---
title: 'Enablement Lead at Wordsmith AI'
canonical: 'https://feeny.ai/job/enablement-lead-wordsmith-ai-edinburgh-atkz8mahe91f'
type: 'job'
last_seen: '2026-10-16'
---

# Enablement Lead at Wordsmith AI

- **Company:** Wordsmith AI
- **Location:** Edinburgh, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/wordsmith/c9f131db-175d-492a-967d-e3ed345f2f09

## Job description

## About Wordsmith

Wordsmith is building the legal operating system for in-house teams, and we're growing fast. In-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still scattered across inboxes, chats, documents and disconnected systems. Wordsmith brings that work into one place: requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgement matters, and every step is captured as work happens. We're built for in-house legal, not law firms. More than 500 companies use Wordsmith, including Financial Times, Safelite, Trip.com, Canva, Starling and Sage. We're backed by over $100M from Index Ventures, General Catalyst, Highland Europe and others.

## The role

We're hiring an Enablement Lead to own how customers learn Wordsmith, and how they become confident, self-sufficient users of it. You'll own onboarding, training and enablement end to end: Legal AI fundamentals, product and feature overviews, self-paced certifications, and re-enablement for customers who've stalled. You'll teach both ends of the customer organisation: the lawyers and business users in Wordsmith every day, and the champions and admins who support their colleagues. This is an enablement role, not a delivery or commercial one. You won't own implementation, technical support, renewals, account growth or a sales quota. Your focus is capability: do customers know how to use Wordsmith well, and can they keep learning without us?

## What you'll do

- Own customer onboarding. Design and run the journey that takes a newly implemented customer to a confident, capable team, and keep improving it.
- Teach Legal AI fundamentals. Build the curriculum that helps legal teams understand what AI agents do well, where judgement stays with them, and how to work alongside the technology.
- Run live training. Lead onboarding sessions, product walkthroughs and feature deep dives for lawyers, business users and admins of every technical confidence level.
- Build the self-paced academy. Create online certifications and learning paths so customers can train new joiners and refresh skills on their own.
- Maintain the enablement library. Keep guides and product overviews accurate as Wordsmith ships, and retire what's out of date.
- Re-enable struggling customers. Diagnose why adoption has stalled and run focused programmes that get teams back to self-sufficiency.
- Train the champions. Equip customer champions and admins to teach their own colleagues, so capability compounds inside each account.
- Shape in-app help. Work with Product to build guidance, walkthroughs and prompts into Wordsmith itself.
- Measure whether learning worked. Define what a trained, self-sufficient customer looks like, track it, and use the evidence to change what we teach.
- Partner across customer teams. Work with Transformation, Customer Success, Support Engineering and Product so enablement reflects real implementations, questions and product changes.

## What we're looking for

- 3–5 years in customer enablement, training, onboarding, customer education, implementation or a similar customer-facing role where teaching was central.
- You design learning, not just deliver it. You can turn a complex product into a curriculum with a clear sequence and outcomes.
- Confidence in front of a room, in person and on video, with senior lawyers as readily as with day-to-day users.
- Experience building self-paced content (courses, certifications, guides, video) and a view on what makes people finish it.
- A clear, warm communication style that makes unfamiliar ideas easy to grasp without oversimplifying them.
- Strong organisation: you can run several programmes, sessions and content deadlines at once without losing detail.
- Comfort with data. You can read product-usage information, spot where learning hasn't landed and act on it.
- Curiosity about AI and legal technology. You don't need a legal background, but you'll want to learn the product and our customers' work deeply.
- A strong learning mindset: you welcome feedback, apply coaching and want to grow quickly.

## How we work

We're an in-person team in Edinburgh, so expect to work from the office or visit customers by default. We set a high bar, move quickly and give people real ownership. There won't always be a playbook, so you'll bring curiosity, structure and persistence. You'll work closely with the VP of Transformation and with Customer Success, Account Management and Product. Each customer team has a clear remit:

- Transformation leads implementation
- Support Engineering resolves technical issues
- Account Management owns renewals and commercial growth
- Customer Success owns adoption, customer health and value realisation
- Enablement owns onboarding, training and customer capability

## Why join Wordsmith

Wordsmith is growing quickly, winning new customers and expanding inside larger organisations. Because Legal AI is new to almost everyone who buys it, teaching it well is one of the highest-leverage things we can do. You'll join early enough to define what customer enablement at Wordsmith is: the curriculum, the certifications, and the standard for what a confident user looks like. You'll work directly with ambitious legal teams, learn the product deeply and develop fast in a high-performing team.

## About Wordsmith AI

## Company Overview
- **One-liner**: Wordsmith provides an AI-native legal operations platform that captures, triages, resolves, and records every legal request from the business, enabling in-house legal teams to work at the speed of AI.
- **Entity Type**: Private (Series B)
- **Headquarters**: London, England, United Kingdom
- **Founded**: 2023
- **Founders**: Ross McNairn (CEO), Volodymyr Giginiak (CTO), Robbie Falkenthal (COO)

## Core Business
- **Primary industry/industries**: Legal Technology (LegalTech), Enterprise AI, Workflow Automation
- **Target customers**: In-house legal departments at mid-to-large enterprises across all industries (B2B, Enterprise)
- **Mission or purpose statement**: To be the Northstar for legal intelligence in business — to bring the legal function in-house by making it measurable, compressible, and owned, just as every other major corporate cost centre has been.

