--- title: 'Engagement Manager at InterSystems' canonical: 'https://feeny.ai/job/engagement-manager-intersystems-boston-fqx9084ahyh9' type: 'job' last_seen: '2026-09-06' --- # Engagement Manager at InterSystems - **Company:** InterSystems - **Location:** Boston, MA - **Compensation:** $124k–$151k - **Posted:** 2026-01-27 - **Last confirmed live:** 2026-09-06 - **Apply:** https://job-boards.greenhouse.io/intersystems/jobs/7602937003 ## Job description We are seeking an experienced Engagement Manager to lead managed services engagements for healthcare organizations leveraging InterSystems technologies, including IRIS, IRIS for Health, HealthShare, IntelliCare, TrakCare, and related interoperability platforms. This role is responsible for ensuring the overall success of complex, mission-critical environments that support clinical, operational, and data exchange workflows across hospitals, health systems, and payer organizations. As the primary point of accountability, you will own the end-to-end managed services client experience — from onboarding through steady-state operations, renewal, and growth. You will operate at the executive level, building trusted relationships with CIOs, CMIOs, and operational leaders while coordinating cross-functional teams across delivery, engineering, cloud, and support organizations. Your focus will be to ensure reliable service delivery, regulatory compliance, and alignment between contractual commitments and real-world healthcare outcomes. This is not a project management role. It is a strategic ownership role that combines relationship leadership, commercial accountability, operational oversight, and risk management. You will play a critical part in maintaining the stability and performance of platforms that directly impact patient care, data interoperability, and business continuity. Success in this role requires deep experience in enterprise healthcare IT environments, strong financial and service management skills, and the ability to navigate complex stakeholder landscapes while driving measurable client value. ## Key Responsibilities - Own the full managed services lifecycle for healthcare clients using InterSystems platforms: onboarding, adoption, optimization, steady-state operations, renewal, and expansion - Ensure successful transition from implementation or sales to operational support with clear scope, service definitions, and readiness criteria - Establish governance structures tailored to healthcare organizations, including operational reviews, executive business reviews, and regulatory reporting requirements - Maintain documented success plans aligned to clinical, operational, and interoperability objectives - Lead complex discussions including service performance, scope changes, incident impacts, and contract alignment - Own financial performance of healthcare managed services engagements - Monitor service consumption relative to contract scope and platform usage - Identify opportunities for optimization, expansion, and renewal across InterSystems solutions - Partner with Sales on account strategy and long-term growth - Ensure services remain aligned to contracted scope while supporting healthcare operations - Coordinate with Managed Services teams supporting InterSystems environments (cloud, database, interoperability engines, infrastructure, security) - Ensure service delivery meets SLAs for highly available clinical systems - Partner with Product/Engineering teams on escalations, upgrades, patches, and roadmap alignment - Oversee incident management for mission-critical healthcare applications - Escalate systemic risks affecting availability, performance, or data integrity - Monitor client health metrics, adoption indicators, and satisfaction levels - Lead executive communications following major incidents or outages impacting clinical workflows - Drive continuous improvement of onboarding, operational processes, and service delivery models - Capture feedback to inform product evolution and service enhancements - Maintain comprehensive engagement documentation and governance artifacts - Ensure compliance with healthcare regulations and data protection requirements (e.g., HIPAA) - Identify operational, security, or commercial risks early and drive mitigation plans ## Qualifications - 7+ years of experience in enterprise client-facing roles (Managed Services, SaaS, Healthcare IT, Consulting, or Cloud operations) - Demonstrated experience supporting InterSystems healthcare platforms (IRIS for Health, HealthShare, IntelliCare, and/or TrakCare) - Experience managing executive relationships within healthcare organizations - Strong financial acumen with the ability to manage service margins - Experience coordinating cross-functional teams across Product, Eng, Ops, and Clinical stakeholders - Experience with healthcare interoperability standards (HL7 v2, FHIR, CDA, DICOM) - Background supporting EHR ecosystems and clinical systems - Experience in regulated environments with HIPAA or equivalent compliance requirements - Familiarity with cloud-hosted healthcare platforms and hybrid infrastructure - ITIL or similar service management framework certification - Experience with subscription-based or managed services commercial models - Bachelor’s or Master’s degree in Computer Science, Engineering or related technical field We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States. InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance. Other compensation may include a discretionary annual variable target incentive. The company also provides generous employee benefits including: - Medical, vision, and dental insurance - Short-term and long-term disability, and life insurance - 401(k) Profit Sharing Contribution - Paid Time Off and Holidays - Parental Leave - Tuition reimbursement The estimated base compensation range for this role is: $124,000—$151,000 USD ## About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit [InterSystems.com](https://cts.businesswire.com/ct/CT?id=smartlink&url=https://www.intersystems.com/&esheet=53379223&newsitemid=20230410005415&lan=en-US&anchor=InterSystems.com&index=4&md5=3edf749fa33f5a2ac0c355c410576e90). AI Disclaimer InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information).  