--- title: 'EMEA Core CSM at SugarAI' canonical: 'https://feeny.ai/job/emea-core-csm-sugarai-united-kingdom-f0pfnq7t0m3v' type: 'job' last_seen: '2026-09-14' --- # EMEA Core CSM at SugarAI - **Company:** SugarAI - **Location:** United Kingdom - **Work type:** remote - **Posted:** 2026-08-26 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.lever.co/sugarcrm/327e99cd-f75e-42e8-a5fc-af2533549d37 ## Job description ## About SugarAI UK Limited SugarAI is redefining CRM for the age of AI. We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next. More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference. Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done. If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you. Where You Fit In The role of the Customer Success Manager (CSM) is to support a global, pooled book of business to manage renewals and upsell opportunities.  This is a great opportunity for a highly driven individual to make an impact and to join a customer success team. This role will be well suited for an individual with strong administrative skills as well as strong communication skills.  You will be responsible for supporting all post-sales activities to help customers achieve maximum value from their Sugar investment to secure renewals and help drive product and user expansions. Additionally, a preferred candidate will have solid experience in selling and/or support enterprise SaaS solutions, understand SaaS renewal cycles, and has a track record of exceeding quota.This role will provide the ideal candidate with the opportunity to develop skills in a supportive, learning organization.  It is a demanding and exciting opportunity for the correct candidate. Impact You Will Make - Meet and ideally exceed team growth sales goals - Meet and ideally exceed team renewal rate target of 83%, accurately forecasting and closing renewal opportunities on time - Leverage digital-first and 1:many strategies to 1) engage at risk customers to drive adoption and 2) build expansion pipeline - Document and manage your sales & renewals pipeline in our CRM application daily, to 100% accuracy - Partner with our channel to drive joint opportunities to close - Drive customer advocacy – references, case studies, and participation in events ## What You Will Bring - 2 years of prior CSM, BDR or sales experience - 1 year or more experience working with a CRM system - A proven ability to manage to a defined plan with stated quarterly objectives - Strong presentation, written and verbal communication skills - Fluent English speaking skills ## Our Team Values - Goal orientated - ## Team player - Growth mindset - Honest, trustworthy, hard-working We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team. Benefits and Perks: Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks: - UK Pension Scheme - Private medical and dental insurance - Health &Wellness Reimbursement Program - Unpaid sabbatical leave - Educational Resources - Career & Personal Development Program - Various discount programs (i.e. travel, virtual exercises classes, etc.) - We are a merit-based company with many opportunities to learn, excel and grow your career! #LI-Remote ## About SugarAI ## Company Overview - **One-liner**: SugarAI (formerly SugarCRM) is a precision selling platform that uses AI to analyze CRM and ERP data, surfacing opportunities and threats to guide B2B sellers toward their next best actions. - **Entity Type**: Private (owned by AKKR) - **Headquarters**: San Francisco, California, USA (with a major office in Denver, Colorado) - **Founded**: 2004 - **Founders**: Not publicly available ## Core Business - **Primary industry**: CRM / Enterprise Sales Software (Sales Intelligence, Sales Automation) - **Target customers**: B2B enterprises, particularly in account-based, relationship-driven industries (manufacturing, financial services, etc.) - **Mission statement**: “Help sales leaders reach their highest potential” by turning fragmented customer and revenue signals into clear, prioritized action. ## Products & Services - **SugarAI Platform** (SaaS): AI-powered sales platform that integrates with CRM and ERP systems. Features include automated opportunity surfacing, threat detection, meeting preparation intelligence, and coaching insights for managers. - **SugarAI Integrations**: No-code/low-code workflow builder and pre-built connectors with modern and legacy systems (including most ERPs). Fully supported migration services. - **SugarAI Marketplace**: Extensions and custom configurations for marketing, sales, and service teams to create a 360-degree customer view. