--- title: 'Engagement Manager at Clariti Cloud Inc.' canonical: 'https://feeny.ai/job/engagement-manager-clariti-cloud-inc-united-states-canada-n92gsxgqehnx' type: 'job' last_seen: '2026-09-13' --- # Engagement Manager at Clariti Cloud Inc. - **Company:** Clariti Cloud Inc. - **Location:** United States / Canada - **Work type:** remote - **Posted:** 2026-08-05 - **Last confirmed live:** 2026-09-13 - **Apply:** https://job-boards.greenhouse.io/clariticloudinc/jobs/7829638003 ## Job description Join our mission to provide governments with exceptional experiences so they can do the same for their communities! What do we do?💥 We empower governments to deliver exceptional citizen experiences. Check out our [‘About Us’](https://www.claritisoftware.com/about-clariti) page for a deep dive into our product and what makes us exceptional. How will you help us make an impact? 👩‍💻👨‍💻 Are you a visionary professional services leader passionate about owning the customer journey? Do you excel in coordinating complex, multi-departmental operations to deliver exceptional customer experiences? Are you the one who not only solves immediate problems but also innovates to prevent future challenges? Consider this: When confronted with an issue, do you see it as an obstacle or an opportunity? If you're energized by a fast-paced environment, have a proven track record of leading complex teams, and are committed to elevating implementation services to an art form, our role as Engagement Manager II at Clariti might just be your next big career move. As an Engagement Manager II, you will be the cornerstone of ensuring that our clients not only receive what they invest in but experience it in an extraordinary and timely manner. - Collaborate with Clariti, System Integrators (SI), and customers to understand our customers’ needs, how success is defined, and ensure that we exceed expectations in delivering customer outcomes. - Plan, organize, and manage all aspects of the project lifecycle in collaboration with SI and customer Project Managers. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets, and defining success criteria. - Provide strong leadership and direction to the Clariti Professional Services project team, which includes Implementation Consultants, and Solution Architects. Lead a motivated and cohesive team that can effectively deliver services to clients and implementation partners. - Implement quality control processes and proactively identify and mitigate risks, issues, and concerns associated with service delivery, client relationships, and project execution. - Provide regular reports and updates to senior management on the performance and progress of the assigned projects. - Hold internal and external teams accountable, redirect when needed, and manage customer expectations throughout engagements. - Outstanding written, verbal communication, and presentation skills with team members and audiences of all levels in technical and business settings. - Understand the operating styles of others as well as team/client relationships, team dynamics, and can adjust approach accordingly to succeed. Recognizes environmental or cultural nuances and adapts. What do you bring to the team? 🧠 - 4+ years of experience leading and delivering enterprise-level IT engagements in SaaS-based Professional Services (most implementation projects take 12+ months). - 4+ years of relevant consulting or industry experience, with proven ability to build trusted relationships with senior business and technology leaders (up to and including CxO). - Track record of building excellent relationships with executive stakeholders and leading delivery for large transformation projects. - Extensive experience applying project management and agile methodologies to deliver high-quality services, effectively managing resources, and relationships with SI. - Demonstrated knowledge of the various functions and roles within the professional services industry, as well as an understanding of the different types of customers and their needs. - Demonstrated leadership and management capabilities, including team motivation, resource management, and effective guidance, with a strong focus on delivering projects within budget and deadlines. - Expertise in objection handling, serving as the escalation point for client, partner, and team member concerns. - Actively looks for ways to improve process efficiencies and effectiveness. - Ability to apply strategic thinking and demonstrate understanding of requirements to execute. - Ability to make decisions guided by policies, procedures, and business plans with limited guidance. - Ability to balance the need for profitability with delivering excellent customer experiences. - High level of Emotional Intelligence and the ability to successfully manage difficult customers. - Proficient in leading organizational change and managing ambiguity, with a proactive approach to meeting dynamic priorities and exceeding customer expectations. - Ability to travel within the United States and Canada approximately 40-50%. Bonus Points 🎉 - Familiarity with Salesforce-based platforms or GovTech/civic technology ecosystems - Exposure to government workflows such as permitting, licensing, or service delivery - Experience using AI tools to streamline how you work - documentation, research, or workflow efficiency ## What's in it for you? 🫵 We invest in and empower our team members with competitive compensation packages, well-deserved time off, and benefits to keep you and your family healthy.* 💰 The base salary range for this role is expected to be between $100-140K based on the candidate's skills, experience, and qualifications, while considering internal pay equity and our broader pay philosophy. 