---
title: 'Energy Support Social Worker at Octopus Energy Group'
canonical: 'https://feeny.ai/job/energy-support-social-worker-octopus-energy-group-coventry-b58ve2j3zctz'
type: 'job'
last_seen: '2026-09-08'
---

# Energy Support Social Worker at Octopus Energy Group

- **Company:** Octopus Energy Group
- **Location:** Coventry, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/octoenergy/7e149c49-c7b2-45f6-bc19-282c3eda2bbc

## Job description

We’re looking for a passionate, empathetic and experienced Social Worker to join our team to help support both customers and colleagues. The role is primarily office based in order to ensure support to our customers and team members is available when needed.

Octopus is working with a range of customers who come to us from diverse backgrounds and with a unique range of needs. Our energy specialists, who speak every day with our customers, are managing a range of complex, often challenging, conversations and situations.

We are looking for a qualified social worker with significant experience of working in a fast paced environment. Who is comfortable with the unknown and with approaching each situation with curiosity and empathy. We want a social worker who is approachable and who is keen to support our energy specialists, who will in turn will be supporting our customers.

This role is based on-site, at any one of our offices: coventry leicester manchester london brighton

## What you'll do

- Work with a range of customers who have various needs. There will be an expectation to conduct assessments and support plans and refer to local authorities where appropriate, ensuring we are recognising any safeguarding concerns.
- Conduct needs assessment and therefore consider their ability to pay and make recommendations on the best course of action of how to support this customer best.
- Signpost the customer to sources of help and proactively offer / recommend appropriate support packages that are available.
- Carry out customer follow-ups so that individual cases can be followed through to resolution
- Work with other agencies and where appropriate, make relevant referrals
- Keep updated with industry best practices and regulatory guidelines.
- Offer ongoing dynamic support to our energy specialists

## What you'll need

- Social Work Degree  and current registration with Social Work England.
- Ideally, a minimum of 5 years post qualifying Social Work experience (or equivalent level of experience working within a similar sector). ASYE required.
- Practice Educator qualification is highly desired.
- Experience working within the adult social care sector. Ideally, with a good understanding or experience of working within a mental health team (we are particularly interested to hear from Approved Mental Health Practitioners).
- We’re looking for someone that can use their own initiative to tackle a range of sensitive customer scenarios to deliver great outcomes.
- An ability to build rapport and trust with your colleagues in order to ensure tailored support.
- Be comfortable using your Social Worker skills and applying them to a new industry.
- Preferred :a driver with access to a car / willing to occasionally travel to different locations

## Why else you'll love it here

- Wondering what the salary for this role is? £40-50,000
- Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won [best company to work for](https://www.b.co.uk/companies/octopus-energy) in 2022, on Glassdoor we were voted [50 best places to work in 2022](https://www.glassdoor.co.uk/Award/Best-Places-to-Work-UK-LST_KQ0,22.htm) and our Group CEO, Greg has recorded[a podcast about our culture](https://octopus.energy/blog/podcast/) and how we empower our people. We’ve also been placed in the[top 10 companies for senior leadership](https://www.businessleader.co.uk/the-top-25-uk-companies-for-senior-leadership-revealed-by-glassdoor/)
- Visit our UK perks hub - [Octopus Employee Benefits](https://octopus.energy/octopus-employee-benefits/)

## Why else you'll love it here

- Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
- Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were named the UK's top company to work for in 2025, and we ranked in the top ten in the Sunday Times Best Places to Work 2026. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
- Visit our UK perks hub - Octopus Employee Benefits

If this sounds like you then we'd love to hear from you, tell us what you care about, why Octopus feels right and most importantly, bring us the real you! Applying for jobs can be a bit scary so have a nose through some of our tips first🚀

P.S. Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at talent@octoenergy.com and we’d love to help!

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

## About Octopus Energy Group

## Company Overview
- **One-liner**: Octopus Energy Group is a global clean energy and technology company driving the green energy transition through its retail energy supply, renewable generation, energy services, and proprietary Kraken technology platform.
- **Entity Type**: Private (backed by institutional investors; not publicly traded)
- **Headquarters**: London, England, United Kingdom
- **Founded**: 2015
- **Founders**: Greg Jackson

## Core Business
- Primary industry: Energy (retail electricity and gas supply, renewable generation, energy services, and energy technology)
- Target customers: B2C (residential households), B2B (businesses, other utilities via Kraken licensing)
- Mission: “To drive the global green energy revolution” – bringing affordable, green energy to the world

## Products & Services
- **Octopus Energy (Retail)**: Electricity and gas supply to 10+ million households across 8 countries, known for award-winning customer service and smart tariffs.
- **Kraken Technologies**: Proprietary SaaS platform that acts as an “operating system for utilities,” managing everything from renewable generation to customer billing. Licensed to support over 50 million customer accounts globally.
- **Octopus Electric Vehicles (OEV)**: EV leasing service with over 27,500 vehicles in the UK, one of the top 10 EV leasing businesses.
- **Octopus Electroverse**: Europe’s largest public EV charging network, connecting nearly 1.1 million customers to over 1 million charge points across 40+ countries.
- **Octopus Energy Services**: Installation of smart meters, heat pumps, EV chargers, solar panels, and batteries (installed ~903,000 meters and 65,000 low-carbon devices in FY25).
- **Octopus Energy Generation**: Manages a £7 billion portfolio of 400+ renewable generators (wind and solar farms) across 19 countries.
- **Octopus Energy Heating**: Designs and manufactures heat pumps (Cosy series).
- **Centre for Net Zero**: Impact-driven research unit working at the intersection of tech, energy, and climate.

