---
title: 'Employer Client Account Manager at XO Health Inc.'
canonical: 'https://feeny.ai/job/employer-client-account-manager-xo-health-inc-remote-azw52g577xy2'
type: 'job'
last_seen: '2026-11-05'
---

# Employer Client Account Manager at XO Health Inc.

- **Company:** XO Health Inc.
- **Location:** Remote
- **Compensation:** $145k–$165k
- **Work type:** remote
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-05
- **Apply:** https://job-boards.greenhouse.io/xohealthinc/jobs/5280679007

## Job description

XO Health believes healthcare is fixable. Become part of the community changing the face of the industry.

XO Health is the first health plan designed by and for self-insured employers that delivers a more unified health experience for everyone – from those who receive care, to those who deliver it, to those who pay for it.

We are growing a multi-disciplinary team of diverse and digitally empowered employees ready to rebuild trust in healthcare through comprehensive and unified transformation.

Employer Client Account Manager

## About XO Health

Headquartered in Alpharetta, GA, and founded in 2022, XO Health Inc. is the first health plan designed by and for self-insured employers that delivers a more unified health experience for everyone—from those who receive care, to those who deliver it, to those who pay for it.

We are growing a multi-disciplinary team of diverse and digitally empowered employees who are ready to rebuild trust in healthcare through comprehensive and unified transformation.

Position Overview

The Client Account Manager is responsible for the day-to-day management and overall client experience for assigned XO Health employer clients. This role serves as a primary point of contact for clients, ensuring timely communication, issue resolution, effective execution of client requests, and successful delivery of ongoing services and commitments.

The Client Account Manager will develop strong working relationships with employer clients and their key stakeholders.  The role will collaborate closely with internal XO Health teams and external partners to address issues, coordinate activities, deliver reporting, and execute client initiatives.

This is a highly collaborative, hands-on role that requires strong judgment, organization, communication skills, and the ability to manage multiple priorities in a fast-paced startup environment. The ideal candidate brings a strong understanding of self-funded employer health benefits and is comfortable taking ownership, navigating ambiguity, identifying solutions, and stepping outside of traditional role boundaries when needed to support the client and the business.

## Key Responsibilities

Client Relationship Management

- Serve as the primary day-to-day point of contact for assigned employer clients.
- Develop and maintain strong, trusted relationships with clients and key stakeholders.
- Ensure client questions, requests, and concerns are acknowledged, coordinated, and resolved in a timely manner.
- Own client issues through resolution by partnering closely with Network, Operations, Member Experience, Claims, Clinical, Technology, Finance, Sales, and other XO Health teams to support client needs
- Proactively communicate status, risks, issues, and opportunities to clients and internal leadership.
- Facilitate regular client meetings and ensure appropriate follow-up and accountability.
- Lead and participate in client Open Enrollment meetings and activities.
- Prepare and deliver recurring client reporting packages, presentations, and operational updates.
- Prepare materials and presentations for client meetings, business reviews, Open Enrollment, and other client-facing activities.

Project Management

- Lead client-specific projects and initiatives as requested by the client or XO Health leadership.
- Develop project plans, timelines, deliverables, and communication strategies.
- Coordinate cross-functional resources and maintain accountability for project milestones.
- Facilitate project meetings and provide regular status updates.
- Ensure successful transition of completed projects into ongoing operational processes.

Industry & Regulatory Knowledge

- Maintain a deep understanding of self-funded medical and pharmacy benefit design and how benefits are administered and delivered to employer groups.
- Maintain knowledge of applicable regulatory requirements, including the Affordable Care Act (ACA), Consolidated Appropriations Act (CAA), ERISA, Mental Health Parity requirements, and other applicable federal and state regulations.

Startup & Continuous Improvement

- Operate effectively in a fast-paced, evolving startup environment where priorities may change quickly.
- Demonstrate flexibility and willingness to take on responsibilities outside of traditional account management functions when needed.
- Bring a solutions-oriented mindset and the ability to operate effectively when processes or answers are not yet fully defined.

## Qualifications

- Bachelor's degree in Business, Healthcare Administration, or a related field.
- Minimum of 5 years of experience in employer client account management, self-funded health plan administration, health insurance operations, or a closely related role.
- Active Life and Health insurance license, or ability to obtain the license within 90 days of hire.
- Demonstrated experience managing relationships with employer clients and key stakeholders, including brokers, consultants, benefits administrators, or other healthcare partners.
- Demonstrated understanding of self-funded medical and pharmacy benefit design.
- Working knowledge of ACA, CAA, ERISA, Mental Health Parity, and other applicable regulatory requirements.
- Experience leading or participating in employer Open Enrollment meetings.
- Demonstrated ability to manage multiple priorities, projects, and client needs simultaneously.
- Excellent written and verbal communication skills, with the ability to communicate effectively with clients, senior leadership, and cross-functional teams.
- Ability to travel up to 25%, based on season and client needs.
- Experience and proficiency with Microsoft Office, including Excel and PowerPoint, and AI platforms such as Claude and ChatGPT.

Compensation: XO Health offers a competitive salary and benefits package.

Bonus/Commission: This position is eligible for bonus/commission under XO Health's applicable incentive compensation program. Full compensation packages are based on candidate experience and relevant certifications. $145,000—$165,000 USD

XO Health is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. XO Health promotes a drug-free workplace.

