--- title: 'EMEA Partner Manager at Cyara' canonical: 'https://feeny.ai/job/emea-partner-manager-cyara-emea-ab0qbehk47s5' type: 'job' last_seen: '2026-09-08' --- # EMEA Partner Manager at Cyara - **Company:** Cyara - **Location:** EMEA - **Work type:** remote - **Posted:** 2026-08-28 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.lever.co/cyara/69e6d909-a950-445b-b02a-9513e561810c ## Job description As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale. As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers. Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better. Position Summary We are seeking an experienced and results-driven Partner Manager in the EMEA region to lead the onboarding, enablement, and growth of strategic partners across our ecosystem. This role will be responsible for recruiting, onboarding, and managing relationships with partners including AI providers, Global System Integrators (GSIs), and consultants. The ideal candidate has deep experience in the Customer Experience (CX) industry, partner management, contract negotiation, and cross-functional collaboration. The Partner Development Manager will play a critical role in expanding our EMEA footprint, accelerating time-to-value for new partnerships, and ensuring successful alignment between partner capabilities and business objectives. ## Key Responsibilities Partner Recruitment & Onboarding - Identify, evaluate, and onboard strategic partners across AI, CCaaS, GSI’s & consultants. - Negotiate partner agreements and legal onboarding documents. - Develop and execute partner onboarding processes, including business planning, enablement, training, and operational readiness. - Serve as the primary point of contact for newly onboarded partners during the initial engagement lifecycle. - Ensure partners are effectively integrated into sales, marketing, technical, and operational programs. Partner Relationship Management - Build and maintain strong executive and operational relationships with partner organizations. - Develop joint business plans and go-to-market strategies to drive mutual growth. - Monitor partner performance, engagement, and success metrics. - Identify opportunities to expand partner influence, revenue contribution, and market reach. Contract & Commercial Management - Lead partner contract negotiations in collaboration with legal, finance, and executive stakeholders. - Manage partnership agreements, including commercial terms, compliance requirements, and renewal processes. - Ensure all partnership engagements align with corporate governance and business objectives. Cross-Functional Collaboration - Partner closely with Sales, Marketing, Product, Customer Success, and Professional Services teams to drive successful partner outcomes. - Coordinate enablement programs and ensure partners are equipped with the necessary tools, resources, and knowledge. - Act as the internal advocate for partner requirements and strategic initiatives. Market & Industry Engagement - Stay informed on industry trends across CX, AI, CCaaS, Service Providers, and System Integrators. - Identify emerging partnership opportunities that support business growth and innovation. - Represent the company at industry events, partner meetings, and conferences. Required Qualifications - Bachelor's degree in Business, Marketing, Communications, Technology, or related field. - 8+ years of experience in partner management, business development, channel sales, alliances, or strategic partnerships. - Located in EMEA - Must have experience working with partnerships - Proven experience onboarding and managing partnerships within the Customer Experience (CX) industry. - Experience working with AI, CCaaS, Service Provider, and Global System Integrator (GSI) partners. - Strong background in partner contracts, commercial negotiations, and agreement management. - Demonstrated success building and scaling partner programs. - Excellent relationship management and executive communication skills. - Strong project management and organizational capabilities. - Ability to influence stakeholders across multiple functions and organizational levels. ## Preferred Qualifications - Experience within cloud communications, contact center, customer experience, or SaaS environments. - Knowledge of partner ecosystems involving AI platforms, cloud providers, and CX technologies. - Experience developing joint go-to-market initiatives and partner enablement programs. - Familiarity with channel management and partner relationship management tools. ## Key Competencies - Strategic Partner Development - Contract Negotiation & Management - Executive Relationship Building - Customer Experience (CX) Expertise - Business Planning & Execution - Cross-Functional Leadership - Partner Enablement - Communication & Presentation Skills - Program Management Why you should join us: Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara. We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment. Big opportunities. Real impact. Amazing people. That's the Cyara experience. Cyara’s Diversity, Equity, Inclusive and Belonging Statement: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. Agencies: Thanks, but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid. ## About Cyara ## Company Overview - **One-liner**: Cyara is the global leader in AI-powered customer experience (CX) assurance, providing a unified platform for testing, monitoring, and optimizing omnichannel customer journeys including