---
title: 'EMEA Recruiter at Serval'
canonical: 'https://feeny.ai/job/emea-recruiter-serval-london-rbxz0b1z0gvk'
type: 'job'
last_seen: '2026-09-11'
---

# EMEA Recruiter at Serval

- **Company:** Serval
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/serval/14fe58ec-a62b-4753-acbe-69020c17531e

## Job description

## Who We Are

[Serval](http://serval.com) is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.

At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.

Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.

We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.

## Role Overview

As Serval's first EMEA Talent Partner, you'll build and own recruiting for an entire region, starting from scratch. You'll be the founding recruiter on the ground as Serval expands into EMEA, running searches across both technical and go-to-market roles rather than specializing in one lane. Think full-stack recruiting: an engineer in the morning, an enterprise AE in the afternoon. You'll partner closely with the Head of Talent and EMEA hiring managers to define what good looks like in a market where Serval has no established presence yet, drive outbound sourcing into two very different candidate pools, and create a candidate experience that punches above what a company our size should be able to deliver. This role is ideal for someone who's recruited both engineering and sales talent in fast-paced SaaS environments and wants the ownership that comes with being employee one for a region.

## What You’ll Do

- Design and Execute PS Hiring Strategy: Build sourcing plans and run full-cycle recruiting across Implementation Consultant, PS leadership, and specialist delivery roles
- Partner with Leadership: Collaborate with PS hiring managers and the Head of Talent to forecast headcount, define ideal candidate profiles, and prioritize hiring needs as the org takes shape
- Own the Candidate Experience: Deliver an exceptional experience from first touch to offer acceptance, particularly given how senior and consultative the candidate pool is
- Develop Scalable Recruiting Systems: Build the processes, interview loops, and scorecards that don't yet exist for this function, since there's no established PS playbook to inherit
- Drive Outbound Sourcing: Build pipelines from enterprise implementation and delivery talent at companies like ServiceNow, Salesforce, and their ecosystem of delivery partners
- Influence Employer Brand: Partner with Marketing to craft authentic messaging that attracts candidates with real enterprise delivery experience
- Track and Report Metrics: Analyze pipeline velocity, conversion rates, and time-to-hire to improve efficiency and hiring quality
- Collaborate Cross-Functionally: Align with Sales and Recruiting peers to ensure consistent bar-raising and a clean handoff at the deal-to-delivery stage

## What You’ll Need

- 3+ years of recruiting experience, with direct experience hiring Professional Services, Solutions Consulting, Sales Engineering, Implementation, or Customer Success roles at a B2B SaaS company
- Demonstrated success recruiting for enterprise motions specifically, not high-volume SMB or PLG hiring
- Strong understanding of enterprise SaaS delivery and implementation work, and the ability to assess a candidate's real delivery experience versus a rehearsed story
- Data-driven mindset: adept at using recruiting metrics to inform prioritization and process improvements
- Excellent communication and storytelling skills, with the ability to convey Serval's mission and value proposition to a candidate population that gets pitched constantly
- High agency and adaptability: comfortable building process where none exists, in a fast-moving, early-stage environment
- Based in or willing to work from our San Francisco HQ, 5 days/week.

## Nice to Have

- Experience as an early recruiter at a Series A–B startup.
- Familiarity with PS or consulting compensation structures and the competitive landscape

## What We Offer

- Impact: Be a key player in shaping the success of our product and company.
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
- Culture: Join a culture that values innovation, ownership, accountability, and fun.

## About Serval

## Core Business
- **Primary industry**: IT Service Management (ITSM), Enterprise Software, AI-powered Automation
- **Target customers**: B2B; IT, Security, HR, and Workplace teams at mid-market and enterprise organizations
- **Mission statement**: “Reimagining the employee support experience” by helping everyone get out of the help desk and back to the work they enjoy.

## Products & Services
- **Serval Platform (AI-Native ITSM)**: A unified help desk, access management, and automation platform. Includes AI agents (Help Desk Agent, Automation Agent, Insights Agent) that handle requests, provision access, answer knowledge base questions, and surface workflow suggestions. Supports natural-language workflow creation, code-based workflows with no-code UI, and flexible deployment (cloud, hybrid, self-hosted).
- **Access Governance & Provisioning**: Manages access requests for any app, resource, or role with customizable policies, approvals, just-in-time provisioning, and automatic deprovisioning via SCIM, API, or AI-generated workflows.
- **Asset Management**: Automatically reconciles data from MDM, procurement, IdP, and HRIS into a single source of truth.
- **Knowledge Base**: Built-in docs with sync from Notion, Google Drive, Confluence; AI agent surfaces answers instantly.
- **Compliance & Security**: SOC 2, HIPAA, GDPR compliant; SIEM integration; role-based access control; auditor-friendly logging.

