---
title: 'Employee Relations Lead at OpenLoop Health'
canonical: 'https://feeny.ai/job/employee-relations-lead-openloop-health-dallas-2gm1vf17ag95'
type: 'job'
last_seen: '2026-09-10'
---

# Employee Relations Lead at OpenLoop Health

- **Company:** OpenLoop Health
- **Location:** Dallas, TX / HQ
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/openloophealth/64b2d35d-f0e3-4cba-ac4a-f22219d270a1/application

**Skills:** Employee Relations, Workplace Investigations, Workers' Compensation, OSHA Compliance, Employment Law, HR Compliance, Data Analysis, Training Development, Healthcare Industry Experience, Tech Industry Experience, Multi-site Organization Management

> The Employee Relations & Safety Lead serves as the primary expert for employee relations, workplace investigations, workers' compensation, and safety compliance. This role involves managing complex ER matters, coaching managers, and owning safety programs to ensure a safe and compliant workforce.

## Job description

## About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

## About the Role

OpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. The Employee Relations & Safety Lead is the go-to expert for employee relations, workplace investigations, workers’ compensation, and safety across our parent company and subsidiaries. This role spans two interconnected functions: employee relations (investigations, policy, manager coaching) and workplace safety and workers' compensation. You'll sit at the intersection of HR strategy and day-to-day operations handling sensitive ER matters while also owning the programs that keep our workforce safe and protected.

## What You'll Do

Employee Relations

- Serve as the primary point of contact for employee relations matters including performance management, policy interpretation, workplace conflicts, and accommodations.
- Lead thorough, timely, and impartial workplace investigations,document findings, and recommend appropriate solutions
- Coach managers and people leaders on performance management, corrective action, and difficult employee conversations
- Contribute to developing and deliver ER-focused training for managers on topics including investigations, disciplinary processes, and conflict resolution
- Track ER trends and metrics to identify risks and recommend proactive solutions
- Partner with Legal and People leadership to ensure compliance with employment laws and maintain HR policies and practices
- Contribute to the development and revision of company policies in the employee handbook

Workplace Safety & Workers' Compensation

- Manage the end-to-end workers' compensation process, including intake, claims administration, return-to-work planning, and carrier management
- Own OSHA recordkeeping, reporting, and safety compliance across multiple states
- Partner with department leaders to investigate workplace incidents and near-misses, identify root causes, and implement corrective actions
- Develop and maintain safety policies and training programs
- Other duties as assigned.

## Who You Are

- 5+ years of HR experience with deep expertise in employee relations and,complex workplace investigations
- Experience managing workers' compensation programs and OSHA compliance
- Deep knowledge of federal and multi-state employment law and HR compliance
- Proven ability to coach managers through complex employee situations with sound judgement and discretion
- Strong investigative instincts — able to ask the right questions, synthesize information objectively, and reach well-reasoned conclusions
- Demonstrated ability to design and deliver manager training on ER topics
- Data-oriented: comfortable tracking case metrics and translating trends into actionable recommendations
- Excellent judgment and discretion; handles sensitive matters with confidentiality and care
- Clear, confident communicator — written and verbal — across all levels of the organization
- Comfortable operating in ambiguity and managing multiple cases simultaneously in a fast-moving environment

## Preferred Qualifications

- Healthcare, tech, or high-growth startup experience preferred
- Experience supporting multi-site or multi-entity organizations preferred
- PHR, SPHR, or related certification a plus

Our Benefits In addition, for salaried positions you would also be eligible for:

- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more

Our Company We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.

## About OpenLoop Health

## Company Overview
- **One-liner**: OpenLoop Health provides end-to-end, white-label telehealth infrastructure that enables healthcare and non-healthcare organizations to launch and scale digital health services.
- **Entity Type**: Private
- **Headquarters**: Des Moines, Iowa, United States
- **Founded**: 2020
- **Founders**: Dr. Jon Lensing (CEO & Co-Founder) and Christian Williams (COO & Co-Founder)

## Core Business
- **Primary industry**: Digital Health / Telehealth Infrastructure
- **Target customers**: B2B — Digital health companies, hospitals & health systems, health plans, employers, retail & pharmacy, and non-healthcare entities looking to add virtual care offerings.
- **Mission**: To bring healing anywhere, anytime to anyone across the nation.
- **Vision**: A world where healthcare is accessible, efficient, and tailored to individual needs—delivered wherever the patient may be.

