---
title: 'Engagement Manager, APAC at BioCatch'
canonical: 'https://feeny.ai/job/engagement-manager-apac-biocatch-australia-pdafd0n56rxy'
type: 'job'
last_seen: '2026-09-11'
---

# Engagement Manager, APAC at BioCatch

- **Company:** BioCatch
- **Location:** Australia
- **Work type:** remote
- **Posted:** 2026-02-23
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/biocatch/b450ab01-6e0f-471f-b8c6-fa437122a878

## Job description

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist.Today, 34 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships.. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com.

Location: Sydney

Summary: We are looking for an exceptional individual to join our vibrant growing Solutions organization as an Engagement Manager. You will work on an ongoing basis with a portfolio of our largest customers to drive the utilization of the BioCatch Behavioral Biometric solution to create positive business outcomes. Post-sales you will define the strategic direction of the customer, collaborate with the customer to jointly solve problems, and pair with Account Managers to identify and explore new opportunities to leverage BioCatch data and services to protect our customers from cybercriminals. Partner with your Threat Analyst and Solutions Engineer to present consultative solutions to a wide range of audiences, from executives to business owners, and maintain your position as a trusted advisor by continued engagement with the customer. This role will work across multiple industries, with a primary focus on top tier Financial Institutions in APAC.

## Responsibilities

- Manage risks to efficacy of the BioCatch solution for our most strategic customers.
- Function as a single point of contact for general consulting, incident reporting, and escalation for our most valuable customers, working in tandem with BioCatch Support, Service Delivery, Threat Analyst and Data Scientists.
- Manage project coordination and provide strategic oversight for project team to ensure adherence to a schedule, and scope when delivering new use cases for customers.
- Develop, and update project plans for technology delivery that forecasts timeline, resource needs and task owner.
- Develop the work breakdown structure and iterate with each project to maintain efficiency.
- Track milestones and deliverables, by syncing up with the customer delivery team and identify risks to timelines.
- Communicate customer expectations to the Solution Delivery team and Threat Analyst team when a project is in flow.
- Lead the project team through any customer issues by identifying path to remediation, executing on plan and keeping stakeholders informed.
- Coach the project team and provide feedback to team members on performance and be open to feedback in turn.
- Schedule and facilitate regular meetings with customers to provide updates on product releases, gather feedback on product roadmap, and motivate the customers to be early adopters of Biocatch’s most beneficial product enhancements and feature releases.
- Advocate on behalf of your customers with BioCatch internal staff in Solutions, R&D, Products and Engineering.
- Lead & present Quarterly Business Reviews to customer business owners to review achievements, set goals and plan timelines for envisioned projects.
- Provide periodic updates to internal stakeholders on customer overall status and KPIs.
- Prepare, review or provide input for Statement of Works. Validate technical feasibility and estimate effort for proposed work.
- Pair with Strategic Account Managers to identify new sales opportunities.
- Evangelize the BioCatch solution, present at conferences and enhance your personal brand in the cyber security domain.

## Requirements

- 5 years of post-sales consulting experience in the anti-money laundering, fraud or financial crime space
- Bachelor’s degree from a STEM subject/quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer science or Information Systems. Strong candidates with degrees in other disciplines will be considered.
- Exceptionally strong verbal and written communication skills.
- History of working with highly technical internal and external teams, then translating requirements and discoveries to non-technical decision makers.
- Expert-level consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs.
- Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority.
- Advanced organizational and project management skills.
- Strong time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results. Possesses the ability to prioritize and handle multiple requests concurrently.
- Expert ability to work in a team environment, by soliciting input and feedback. Ability to effectively manage conflict.
- Demonstrates the ability to work well under pressure, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity. Candidate must possess a positive attitude, and an entrepreneurial spirit.
- Ability to be resourceful and operate effectively with minimal oversight

## About BioCatch

## Company Overview
- **One-liner**: BioCatch provides a behavioral intelligence platform that uses physical and cognitive digital behavior analysis to detect and prevent fraud, scams, and financial crime for financial institutions.
- **Entity Type**: Private (venture-backed, majority owned by Permira; reached centaur status with >$100M ARR in 2021)
- **Headquarters**: Tel Aviv, Israel
- **Founded**: 2011
- **Founders**: Avi Turgeman, Benny Rosenbaum, Uri Rivner

## Core Business
- **Primary industry**: Cybersecurity – Fraud detection and prevention, behavioral biometrics, financial crime compliance.
- **Target customers**: B2B – primarily retail banks and financial institutions (350+ banks globally), including tier-one banks in the UK, Spain, Brazil, Chile, Costa Rica, India, France, etc.
- **Mission or purpose**: “Unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist.”

