---
title: 'Engagement Manager at Courier Health'
canonical: 'https://feeny.ai/job/engagement-manager-courier-health-new-york-new-york-2fftmvdkthyy'
type: 'job'
last_seen: '2026-09-04'
---

# Engagement Manager at Courier Health

- **Company:** Courier Health
- **Location:** New York New York, United States
- **Posted:** 2026-06-02
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/courierhealth/jobs/5098283007

## Job description

Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.

We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.

Come Build with Us

This role is based out of our New York City Office. We’re an office-first company that values in-person collaboration 4 days per week, while also providing flexibility as needed. If you’re scrappy, resourceful, and excited to help build a world-class team we’d love to meet you!

The Opportunity

Courier Health is at an inflection point. We exist to get patients faster, better access to life-saving therapies — and the relationships we build with our life sciences clients are how that happens. Our clients are biopharma companies running complex patient support programs for life-saving therapies, and the Engagement Manager is the person those clients call when it matters.

In this role, you'll manage a portfolio of enterprise life sciences clients from implementation through ongoing growth — serving as the primary strategic partner for their Patient Services and Field Access programs. You'll sit at the intersection of delivery, strategy, and relationship, translating client needs into outcomes on both sides.

This is a role for someone who wants to do consequential work. You'll have real influence over how Courier Health shows up for its clients, how the Client Solutions practice evolves, and ultimately, how many patients get the support they need.

## What You'll Build

Drive client outcomes and expansion. You own the long-term health of your client relationships. Success means your clients are hitting their goals, renewing, and expanding. You'll identify opportunities for clients to get more value from Courier Health and partner with our commercial team to pursue them.

Strategic advisory and thought partnership. You'll advise client leadership on Patient Services and Field Access strategy based on cross-client patterns, program data, and deep familiarity with their business. You’re comfortable challenging the status quo and asking “why”.

Client relationships that hold up under pressure. You'll earn trust with day-to-day users and client executive leadership alike — not just by being responsive, but by knowing their business well enough to see around corners. You'll become the partner they call when things get complicated.

A feedback loop that makes the product better. You'll be close enough to clients to hear what's working and what isn't — and credible enough internally to make sure that feedback shapes the roadmap. You'll be a key input into how Courier Health evolves its platform and service offering.

Develop the people around you. You'll mentor junior team members; helping them think strategically about accounts, grow their client instincts, and accelerate their careers. Strong operators here become leaders.

What Makes You Successful

- 5–8+ years of experience in SaaS delivery, customer success, account management, or strategic consulting
- Proven track record managing complex, multi-workstream engagements for enterprise clients — ideally several in parallel
- Strong executive presence; you're comfortable presenting to leadership and can hold a room
- Sharp analytical instincts and attention to detail — you back your recommendations with data
- Clear, direct communicator who can translate complexity for clients, leadership, and internal teams alike
- Willing to get hands-on with platform configuration and product details, and establish yourself as a true platform expert
- Experience in, or genuine interest in building expertise in, the rare disease and specialty pharma ecosystem, patient journey, and healthcare technology
- Comfortable with client travel (roughly 25% of the time in-person at client locations)

Bonus points if you have:

- Direct experience in healthcare technology or life sciences services

- Familiarity with data integrations at a high level (APIs, file feeds, data mapping) — no building required, but you can follow a conversation

- Comfortable using Excel or BI tools for program analysis

## Benefits

- 100% paid employee health benefit options (including medical, dental, and vision)
- 401(k) with employer funded match
- Unlimited Vacation
- Commuter Benefits
- Paid parental leave
- Catered lunch on Fridays
- Wellness stipend
- Great Place to Work Certified

## Compensation

The annual salary range for the target level for this role is $130,000 – $175,000 + equity + benefits, including medical, dental, and vision. Final compensation will be determined based on a variety of factors including relevant experience, interview performance, and internal equity. Courier Health is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

## About Courier Health

## Company Overview
- **One-liner**: Courier Health provides an AI‑powered patient experience platform that helps biopharma companies support patients with chronic and rare diseases from diagnosis through long‑term therapy adherence.
- **Entity Type**: Private (Series B)
- **Headquarters**: New York, New York, United States (NoMad neighborhood)
- **Founded**: 2021
- **Founders**: Danny Sigurdson (CEO)

## Core Business
- Primary industry: Healthcare IT / Life Sciences Software
- Target customers: Biopharma companies (Field Access, Patient Services, and Marketing teams) – B2B Enterprise
- Mission: “Reinvent how people living with chronic and rare diseases are supported – ensuring patients can start and stay on game‑changing, life‑altering therapies.”

