---
title: 'End User Support Technician at Soros Fund Management'
canonical: 'https://feeny.ai/job/end-user-support-technician-soros-fund-management-new-york-yfj98e064dp7'
type: 'job'
last_seen: '2026-09-10'
---

# End User Support Technician at Soros Fund Management

- **Company:** Soros Fund Management
- **Location:** New York, NY
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/familyoffice/jobs/7865376003

## Job description

Company Overview

Soros Fund Management LLC (SFM) is a global asset manager and family office founded by George Soros in 1970. With $28 billion in assets under management (AUM), SFM serves as the principal asset manager for the Open Society Foundations, one of the world’s largest charitable foundations dedicated to advancing justice, human rights, and democracy.

Distinct from other investment platforms, SFM thrives on agility, acting decisively when conviction is high and exercising patience when it’s not. With permanent capital, a select group of major clients, and an unconstrained mandate, we invest opportunistically with a long-term view in a wide range of strategies and asset classes, including public and private equity and credit, fixed income, foreign exchange, and alternative assets. Our teams operate with autonomy, while cross-team collaboration strengthens our conviction and empowers us to capitalize on market dislocations.

At SFM, we foster an ownership mindset, encouraging professionals to challenge the status quo, innovate, and take initiative. We prioritize development, enabling team members to push beyond their roles, voice bold ideas, and contribute to our long-term success. This culture of continuous growth and constructive debate fuels innovation and drives efficiencies.

Our impact is measured by both the returns we generate and the values we uphold, from environmental stewardship to social responsibility. Operating as a unified team across geographies and mandates, we remain committed to our mission, ensuring a meaningful, lasting impact.

Headquartered in New York City with offices in Greenwich, Garden City, London, and Dublin, SFM employs 200 professionals.

## Team Overview

The End User Support (EUS) team provides 24x7 support globally and has a total of 4 support staff, New York City (2), Greenwich (1), and London (1) and report to the End User Support manager.

Job Overview

As part of the EUS team at SFM, the End User Support Technician is responsible for directly supporting users in the NYC office, as well as indirectly supporting the offices across the globe. The End User Support Technician will work closely with the Systems, Cloud, Desktop Engineering, and Cyber Security teams in assisting to troubleshoot and ensure end user system and application reliability but also rolling out both desktop and other infrastructure projects. The role requires quick thinking and excellent troubleshooting skills to be coupled with the ability to provide a consistently high level of customer service, against a well-established and diverse suite of technology consisting of the full Microsoft stack, various cloud and SaaS solutions, and a variety of management and administration tools.

Location: NYC – 5 days a week in the office.

Major Responsibilities

- Ensure that customer inquiries are handled promptly and effectively and that customer issues are resolved in a timely and satisfactory manner.
- Troubleshooting all end user hardware issues, including desktops, laptops, mobile, and any other related devices, both in the office and at home.
- Maintain and support telephony, conference room setups, and printers.
- Log all work clearly and consistently in our ticketing system, including steps taken and resolution.
- Inventory and record keeping of all applications and desktop hardware.
- Maintain adherence to our existing change control and documentation process.

## What We Value

- 1-2 years in a Microsoft-based end user support role preferred (can include internship experience).
- Bachelor’s degree in computer science or other relevant fields preferred.
- Experience with supporting any Microsoft technologies including Microsoft Office apps, Windows 10/11, Teams, OneDrive.
- Excellent written and oral communication skills along with collaborative team skills are required.
- Basic troubleshooting skills and mindset, with the ability to identify problems and suggest relevant meaningful resolutions.
- Basic understanding of networking concepts (Wi-Fi, VPN, IP addresses) and common troubleshooting logic (isolate the variable, reproduce the issue, check the simplest explanation first)
- Experience in any automation, scripting languages, or PowerShell basics a plus.
- Prior internships or experience in Finance or trading environments, or retail experience a plus.

We anticipate the base salary of this role to be between $75,000-$85,000. In addition to a base salary, the successful candidate will also be eligible to receive a discretionary year-end bonus.

In all respects, candidates need to reflect the following SFM core values:

Smart risk-taking   //   Owner’s Mindset   //   Teamwork   //   Humility   //   Integrity

## About Soros Fund Management

## Company Overview
- **One-liner**: A global asset manager and family office that serves as the principal asset manager for the Open Society Foundations, investing across all asset classes with a permanent capital base.
- **Entity Type**: Private (family office)
- **Headquarters**: Not publicly available from provided sources (widely reported as New York, USA)
- **Founded**: Over 50 years ago (c. 1970)
- **Founders**: George Soros

## Core Business
- **Primary industry**: Asset management, financial services
- **Target customers**: Institutional (exclusively family clients; does not solicit outside investors)
- **Mission**: Generate high-quality returns while upholding values of environmental stewardship, social responsibility, and driving systemic change (clean energy, economic equality, democratic practices).

## Products & Services
Soros Fund Management invests across a broad range of strategies and asset classes, including:

- **Public Equities & Credit**: Long/short equity, investment grade, high yield, distressed debt, structured products
- **Private Markets**: Direct lending (real estate, venture/growth, ABS, NAV, litigation finance), co-investments, private equity
- **Macro Strategies**: Rates, FX, equities (both discretionary and systematic)
- **Alpha Capture & Risk Overlays**: Central risk management and portfolio construction
- **External Manager Allocation**: Partnerships with top-tier external asset managers across public and private markets

## Market Standing
- **Valuation/Market Cap**: Not applicable (private family office)
- **Key Metric**: $28 billion Assets Under Management (AUM); 200 employees; 5 offices
- **Notable Investors/Partners**: Open Society Foundations (primary client and capital source)
- **Growth Signals**: Permanent capital base allows long-term, patient deployment through market cycles; 50+ years of track record; active in both traditional and alternative strategies

## Competitive Advantages
- **Permanent capital base**: Enables long-term, patient investing and the ability to act decisively during market dislocations
- **Unconstrained mandate**: Flexibility to invest across asset classes, geographies, and strategies without style drift
- **Collaborative culture**: Open debate, direct access to senior leadership, and flat hierarchy foster better decision-making
- **Purpose-driven**: Alignment with Open Society Foundations’ mission allows investing with impact as a core criterion

## Strategic Focus
- **Current priorities**: Driving the clean energy transition, combating economic inequalities, ensuring freedom of expression, and promoting democratic practices and rights
- **Investment approach**: Opportunistic, concentrated positions built on deep industry expertise; emphasis on smart risk-taking with long-term horizons

## Why Work Here
- **Culture**: Transparency, open debate, and direct engagement with senior leadership at all levels. Values include integrity, teamwork, humility, and ownership mindset.
- **Development**: Custom training programs, continuous learning, hands-on experience, and mentoring. Encourages constructive challenge and creative thinking.
- **Benefits**: Comprehensive medical plans, mental health support, on-site gyms at every office, generous 401(k) matching, and profit-sharing.
- **Work model**: Not explicitly stated; emphasis on in-person collaboration suggests an office-centric culture with multiple global locations.

## Sources
1. [Soros Fund Management Homepage](https://sorosfundmgmt.com/)
2. [Soros Fund Management About Page](https://sorosfundmgmt.com/about/)
3. [Soros Fund Management Careers Page](https://sorosfundmgmt.com/careers/)
4. [Soros Fund Management What We Do Page](https://sorosfundmgmt.com/what-we-do/)

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