---
title: 'Endpoint and Device Specialist at Tempo'
canonical: 'https://feeny.ai/job/endpoint-and-device-specialist-tempo-united-states-hjrb9p3zyy1a'
type: 'job'
last_seen: '2026-09-10'
---

# Endpoint and Device Specialist at Tempo

- **Company:** Tempo
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/tempo-io/7b79ccce-f44e-4044-a52c-52c28d7bbe0f

## Job description

With over 30,000 customers, including a third of Fortune 500 companies, Tempo is trusted by organizations across the globe to make their workflows work better.

We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern team to deliver – for every step from first vision to value.

Since our beginning in 2007 as a project to make a time-tracking tool to help a client – Tempo has expanded to become the #1 time management add-on for Jira, and we have developed and acquired a multitude of tools to become one of the most trusted names in the Atlassian ecosystem.

We want everyone to work better – but we also want to be a tech company with a heart. Join us as we continuously innovate our award-winning products, create new solutions, and help the world work smarter, not harder.

About the role: As an Endpoint and Device Specialist, you will own the health, security, and lifecycle of the devices that Tempo staff rely on every day. From provisioning a new hire’s laptop to enforcing security posture across a global, remote-first fleet, you will make sure every endpoint is reliable, compliant, and ready to work from day one.

You will be the go-to expert for endpoint management and identity access, administering our device management and single sign-on tooling, resolving escalated endpoint issues through our IT service desk, and continuously hardening our environment against risk. You will partner closely with Information Security to translate policy into enforced, auditable controls on every device.

This role reports to the Director of Corporate IT & Information Security and sits at the intersection of IT operations, security, and staff experience. You will also help us apply AI to modern endpoint operations – using AI-assisted tooling and automation to streamline support, triage, and device management at scale.

What you'll do:

- Own the full endpoint device lifecycle – procurement, provisioning, configuration, refresh, and secure retirement/wipe – across macOS, Windows, Linux (Ubuntu) and BYOD mobile devices.
- Administer and optimize Unified Endpoint Management (UEM) tooling to enforce configuration baselines, patching, encryption, and compliance policies across a distributed, remote-first fleet.
- Administer Okta SSO – managing single sign-on, application integrations, provisioning/deprovisioning, and access policies in partnership with Information Security.
- Deliver endpoint support through Jira Service Management (JSM) – triaging, resolving, and escalating tickets while building request types, workflows, automation, and knowledge-base content that improve resolution times.
- Lead device onboarding and offboarding, ensuring new hires are equipped on day one and departing employees’ access and devices are fully reclaimed and secured.
- Enforce and monitor endpoint security posture – endpoint detection and response (EDR), disk encryption, patch compliance, and configuration hardening – and remediate gaps.
- Maintain accurate device inventory and asset management, tracking ownership, warranty, and compliance status across the fleet.
- Apply AI-assisted tooling and automation to endpoint operations – automating routine provisioning, support triage, and reporting to scale IT operations without scaling headcount.
- Partner with Information Security on audits, access reviews, and evidence collection, treating auditability and least-privilege access as first-class requirements.
- Document standards, runbooks, and self-service resources so endpoint operations are consistent, repeatable, and easy to maintain as the company scales.
- Support the Tempo Way of Working by using Tempo and Jira products to manage and instrument your work.

Who you are:

- Okta SSO experience – hands-on administration of Okta single sign-on, including application integrations, provisioning, and access policies.
- Jira Service Management (JSM) experience – delivering IT support through JSM, including workflows, request types, and automation.
- SaaS company experience – you have worked in a SaaS / technology company environment.
- Remote work environment experience - you have provided support for a remote workforce ./..
- AI experience – hands-on experience using AI tools and/or AI-assisted automation in your work.
- Time zone – must be based in North America and able to work core hours in the Eastern (EST) or Central (CT) time zone.

Also important:

- 3+ years in endpoint management, IT operations, desktop/device support, or a similar role, ideally in a remote-first environment.
- Hands-on experience administering Unified Endpoint Management (UEM) tooling (e.g., Jamf, Kandji, Microsoft Intune) across the full device spectrum — macOS, Windows, iOS/iPadOS, Android, and Linux
- Solid understanding of endpoint security – EDR, disk encryption, patch management, and configuration hardening.
- Working knowledge of identity and access management concepts and least-privilege principles.
- Strong troubleshooting and systems thinking – you naturally see dependencies, edge cases, and failure modes.
- Excellent communication and customer-service skills; you can support both technical and non-technical colleagues with patience and clarity.
- A bias toward automation and continuous improvement rather than repetitive manual work.
- Experience in high-growth environments where ambiguity and change are constant; scripting experience (e.g., Bash, PowerShell, Python) is a strong plus.

Why Join Tempo?

- Impact: Own the endpoint experience for the entire company – with the autonomy to modernize how IT operates.
- Innovation: Apply AI and automation to real endpoint and security operations, not just experiments.
- Collaboration: Join a supportive, cross-functional Corporate IT & Information Security team that values openness and a continuous learning environment.
- Growth: Opportunities for professional development, including conferences, courses, and mentorship.

