---
title: 'End User Services Engineer at Engineers Gate'
canonical: 'https://feeny.ai/job/end-user-services-engineer-engineers-gate-new-york-2w1vqmn64jh0'
type: 'job'
last_seen: '2026-09-08'
---

# End User Services Engineer at Engineers Gate

- **Company:** Engineers Gate
- **Location:** New York, NY
- **Posted:** 2026-05-01
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/engineersgate/jobs/7326839

## Job description

## About EG

Engineers Gate (EG) is a leading investment manager founded in 2014 as a quantitative, computer-driven trading firm. Today, EG operates as a diversified, multi-strategy investment platform that combines systematic research with selective discretionary approaches.

EG's multi-manager platform allows independent investment teams to pursue distinct strategies while benefiting from shared infrastructure, risk management, and operational support. The firm’s collaborative groups of researchers, engineers, and investment professionals deploy sophisticated statistical models, proprietary technology, and a centralized data platform to isolate and solve challenging problem sets in the global financial markets.

## About The Role

We are seeking an End User Services Engineer to join our Information Technology team. In this role, you will be part of a global team responsible for ensuring reliable, secure, and high-performance technology operations across all business units. This role requires hands-on end-user support, proactive issue resolution, and ownership of IT systems that enable productivity at scale. You will support traders, executives, and research staff in a fast-paced, mission-critical environment.

The ideal candidate will have combined deep technical knowledge with outstanding communication and problem-solving skills, consistently delivering “white glove” service while improving systems and processes. This role is ideal for an engineer who thrives on solving complex problems, values precision and responsiveness, and wants to make a direct impact on mission-critical operations within a high-performance environment.

This is an on-site role based out of our New York City office, five days a week.

## Key Responsibilities

- Deliver high-quality technical support to users across Windows, macOS, and mobile platforms (iOS).
- Provide prompt troubleshooting and resolution of hardware, software, network, and market data issues.
- Manage user onboarding/offboarding, permissions, and account administration.
- Support audio/visual systems and conferencing technologies (Zoom, Teams, Cisco).
- Assist with mobile device configuration and management through Intune or similar platforms.
- Support virtual desktop infrastructure (VDI) environments to enable secure and flexible remote access.
- Utilize an IT Service Management (ITSM) platform to log, track, and resolve support requests.
- Document solutions and maintain IT knowledge bases for recurring issues and procedures.
- Identify opportunities for automation and workflow improvement to enhance efficiency.
- Provide after-hours and weekend on-call coverage as part of a support rotation.

## Qualifications

- 2+ years of IT support experience in the financial services industry.
- Bachelor's degree in computer science, Information Technology, or related field.
- Strong troubleshooting, communication, and prioritization skills.
- Experience supporting enterprise desktop environments, including Windows 11, and Office 365.
- Knowledge of identity and access management systems, user management, and security group administration.
- Experience with endpoint management, software deployment concepts, and packaging.
- Understanding of basic networking concepts (LAN/WAN, VPN, DNS, DHCP).
- Familiarity with cloud-based collaboration platforms (Microsoft 365, SharePoint, OneDrive).
- Working knowledge of AV setups and remote conferencing technologies. (e.g. Zoom)
- Ability to work independently, manage priorities, and maintain attention to detail in a fast-paced environment.
- Comfortable interfacing directly with traders, executives, and analysts to provide professional, high-touch support.

## What We Value

- Clear communication: You build trust through empathy, clarity, and accountability.
- Proactive mindset: You anticipate issues and improve systems before problems arise.
- Ownership: You take initiative and follow through until issue is resolved.
- Growth orientation: You stay curious, learn continuously, and adapt quickly to new tools and technologies.

The base salary for this role is anticipated to be $100,000–$120,000, excluding potential bonuses, additional compensation, and benefits. Actual compensation will depend on various factors including skills, experience, and qualifications.

## About Engineers Gate

## Company Overview
- **One-liner**: Engineers Gate is a quantitative investment company that uses computer-driven trading and advanced data science to generate superior returns in global financial markets.
- **Entity Type**: Private
- **Headquarters**: New York City, USA (with offices in Boston, London, Singapore, and Hong Kong)
- **Founded**: 2014
- **Founders**: Glenn Dubin

## Core Business
- **Primary industry/industries**: Investment Management / Quantitative Finance / Hedge Funds
- **Target customers**: Institutional investors (via private funds) and proprietary trading operations — predominantly B2B.
- **Mission or purpose statement**: “Implement scientific and mathematical methods to explore, isolate, and solve problems in the global financial markets” — with a core belief that systematic, research-driven strategies will outperform over time.