💰 If you have questions about compensation as we move through the process, we're happy to discuss further. *Benefits depend on employment type (full-time, part-time, contract, etc.) Things to Note 📝 Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation. Travel- Although we operate as a remote company, all roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year. Additional travel requirements specific to the role, if any, will be outlined in the job description. We're committed to building an inclusive culture where our team members take ownership over projects, tasks, and outcomes; bring a growth mindset to drive continuous learning and self-development; have the ability to communicate courageously in a direct but respectful way; and are customer-focused by keeping the customer at the heart of decision-making. It’s the diversity of our team that helps us make better decisions, by leveraging the diversity in thought & experience across to create impactful solutions as we explore new paths & challenges as we grow. We’re working to create a workplace and team that is as diverse as the communities we serve. We welcome and encourage candidates of all backgrounds to apply. Questions? We are here to help If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to hr@claritisoftware.com and we’ll be happy to support you. ## About Clariti Cloud Inc. ## Company Overview - **One-liner**: Clariti Cloud Inc. provides cloud-based permitting and community development software for governments of all sizes, with a growing focus on AI-powered plan review. - **Entity Type**: Private (acquired by Explora Partners, has raised funding; stage not disclosed) - **Headquarters**: Canada (remote-first across Canada and United States) - **Founded**: 2008 (as BasicGov; rebranded to Clariti in 2020) - **Founders**: Originally founded by a group of government employees; current Co-CEOs are Cyrus Symoom and Jake Dancyger (Jake transitioned to Executive Chairman in April 2026) ## Core Business - **Primary industry**: Government Technology (GovTech) – permitting, licensing, and community development software - **Target customers**: Local, state, and provincial governments (B2G) – small/mid-sized through large/high-volume departments - **Mission statement**: “Provide governments with exceptional experiences so they can do the same for their communities.” Vision of making government services as straightforward as consumer applications. ## Products & Services - **Clariti Enterprise**: Comprehensive permitting software for large governments with high volume and complex requirements; highly configurable, built with government input, includes premium support and partner network. - **Clariti Launch**: Permitting software for small to mid-sized governments; go-live in weeks, real-time code updates, covers 99% of code books. - **CivCheck**: AI plan review software that automates checking of building plans against codes; every AI interpretation still requires staff review and approval; supports every check, easy to manage without code. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Not publicly available (no revenue or funding disclosed); notable growth milestone: acquisition of Camino Technologies in 2023. - **Notable Investors / Partners**: Explora Partners (investment firm that acquired BasicGov); partners with leading governments including Phoenix, AZ, and Orange County, CA; also works with state governments like Ohio, Michigan, Massachusetts. - **Growth Signals**: - Acquired Camino Technologies in 2023 to serve small to mid-sized governments - Trusted by “leading governments across North America” - Active AI acceleration strategy with dedicated AI committee, AI-enabled Slack channel, lunch & learns, and company-paid AI tools (ChatGPT, Claude) - Expanding headcount with open roles in engineering, sales, customer experience, and professional services ## Competitive Advantages - First true cloud-based permitting solution and first on the Salesforce platform (BasicGov legacy) - Highly configurable platform – staff can make many basic updates in-house without code - Offers solutions for all government sizes (Launch, Enterprise, CivCheck) under one company - AI embedded in product (CivCheck) and internal operations – differentiator in GovTech space - 100% remote-first culture with flexible hours and cross-country talent pool ## Strategic Focus - **AI Acceleration**: Embedding AI into both products (CivCheck, future features) and internal workflows to improve efficiency and user experience - **Community Development**: Sole focus on comprehensive community development solutions (permitting, licensing, plan review) rather than broader municipal software - **Scaling to all government sizes**: Continuing to serve small through large jurisdictions, with emphasis on high-volume, complex requirements ## Why Work Here - **Remote-first**: 100% remote across Canada and the US; flexible hours with core overlap 9AM-2PM PST - **Compensation & Benefits**: - Competitive total compensation - 30 paid days off (3 weeks vacation, 8 flex days, 2 holiday observance days, 1 winter holiday day, 4 team appreciation days) - Extended benefits (medical, dental, vision) starting day one - $500 annual wellness spending account - $300 home office setup + $150 quarterly WFH budget - Annual professional development budget - Tech tools: Mac/PC, Google Workspace, Zoom, Slack, Confluence/Jira - **Culture**: Hires for *culture-add* (diversity of thought), not culture-fit; emphasizes growth mindset, courageous communication, customer focus, and taking ownership - **AI Culture**: Employees encouraged to use AI; company provides paid ChatGPT/Claude accounts, internal AI committee, lunch & learns - **Leadership**: Flat structure with access to Co-CEOs; two Co-CEOs split responsibilities (Product/Engineering/CX under Jake, Sales/Marketing/People/Finance under Cyrus) - **Hiring Process**: Equitable, no AI resume filtering; all applications reviewed by human hiring team ## Sources 1. [claritisoftware.com](https://www.claritisoftware.com/) 2. [claritisoftware.com/about-clariti](https://www.claritisoftware.com/about-clariti) 3. [claritisoftware.com/careers](https://www.claritisoftware.com/careers) 4. [claritisoftware.com/leadership-team](https://www.claritisoftware.com/leadership-team) 5. [job-boards.greenhouse.io/clariticloudinc](https://job-boards.greenhouse.io/clariticloudinc) ## Other roles at Clariti Cloud Inc. - [Founding Support Analyst, CivCheck](https://feeny.ai/job/founding-support-analyst-civcheck-clariti-cloud-inc-canada-fme44kbvz0ym) — Canada - [Technical Support Analyst (Enterprise)](https://feeny.ai/job/technical-support-analyst-enterprise-clariti-cloud-inc-canada-0mprrs8kvrdj) — Canada - [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-clariti-cloud-inc-canada-rqyxnd619zxr) — Canada - [Product Designer (Contract)](https://feeny.ai/job/product-designer-contract-clariti-cloud-inc-canada-0qckjr6yqdt0) — Canada - [Principal Engagement Manager](https://feeny.ai/job/principal-engagement-manager-clariti-cloud-inc-canada-rvscrynw0pbh) — Canada - [Implementation Consultant](https://feeny.ai/job/implementation-consultant-clariti-cloud-inc-canada-n8w25srt9prv) — Canada - [Principal Implementation Consultant](https://feeny.ai/job/principal-implementation-consultant-clariti-cloud-inc-canada-9effjk5e94e4) — Canada - [Senior Implementation Consultant](https://feeny.ai/job/senior-implementation-consultant-clariti-cloud-inc-canada-g5c5j8pje8q0) — Canada - [Engagement Manager](https://feeny.ai/job/engagement-manager-onetrust-london-c74xcegtgxxx) — London, United Kingdom - [Engagement Manager](https://feeny.ai/job/engagement-manager-dhi-group-inc-x4fnzktz1b5b)