## About XO Health Inc.

## Company Overview
- **One-liner**: XO Health is a full-service, value-based health plan platform for self-insured employers that aligns plan administrators, providers, and patients around health as the real unit of value.
- **Entity Type**: Private (Seed VC; raised $52.2M total)
- **Headquarters**: Alpharetta, Georgia, United States (also has an office in Stamford, Connecticut)
- **Founded**: 2021
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Healthcare (health insurance, value-based care, benefits platform)
- **Target customers**: B2B – self-insured employers, payers, and providers
- **Mission or purpose statement**: “To bring trust, transparency, and common sense to healthcare.” [xohealth.com](https://xohealth.com/about-us/)

## Products & Services
- **Health Plan Solutions (for Employers)**: Fully integrated medical and pharmacy plans with a guaranteed savings model, tailored plan designs, and real-time data insights.
- **Payment & Network Solutions (for Payers & Providers)**: Risk technology that enables value-based contracts at scale, including contract modeling, real-time payment orchestration, and clinical + financial reporting.
- **Member Experience**: Inclusive care packages, expanded access, and dedicated advocacy, powered by a digital member experience platform (partnered with League). [businesswire.com](https://www.businesswire.com/news/home/20240306451755/en/XO-Health-Selects-League-to-Power-Industry%E2%80%99s-First-Fully-Integrated-Digital-Member-Experience)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of $52.2M (Seed VC round, October 2025) [cbinsights.com](https://www.cbinsights.com/company/xo-health)
- **Notable Investors/Partners**: AlleyCorp, Sea Court Capital; strategic partners include Gravie, PayMedix, Kyruus Health, Simplify Healthcare, League, and National Cancer Treatment Alliance.
- **Growth Signals**: 56 employees (+7% YoY); active job postings (+200% YoY); multiple new partnerships announced in 2024–2025; expanding alternative health plan nationwide. [linkedin.com](https://www.linkedin.com/company/xohealthinc)

## Competitive Advantages
- **Alignment of incentives**: Platform aligns plan administrators, providers, and patients around health as the true unit of value, reducing friction and waste.
- **Real-time data & analytics**: Risk technology that runs value-based contracts in real-time, eliminating painful reconciliation.
- **Guaranteed savings**: Integrated medical and pharmacy plans with embedded savings guarantees for employers.
- **Experienced leadership team**: Executives from diverse domains (insurance, technology, provider networks) uniquely positioned to disrupt the healthcare landscape. [xohealth.com](https://xohealth.com/about-us/)

## Strategic Focus
- **Nationwide expansion**: Scaling the alternative health plan to more employers across the U.S.
- **Deepening partnerships**: Collaborating with digital health platforms, pharmacy benefit managers, and provider networks to enhance the member experience.
- **Technology platform**: Continuing to build out the next-generation operating platform for value-based care, with emphasis on real-time data and actionable insights.

## Why Work Here
- **Mission-driven culture**: Opportunity to rebuild trust in healthcare and drive transformative change.
- **Remote & hybrid options**: Some roles are remote (e.g., Senior Full Stack Engineer, India); other roles are office-based (Alpharetta, Stamford).
- **Multi-disciplinary team**: Work alongside leaders from Cisco, Liberty Mutual, Elevance Health, and other top companies. [linkedin.com](https://www.linkedin.com/company/xohealthinc)
- **Growth trajectory**: Young company (founded 2021) with significant funding and rapid partnership momentum – strong upside for early employees.
- **Tech stack**: Modern tools including React, Angular, Node.js, GraphQL, Java, microservices, Terraform, GitHub Actions, and ServiceNow. [linkedin.com](https://www.linkedin.com/company/xohealthinc)

## Sources
1. [xohealth.com](https://xohealth.com/) – Homepage and About Us
2. [linkedin.com](https://www.linkedin.com/company/xohealthinc) – LinkedIn company page
3. [cbinsights.com](https://www.cbinsights.com/company/xo-health) – CB Insights company profile
4. [greenhouse.io](https://job-boards.greenhouse.io/xohealthinc) – Careers page
5. [businesswire.com](https://www.businesswire.com/news/home/20240306451755/en/XO-Health-Selects-League-to-Power-Industry%E2%80%99s-First-Fully-Integrated-Digital-Member-Experience) – League partnership announcement
6. [endpointsnews.com](https://endpts.com/how-a-startup-is-reimagining-health-insurance-as-employers-search-for-new-options/) – Endpoints News feature
7. [pymnts.com](https://www.pymnts.com/news/partnerships/2025/paymedix-launches-partnership-with-benefits-platform-xo-health/) – PayMedix partnership
8. [coverager.com](https://www.coverager.com/gravie-partners-with-xo-health-to-launch-in-minnesota/) – Gravie partnership

## Other roles at XO Health Inc.

- [Full Stack Engineer (Front-End)](https://feeny.ai/job/full-stack-engineer-front-end-xo-health-inc-india-r38z7yqf966e) — India
- [Senior Full Stack Engineer](https://feeny.ai/job/senior-full-stack-engineer-xo-health-inc-india-yv0f66h69yyv) — India
- [Implementation Lead - ASO Employer Health Benefits](https://feeny.ai/job/implementation-lead-aso-employer-health-benefits-xo-health-inc-remote-wz3zp0wj8hf7)
- [Claims Analyst](https://feeny.ai/job/claims-analyst-xo-health-inc-india-hhwgw6dmx6c6) — India