---
title: 'End User Support / Systems Administrator at C3EL'
canonical: 'https://feeny.ai/job/end-user-support-systems-administrator-c3el-scott-afb-etj5p3zjdtrd'
type: 'job'
last_seen: '2026-09-17'
---

# End User Support / Systems Administrator at C3EL

- **Company:** C3EL
- **Location:** Scott Afb, IL
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-17
- **Apply:** https://job-boards.greenhouse.io/c3el/jobs/5234639007

## Job description

## **CONTINGENT UPON CONTRACT AWARD**

Overview:

Job Title: End User Support / Systems Administrator

Security Clearance: Secret (or higher)

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation.

Primary Responsibilities:

- Provide IT equipment support for new-user workstations and relocation moves within Building 3600.
- Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality.
- Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required.
- Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk.
- Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure.
- Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets.
- Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries.
- Assist with timely user support, move requests, and configuration changes while maintaining required response standards.

Required Qualifications:

- U.S. Citizenship.
- Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment.
- Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting.
- Experience with trouble-ticket systems and escalation processes.
- Ability to meet applicable DISA personnel security and network-access requirements.

Preferred Qualifications:

- DoD or federal desktop/end-user support experience.
- Experience supporting users in a high-tempo mission or contracting environment.
- Basic familiarity with switches, structured cabling, and enterprise network troubleshooting.
- IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.

Education / Experience:

- High school diploma and at least 2 years of relevant experience.

## About C3EL

## Company Overview
- **One-liner**: C3EL delivers advanced information technology, engineering, and logistics services with a core focus on Command and Control and Communications systems to the Department of Defense and other federal agencies.
- **Entity Type**: Private (Woman-Owned Small Business – WOSB)
- **Headquarters**: Tampa, Florida, United States
- **Founded**: 2012
- **Founders**: Not publicly listed; leadership includes CEO Laura Hoernig and COO Jack Rhodes

## Core Business
- **Primary Industry**: IT Services and IT Consulting, Defense & National Security
- **Target Customers**: U.S. Department of Defense (DoD), Federal Agencies, and allied partners
- **Mission/Purpose**: “Delivering advanced information technology and engineering services with a core focus on Command and Control, Communications systems to the Department of Defense and other Federal Agencies.”

## Products & Services
- **Enterprise IT Services**: Full lifecycle IT infrastructure design, implementation, and management (networks, servers, data centers).
- **Command Center Solutions**: Turn-key design, integration, and delivery of command centers, including AV and communications systems, SCIFs, and briefing centers.
- **Cloud & Virtualization**: Cloud migration, management, and optimization services.
- **Communications Solutions**: Secure, reliable full lifecycle communications (including SATCOM, tactical communications, and voice/data networks).
- **Cybersecurity**: Security operations, network defense, and compliance support.
- **Logistics & Engineering**: Logistics support, engineering services, and program management for deployed and enterprise environments.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Estimated annual revenue $5.0M–$25.0M (LinkedIn data); Total employees 34 (LinkedIn, +6.4% monthly growth)
- **Notable Investors/Partners**: Not publicly listed (privately held); customers include U.S. DoD and other federal agencies
- **Growth Signals**: 37 active job postings (Greenhouse), 94.7% quarterly increase in job postings, presence in 40+ countries, LinkedIn followers 2,600 (+1.1% monthly)

## Competitive Advantages
- **Woman-Owned Small Business (WOSB)** status, enabling set-aside contracting opportunities.
- **Top Secret Facility Clearance** and extensive experience with SCIFs and secure environments.
- **Vertical integration**: Senior management deploys directly with teams, ensuring high-quality execution.
- **Global footprint**: Supports operations in 40+ countries, with personnel experienced in both deployed and enterprise environments.

## Strategic Focus
- Continue to expand DoD and federal agency customer base by delivering mission-critical command, control, communications, and IT solutions.
- Invest in cloud, cybersecurity, and modernization services to meet evolving defense needs.
- Grow workforce through a disciplined hiring pipeline (37 open positions across multiple geographies, including Hawaii, Italy, Kuwait, Belgium, and U.S. bases).

## Why Work Here
- **Culture**: Employee reviews rate culture 3.9/5 and career development 4.1/5; compensation rated 4.5/5 (Glassdoor/LinkedIn).
- **Work Environment**: Supportive, mission-focused environment with a focus on professional growth; many roles require security clearance and offer the chance to work on critical national security projects.
- **Remote/Hybrid**: Many roles are on-site at government facilities (e.g., Tampa, Hawaii, overseas bases); some roles may offer flexibility, but clearance requirements often dictate location.
- **Notable Perks**: Opportunity to work directly with DoD customers, deploy with teams, and gain exposure to cutting-edge command and control technologies.

## Sources
1. [c3el.com – About Us](https://c3el.com/about-us/)
2. [c3el.com – Homepage](https://c3el.com/)
3. [c3el.com – Careers](https://c3el.com/careers/)
4. [Greenhouse – Jobs at C3EL](http://job-boards.greenhouse.io/c3el)
5. [LinkedIn – C3EL Company Page](https://www.linkedin.com/company/c3el)

## Other roles at C3EL

- [Senior Data / Inventory Specialist](https://feeny.ai/job/senior-data-inventory-specialist-c3el-scott-afb-3f0gka9w371f) — Scott Afb, IL
- [Senior Network / Telecommunications Engineer](https://feeny.ai/job/senior-network-telecommunications-engineer-c3el-scott-afb-m47cyradgtyd) — Scott Afb, IL
- [Program Manager](https://feeny.ai/job/program-manager-c3el-scott-afb-vyy19ee7ka4y) — Scott Afb, IL
- [Project Manager / Deputy Program Manager](https://feeny.ai/job/project-manager-deputy-program-manager-c3el-scott-afb-yrn49zpp0s6f) — Scott Afb, IL
- [AV/VTC & Telecommunications Support Specialist](https://feeny.ai/job/av-vtc-telecommunications-support-specialist-c3el-scott-afb-677w8arc4z3s) — Scott Afb, IL
- [Cross-Functional IT Support Specialist](https://feeny.ai/job/cross-functional-it-support-specialist-c3el-scott-afb-c9dm4c287hdt) — Scott Afb, IL
- [Application Support Specialist / Systems Administrator](https://feeny.ai/job/application-support-specialist-systems-administrator-c3el-scott-afb-b5x0yxy0w4r2) — Scott Afb, IL
- [IT Support Team Lead / Senior Systems Administrator](https://feeny.ai/job/it-support-team-lead-senior-systems-administrator-c3el-scott-afb-39ktkwyy7f4r) — Scott Afb, IL
- [SATCOM Operation & Maintenance (O&M) Support](https://feeny.ai/job/satcom-operation-maintenance-o-m-support-c3el-amman-t3gzwpqj7spt) — Amman, Jordan
- [SATCOM Operation & Maintenance (O&M) Support](https://feeny.ai/job/satcom-operation-maintenance-o-m-support-c3el-amman-1bvapfps01gm) — Amman, Jordan