## Products & Services
- **Hedge Funds / Multi-Strategy Investment Platform**: The firm manages several private investment funds that combine systematic and selective discretionary approaches. Investment teams pursue independent strategies while leveraging shared infrastructure, risk management, and a proprietary data platform.
- **Quantitative Trading & Research**: In-house teams research and execute computer-driven strategies across equities, futures, and other asset classes, covering full trading lifecycles (alpha research, signal generation, portfolio construction, execution, risk management).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: **Assets Under Management (AUM)** — approximately **US$4 billion** (as of 2025). The firm also raised an estimated **$300 million in total funding** per LinkedIn (though some sources list this as total capital raised; AUM is the more standard metric).
- **Notable Investors/Partners**: Not publicly detailed. The firm operates as a Registered Investment Advisor (SEC) and Commodity Pool Operator (CFTC), with key leadership including **CEO Greg Eisner**.
- **Growth Signals**:
  - Headcount grew **49% year-over-year** to **187 employees** (LinkedIn, 2025); Wikipedia reports 179 employees in 2025.
  - Opened an office in Singapore in May 2024, expanding Asian presence.
  - Actively hiring for quantitative researchers, engineers, and operational roles across New York, London, Hong Kong, and Singapore.

## Competitive Advantages
- **Quantitative & Technology Moat**: Deep integration of proprietary statistical models, machine learning, and a centralized data platform gives a persistent edge in signal discovery and execution.
- **Multi-Manager Model**: Allows independent investment teams to operate with autonomy while sharing best-in-class infrastructure, risk management, and operational support — attracting top talent.
- **Culture of Collaboration & Rigor**: The firm’s emphasis on open idea exchange, intellectual curiosity, and a “friendly but challenging” environment differentiates it from larger, more bureaucratic asset managers.
- **Talent Density**: Team composed of researchers, engineers, and financial professionals from top academic and industry backgrounds (e.g., math, physics, computer science, and prior quant trading experience).

## Strategic Focus
- **Multi‑Strategy Expansion**: Continuing to build a diversified platform that scales both systematic and discretionary strategies across global markets.
- **Technology & Data Leadership**: Investing in proprietary infrastructure to stay ahead of market microstructure changes and emerging data sources.
- **Talent Acquisition**: Aggressively recruiting quantitative researchers, engineers, and portfolio managers to support growth, especially in US, Europe, and Asia.
- **Risk Management & Alignment**: Maintaining a patient, disciplined approach to capital allocation with strong alignment between the firm, its investment teams, and its investors.

## Why Work Here
- **Culture**: Collaborative, intellectually curious, and open — described as “as intellectually rewarding as life in academia and as inventive and dynamic as working at a start-up technology firm.”
- **Work‑Life Balance & Benefits**: “Superb benefits” including fully covered medical, dental, and vision insurance, generous vacation and personal days. The firm also supports social and philanthropic causes.
- **Remote/Hybrid Policy**: Most roles are based in office hubs (NYC, London, Singapore, Hong Kong), though some positions (e.g., U.S.‑based telecommuting roles) allow remote work. The firm explicitly touts flexibility for certain roles.
- **Engineering & Research Environment**: Emphasis on open‑source style sharing of ideas, use of state‑of‑the‑art tools (Python, ML/DL frameworks, large‑scale data pipelines), and exposure to full trading lifecycle.

## Sources
1. [Engineers Gate – Official Site](https://www.eglp.com/)
2. [Engineers Gate – Wikipedia](https://en.wikipedia.org/wiki/Engineers_Gate)
3. [Engineers Gate – LinkedIn](https://www.linkedin.com/company/engineers-gate)
4. [Careers – Greenhouse (Open Positions)](hhttps://boards.greenhouse.io/engineersgate)
5. [Quantitative Researcher Job Posting – Greenhouse](https://job-boards.greenhouse.io/engineersgate/jobs/7946534)

## Other roles at Engineers Gate

- [Receptionist](https://feeny.ai/job/receptionist-engineers-gate-london-2gvf1pwrqa3g) — London, United Kingdom
- [Systems Engineer](https://feeny.ai/job/systems-engineer-engineers-gate-london-wz6wmktcxhce) — London, United Kingdom
- [Trading Operations Associate](https://feeny.ai/job/trading-operations-associate-engineers-gate-new-york-t5r6ayqg17a4) — New York, NY
- [Quantitative Research Intern](https://feeny.ai/job/quantitative-research-intern-engineers-gate-hong-kong-ss90r0gcbn22) — Hong Kong
- [Quantitative Researcher](https://feeny.ai/job/quantitative-researcher-engineers-gate-hong-kong-qfjnzrvphkmp) — Hong Kong
- [Network Engineer](https://feeny.ai/job/network-engineer-engineers-gate-new-york-wt30eqjaaj3p) — New York, NY