--- title: 'Engagement Director, Omni-Channel Marketing at Reply' canonical: 'https://feeny.ai/job/engagement-director-omni-channel-marketing-reply-atlanta-0hdd4ejzp846' type: 'job' last_seen: '2026-09-08' --- # Engagement Director, Omni-Channel Marketing at Reply - **Company:** Reply - **Location:** Atlanta, GA / Kansas City, MO / Philadelphia, PA - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-07-15 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.lever.co/reply/bf443120-7eda-451a-8f59-9475881f1488 ## Job description Sagepath Reply is a full-service digital marketing and technology company driven by purpose and fueled by passion to make a difference in how humans interact with technology in a more effective and efficient way. Our clients consist of Fortune 1000 companies across several industries, and we help guide them through digital transformation with the belief that even the smallest detail can make a big difference in making a connection with users and driving conversion and ROI. Our services include digital marketing, user experience, creative development, optimization, and eCommerce with high-level partnerships with Optimizely, Kentico, HubSpot and Salesforce. Engagement Directors are responsible for driving the overall account strategy on behalf of our clients, documenting the solution, and ensuring the final deliverable meets client goals and end user needs. The Engagement Directors are responsible for ensuring a trusted and long-term partnership with our clients. They are responsible for project managing all client deliverables, account growth, setting the overall strategic direction and vision, scrum master activities, and developing solutions that inspire the team and client. Potential candidates should have a strong digital background, familiarity with marketing technology, and a consultative approach for problem-solving. ## Responsibilities Primary client contact, providing short and long-term strategic counsel, as well as overall fiscal responsibility for the account, including comprehensive budget tracking and management Manage a marketing program, lead/define marketing strategies, and guide the vision across core marketing technology investments and integrations for clients at an enterprise-roadmap level Effectively manage full project lifecycles, creates and maintain detailed project plans and reports, according to Sagepath’s SDLC process, that communicate tasks, milestone dates, status and resource allocations Facilitate client stakeholder working sessions and interviews in order to elicit and document business, non-functional, functional and technical requirements as well as project KPIs Act as Agile Product Owner by leading Agile SCRUM ceremonies, including but not limited to backlog refinement, sprint planning, sprint retrospectives, and training Act as client relationship manager, serving as point of contact for escalation and ad hoc needs. Provide strategic oversight and support of the technology and systems used within the client’s ecosystem, including recommendations on how systems should be integrated & utilized in support of their business goals ## Minimum Requirements Experience leading a wide array of digital B2B and B2C implementations, including: Digital Marketing Platforms, eCommerce, Web Content Management Systems, and Mobile Applications. 10 years of experience in Business Analysis, Product Management, or Project Management Working knowledge of requirements, timelines, user flows Working knowledge of the SDLC and Agile methodologies Experience launching 5 or more IT platforms/software for Enterprise Accounts ## Preferred Experience Experience working in an agency or consulting setting ## Experience working with Optimizely Platform ## About Reply Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services. Reply is an equal opportunity employer. We are committed to provide equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us at jobusa@reply.com. Visit our website at www.reply.com to learn more about our open roles. ## About Reply ## Company Overview - **One-liner**: Reply is a global digital services, technology, and consulting company that designs and implements innovative solutions based on cutting-edge technologies. - **Entity Type**: Public (listed on Borsa Italiana; ticker: REY – based on general knowledge; not explicitly confirmed in the provided sources) - **Headquarters**: Turin, Italy - **Founded**: 1996 - **Founders**: Not mentioned in provided sources (knowledge of Mario Rizzante as founder is not verifiable from the search results) ## Core Business - **Primary industries**: IT and digital consulting, technology services, cloud computing, generative AI, digital transformation, systems integration, and business process innovation. - **Target customers**: B2B, primarily enterprise and large organisations across sectors such as insurance, automotive, manufacturing, financial services, and the public sector. - **Mission statement**: "We make innovation happen." (as stated on the official company profile) Also framed as: “Leading innovations. Using the latest technologies.” ## Products & Services - **Reply Model Factory**: An industrial-grade "production line" for creating enterprise-ready generative AI