---
title: 'Endpoint Operations Analyst (L1) – Intune & SCCM at Gruve'
canonical: 'https://feeny.ai/job/endpoint-operations-analyst-l1-intune-sccm-gruve-india-7t5jxvke67hz'
type: 'job'
last_seen: '2026-11-11'
---

# Endpoint Operations Analyst (L1) – Intune & SCCM at Gruve

- **Company:** Gruve
- **Location:** India
- **Work type:** remote
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-11
- **Apply:** https://gruve.ai/careers/?gh_jid=5474041008

## Job description

## About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

Position Summary:

We are looking for a proactive L1 System Administrator to support enterprise endpoint operations, including Windows devices, device enrollment, software deployment and endpoint management. The role is responsible for monitoring, initial troubleshooting, routine device checks, incident logging and escalation to L2/L3 teams to maintain endpoint availability and meet operational SLAs.

Key Responsibilities:

Endpoint & Device Management

- Provide first-level support for Windows endpoint incidents and service requests.
- Perform basic checks on device health, availability, connectivity and configuration.
- Support routine device enrollment and provisioning activities using approved procedures.
- Perform initial checks for Intune/SCCM policy synchronization and device compliance issues.
- Assist with Windows Autopilot enrollment and device lifecycle activities.

OS Patching & Application Management

- Monitor endpoint patching status and report failed or pending updates.
- Perform approved software installation, deployment validation and basic troubleshooting.
- Support routine Windows update checks and post-patching validation.
- Identify application installation failures and escalate unresolved issues to L2.
- Assist with approved driver, firmware and configuration update activities.

Endpoint Configuration & Compliance

- Perform basic checks on device compliance, encryption status and configuration policies.
- Identify issues related to BitLocker, device configuration and policy application.
- Collect relevant diagnostic information and escalate compliance failures to L2.
- Coordinate with the dedicated Defender/Security team through established procedures for security-related incidents.
- Follow approved endpoint management and security policies.

Operations & Service Management

- Log, categorize, prioritize and track incidents and service requests in ServiceNow or equivalent ITSM tools.
- Perform initial troubleshooting using approved runbooks and standard operating procedures.
- Escalate unresolved issues within defined SLAs and escalation procedures.
- Maintain accurate ticket updates, operational checklists and shift handover documentation.
- Coordinate with L2/L3, Service Desk, Identity, Security and Application teams.
- Follow ITIL Incident, Change and Request Management processes.
- Ensure effective APAC–EMEA–NLAM shift handovers and uninterrupted 24x7 operational support.

Required Skills & Qualifications:

- Basic knowledge of Windows operating systems and endpoint troubleshooting.
- Familiarity with Windows updates, software installation, device connectivity and system settings.
- Basic understanding of Microsoft Intune and/or SCCM/MECM.
- Knowledge of device enrollment, configuration policies and endpoint compliance fundamentals.
- Basic understanding of BitLocker, encryption and Windows security configurations.
- Familiarity with ServiceNow or equivalent ITSM tools.
- Understanding of incident management, SLA compliance and escalation procedures.
- Good communication, documentation and shift handover skills.
- Willingness to work in rotational shifts in a 24x7 production support environment.

Preferred Skills & Qualifications:

- Basic PowerShell knowledge.
- Exposure to Windows Autopilot and endpoint provisioning.
- Familiarity with Microsoft Entra ID and device registration.
- Basic understanding of application deployment and patch management.
- Microsoft MD-102 fundamentals or equivalent endpoint management training.
- Exposure to enterprise monitoring and endpoint management tools.

## Key Competencies

Windows Endpoint Support | Intune | SCCM/MECM | Device Provisioning | Patch Monitoring | Software Deployment | Endpoint Configuration | Device Compliance | BitLocker Fundamentals | Incident Logging | Runbook Execution | SLA Compliance | Escalation Management | Global 24x7 Operations

Role boundary: L1 focuses on endpoint monitoring, routine checks, basic troubleshooting and incident escalation. L2 handles technical administration, patching, application deployment and compliance remediation. Defender operations remain with the dedicated Defender team, while complex endpoint platform issues are escalated to L3 SMEs.

## Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

## About Gruve

## Company Overview
- **One-liner**: Gruve provides AI-native cybersecurity, infrastructure, and data services that help enterprises deploy and secure AI at scale.
- **Entity Type**: Private (Series A, Seed stage)
- **Headquarters**: Redwood City, California, United States
- **Founded**: 2024
- **Founders**: Tarun Raisoni (CEO, Co-Founder)

## Core Business
- **Industry**: IT Services and IT Consulting; AI Security & Infrastructure
- **Target Customers**: Large enterprises (B2B), including those in regulated industries requiring private AI deployment and advanced security operations.
- **Mission / Purpose**: Enable scalable, secure, and measurable AI execution in production by delivering an AI-native approach to enterprise services.

## Products & Services
- **PulseAI**: A private AI infrastructure platform that enables enterprises to deploy generative AI on-premises, in the cloud, or in hybrid environments – production-ready in under two weeks. (SaaS/infrastructure)
- **AI SOC**: An AI-driven Security Operations Center that combines AI detection, automated investigation, and intelligent response to improve security team efficiency and reduce risk. (Managed service/SaaS)
- **Digital Forensics & Incident Response**: Structured methodologies for preserving evidence, investigating incidents, and accelerating recovery. (Service)
- **Enterprise AI Transformation Services**: Consulting and implementation services including data science, Kubernetes SRE, forward deployment engineering, and AI solution architecture. (Professional services)

## Market Standing
- **Valuation**: Not disclosed
- **Total Funding**: USD $57.5 million (across Seed and Series A rounds)
- **Key Investors**: Mayfield Fund (lead in Series A), Xora Innovation (lead in prior round)
- **Notable Acquisitions**: SecurView (July 2024), NetServ (September 2024), Lumos (October 2024)
- **Growth Signals**: 120.3% YoY employee growth (from ~134 to 413 employees); operations across 9 countries; featured in Cybersecurity Insiders on AI agent governance.

## Competitive Advantages
- **AI-Native Architecture**: Unlike legacy stacks built for static software, Gruve designs for dynamic AI workloads (probabilistic decisions, context retrieval, autonomous actions).
- **Speed to Scale**: Claims 500MW+ of distributed edge AI inference capacity and a 30% cost advantage over alternatives.
- **Integrated Security & AI**: Combines private AI infrastructure (PulseAI) with an AI-powered SOC, covering the entire lifecycle from deployment to defense.
- **Talent & Expertise**: Team draws from top firms (Cisco, IBM, Infosys) and includes deep Kubernetes, data science, and cybersecurity specialists.

## Strategic Focus
- **Private AI Deployment**: Helping enterprises keep AI workloads on their own infrastructure to maintain data ownership, governance, and security.
- **AI Security Governance**: Developing solutions to govern AI agents as a new attack surface, as highlighted in their recent thought leadership.
- **Global Expansion**: Operating in 9 countries (US, India, South Korea, UAE, Singapore, Japan, Saudi Arabia, Germany, Canada) with plans to scale further.
- **Partner Ecosystem**: Working closely with hyperscalers (noted VP of Hyperscaler Solutions) and achieving Red Hat advanced tier partner status.

## Why Work Here
- **High Growth Environment**: Headcount more than doubled in the past year, offering rapid career progression and the chance to shape a young company.
- **Culture of Trust**: Core values include giving trust from day one, constructive feedback, and a championship mindset.  
- **Global & Remote-Friendly**: Offices in 4 countries (US, India, Singapore, UAE) and remote roles posted; a distributed team with cultural diversity.
- **Learning & Impact**: Mentorship programs, opportunities to lead innovative projects in AI and security, and the ability to work on cutting-edge infrastructure.
- **Notable Perks**: Focus on career development, knowledge sharing, and a "people-first" approach.

## Sources
1. [gruve.ai – Company homepage](https://gruve.ai/)
2. [gruve.ai – About Us](https://gruve.ai/about-us/)
3. [gruve.ai – Life at Gruve](https://gruve.ai/life-at-gruve/)
4. [linkedin.com/company/gruveai – LinkedIn Company Page](https://www.linkedin.com/company/gruveai)
5. [job-boards.greenhouse.io/gruve – Careers Page](https://job-boards.greenhouse.io/gruve)

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