## Market Standing
- **Valuation**: Not publicly disclosed (reported “over a billion in funding” raised to date)
- **Key Metric**: Annual Revenue £13,683 million (FY25, ended April 2025), up 10% YoY [octopusenergy.group](https://octopusenergy.group/static/documents/OEGL_Financial_statements_Annual_Report_FY25.pdf)
- **Notable Investors**: Origin Energy, Tokyo Gas, CPP Investments, Generation (sustainable fund co-chaired by Al Gore), and Octopus Group
- **Growth Signals**:
  - Headcount: 3,282 employees (+30.6% YoY) [linkedin.com](https://linkedin.com/company/octopusenergy)
  - Serves 10 million customers globally (7.6 million in UK alone – UK’s largest household supplier)
  - Non-UK customer base nearly doubled to 2.4 million
  - Kraken aims to serve 100 million accounts by 2027
  - Expanded to 27 countries; operations in UK, Germany, USA, Japan, Spain, Italy, France, New Zealand, and more

## Competitive Advantages
- **Proprietary Kraken platform** delivers the lowest operational cost-to-serve in the industry, enabling superior economics and rapid scaling.
- **Customer-centric model** with 5-star TrustPilot rating (750,000+ reviews) and Which? Recommended Provider for nine consecutive years.
- **Vertically integrated** across the entire energy value chain: generation, retail, hardware installation, EV charging, and technology licensing.
- **Strong brand and rapid international expansion** – proven ability to replicate the model in multiple markets.
- **Backing of world-class investors** including Al Gore’s Generation fund, providing credibility and capital.

## Strategic Focus
- **International scaling**: Grow non-UK customer base and enter new markets.
- **Kraken expansion**: Reach 100 million licensed accounts by 2027.
- **Electrification of heat and transport**: Scale heat pump manufacturing, EV charging network, and smart home hardware.
- **Renewable generation growth**: Continue investing in wind and solar assets.
- **Demand flexibility**: Develop smart tariffs and grid-balancing products to enable a decentralised, green energy system.

## Why Work Here
- **Culture**: Described as “work with freedom and responsibility” – high trust, ownership, and autonomy. Founder Greg Jackson compares building the team to a dry-stone wall: fitting authentic people together naturally.
- **Recognition**: Named one of the Sunday Times Best Places to Work in 2026 [octopus.energy/careers](https://octopus.energy/careers/).
- **Mission-driven**: Every employee contributes to the urgent goal of affordable, green energy globally.
- **Diverse roles**: Hundreds of openings across retail, engineering, data science, hardware installation, EV, and more.
- **Engineering culture**: Kraken team works with advanced data and machine learning to revolutionise the energy grid.
- **Work model**: Not explicitly stated as fully remote; likely hybrid/office-based in London and other global hubs, with flexibility.
- **Growth trajectory**: Rapid headcount growth (+30.6% YoY) and global expansion offer career advancement opportunities.

## Sources
1. [octopus.energy/about-us](https://octopus.energy/about-us/)
2. [octopus.energy/careers](https://octopus.energy/careers/)
3. [linkedin.com](https://linkedin.com/company/octopusenergy)
4. [jobs.lever.co/octoenergy](https://jobs.lever.co/octoenergy)
5. [octopusenergy.group (Annual Report FY25)](https://octopusenergy.group/static/documents/OEGL_Financial_statements_Annual_Report_FY25.pdf)

## Other roles at Octopus Energy Group

- [Engagement Specialist](https://feeny.ai/job/engagement-specialist-octopus-energy-group-valencia-ej6sqhtn2eac) — Valencia, Spain
- [Senior Accountant](https://feeny.ai/job/senior-accountant-octopus-energy-group-milan-vvhepa20athz) — Milan, Italy
- [Lead Data Analyst - Recouvrement & crédit H/F](https://feeny.ai/job/lead-data-analyst-recouvrement-credit-h-f-octopus-energy-group-paris-vbq0bdngpe1v) — Paris, France
- [Finance Transformation Manager](https://feeny.ai/job/finance-transformation-manager-octopus-energy-group-london-0jyw30zcrwad) — London, United Kingdom
- [Commercial Analyst](https://feeny.ai/job/commercial-analyst-octopus-energy-group-london-p1fm83nbzeva) — London, United Kingdom
- [Customer Onboarding Specialist](https://feeny.ai/job/customer-onboarding-specialist-octopus-energy-group-manchester-emf6qzhcq69m) — Manchester, United Kingdom
- [Fleet Admin Specialist (3 month FTC)](https://feeny.ai/job/fleet-admin-specialist-3-month-ftc-octopus-energy-group-london-74y8vrqe7r37) — London, United Kingdom
- [Venue Sales Representative](https://feeny.ai/job/venue-sales-representative-octopus-energy-group-newcastle-e5x5b3r8a0fy) — Newcastle, United Kingdom
- [Regional Leader](https://feeny.ai/job/regional-leader-octopus-energy-group-east-anglia-v1kcp8q43bd2) — East Anglia, United Kingdom
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-octopus-energy-group-london-7gvzpnz63vc8) — London, United Kingdom