models. - **Digital Consulting & Systems Integration**: Strategic and creative consulting combined with technology implementation to deliver actionable solutions across industries. - **Industry-specific Solutions**: Specialised companies within the Reply network, such as: - **Storm Reply**: Cloud-native business intelligence and migration services (e.g., supporting BMW’s migration to cloud-native BI with AWS). - **e\*finance Wealth Management Reply**: Quantitative observatories and wealth management analytics for financial institutions. - **CRM & CX Services**: Recognised as a Leader in the Gartner MQ for CRM and CX Services. ## Market Standing - **Valuation/Market Cap**: Not disclosed in the provided sources. - **Key Metric**: Not annual revenue (not provided); the most reliable public metric is headcount: **17,200+ employees across 16 countries** and **over 100 companies worldwide**. - **Notable Investors/Partners**: - **AWS** (via Storm Reply partnership) - **BMW** (cloud migration project) - **Unipol** (generative AI innovation in insurance) - **TIME & Statista** named Reply one of the “World’s Best Companies in Sustainable Growth 2026” - **Growth Signals**: - AUM in e\*finance Wealth Management Reply increased by **~€98 billion (+11%)** year-on-year as of Q3 2025. - Active AI/cloud projects with major enterprises. - Commitment to **Net Zero by 2030** and sustainability leadership. ## Competitive Advantages - **Decentralized network model** – a group of over 100 specialised companies enables agility, deep vertical expertise, and entrepreneurial culture at scale. - **Security of a corporate group with a startup mindset** – employees get the financial stability of a large firm with creative, flat organisational dynamics. - **Strong innovation culture** – active use of cutting-edge technologies (generative AI, cloud, IoT, digital media) and internal events like Reply XChange and hackathons. - **Global diversity and talent density** – employees from over 110 nations, small international teams, and an emphasis on continuous learning. - **Sustainability commitment** – a public Net Zero 2030 goal and recognition for sustainable growth strengthen brand and hiring appeal. ## Strategic Focus - **Generative AI at scale** – expanding offerings like the Reply Model Factory to help industries industrialise AI. - **Cloud-native transformation** – supporting enterprise migrations to cloud and modern BI platforms (e.g., the BMW/AWS project). - **Industry innovation** – tailoring digital solutions for insurance, finance, automotive, manufacturing, and other sectors. - **Sustainability and long‑term growth** – aligning digital transformation with ethical standards and environmental impact reduction (Net Zero 2030). ## Why Work Here - **Work environment**: “Creative like a startup. Secure like a corporate group.” - **Organisation design**: Flat hierarchy, open-door policy, small international teams, and a collaborative, trust-based culture. - **Innovation opportunities**: Hackathons, Reply XChange, code challenges, and creative competitions are part of internal life. - **Diversity & inclusion**: Employees from over 110 nations; diversity is explicitly valued. - **Perks & community**: Local fitness groups, afterwork meetups, newcomer city tours, and social activities. - **Learning and growth**: Ambassador programme for university students, hands-on use of the latest technologies, and a culture of excellence and speed. - **Recruitment process transparency**: Reply uses AI tools to support application reviews and identify potential inconsistencies, but confirms that final hiring decisions are made by humans. ## Sources 1. [reply.com – Company Profile](https://www.reply.com/en/company-profile) 2. [reply.com – Homepage](https://www.reply.com/en) 3. [jobs.lever.co – Reply Lever Careers](https://jobs.lever.co/reply) 4. [reply.com – About Careers](https://www.reply.com/en/about/careers) 5. [reply.com – Careers US](https://www.reply.com/en/about/careers/us) ## Other roles at Reply - [Senior Data Platform Engineer](https://feeny.ai/job/senior-data-platform-engineer-reply-seattle-3rqeyzpz1bmh) — Seattle, WA - [Senior Media Manager](https://feeny.ai/job/senior-media-manager-reply-atlanta-307d60mfgm4t) — Atlanta, GA / Kansas City, MO / Philadelphia, PA - [Product Owner – Identity & Access Management (IAM)](https://feeny.ai/job/product-owner-identity-access-management-iam-reply-chicago-pk4ntpmvbem2) — Chicago, IL - [Product Owner – Identity & Access Management (IAM)](https://feeny.ai/job/product-owner-identity-access-management-iam-reply-atlanta-6cqjvt091a7j) — Atlanta, GA - [Social Network Intern](https://feeny.ai/job/social-network-intern-reply-chicago-3ftbe0xyv2f3) — Chicago, IL - [Business Manager](https://feeny.ai/job/business-manager-reply-seattle-yhm6x0ftbqaq) — Seattle, WA - [SAP Project Coordinator](https://feeny.ai/job/sap-project-coordinator-reply-atlanta-j3rzmwsjwjjx) — Atlanta, GA - [SAP Project Coordinator](https://feeny.ai/job/sap-project-coordinator-reply-atlanta-tkh8pna8mdp5) — Atlanta, GA - [Industry 4.0 Engineer](https://feeny.ai/job/industry-4-0-engineer-reply-chicago-j8nhve9478jt) — Chicago, IL - [Data Engineer](https://feeny.ai/job/data-engineer-reply-atlanta-jz4n7pb966d3) — Atlanta, GA