## Products & Services
OpenLoop offers a full-stack, white-labeled suite of services:
- **Technology Platform**: HIPAA-compliant EHR with flexible API integrations, scheduling, booking, payments, and support for both synchronous and asynchronous care. AI-powered operations to streamline clinical workflows.
- **Provider Staffing & Credentialing**: Access to a nationwide, NCQA-credentialed network of clinicians across 30+ specialties and 15+ languages, with full 50-state coverage. Includes licensing, credentialing, and onboarding management.
- **Payer Coverage & Revenue Cycle Management (RCM)**: A network of 600+ payer contracts including Medicare and Medicaid, paired with RCM services to streamline reimbursement.
- **Regulatory, Legal & Compliance Support**: End-to-end legal, financial, and compliance setup, including ongoing regulatory maintenance and expert support.
- **Clinical Pathways**: Over 100 repeatable, scalable, and vetted clinical protocols (e.g., medical weight loss, HRT, urgent care, mental health).
- **Diagnostic Imaging & Labs**: A platform for diagnostic image ordering, referrals, and results, plus access to a network of pharmacy and lab partners for competitive medication costs.

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: Trusted by 3M+ patients annually; serves patients in all 50 states; processes thousands of patient visits per month.
- **Notable Investors/Partners**: Managing board includes Jack Berkowitz, Freddie Martignetti, and Ryan Morley. Client partners span digital health companies, hospitals, health plans, and employers.
- **Growth Signals**: OpenLoop saw **700% YoY growth in 2024**, appointed key executive team members (including a Chief Medical Officer, CFO, CCO, and CPO), and integrated AI technology into its operations. LinkedIn followers grew 124.8% year-over-year.

## Competitive Advantages
- **Full-stack, end-to-end solution**: OpenLoop is the only white-label provider that covers clinical, administrative, regulatory, and technological needs under one roof — clients bring their brand and patients, OpenLoop handles everything else.
- **Nationwide scale**: 50-state PC network, 600+ payer contracts (including Medicare/Medicaid), and a network of thousands of clinicians.
- **NCQA-accredited credentialing**: A streamlined, accredited credentialing process that reduces administrative burden for clients.
- **Proven, repeatable clinical pathways**: Over 100 pre-vetted, scalable protocols allow clients to launch new programs quickly and safely.
- **Deep Midwest roots**: Headquarters in Des Moines, Iowa, with a commitment to building local talent and positioning Iowa as a hub for healthcare transformation.

## Strategic Focus
- **AI integration**: Embedding AI to streamline clinical workflows, enhance patient support, and guide optimized care pathways.
- **Expansion of clinical pathways**: Continuously developing new, ready-to-use care programs (e.g., medical weight loss, HRT, anti-aging, mental health).
- **Scaling partnerships**: Serving a growing range of organizations from digital health startups to large employers and health systems.
- **National reach**: Deepening 50-state coverage and payer relationships to enable truly national virtual care delivery.

## Why Work Here
- **Culture & Mission**: Driven by a mission to “bring healing anywhere,” with a strong focus on expanding healthcare access. The team is described as passionate, energetic, and focused on driving long-lasting results.
- **Work Environment**: Hybrid work environment with a pet-friendly office in Des Moines, Iowa. The company is deeply committed to its Iowa roots and building a skilled local workforce.
- **Benefits**: Competitive salary, generous PTO, medical/dental/vision insurance, and a 401k program.
- **Growth & Impact**: Employees report feeling empowered to make a lasting impact on virtual care delivery. The company saw explosive 700% YoY growth in 2024, indicating a dynamic and scaling environment.
- **Leadership**: Experienced executive team including a CEO/co-founder with a personal connection to healthcare access challenges, a COO/co-founder, a CMO, CFO, CCO, CPO, and General Counsel.
- **Caution**: The careers page explicitly warns of fraudulent job postings and fake recruiter outreach. Candidates should verify any role or offer by emailing fraud@openloophealth.com.

## Sources
1. [openloophealth.com](https://openloophealth.com/)
2. [openloophealth.com/careers](https://openloophealth.com/careers)
3. [openloophealth.com/team](https://openloophealth.com/team)
4. [openloophealth.com/blog/who-is-openloop-health](https://openloophealth.com/blog/who-is-openloop-health)
5. [linkedin.com/company/openloophealth](https://www.linkedin.com/company/openloophealth)

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