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: - **Annual Revenue**: ~$200M (source: LinkedIn) - **Total Funding**: $139.1M over 9 rounds, including a $40M Series F led by Goldman Sachs (2013), and earlier rounds led by New Enterprise Associates - **Notable Investors/Partners**: Goldman Sachs, New Enterprise Associates - **Growth Signals**: - 4,000+ customers in 120+ countries, 1M+ users - 96% customer satisfaction (self-reported on website) - Workforce distributed across 23 countries; offices in San Francisco, Denver, Romania, UK, Australia ## Competitive Advantages - **AI-driven precision**: Highlights real opportunities and threats from CRM + ERP data, reducing manual data analysis. - **Deep ERP integrations**: Supports almost every ERP system, enabling unified revenue signals. - **Configured for complex sales**: Tailored for account-based, long-cycle industries rather than generic CRM. - **360-degree customer view**: Connects marketing, sales, and service data to break down departmental silos. ## Strategic Focus - Continuing to invest in AI capabilities to surface actionable next steps for sellers and managers. - Expanding into new verticals and geographies while deepening integrations with enterprise back-office systems. - Improving sales coaching and pipeline management through real-time intelligence. ## Why Work Here - **Work model**: Hybrid – teammates within 25 miles of an office work on-site 3x per week. Remote-friendly with home-office stipend. - **Culture**: Quarterly engagement surveys, emphasis on employee satisfaction. - **Benefits**: Dental insurance, career development programs, and total rewards compensation. - **Engineering culture**: Products are built using modern tech stacks (Databricks, etc.); roles open for Senior Software Engineers, Data Engineers, Product Managers. - **Caution**: Employer ratings on Glassdoor/Indeed are mixed (LinkedIn: 2.8/5, Indeed: 3.7/5). Work-life balance and compensation rated higher than culture/career advancement. ## Sources 1. [sugarai.com](https://sugarai.com/) – Company homepage and product details 2. [sugarai.com/about](https://sugarai.com/about/about-us) – Mission and history 3. [linkedin.com/company/sugarcrm](https://linkedin.com/company/sugarcrm) – Employee count, revenue, funding, ratings 4. [indeed.com](https://www.indeed.com/cmp/Sugarai?campaignid=mobvjcmp&from=mobviewjob&fromjk=8f206415c2717a04&tk=1jsqnivphkup4800) – Careers, salary bands, reviews 5. [builtin.com/company/sugarcrm](https://builtin.com/company/sugarcrm) – Office locations, hybrid policy, perks ## Other roles at SugarAI - [Account Executive - New Logo](https://feeny.ai/job/account-executive-new-logo-sugarai-united-states-h49xtbqms7m2) — United States - [Account Executive - New Logo](https://feeny.ai/job/account-executive-new-logo-sugarai-denver-3enafdc6dwnv) — Denver, CO - [Junior Engineer](https://feeny.ai/job/junior-engineer-sugarai-craiova-5s8fzxfsmk9p) — Craiova, Romania - [Director, Account Management](https://feeny.ai/job/director-account-management-sugarai-denver-w13nw4vhbbhj) — Denver, CO - [Solutions Consultant- EMEA](https://feeny.ai/job/solutions-consultant-emea-sugarai-london-1rc2szqz4s05) — London, United Kingdom - [Senior Account Executive – UK & Ireland (Future Hiring)](https://feeny.ai/job/senior-account-executive-uk-ireland-future-hiring-sugarai-london-qj11ewkshbg6) — London, United Kingdom - [Business Development Representative](https://feeny.ai/job/business-development-representative-sugarai-solihull-thftsmdt7mbq) — Solihull, United Kingdom - [Software Engineer (Future Hiring)](https://feeny.ai/job/software-engineer-future-hiring-sugarai-west-midlands-tgaybxa2dxqn) — West Midlands, United Kingdom - [Sales - Account Executive, Business Development, Customer Success, Channel](https://feeny.ai/job/sales-account-executive-business-development-customer-success-channel-sugarai-7jzg7v3yn3ec) — United States - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-sugarai-craiova-wf21sctkwg5j) — Craiova, Romania