing email coordination role at a fast-growing luxury travel and concierge company. Day- to-day, you’ll be the primary link between guests and the hotels and suppliers that make their experiences exceptional — gathering trip details, communicating guest preferences to hotels, and ensuring every interaction is warm, accurate, and on-brand. Rate checking is part of the role, but communication is the core of it. This is not a task-and-log-off role. Full presence, proactive thinking, and genuine ownership are expected throughout every shift.

## KEY RESPONSIBILITIES

Guest & Hotel Email Coordination (Primary)

- Work with guests via email to gather trip information — preferences, special requests, ETAs, and any last-minute needs.
- Communicate these details to hotels and suppliers ahead of each arrival, ensuring nothing is missed regardless of whether the client has replied.
- Handle VIP1 & VIP2 pre-arrival touchpoints: confirm arrivals, brief hotels, and follow up with both parties as needed.
- Maintain a warm, personal, on-brand tone in every message — it should never read like a template.

Rate Checking (Supporting)

- When a booking comes in, verify the guest has the best available rate by checking the hotel’s public website and/or booking engine — this is confirmation and verification, not proactive deal-hunting.
- Where needed, contact the hotel directly for pricing and information.
- Flag rate discrepancies and document findings accurately — this is investigative, detail-driven work.
- Occasional quoting may be required; when it is, the focus is on retrieving accurate pricing through the right channels, not finding the cheapest option.

High-Volume Email Management

- Log in, scan the full inbox, triage by urgency, and label before actioning — never work top to bottom.
- Prioritise flagged and time-sensitive items first; process supplier confirmations, replies, and new inquiries systematically.
- Maintain inbox zero by end of shift — nothing unresolved or unacknowledged.

Hotel & Supplier Outreach

- Email hotels and vendors to confirm bookings, flag special requests, and follow up on outstanding items.
- Where email isn’t getting a response, escalate to a call — but keep most communication via email where possible.

Shift Handovers & Notion

- Update Notion at the end of every shift with open items, actions taken, and anything the next coordinator needs to pick up.
- Keep SOPs and task notes current so the team always has visibility.

## WHAT WE’RE LOOKING FOR

- Genuine passion for travel — you don’t need a CV full of travel jobs, but you need to actually care about this space and want to grow in it.
- Thinks on their feet — when something goes sideways, you look for a solution before you escalate.
- Warm, polished written communication — professional but personal, never robotic or templated.
- Attention to detail — you catch what others miss, before it reaches the guest.
- Email triage instinct — you scan, sort, and prioritise; you don’t need to be told what matters most.
- Proactive communicator — if you’re stuck, behind, or unsure, you say so early.
- Comfortable with ambiguity — workflows evolve, and you adapt without needing hand-holding.
- Full commitment — exclusivity required. This role cannot be combined with other employment.

## SHIFT & AVAILABILITY

Schedule Hard start and end times — not a task-completion role Hours 9-hour shift including 1-hour unpaid break (8 productive hours) Start Time Daytime or evening shift TBD — to be confirmed at offer stage Weekend At least one weekend day required (e.g. Sun–Thu or Tue–Sat) Exclusivity No concurrent employment — full focus required from day one

## TOOLS & TECHNOLOGY

Email Google Workspace (Gmail, Drive, Docs, Sheets) Inbox Mgmt Hiver — shared inbox assignments and email tracking Task / SOPs Notion — team handovers, booking details, client info AI Drafting Claude — used to support email drafts and workflow efficiency Security 1Password Commission Cion — commission tracking (training provided) Platform experience is not a hard requirement — a genuine willingness to learn matters most. Full onboarding support is provided.

Why Join Assist World?

## 100% REMOTE

$50 birthday bonus $200 testimonial bonus $500 entry monthly raffle

## NO TRACKER. NO PROBLEM

## About Assist World

## Company Overview
- **One-liner**: Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote talent across administrative, sales, customer service, and industry-specific roles.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Las Vegas, Nevada, United States
- **Founded**: 2022
- **Founders**: Cohen Chorabik (CEO & Co-Founder)

## Core Business
- **Primary industry**: Staffing and Recruiting / Virtual Assistant Services
- **Target customers**: B2B — small to medium-sized businesses, real estate firms, legal practices, healthcare providers, e-commerce brands, and growing companies seeking cost-effective, flexible remote support.
- **Mission or purpose statement**: To help businesses build and manage high-performing remote teams without the cost of traditional hiring, saving clients up to 50–70% compared to local hiring.