## Market Standing
- **Valuation**: $1 billion (post-money, as of Series B in December 2025)
- **Total Funding**: $127 million
  - Seed (Oct 2025): $5M
  - Series A (Nov 2025): $47M led by Redpoint
  - Series B (Dec 2025): $75M led by Sequoia Capital
- **Notable Investors/Partners**: Sequoia Capital, Redpoint, and other top-tier investors.
- **Growth Signals**: Headcount grew 494.7% year-over-year (from ~10 to 58 employees); 43 active job postings; expanding into UK, Malaysia, Switzerland; high-profile talent from ServiceNow, Verkada, Rippling, Scale AI.

## Competitive Advantages
- **AI-native architecture**: Entire platform built around AI agents, not bolted-on AI. Workflows created via natural language.
- **Code-based workflows with no-code simplicity**: Workflows stored as code (Git-friendly) but editable in a UI – appeals to both engineers and non-technical teams.
- **Flexible deployment**: Cloud, hybrid, or fully self-hosted – rare for modern SaaS, attractive to regulated enterprises.
- **Compliance out of the box**: SOC 2, HIPAA, GDPR, SIEM integration – reduces friction for enterprise sales.
- **Two-way sync with existing ticketing systems**: Low migration barrier; can integrate with current tools.

## Strategic Focus
- **Product expansion**: Continuing to build out AI agent capabilities, access governance, and workflow automation.
- **Go-to-market**: Scaling sales and customer success teams (mid-market and enterprise); building brand as the “AI platform for employee support.”
- **Global reach**: Opening presence in Europe and Asia to serve multinational clients.
- **Hiring aggressively**: 43 open roles across engineering, sales, marketing, design, and customer success.

## Why Work Here
- **Culture**: Described as “elite team of builders and sellers” with a focus on stunning colleagues; “Work hard. Celebrate often.”
- **Remote/hybrid/office**: Headquarters in San Francisco; roles likely hybrid or on-site (many postings indicate location). Some remote-friendly roles may exist.
- **Notable perks**: Working on a generational company; fast-growing startup with strong funding; opportunity to define the AI-native ITSM category.
- **Engineering culture**: Emphasis on code-based workflows, Git integration, and AI agent development. Strong technical team with alumni from top companies (ServiceNow, Verkada, Rippling, Scale AI).
- **Growth trajectory**: 494.7% headcount growth YoY, $1B valuation, recent Series B – high momentum and opportunity for impact.

## Sources
1. [serval.com](https://www.serval.com/)
2. [serval.com/careers](https://www.serval.com/careers)
3. [linkedin.com/company/getserval](https://www.linkedin.com/company/getserval)
4. [cbinsights.com/company/serval](https://www.cbinsights.com/company/serval)
5. [serval.com/serval-news/serval---operating-principles](https://www.serval.com/serval-news/serval---operating-principles)

## Other roles at Serval

- [Account Executive, Mid Market -EMEA](https://feeny.ai/job/account-executive-mid-market-emea-serval-london-qyxa3rgyj537) — London, United Kingdom
- [Sales Manager, Mid-Market - Central](https://feeny.ai/job/sales-manager-mid-market-central-serval-austin-d80ks8w0zh8q) — Austin, TX
- [Solutions Engineer - Mid-Market](https://feeny.ai/job/solutions-engineer-mid-market-serval-san-francisco-yc1nw0433s50) — San Francisco, CA
- [Senior Field Marketing & ABM Manager, EMEA](https://feeny.ai/job/senior-field-marketing-abm-manager-emea-serval-london-9whtcd870bmq) — London, United Kingdom
- [Account Executive, Mid Market - East](https://feeny.ai/job/account-executive-mid-market-east-serval-new-york-5zp0tpqmgdca) — New York, NY
- [Account Executive, Strategic- EMEA](https://feeny.ai/job/account-executive-strategic-emea-serval-london-2f76qb7m03xd) — London, United Kingdom
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