## Products & Services
- **Courier Health Platform (Patient Experience Command Center)** – A purpose‑built SaaS platform that unifies patient data across the care journey, automates workflows, and uses AI to surface insights. Modules include:
  - **Command Center for Field Access** – End‑to‑end visibility and control, enabling Field Access and Reimbursement teams to operate more efficiently.
  - **Patient Services Backbone** – Connects diverse data systems and partners to orchestrate the next best action for patient support.
  - **AI‑Powered Insights** – Purpose‑built for biopharma, providing predictive analytics to identify issues before they escalate and improve patient outcomes.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric** (private): **$70.45M total funding** – Seed ($4M, Aug 2021), Series A ($16.5M, Jul 2024, led by Norwest), Series B ($50M, Apr 2026, led by Oak HC/FT with participation from Norwest and Work‑Bench) [courierhealth.com](https://www.courierhealth.com/) | [linkedin.com](https://www.linkedin.com/company/courierhealth)
- **Notable Investors/Partners**: Oak HC/FT (lead Series B), Norwest Venture Partners, Work‑Bench
- **Growth Signals**:
  - Headcount: **92 employees** (+64.9% YoY); 51–200 range [linkedin.com](https://www.linkedin.com/company/courierhealth)
  - 21 active job postings (400% growth year over year in openings) [greenhouse.io](https://job-boards.greenhouse.io/courierhealth)
  - Claimed double‑digit improvements in patient starts, 67% reduction in time‑to‑start, 7× team efficiency, >15% increase in 6‑month persistency [courierhealth.com](https://www.courierhealth.com/)

## Competitive Advantages
- **Purpose‑built for biopharma**: The only platform 100% focused on biopharma commercial teams (Patient Services, Market Access) – not a generic CRM or healthcare IT solution.
- **AI‑native**: AI purpose‑built for biopharma patient journeys, providing predictive insights and automation that improve persistency and team productivity.
- **Mission‑driven**: Strong patient‑centric culture that attracts talent passionate about healthcare outcomes.
- **Proven outcomes**: Reported 15%+ increase in patient starts and 67% faster time‑to‑start, creating clear ROI for clients.

## Strategic Focus
- Scale the AI‑powered platform across more biopharma clients and therapy areas.
- Continue investing in product innovation and data integration to break down silos across the patient journey.
- Grow commercial and client solutions teams (indicated by active hiring in Client Solutions, Sales, and Engineering).
- Expand from Series B funding led by Oak HC/FT to accelerate market penetration.

## Why Work Here
- **Mission**: Opportunity to work on a meaningful problem – improving outcomes for people with chronic and rare diseases.
- **Culture**: Office‑first (4 days/week in‑person in NoMad, NYC) with flexibility as needed. Values include “Patients are our North Star,” “Think like an owner,” “Accountability leads to growth” [courierhealth.com/careers](https://www.courierhealth.com/careers)
- **Perks**: Competitive pay, medical/dental/vision, 401(k) match, unlimited PTO, paid parental leave, healthy lifestyle stipend, employee referral program.
- **Engineering**: Growing engineering team (Senior, Staff, Customer Engineer roles); emphasis on building complex, mission‑critical healthcare software. Talent sourced from companies like Veeva, Flatiron Health, Medidata, and Capital One.
- **Growth**: 64.9% headcount growth YoY; strong funding and expanding client base signal a high‑growth trajectory.

## Sources
1. [courierhealth.com](https://www.courierhealth.com/)
2. [courierhealth.com/about-us](https://www.courierhealth.com/about-us)
3. [courierhealth.com/careers](https://www.courierhealth.com/careers)
4. [greenhouse.io](https://job-boards.greenhouse.io/courierhealth)
5. [linkedin.com](https://www.linkedin.com/company/courierhealth)

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