## Products & Services
- **BioCatch Connect Platform**: Unified fraud and financial crime platform that collects and analyzes thousands of behavioral, device, network, and transactional signals in real time (<500 ms) to assess risk.
- **Account Opening Protection**: Analyzes account opening interactions to detect stolen identities, synthetic accounts, and mule activity.
- **Account Takeover Protection**: Continuously monitors sessions beyond login to identify remote access, malware, and impersonation even when credentials and devices appear legitimate.
- **Mule Account Detection**: Identifies mule activity days or weeks before traditional controls using behavioral patterns, device intelligence, and network associations.
- **Scams360**: Detects cognitive behavioral signals of scam activity (hesitation, confusion, external pressure) to identify when a genuine customer is being manipulated.
- **BioCatch Trust**: A collaborative intelligence network that assesses the trustworthiness of receiving accounts in real time without sharing PII. (Includes BioCatch Trust Australia, the world’s first inter-bank behavior-based financial crime network.)
- **Device IQ and Device IQ ai**: Assesses device trustworthiness by identifying modified operating environments, remote access tools, and cross-institution device risk.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: ARR surpassed $100 million in 2021 (centaur status); company achieved EBITDA breakeven that same year. Transactions assessed in 2025: $17.2 trillion. Fraudulent transactions prevented in 2025: $4 billion.
- **Notable Investors/Partners**: Majority shareholder: Permira (global investment firm, invested in 2021, bought out earlier investors). Previous growth round led by Bain Capital. Early investors included Turgeman, Rosenbaum, and Rivner.
- **Growth Signals**: 680 million accounts protected worldwide; 1.7 billion devices protected; 18 billion user sessions analyzed per month; 350+ banking clients; 60+ patents; expanded into Australia, India, France, and multiple Latin American markets; launched agentic AI capabilities.

## Competitive Advantages
- **Scale and experience**: The largest behavioral intelligence deployment in the world – no other vendor has analyzed as many user sessions or collected as many signals (3,000+ behavioral and device signals per session).
- **Patented technology**: Over 60 patents covering behavioral biometrics, cognitive signal detection, and device intelligence.
- **Multi-signal approach**: Combines behavioral, device, network, and transactional telemetry into a single platform, closing gaps that traditional rules-based or device-only controls miss.
- **Real-time decisioning**: Risk assessment in under 500 milliseconds, allowing frictionless authentication for legitimate users while stopping fraud.

## Strategic Focus
- **Expanding geographic reach**: Entering new markets (India, France, Australia, Latin America) and building inter-bank intelligence networks (e.g., BioCatch Trust Australia).
- **Agentic AI**: Developing solutions for agentic account opening and agentic account takeover, anticipating the next generation of AI-driven fraud.
- **Platform unification**: Continuing to unify prevention across account origination, customer protection, financial crimes, device intelligence, and agentic AI into a single platform (BioCatch Connect).
- **Collaboration**: Encouraging cross-institution data sharing to combat money laundering networks and high-risk recipient accounts.

## Why Work Here
- **Culture**: BioCatch describes itself as “a global startup” with “intensely curious people” dedicated to protecting customers against cybercrime and fraud. Employees work on cutting-edge behavioral science and AI applied to real-world security challenges.
- **Work model**: Hybrid – direct employment in Tel Aviv and Spain (hybrid schedule); remote roles available (e.g., Pre-sales Consultant in UAE). 8 offices globally.
- **Team size**: 358 employees (as of latest Built In profile), with a mix of engineering, product, sales, and consulting roles.
- **Perks & growth**: Opportunity to work at a company that has achieved centaur status and is backed by top-tier investors (Permira, Bain Capital). Strong emphasis on innovation – 60+ patents and continuous R&D. Meaningful mission: protecting billions of transactions and millions of users from financial crime.
- **Engineering culture**: Focus on behavioral intelligence, machine learning, real-time analytics, and device security. The company processes 18 billion sessions per month, providing engineers with massive-scale data challenges.

## Sources
1. [biocatch.com](https://www.biocatch.com/) – Main product and company overview
2. [biocatch.com/company](https://www.biocatch.com/company) – Company history, milestones, and fact sheet
3. [biocatch.com/cybersecurity-careers](https://www.biocatch.com/cybersecurity-careers) – Careers page with culture and use cases
4. [jobs.lever.co/biocatch](https://jobs.lever.co/biocatch) – Current job openings and locations
5. [builtin.com](https://builtin.com/company/biocatch) – Employee count, office locations, and company snapshot

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