voice, digital, messaging, and conversational AI. - **Entity Type**: Private (Venture Capital-backed; last round: Private Equity in 2022) - **Headquarters**: Austin, Texas, United States - **Founded**: 2006 - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Software Development, Customer Experience (CX) Assurance, AI Testing & Monitoring - **Target customers**: B2B – primarily Fortune 2000 enterprises and large contact centers (e.g., Microsoft, AT&T, Liberty Mutual, ADP, Zoom, Salesforce, Vodafone) - **Mission or purpose statement**: To eradicate bad CX by providing the assurance layer that turns AI pilots into production-ready deployments, ensuring every touchpoint works flawlessly. ## Products & Services - **[Cyara Platform]**: A unified, no-code SaaS platform for end-to-end testing, monitoring, and optimization of CX across voice, chatbots, digital channels, and AI-emerging channels. Includes AI validation, real-time monitoring, and automated regression testing. Integrates with all major CCaaS, UCaaS providers, and bot development technologies. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Annual Revenue of $74.6M (latest available) – Total Funding: $375M - **Notable Investors/Partners**: K1 Investment Management (led $350M Private Equity round in January 2022), PeakSpan Capital (led $25M Series A in 2016) - **Growth Signals**: - Headcount: 297 employees (+6.1% YoY, +23 people) - LinkedIn followers: 99,591 (+37.1% YoY) - Acquired Botium (2022), Spearline (2023), CentraCX (2023), QBox (2023) - Serves 450+ enterprise customers, assuring 350M+ customer journeys annually - 334% improvement in deployment speed reported by customers ## Competitive Advantages - **Only unified platform** for continuous testing, monitoring, and optimization across all CX channels (voice, digital, AI) - **Platform-agnostic** – integrates with all major CCaaS, UCaaS, and bot development tools - **AI governance & trust validation** – tests AI agents with AI agents to catch issues scripts can’t - **No-code, design-driven** approach enables collaboration across technical and non-technical teams - **Enterprise-grade** – trusted by top global brands for mission-critical CX assurance ## Strategic Focus - Enabling enterprises to scale AI agents with confidence by providing an assurance layer for agentic AI systems - Expanding AI validation, real-time monitoring, and compliance capabilities - Replacing fragmented tools and manual processes with a unified, next-generation platform - Growing global footprint across North America, Europe, Asia Pacific, and India ## Why Work Here - **Culture highlights**: Values include “Put the customer first, collaborate globally, and always strive to improve.” Emphasis on humility, authenticity, diversity, equity, inclusion, and belonging (DEIB). - **Remote/hybrid/office policy**: Hybrid model (e.g., Hyderabad office is hybrid; Austin HQ likely hybrid). Offices in the US, UK, Ireland, India, and Australia. - **Notable perks** (US-specific): - Medical, dental, vision with most premiums covered; HSA matching; FSA options - 401(k) with company match (fully vested day one) - Company-paid life, AD&D, short-term disability; voluntary life, long-term disability, accident, critical illness - Employee Assistance Program (EAP) and 24/7 virtual doctor visits (MD Live) at no cost - Paid maternity and paternity leave (after 12 months of service) - **Engineering culture**: Building the next-generation CX assurance platform for the AI era; roles include Senior Software Engineer (Backend, .NET, Data Platform), Security Engineer, SDET. Open roles listed on careers page. - **Employer rating**: 3.6/5 (235 reviews) – Work-Life 3.8, Compensation 3.7, Culture 3.5, Career 3.4 ## Sources 1. [linkedin.com/company/cyara](https://linkedin.com/company/cyara) – Financials, headcount, funding, reviews 2. [cyara.com/about](https://cyara.com/about/) – Company description, mission, customers, AI focus 3. [cyara.com/careers](https://cyara.com/careers/) – Benefits, values, DEIB statement 4. [jobs.lever.co/cyara](https://jobs.lever.co/cyara) – Open positions, hiring process notes 5. [builtin.com/company/cyara](https://builtin.com/company/cyara) – Office locations, overview ## Other roles at Cyara - [Channel Manager - GIS Partnerships](https://feeny.ai/job/channel-manager-gis-partnerships-cyara-united-states-4d5zdxnr7zsc) — United States - [Managed Services Consultant](https://feeny.ai/job/managed-services-consultant-cyara-united-states-cyfv11jnnrxk) — United States - [Senior Enterprise Account Executive](https://feeny.ai/job/senior-enterprise-account-executive-cyara-canada-4tysqkhxkayq) — Canada - [NOC Engineer](https://feeny.ai/job/noc-engineer-cyara-hyderabad-656s8ntb58kp) — Hyderabad, India - [Sr. AI Engineer (Fullstack)](https://feeny.ai/job/sr-ai-engineer-fullstack-cyara-hyderabad-159snbzsanat) — Hyderabad, India - [Technical Account Manager](https://feeny.ai/job/technical-account-manager-cyara-australia-dgzf6q8j5ryw) — Australia - [Senior Engineering Manager](https://feeny.ai/job/senior-engineering-manager-cyara-hyderabad-arjv2y6mc8wn) — Hyderabad, India - [Sr. Customer Success Manager](https://feeny.ai/job/sr-customer-success-manager-cyara-australia-ymxy54aamn5d) — Australia - [IT Support Specialist](https://feeny.ai/job/it-support-specialist-cyara-skibbereen-4852j7305e3v) — Skibbereen, Ireland - [Sr. Revenue Operations BI Analyst](https://feeny.ai/job/sr-revenue-operations-bi-analyst-cyara-hyderabad-57s523np0mkb) — Hyderabad, India