## Products & Services
- **Virtual Executive Assistant**: AI-powered administrative support including email and calendar management, scheduling, and research.
- **Virtual Administrative Assistant**: General administrative support, data entry, and office management.
- **Accounting Virtual Assistant**: Bookkeeping, payroll, tax support, and financial reporting (expertise in QBO, Ramp & Gust).
- **Customer Support Representative**: Multi-channel customer service, helpdesk management, and client communication.
- **Industry-Specific Assistants**: Specialized roles for Real Estate (lead generation, CRM, marketing), Legal (research, document review, contract management), Healthcare (medical administration), and E-commerce (product listings, SEO, customer service).
- **Social Media & Marketing Manager**: Content creation, audience engagement, ad campaign support, and brand growth.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding — Not disclosed (appears bootstrapped)
- **Notable Investors/Partners**: No major institutional investors identified; operates as a privately held, self-funded entity.
- **Growth Signals**:
  - Headcount grew **247.1% year-over-year** to 39 employees (as of 2026).
  - LinkedIn followers grew **122.2% year-over-year** to ~38,196.
  - Active job postings increased **100% quarter-over-quarter** and **33.3% year-over-year**.
  - Workforce distributed across 9 countries (South Africa, Philippines, United Kingdom, United States, Kenya, Ecuador, Colombia, Canada, Iran).
  - Claims a network of **5,000+ pre-vetted professionals** and a client base across multiple industries.

## Competitive Advantages
- **Cost efficiency**: Clients save 50–70% compared to local hiring, with flexible part-time or full-time engagements and no long-term lock-in contracts.
- **Speed of hiring**: Discovery call to candidate match within 24–48 hours; faster than traditional agencies.
- **Quality of talent**: Only the top 0.5% of applicants are accepted; rigorous vetting process with strong English fluency and timezone alignment.
- **Full-service support**: Dedicated account manager, management dashboard, and 100% satisfaction guarantee (rematch or refund).
- **Global talent pool**: Access to diverse, vetted professionals across time zones, enabling 24/7 coverage.

## Strategic Focus
- **Scale and diversify**: Expanding industry-specific verticals (real estate, legal, healthcare, e-commerce) to capture more niche demand.
- **Technology integration**: Leveraging AI-powered tools (e.g., for executive research and accounting) to enhance assistant productivity and client value.
- **Talent pipeline**: Continuously recruiting top-tier virtual assistants globally, with an emphasis on English fluency, reliability, and U.S. timezone compatibility.
- **Client retention**: Investing in account management and flexible staffing to reduce churn and build long-term partnerships.

## Why Work Here
- **100% remote work**: All roles are fully remote, offering maximum flexibility for global talent.
- **Performance-based compensation**: Pay structures reflect experience, skills, and impact, with biannual bonuses and monthly raffles.
- **Growth opportunities**: Work with high-caliber clients across industries; receive feedback and mentorship to develop professionally.
- **Supportive culture**: Emphasis on transparency, communication, and collaboration — "You’re never just a number."
- **Flexible scheduling**: Part-time (54%) and full-time (45%) options available; ability to align with client time zones (especially U.S. hours).
- **Ideal for**: Organized, proactive, detail-oriented individuals fluent in English, comfortable with Google Workspace, Zoom, Slack, and eager to deliver excellence.

## Sources
1. [assistworld.com](https://assistworld.com/)
2. [jobs.lever.co/assist-world](https://jobs.lever.co/assist-world)
3. [assistworld.com/careers](https://assistworld.com/careers/)
4. [linkedin.com/company/assistworld](https://www.linkedin.com/company/assistworld)
5. [tryremotely.com/company/assist-world](https://tryremotely.com/company/assist-world)

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