---
title: 'Employee Relations Consultant - 3m Contract at marshmallow'
canonical: 'https://feeny.ai/job/employee-relations-consultant-3m-contract-marshmallow-london-qckccxgx66k8'
type: 'job'
last_seen: '2026-11-07'
---

# Employee Relations Consultant - 3m Contract at marshmallow

- **Company:** marshmallow
- **Location:** London, United Kingdom
- **Employment:** temporary
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.ashbyhq.com/marshmallow/7df189c0-b1a5-4639-bddc-4d8d38cde2ee

## Job description

We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans.

But we’re only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones.

To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest.

We’ve created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you.

## About the team

We are seeking an experienced and strategic Employee Relations Consultant to join our People team. In this role, you will be pivotal in maintaining a fair, compliant, and positive work environment. You will manage end-to-end complex employee casework, drive continuous improvement across HR processes, refine key employment policies, and collaborate closely with our Compliance and Risk teams to support our firm’s enhanced regulatory status. We're looking for an Employee Relations Consultant to join Marshmallow's People team for an initial three-month engagement, with the possibility of extending to six months depending on caseload. We're open to either a fixed-term contract or a day-rate consultancy arrangement.

## What you'll be doing

- Leading complex UK ER cases, assessing risk and judging when or if external legal advice is needed.
- Embedding practical procedures that turn our updated policies into consistent day-to-day ways of working.
- Strengthening case documentation and storage across locations so records are accessible to the right people and ready for audit.
- Delivering targeted manager training informed by casework patterns to build confidence and prevent escalation.
- Partnering with People Partners and the Hungarian People team on case handling, consistent processes and FCA standards.

## Your expertise

- Experience independently managing complex UK employee relations cases, backed by a strong working knowledge of UK employment law.
- Experience developing ER policies and procedures, embedding them in an organisation and helping managers use them.
- Experience designing and delivering manager training that helps prevent recurring issues and unnecessary escalation.
- An understanding of ER in a regulated environment, including how FCA standards affect employee conduct and case handling.

You don't need a background in tech. We're more interested in the complexity of the cases you've handled and your ability to combine casework, process improvement and manager support.

## Who you are

- You weigh legal and business risks pragmatically and explain your recommendations clearly.
- You constructively challenge senior stakeholders and external advisers when a different approach is warranted.
- You get up to speed quickly, prioritise a changing caseload and collaborate closely with a lean People team.
- You use AI thoughtfully in ER work, with appropriate confidentiality safeguards and human judgement.

Our process

- An initial call with Orla from our Talent team for 45 minutes about your experience and approach to the role.
- An interview with our Head of People and our Lead People Partner for 90 mins, including scenario-based questions about case handling, risk and stakeholder challenge.

We review every application and will always let you know the outcome, though we're unable to provide individual feedback at application stage.

Diversity of thought We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.

## About marshmallow

## Company Overview
- **One-liner**: Marshmallow is a fintech company that uses proprietary technology to offer fairer car insurance and other financial services to newcomers in the UK.
- **Entity Type**: Private (Series C, Unicorn status)
- **Headquarters**: London, England, United Kingdom
- **Founded**: 2017
- **Founders**: Alexander Kent-Braham and Oliver Kent-Braham

## Core Business
- **Primary industry/industries**: Fintech, Insurance (Car, Home), Consumer Finance
- **Target customers**: B2C – primarily newcomers to the UK who are underserved by traditional insurers
- **Mission or purpose statement**: "To make migration easy" by providing fair access to financial services for people who move countries.

## Products & Services
- **Car Insurance**: A data-driven car insurance product that prices based on a driver's global history, not just UK experience, offering fairer rates to newcomers. (Service)
- **Home Insurance**: An extension of their insurance offering, providing coverage for renters and homeowners. (Service)
- **Car Finance**: A lending product for car purchases, expanding their financial services ecosystem. (Service)

## Market Standing
- **Valuation/Market Cap**: Unicorn status (valuation over $1B) as of 2021; latest Series C in April 2025 at a valuation not publicly disclosed.
- **Key Metric**: Total funding of ~$228.8M (USD) across 8 rounds. Annual revenue estimated at $28.8M (USD).
- **Notable Investors/Partners**: Portage Ventures (lead, Series C), Passion Capital, Investec, SCOR, BlackRock, Columbia Lake Partners, Triple Point Ventures.
- **Growth Signals**: Turned profitable; doubled profit since 2023; 27% employee growth in 12 months; 50% female employees; expanded from car insurance into home insurance and car finance; 700+ employees; operates in 19 countries.

## Competitive Advantages
- **Proprietary Data & Pricing Models**: Uses its own technology to price risk based on a driver's global history, not just UK data, allowing it to serve a large, underserved market of newcomers that traditional insurers ignore or overcharge.
- **Mission-Driven Niche**: Focused exclusively on making migration easier, creating a strong brand and customer loyalty among a specific, growing demographic.
- **Full-Stack Fintech**: Has built its own technology stack from the ground up, giving it control over pricing, fraud detection, and customer experience, and enabling rapid expansion into new products (home insurance, car finance).

## Strategic Focus
- **Product Expansion**: Scaling beyond car insurance into home insurance and car finance, with a long-term goal of becoming a leading global financial services provider for migrants.
- **Geographic Growth**: Expanding its customer base and operational footprint, with offices in London and Budapest and employees across 19 countries.
- **Technology & Data**: Continuing to invest in proprietary data science and pricing models to maintain its competitive edge and enter new markets.

## Why Work Here
- **Culture & Values**: Described as low-ego, high-performance, and collaborative. Values include "autonomy and ownership," "relentless improvement," and "maximising impact, fast." Emphasis on collective success over self-interest.
- **Growth & Impact**: A fast-paced, high-growth environment (unicorn status, profitable, 27% employee growth in 12 months) with opportunities for significant ownership and career acceleration.
- **Flexible Working**: Flexible working policy; offices in London (The Featherstone Building, 66 City Road) and Budapest designed for collaboration.
- **Benefits**: Private healthcare (Vitality), mental health support (Oliva), cycle-to-work scheme, competitive bonus scheme, flexible benefits budget (Ben Mastercard), learning & training budgets, company socials, and 2 personal development days per year.
- **Engineering Culture**: Described as low-ego, high-performance, and collaborative. Teams have autonomy and ownership over their roadmaps. Focus on data science and proprietary tech.

## Sources
1. [marshmallow.com](https://www.marshmallow.com/jobs)
2. [marshmallow.com](https://www.marshmallow.com/our-story)
3. [linkedin.com](https://uk.linkedin.com/company/marshmallowltd)
4. [cbinsights.com](https://www.cbinsights.com/company/marshmallow-financial-services)
5. [otta.com](https://app.otta.com/companies/Marshmallow)

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