--- title: 'Emburse Solution Advisor (ESA) - Extended Services at Emburse' canonical: 'https://feeny.ai/job/emburse-solution-advisor-esa-extended-services-emburse-toronto-6a9es9eyz6zg' type: 'job' last_seen: '2026-09-07' --- # Emburse Solution Advisor (ESA) - Extended Services at Emburse - **Company:** Emburse - **Location:** Toronto, Canada - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-21 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/emburse/c3a3a43e-b2b0-4db0-b7af-fa82b1ecdfa3 ## Job description ## Role Overview Emburse Solution Advisors (ESAs) are trusted technical advisors to customers, providing ongoing product expertise, configuration support and strategic guidance to help customers maximize the value of their Emburse solutions. Working with a portfolio of customers, the ESA combines deep product knowledge with strong consulting and customer-management skills. They partner closely with Customer Success, Support, Product and other internal teams to understand customer requirements, recommend best-practice solutions, manage configuration and change requests, resolve complex issues and proactively identify opportunities to improve the customer's use of Emburse. The role requires the ability to manage multiple customer priorities while building strong, long-term relationships and providing a consistently high level of service. ## Key Responsibilities - Manage a portfolio of ESA customers, acting as a trusted technical and product advisor. - Develop a strong understanding of each customer's configuration, business requirements and use of Emburse solutions. - Consult with customers on product capabilities, configuration options and best practices to support their business requirements and long-term use of the platform. - Manage customer configuration changes, technical requests and small to large projects from requirements gathering through to delivery. - Translate customer requirements into appropriate product and configuration solutions. - Provide proactive guidance to help customers optimize their use of Emburse products and identify opportunities to improve adoption and value. - Facilitate requirements-gathering and solution-design discussions with customers and internal stakeholders. - Configure Emburse products in line with agreed customer requirements and project scope. - Manage multiple concurrent customer requests and priorities within agreed service levels and workload expectations. - Provide regular and clear communication to customers on progress, deliverables, risks and timelines. - Act as a technical product knowledge resource for colleagues and collaborate on training, testing and troubleshooting activities. - Partner closely with Customer Success Managers and other internal teams to support customer health, retention and successful outcomes. - Support the resolution of complex or escalated customer issues, coordinating across internal teams where required. - Contribute to the continuous improvement of ESA processes, documentation and ways of working. - Continuously develop product and technical knowledge through training, testing, research and collaboration with internal subject-matter experts. ## Experience - Experience in a customer-facing technical, consulting, implementation, customer success or similar SaaS role. - Experience working with configurable software platforms, workflow solutions and/or financial management software is preferred. - Experience managing multiple customer requirements, projects or technical requests simultaneously. - Experience translating business requirements into practical technical or product solutions. - Experience working with enterprise customers in the Travel & Expense management industry is advantageous. ## Skills & Capabilities - Strong technical aptitude with the ability to develop deep product and configuration expertise. - Strong consulting and problem-solving skills, with the ability to understand customer requirements and recommend appropriate solutions. - Excellent written and verbal communication skills. - Strong customer-management skills, including the ability to manage expectations, concerns and escalations. - Ability to manage multiple priorities independently and organise workload effectively. - Strong attention to detail and ability to work through complex customer configurations. - Ability to collaborate effectively across Customer Success, Support, Product and other internal teams. - Commercial and customer awareness, with an understanding of how strong technical service contributes to customer value, retention and growth. - Knowledge of accounting systems, processes and terminology relevant to Emburse products is advantageous. - Strong Microsoft Office skills, particularly Excel. - Knowledge of JIRA, Confluence, Zendesk - Basic knowledge of SQL helpful Education Bachelor's degree, relevant professional qualification and/or equivalent practical experience. Work Environment This job operates in a professional, open office environment. Sponsorship - This role is not sponsorship eligible - Candidates need to be legally allowed to work in Canada We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. ## About Emburse ## Company Overview - **One-liner**: Emburse provides an AI-powered, end-to-end travel and expense management platform that simplifies spending, compliance, and financial workflows for organizations of all sizes. - **Entity Type**: Private (acquired by Chrome River Technologies in 2019; backed by K1 Investment Management and Y Combinator) - **Headquarters**: Dallas, Texas, United States - **Founded**: 2015 - **Founders**: Not publicly listed on primary sources; the company was formed through the acquisition and consolidation of multiple expense management platforms (including Abacus, Captio, Certify, Chrome River, Nexonia, and Tallie) ## Core Business - **Primary Industry**: Software Development / Fintech – Travel and Expense Management - **Target Customers**: B2B – Global enterprises, mid-sized businesses, SMBs, public sector agencies, and nonprofits - **Mission**: "To deliver the greatest business value for our customers and make the lives of