## What's In It For You (Org-wide) -

- Remote First work environment
- Unlimited vacation in most of our locations!!
- Great benefits including health, dental, vision and savings plan.
- Perks such as training reimbursement, WFH reimbursement, and more.
- Diverse and dynamic teams with challenging and exciting work.
- An opportunity to have a real impact on our business.
- A great range of social activities (both in person and virtual).
- Optional in person meet-ups and the ability to travel to our international offices
- Employee referral program
- And so much more!

Note: As our hiring teams are global, please submit your resume in English only Apply today to join the Tempo team and help shape the future of enterprise productivity software. Join us at Tempo Software, where we proudly foster an equal opportunity workplace. We are committed to creating an inclusive culture where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

## About Tempo

## Company Overview
- **One-liner**: Tempo provides a modular, AI-powered Strategic Portfolio Management (SPM) platform built on Jira that helps organizations align strategy with execution by tracking time, capacity, budgets, and projects.
- **Entity Type**: Private (backed by Diversis Capital)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2015 (origins as an internal project at TM Software in Iceland in 2007)
- **Founders**: Adam Wallace, Gregg Clevenger

## Core Business
- **Primary industry**: Strategic Portfolio Management (SPM) software / Atlassian ecosystem
- **Target customers**: B2B, primarily mid-market to large enterprises (trusted by 1 in 3 of the Fortune 500 and over 30,000 organizations globally)
- **Mission or purpose statement**: "We exist to help your teams find their rhythm. That means providing them with the tools to stay on track, on time, and on budget with all their projects." [try.tempo.io](https://try.tempo.io/about-us/)

## Products & Services
Tempo offers a modular suite of Jira-native applications for Strategic Portfolio Management (SPM):
- **Timesheets**: Jira-native time tracking and capacity management automation.
- **Structure PPM**: Visualize multiple Jira projects, programs, and portfolios in one place for real-time alignment.
- **Financial Manager**: Monitor project and portfolio costs, budgets, and profits in real-time.
- **Capacity Planner**: Jira's #1 capacity and team management solution for organizational efficiency.
- **Custom Charts for Jira**: Flexible custom reporting to build charts and dashboards for delivery, capacity, and speed.
- **Gantt Charts for Structure PPM**: Real-time Jira data Gantt charts for planning.
- **BigQuery Connector for Jira**: Export large volumes of Jira data to BigQuery for analytics.
- **Tableau Connector for Jira**: Seamless integration of Jira data with Tableau for dynamic insights.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual Revenue of $100.0M (LinkedIn estimate) [linkedin.com](https://www.linkedin.com/company/tempohq)
- **Notable Investors/Partners**: Diversis Capital (growth investor since 2018); Atlassian (Platinum Partner)
- **Growth Signals**: 269 employees (+17.6% YoY); trusted by 30,000+ customers and 50% of the Fortune 100; acquired AlphaServe (2024), LiquidPlanner (2023), Old Street Solutions (2021), Roadmunk and ALM Works (2021); 400M+ tracked time events, 100,000+ roadmaps created, 34M+ Jira issues structured, 16M+ app installs.

## Competitive Advantages
- **Deep Jira Integration**: All products are Jira-native, making them deeply embedded in the workflows of millions of Atlassian users.
- **Modular & Flexible**: Unlike monolithic competitors, Tempo allows teams to adopt only the tools they need (Timesheets, Structure, Financial Manager, etc.) and scale up.
- **Enterprise Trust**: Trusted by 1 in 3 of the Fortune 500 and over 30,000 organizations, with enterprise-grade security and compliance.
- **AI-Powered**: The platform is increasingly leveraging AI for time tracking, intelligent planning, and strategic drift detection.
- **Atlassian Ecosystem Dominance**: As a 6-time Atlassian Top Vendor and Platinum Partner, Tempo is deeply entrenched in the world's largest project management ecosystem.

## Strategic Focus
- **AI Integration**: Actively building AI capabilities into the platform (e.g., AI-powered time tracking, AI Recommendations & Intelligent Planning, VP of AI role open).
- **Platform Expansion**: Continuing to build out a comprehensive SPM suite through organic development and acquisitions (AlphaServe, LiquidPlanner, Roadmunk, ALM Works).
- **Enterprise Scale**: Deepening penetration into the Fortune 500 and large enterprise segment.
- **Data & Analytics**: Strengthening connectors to external BI tools (BigQuery, Tableau) to position Tempo as the central data hub for project portfolio management.

## Why Work Here
- **Culture**: "Templings" are described as a diverse, remote-first team of over 350 people across the globe. Company values include "Deliver value," "Innovate with agility," and "Be accountable." [try.tempo.io](https://try.tempo.io/about-us/)
- **Remote/Hybrid Policy**: Remote-first company with team hubs in Boston (HQ), Montreal, Košice, Kyiv, and Reykjavík.
- **Notable Perks & Engineering Culture**: Working on a platform used by 50% of the Fortune 100; deep integration with the Atlassian ecosystem; opportunity to work on AI-powered features; strong emphasis on data-driven decision making and product-led growth.
- **Growth Trajectory**: 17.6% headcount growth YoY, recent acquisitions, and a clear focus on AI and enterprise expansion signal strong momentum.

## Sources
1. [tempo.io](https://www.tempo.io/)
2. [try.tempo.io/about-us/](https://try.tempo.io/about-us/)
3. [linkedin.com/company/tempohq](https://www.linkedin.com/company/tempohq)
4. [jobs.ashbyhq.com/tempo-io](https://jobs.ashbyhq.com/tempo-io)

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