InterSystems’ approach to AI is guided by the [InterSystems Responsible AI Guidelines](https://www.intersystems.com/ai-use-guidelines/). AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees. Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience.  AI tools and third-party transcription services must not be used during interviews or assessments. Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems.  Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process. ## About InterSystems ## Company Overview - **One-liner**: InterSystems provides high-performance data platforms and integration engines for mission-critical applications in healthcare, financial services, and logistics. - **Entity Type**: Private (bootstrapped; no external funding rounds disclosed) - **Headquarters**: Boston, Massachusetts, USA - **Founded**: 1978 (implied by “45 years” of operation as of 2023) - **Founders**: Not publicly available (CEO is Phillip “Terry” Ragon, but founder names are not listed on the company’s official pages) ## Core Business - **Primary industries**: Healthcare, financial services, supply chain & logistics, manufacturing - **Target customers**: B2B, large enterprises, government agencies, healthcare providers and payers - **Mission or purpose**: “Better data, better decisions, better outcomes” — enabling organizations to make data clean, accessible, and ready for action. ## Products & Services - **InterSystems IRIS**: A cloud-first data platform that combines operational, analytics, and machine learning capabilities into a single, scalable system. Designed for interoperability, reliability, intuitiveness, and scalability (the “IRIS” principle). - **HealthShare**: A health informatics platform that enables interoperability and data exchange across healthcare systems, electronic medical records (EMR), and population health management. - **TrakCare**: An acute care EMR system used by hospitals and health systems. - **InterSystems Integration Engine**: A rapid integration engine that connects disparate applications and data sources in real time. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Over 100,000 customers globally; software in use in more than 80 countries. - **Notable Investors/Partners**: No external investors (privately held). Partners include major healthcare and financial institutions. Recognized by Gartner Peer Insights as a “Customers’ Choice” for Operational Database Management Systems. - **Growth Signals**: 37 global office locations; continuous expansion into cloud and AI/ML capabilities; top rankings from KLAS for interoperability and EMR systems. ## Competitive Advantages - **Longevity & stability**: 45+ years of serving mission-critical industries without quarterly earnings pressure (privately held). - **Customer obsession**: Highest customer satisfaction ratings in operational database management (Gartner Peer Insights). - **Unified platform**: IRIS combines transactions, analytics, and AI in a single architecture, reducing complexity. - **Global support**: 24/7 Worldwide Response Center with support in over 80 countries. ## Strategic Focus - Accelerating cloud-first adoption of the IRIS platform. - Deepening AI/ML capabilities for real-time analytics and decision support. - Expanding healthcare interoperability (e.g., HealthShare) and acute care EMR (TrakCare) market share. - Strengthening presence in financial services and supply chain logistics. ## Why Work Here - **Culture**: Emphasis on quality, collaboration, and work-life balance. Open door policy, team-based strategic planning, and mentorship programs. - **Career development**: Structured Core Development Program (CDP) and Solutions Development Program (SDP) with accelerated onboarding, project rotations, and presentations to senior executives. - **Benefits**: Generous PTO (minimum 23 days/year), health/vision/dental insurance, mental health benefits, wellness programs (onsite gym), 401(k) with profit-sharing, tuition reimbursement, paid industry certifications, parental leave, adoption assistance, and flexible work schedules. - **Global reach**: Opportunities to work in 37 offices worldwide; diverse, inclusive environment (recognized as a Leader by Anita B’s 2023 Top Companies for Women Technologists). - **Impact**: Work on technology that directly affects healthcare outcomes, financial stability, and critical infrastructure. ## Sources 1. [intersystems.com/careers](https://www.intersystems.com/data-technology-company/careers/) 2. [intersystems.com/about-us](https://www.intersystems.com/about-us/) 3. [intersystems.com/](https://www.intersystems.com/) 4. [intersystems.com/data-technology-company](https://www.intersystems.com/data-technology-company/) ## Other roles at InterSystems - [Sales Operations Analyst](https://feeny.ai/job/sales-operations-analyst-intersystems-singapore-p08r811e3tz0) — Singapore - [Application Analyst Pharmacist](https://feeny.ai/job/application-analyst-pharmacist-intersystems-milan-z54ema9wchfa) — Milan, Italy - [Core Development Program](https://feeny.ai/job/core-development-program-intersystems-boston-av1b6jjeb7dm) — Boston, MA - [Quality Development Program](https://feeny.ai/job/quality-development-program-intersystems-boston-zm2nm37a6fft) — Boston, MA - [Senior Business Systems Analyst](https://feeny.ai/job/senior-business-systems-analyst-intersystems-boston-55s53p3j0fcj) — Boston, MA - [Principal Platform Engineer](https://feeny.ai/job/principal-platform-engineer-intersystems-boston-qts5v0z0t3s9) — Boston, MA - [Project Manager](https://feeny.ai/job/project-manager-intersystems-sao-paulo-g75mrt1prn6h) — São Paulo, Brazil - [Senior Automation Engineer](https://feeny.ai/job/senior-automation-engineer-intersystems-boston-zq8yzk6wp0tq) — Boston, MA - [Lead Data Modeler](https://feeny.ai/job/lead-data-modeler-intersystems-boston-c1qbxdmqawkm) — Boston, MA - [Product Manager](https://feeny.ai/job/product-manager-intersystems-boston-k5f06pbd62h9) — Boston, MA