professionals easier through innovative expense management, business travel, accounts payable, and payment solutions." [emburse.com](https://www.emburse.com/company/about-emburse) ## Products & Services - **Emburse Travel**: Mobile-first travel booking and management tool that integrates with expense tracking for real-time visibility and compliance. - **Emburse Expense**: AI-driven expense management that automatically captures, categorizes, and validates spend in real time before reports are submitted. - **Emburse AP Automation**: Accounts payable automation for invoicing and payments, reducing manual data entry and processing time. - **Emburse Payments**: Streamlined payment solutions integrated with the expense and AP workflow. - **Emburse AI**: Purpose-built AI layer that provides real-time visibility and control, enforces policy pre-submission, and adapts to global tax and currency rules. - **Emburse Integrations**: Connects with hundreds of third-party technology solutions (ERP, CRM, HRIS) and travel providers. [emburse.com](https://www.emburse.com/company/about-emburse) ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Annual Revenue of **$166.1 million** (latest estimate). Total Funding of **$4.4 million** (seed and private equity). [LinkedIn](https://linkedin.com/company/emburse) - **Notable Investors/Partners**: K1 Investment Management (lead private equity investor, 2019), Y Combinator (seed stage). Key partners include hundreds of travel and technology providers. - **Growth Signals**: Headcount of 611 employees (+7.1% YoY). Over **12 million professionals** in **200 countries** use the platform. Serves **over 15,000 organizations**. Acquired multiple companies to build its suite: Certify, Nexonia, Captio, TripBAM, Roadmap, and Data Visualization Intelligence. [emburse.com](https://www.emburse.com/company/about-emburse) [LinkedIn](https://linkedin.com/company/emburse) ## Competitive Advantages - **Unified Platform**: Combines travel, expense, AP, and payments on a single AI-powered platform, creating a comprehensive spend management solution. - **Global Scale**: Available in 180 currencies and used across 200 countries, with deep compliance for international tax and currency rules. - **Acquisition Strategy**: Built a best-in-class suite by acquiring and integrating multiple market-leading expense management tools (Certify, Chrome River, Nexonia, Tallie, Abacus), creating a broad customer base and deep feature set. - **AI-First Approach**: Purpose-built AI enforces policy, automates categorization, and provides real-time insights, reducing manual work for finance teams. ## Strategic Focus - **AI-Powered Automation**: Deepening AI capabilities to drive further automation and intelligence across the entire spend lifecycle. - **Platform Consolidation**: Continuing to unify the acquired product portfolio into a single seamless experience. - **Global Expansion**: Growing presence in EMEA, APAC, and other international markets (with offices in Spain, UK, Australia, Canada, India). - **Enterprise & Mid-Market Penetration**: Targeting CFOs, travel managers, and finance teams at larger organizations seeking strategic spend control. ## Why Work Here - **Culture**: Emphasizes "smart and caring people" and building a strong community with quarterly outings and office social events. The company's values are focused on impact and innovation. - **Remote/Hybrid Policy**: Hybrid approach with offices in Dallas, Burlington (MA), and other global hubs. Many roles are remote-friendly, but specific policy varies by location and role. - **Perks**: Generous 401(k) matching, financial planning services (including legal planning for trusts/wills), and a partnership with eCornell for employee learning and development. Full benefits include retirement planning and professional development budgets for conferences and courses. [emburse.com](https://www.emburse.com/company/careers) - **Engineering Culture**: Strong engineering presence (19% of workforce in technical roles). Actively hiring for Software Engineer III, Sr Software Engineer, and SDET roles, suggesting a focus on building and scaling the platform. - **Considerations**: Employee reviews (2.9/5.0 on LinkedIn) indicate mixed sentiment, with lower scores for culture (2.7) and career growth (2.9), but higher for work-life balance (3.5) and compensation (3.1). This may reflect challenges common in post-acquisition integration phases. [LinkedIn](https://linkedin.com/company/emburse) ## Sources 1. [Emburse About Page](https://www.emburse.com/company/about-emburse) 2. [Emburse Careers Page](https://www.emburse.com/company/careers) 3. [LinkedIn Company Page](https://linkedin.com/company/emburse) 4. [Emburse Lever Careers](https://jobs.lever.co/emburse) 5. [Indeed Company Page](https://www.indeed.com/cmp/Emburse) ## Other roles at Emburse - [Salesforce Architect (Salesforce CPQ)](https://feeny.ai/job/salesforce-architect-salesforce-cpq-emburse-boston-ftwkms1wn74f) — Boston, MA - [Product Manager (Travel)](https://feeny.ai/job/product-manager-travel-emburse-addison-sg9w4bc4pnw0) — Addison, TX - [Senior Director, Sales - Mid-Market (West/Central)](https://feeny.ai/job/senior-director-sales-mid-market-west-central-emburse-dallas-ryq10by2ps7a) — Dallas, TX - [Associate Account Executive](https://feeny.ai/job/associate-account-executive-emburse-addison-551sgz9096xf) — Addison, TX - [Enterprise Sales Executive - UK](https://feeny.ai/job/enterprise-sales-executive-uk-emburse-london-fxsbzdhmg5q8) — London, United Kingdom - [Director of HR Operations](https://feeny.ai/job/director-of-hr-operations-emburse-toronto-nsdngabjr60d) — Toronto, Canada - [Director of HR Operations](https://feeny.ai/job/director-of-hr-operations-emburse-addison-x7j9chkqz95a) — Addison, TX - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-emburse-addison-7r6114ghmqdg) — Addison, TX - [Account Executive - Velocity](https://feeny.ai/job/account-executive-velocity-emburse-united-states-r7t1kzmjppge) — United States - [Technical Account Manager](https://feeny.ai/job/technical-account-manager-emburse-london-sr6g2e9bez2p) — London, United Kingdom