## Products & Services
- **The Wordsmith Platform (Legal Operations System)**: An end-to-end AI-native system built around four core workflows: **Receive** (captures legal requests from Slack, email, Salesforce, Teams, and procurement systems), **Route** (assigns ownership, priority, and context), **Resolve** (automates routine legal work using AI agents — drafting, redlining, research, translation — while escalating complex decisions to lawyers), and **Record** (logs every decision, action, and rationale in real time for audit-ready governance).
- **Contract Review & Workflow Integration**: End-to-end contract review embedded directly into business tools like Slack, Gmail, and procurement systems. Reviews are collaborative and web-native.
- **Word Integration**: A plugin allowing lawyers to review, redline, draft, research, and translate without leaving Microsoft Word.
- **AI Agents**: Chain drafting into a full end-to-end workflow — receive the request, draft the document, route for approval, and send — with no manual step required.
- **Global Legal Intelligence Engine**: Covers hundreds of trusted sources across 130+ jurisdictions, combined with deep knowledge of the customer’s own entities, risk profile, and prior positions.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total funding raised — **$100M** across two rounds. Last round: **€60.2M ($70M) Series B** (announced June 2026).
- **Notable Investors/Partners**: Index Ventures, Highland Europe, General Catalyst (the firms behind Figma, Stripe, Discord, Airbnb, Revolut, and Canva).
- **Growth Signals**:
    - Used by **500+ organisations globally**, including major enterprises such as **BT, Financial Times, Safelite, Trip.com, and Canva**.
    - Reports that **Trustpilot cut contract review time by 85%** using the platform.
    - Planning to grow workforce from ~100 to **~300 employees**, with significant **US market expansion**.
    - Founded in 2023 and achieved this scale in just over two years.

## Competitive Advantages
- **Category-defining position**: Wordsmith is not a legal copilot for individual lawyers — it is an **operating system for the entire in-house legal function**, managing complete request flows across the organisation. This system-level approach is a structural shift away from traditional point-tools.
- **Conflict-free business model**: Wordsmith sits on the side of the *buyer* of legal services (the in-house team), not the *seller* (law firms). All other legacy tools were built to serve law firms. Wordsmith’s incentives are aligned with removing friction and cost for the enterprise.
- **Vertical-first AI strategy**: Deeply specialised in legal workflows rather than a generalist AI platform, making the product deeply relevant and defensible in a $1.1T global legal market.
- **Founding team**: Led by a CEO (Ross McNairn), CTO (Volodymyr Giginiak), and COO (Robbie Falkenthal) who blend legal domain expertise with deep AI and engineering capability.

## Strategic Focus
- **Scale globally, with a US expansion priority**: The Series B is explicitly earmarked to accelerate growth in the US market.
- **Hire exceptional talent**: Grow the team to ~300 people, maintaining a “fewer, better people” philosophy — a small group of brilliant specialists rather than a crowd of generalists.
- **Product depth**: Continue to invest in AI agents, global legal intelligence, and deeper integration into enterprise workflows (Slack, Salesforce, Word, Gmail).
- **Move beyond task assistance to full automation**: The stated vision is to make legal “the last black box” in the enterprise — measurable, compressed, and owned internally.

## Why Work Here
- **Culture & Philosophy**: Described as a team of “lawyers and engineers blending two worlds.” Core operating principles include: **“fewer, better people”** (small, elite teams), **relentless focus on simplicity**, and building products that are so elegant they “feel like magic.” The company explicitly values **judgment** as the key differentiator in an AI-powered world.
- **Growth Trajectory**: A rare stage — Series B with $100M in funding, a small enough team that individual contributions matter every day, and early enough to shape how the company builds. Significant US expansion ahead.
- **Work Environment**: Hybrid (roles listed for Edinburgh and London). The hiring process is transparent and values speed: a 30-min screening call, a 45-min technical interview, a short take-home challenge (a couple of hours), and a culture interview.
- **Funding Backing**: Backed by the same investors who backed Figma, Stripe, and Canva — strong signal of ambition and long-term thinking.
- **Impact**: Working on a problem that is “genuinely new” — building the platform to run in-house legal teams, which is a category that did not exist before AI made it possible.

## Sources
1. [wordsmith.ai](https://www.wordsmith.ai/)
2. [wordsmith.ai/company](https://www.wordsmith.ai/company)
3. [wordsmith.ai/careers](https://www.wordsmith.ai/careers)
4. [cbinsights.com](https://www.cbinsights.com/company/wordsmith-ai)
5. [jobs.ashbyhq.com/wordsmith](https://jobs.ashbyhq.com/wordsmith)

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